In addition to providing fast contact with top-tier IT professionals and subject matter experts to help Augusta-Richmond County, Georgia companies with discrete IT problems or strategic projects, Progent can provide temporary staff augmentation to deal with more broadly defined services like PC help, network management, and Help Desk response. On-demand staffing makes it possible for businesses to respond to planned or surprise peaks in demand for IT personnel, which may result from scenarios like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill voids caused by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary Staffing Program
Progent's short-term staffing services offer businesses the flexibility to respond to surges in requirements for network services without being saddled with the costs and delays that come with identifying and recruiting professional technical help and without the risk of adding to your full-time head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Program
- Rapid access to proven IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless extension of your in-house network support team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Help Desk program is a proven flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their internal network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint support alternative powered by the industry's leading group professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises IT expertise for businesses of all sizes throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Augusta-Richmond County, Georgia Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Augusta-Richmond County, Georgia organizations a broad array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Augusta-Richmond County, Georgia Businesses
To learn more details about Progent's temporary staff augmentation services for Augusta-Richmond County, Georgia businesses, call 800-993-9400 or visit Contact Progent.