In addition to offering rapid access to high-level network professionals and subject matter experts to assist Augusta-Richmond County, Georgia companies with discrete IT problems or strategic initiatives, Progent can provide short-term staff augmentation to deliver more broadly defined services like PC help, IT management, and Call Center services. Temporary staffing makes it possible for organizations to deal with anticipated or surprise peaks in the need for IT services, which may result from situations like mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term staffing can also fill voids left by the loss of full-time IT personnel due to vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the versatility to respond to increases in demand for network services without being saddled with the expense and delays associated with identifying and hiring professional technical personnel and without the burden of increasing your permanent head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to seasoned network pros
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close relationship with a world-class, full-service resource for network expertise
Progent's shared Help Desk service is a specialized on-going staff expansion alternative that enables IT organizations to divide the work of Call Center support transparently between their in-house network personnel and Progent's nationwide team of technical support experts. Working as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a joint service solution based on by the industry's leading group PSA tool for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for organizations across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Augusta-Richmond County, Georgia Businesses
Progent's veteran roster of certified engineers offers Augusta-Richmond County, Georgia businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staffing Services for Augusta-Richmond County, Georgia Organizations
To learn more about Progent's short-term staffing services for Augusta-Richmond County, Georgia companies, call 800-993-9400 or visit Contact Progent.