In addition to providing rapid contact with top-tier IT consultants and subject matter experts (SBEs) to help Des Moines, Iowa organizations with specific technical issues or strategic projects, Progent offers short-term staff augmentation to deliver more generalized services such as PC help, network administration, and Help Desk call center services. Temporary staffing can help businesses to deal with expected or unplanned surges in demand for IT services, which may be caused by scenarios like company mergers, site relocation, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also cover voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services offer organizations the ability to respond to increases in demand for network personnel without being saddled with the costs and delays that come with identifying and hiring reliable IT help and without the burden of adding to your full-time head count.
Important features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Fast access to reliable IT professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Call Center service is a proven flexible staff expansion alternative that allows IT groups to share the work of Help Desk Call Center support seamlessly between their internal IT staff and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk program is a joint support alternative powered by the industry's leading group professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Des Moines, Iowa Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Des Moines, Iowa companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term IT Staffing for Des Moines, Iowa Companies
To find out more about Progent's short-term staffing services for Des Moines, Iowa organizations, call 800-993-9400 or visit Contact Progent.