In addition to providing fast access to guidance from top-tier IT consultants and subject matter experts (SBEs) to assist Des Moines, Iowa businesses to resolve specific technical issues or strategic projects, Progent offers temporary staffing to deal with more broadly defined services such as desktop help, network administration, and Call Center response. Short-term staffing makes it possible for organizations to deal with anticipated or surprise surges in the need for network services, which may be caused by situations like mergers and acquisitions, data center relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary staffing can also fill gaps left by the absence of in-house staff members because of vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give organizations the versatility to react to increases in demand for network services without being saddled with the expense and hassle that come with identifying and hiring professional IT help and without the risk of adding to your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Center Program
- Rapid availability of proven network professionals
- Simple engagement, termination, and resumption of services
- Seamless augmentation of your in-house network support team
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Strong relationship with a world-class, full-service resource for IT support
Progent's shared Help Desk Call Center service is a proven flexible staff expansion option that enables IT organizations to share the work of Call Center support transparently between their in-house network personnel and Progent's nationwide team of IT support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative support alternative powered by the industry's leading shared professional services platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network services for businesses throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Des Moines, Iowa Organizations
Progent's veteran team of certified consultants offers Des Moines, Iowa companies a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term IT Staffing for Des Moines, Iowa Businesses
To find out more about Progent's short-term staff augmentation services for Des Moines, Iowa businesses, call 800-993-9400 or visit Contact Progent.