Besides offering fast access to guidance from high-level network professionals and subject matter experts (SBEs) to help Eugene, Oregon businesses with discrete technical problems or longer-term projects, Progent can provide short-term staffing to deal with more generalized services like desktop help, IT management, and Help Desk call center services. On-demand staffing can help organizations to deal with planned or surprise increases in demand for network personnel, which may be caused by situations like company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill voids left by the loss of full-time IT personnel due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary staffing services give organizations the ability to react to increases in demand for IT services without dealing with the expense and delays that come with reviewing and recruiting reliable technical personnel and without the burden of increasing your in-house staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Fast availability of reliable IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's shared Call Center program is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Call Center support transparently between their internal network staff and Progent's extensive team of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service solution based on by the leading shared professional services platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises IT services for businesses of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Eugene, Oregon Organizations
Progent's nationwide team of certified consultants offers Eugene, Oregon organizations a wide range of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Eugene, Oregon Companies
To find out more details about Progent's short-term staffing services for Eugene, Oregon organizations, call 800-993-9400 or visit Contact Progent.