Besides providing fast access to guidance from top-tier IT consultants and subject matter experts (SBEs) to assist Eugene, Oregon businesses to resolve specific IT problems or strategic projects, Progent can provide temporary staffing to deal with more generalized assistance like desktop support, network administration, and Call Center response. On-demand staffing can help organizations to respond to expected or unexpected surges in demand for IT services, which may result from situations like company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also fill gaps resulting from the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's temporary staff augmentation services give organizations the ability to react to increases in demand for IT personnel without being saddled with the expense and delays associated with reviewing and hiring appropriate IT help and without the burden of adding to your full-time head count.
Important features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Fast access to reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support solution powered by the industry's leading shared PSA tool for managing, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network services for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Eugene, Oregon Companies
Progent's veteran roster of certified consultants and technical experts offers Eugene, Oregon organizations a wide array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Eugene, Oregon Companies
To learn more details about Progent's temporary supplemental staffing services for Eugene, Oregon organizations, call 800-993-9400 or visit Contact Progent.