Besides providing fast contact with top-tier network consultants and subject matter experts (SBEs) to assist Lubbock, Texas organizations with specific IT problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance such as PC support, IT management, and Help Desk response. Temporary staffing can help businesses to deal with expected or surprise increases in demand for network services, which may result from situations such as company mergers, data center relocation, platform upgrades, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Temporary staffing can also cover voids resulting from the loss of full-time staff members due to vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the ability to respond to surges in requirements for network services without dealing with the expense and delays that come with identifying and hiring professional IT help and without the burden of increasing your permanent staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to proven IT professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your in-house network support staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Help Desk program is a specialized flexible staff expansion alternative that allows IT organizations to share the responsibilities of Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of technical support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support solution based on by the industry's leading shared PSA platform for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT services for organizations throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Lubbock, Texas Organizations
Progent's seasoned roster of certified engineers can provide Lubbock, Texas companies a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Lubbock, Texas Businesses
To find out more about Progent's temporary staff augmentation services for Lubbock, Texas organizations, call 800-993-9400 or visit Contact Progent.