In addition to offering rapid access to high-level IT consultants and subject matter experts (SBEs) to assist Lubbock, Texas organizations with specific technical issues or strategic projects, Progent can provide temporary staffing to deliver more generalized services like PC help, network administration, and Help Desk call center response. Short-term staffing can help businesses to respond to planned or surprise increases in the need for IT services, which may result from scenarios such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary supplemental staffing can also cover gaps caused by the absence of in-house IT personnel because of scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staffing services offer organizations the versatility to react to increases in requirements for IT services without being saddled with the expense and hassle associated with vetting and recruiting appropriate technical personnel and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Rapid availability of seasoned network pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong relationship with a top-level, full-service source for network expertise
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion option that allows IT organizations to share the responsibilities of Help Desk support transparently between their in-house network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for businesses across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Lubbock, Texas Organizations
Progent's nationwide team of certified engineers can deliver Lubbock, Texas businesses a broad range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for Lubbock, Texas Organizations
To learn more details about Progent's temporary staffing services for Lubbock, Texas organizations, call 800-993-9400 or visit Contact Progent.