Besides providing rapid access to top-tier IT consultants and subject matter experts to help Morgan Hill, California organizations with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined assistance like PC help, network management, and Help Desk call center services. On-demand staffing makes it possible for organizations to deal with anticipated or unplanned increases in demand for network services, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover voids resulting from the loss of full-time staff members because of scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer organizations the ability to respond to surges in requirements for IT personnel without being saddled with the costs and delays that come with identifying and hiring professional technical help and without the burden of adding to your full-time staff size.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of proven network pros
- Easy initiation, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong relationship with a world-class, full-service resource for network expertise
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion option that enables IT organizations to divide the responsibilities of Help Desk support transparently between their full-time network personnel and Progent's nationwide team of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Call Center service is a collaborative support alternative powered by the leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT expertise for organizations across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Morgan Hill, California Companies
Progent's veteran roster of certified consultants and technical experts can provide Morgan Hill, California organizations a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Morgan Hill, California Companies
To find out more about Progent's short-term staff augmentation services for Morgan Hill, California organizations, call 800-993-9400 or visit Contact Progent.