Besides providing rapid access to high-level network professionals and subject matter experts to assist New Orleans, Louisiana companies to resolve discrete IT problems or strategic initiatives, Progent offers temporary staff augmentation to deliver more broadly defined assistance such as PC support, IT administration, and Help Desk services. On-demand staffing makes it possible for organizations to deal with expected or unexpected surges in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover gaps left by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staffing services give organizations the flexibility to respond to increases in demand for IT services without dealing with the costs and hassle that come with reviewing and recruiting appropriate IT personnel and without the burden of increasing your permanent head count.
Key aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Strong working relationship with a world-class, full-service source for IT support
Progent's co-managed Help Desk Call Center service is a specialized flexible staff expansion option that enables IT groups to share the work of Call Center support seamlessly between their internal IT staff and Progent's nationwide team of technical support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution powered by the leading group PSA tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network services for businesses throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for New Orleans, Louisiana Companies
Progent's veteran team of certified consultants and technical experts offers New Orleans, Louisiana businesses a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for New Orleans, Louisiana Companies
To learn more about Progent's temporary supplemental staffing services for New Orleans, Louisiana organizations, call 800-993-9400 or visit Contact Progent.