In addition to providing rapid access to guidance from high-level IT professionals and subject matter experts to help New Orleans, Louisiana organizations to resolve discrete technical issues or longer-term projects, Progent offers short-term staffing to deal with more generalized assistance such as desktop support, IT management, and Help Desk response. Temporary staffing can help organizations to respond to planned or surprise peaks in the need for IT services, which may result from situations like company mergers, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term IT staff augmentation can also cover voids left by the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term staff augmentation services give organizations the flexibility to react to surges in demand for IT personnel without being saddled with the costs and delays that come with reviewing and hiring reliable technical personnel and without the risk of increasing your full-time staff size.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid access to proven IT professionals
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong relationship with a top-level, full-service resource for network expertise
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your in-house Call Center, Progent's shared Help Desk program is a collaborative support alternative based on by the leading shared professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for New Orleans, Louisiana Businesses
Progent's nationwide team of certified engineers can deliver New Orleans, Louisiana organizations a broad range of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staffing Services for New Orleans, Louisiana Businesses
To find out more about Progent's temporary staffing services for New Orleans, Louisiana organizations, call 800-993-9400 or visit Contact Progent.