Besides providing rapid contact with high-level IT consultants and subject matter experts to assist Thousand Oaks, California organizations to resolve discrete IT problems or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined assistance such as desktop help, IT management, and Call Center services. On-demand staffing makes it possible for organizations to deal with anticipated or surprise increases in demand for IT personnel, which may be caused by situations like company mergers, site moves, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house IT personnel because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the ability to respond to surges in requirements for network services without dealing with the expense and hassle associated with identifying and hiring reliable technical help and without the burden of adding to your in-house head count.
Key features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to seasoned network professionals
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong working relationship with a world-class, full-service source for network support
Progent's co-managed Help Desk Call Center service is a specialized flexible staff expansion option that allows IT organizations to divide the work of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk service is a collaborative support alternative powered by the industry's leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for businesses throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Thousand Oaks, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide Thousand Oaks, California organizations a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Thousand Oaks, California Businesses
To learn more about Progent's short-term staff augmentation services for Thousand Oaks, California companies, call 800-993-9400 or visit Contact Progent.