In addition to providing fast access to high-level network professionals and subject matter experts (SBEs) to assist Thousand Oaks, California companies to resolve specific technical problems or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more generalized services like PC support, network management, and Call Center services. Temporary staffing makes it possible for businesses to deal with planned or unplanned surges in demand for network services, which may be caused by scenarios such as company mergers, data center moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill gaps caused by the loss of full-time staff members because of vacations, health issues, resignation, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services offer businesses the ability to react to surges in demand for network personnel without dealing with the costs and hassle associated with vetting and recruiting reliable IT help and without the burden of adding to your in-house staff size.
Key aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to reliable IT professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that enables IT organizations to divide the responsibilities of Call Center support transparently between their full-time IT staff and Progent's nationwide team of IT support specialists. Working as a seamless extension of your in-house Help Desk, Progent's shared Call Center program is a joint support solution based on by the leading shared professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for organizations across the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Thousand Oaks, California Organizations
Progent's veteran roster of certified engineers offers Thousand Oaks, California organizations a wide array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Thousand Oaks, California Organizations
To find out more details about Progent's temporary supplemental staffing services for Thousand Oaks, California companies, call 800-993-9400 or visit Contact Progent.