In addition to providing rapid contact with high-level network professionals and subject matter experts (SBEs) to assist Virginia Beach, Virginia organizations with specific technical problems or strategic projects, Progent can provide temporary staffing to deal with more generalized services like desktop help, IT administration, and Help Desk call center response. Short-term staffing can help businesses to deal with expected or surprise peaks in demand for network services, which may result from scenarios such as company mergers, site moves, technology migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term staffing can also cover voids left by the loss of in-house IT personnel because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services offer businesses the flexibility to respond to increases in requirements for IT services without being saddled with the costs and delays that come with identifying and recruiting professional IT personnel and without the burden of adding to your permanent head count.
Key features of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Fast access to reliable IT professionals
- Easy initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong working relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that allows IT organizations to divide the work of Help Desk Call Center support seamlessly between their internal IT staff and Progent's extensive team of technical support experts. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative support solution powered by the industry's leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network expertise for businesses of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Virginia Beach, Virginia Companies
Progent's veteran team of certified engineers can provide Virginia Beach, Virginia businesses a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Virginia Beach, Virginia Businesses
To find out more details about Progent's temporary supplemental staffing services for Virginia Beach, Virginia organizations, call 800-993-9400 or visit Contact Progent.