In addition to providing fast contact with high-level network professionals and subject matter experts to assist West Palm Beach, Florida businesses to resolve specific IT problems or longer-term projects, Progent offers temporary supplemental staffing to deal with more generalized services such as PC help, IT management, and Help Desk response. Temporary staffing makes it possible for organizations to deal with expected or unplanned increases in the need for network services, which may result from scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill gaps left by the absence of in-house staff members because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services offer organizations the versatility to react to surges in requirements for network personnel without dealing with the costs and hassle that come with reviewing and hiring appropriate technical help and without the burden of increasing your full-time staff size.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned IT professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your in-house network support staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Close relationship with a world-class, full-service source for network expertise
Progent's co-managed Call Center service is a proven on-going staff augmentation alternative that allows IT groups to share the work of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive team of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk service is a collaborative service solution powered by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for organizations across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for West Palm Beach, Florida Companies
Progent's nationwide team of certified consultants can deliver West Palm Beach, Florida businesses a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for West Palm Beach, Florida Businesses
To learn more about Progent's short-term staff augmentation services for West Palm Beach, Florida companies, call 800-993-9400 or visit Contact Progent.