In addition to providing fast contact with high-level network consultants and subject matter experts (SBEs) to assist West Palm Beach, Florida businesses with specific technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more generalized services such as PC help, IT administration, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with anticipated or unplanned surges in demand for IT personnel, which may result from situations such as mergers and acquisitions, site relocation, platform migration, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also cover gaps resulting from the absence of in-house staff members due to scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give organizations the ability to respond to surges in requirements for network services without being saddled with the expense and delays that come with identifying and recruiting reliable IT help and without the risk of adding to your in-house staff size.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of reliable network pros
- Easy initiation, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Strong working relationship with a top-level, full-service resource for IT expertise
Progent's shared Help Desk service is a proven flexible staff expansion alternative that allows IT organizations to divide the work of Help Desk support transparently between their in-house IT personnel and Progent's extensive team of technical support experts. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk service is a collaborative service alternative based on by the leading shared professional services tool for managing, service requests, ticketing, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT services for businesses of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for West Palm Beach, Florida Businesses
Progent's veteran roster of certified engineers can deliver West Palm Beach, Florida organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for West Palm Beach, Florida Organizations
To find out more about Progent's temporary supplemental staffing services for West Palm Beach, Florida organizations, call 800-993-9400 or visit Contact Progent.