In addition to providing fast access to guidance from high-level network consultants and subject matter experts (SBEs) to help Arlington, Texas companies with discrete technical issues or strategic initiatives, Progent can provide short-term staff augmentation to deal with more generalized assistance such as desktop help, network management, and Call Center services. On-demand staffing can help businesses to respond to planned or unplanned peaks in demand for IT personnel, which may be caused by situations like mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover voids left by the loss of full-time IT personnel due to scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staffing services offer organizations the versatility to react to surges in requirements for IT services without dealing with the costs and delays associated with reviewing and recruiting appropriate technical personnel and without the burden of increasing your in-house head count.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Fast availability of proven IT pros
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your full-time network support staff
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close relationship with a world-class, full-spectrum source for network expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Call Center support transparently between their internal network staff and Progent's nationwide team of technical support experts. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service solution based on by the industry's leading shared professional services (PSA) platform for managing, service calls, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite network expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Arlington, Texas Organizations
Progent's seasoned team of certified consultants can provide Arlington, Texas organizations a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Arlington, Texas Organizations
To find out more about Progent's temporary supplemental staffing services for Arlington, Texas businesses, call 800-993-9400 or visit Contact Progent.