Besides offering fast contact with top-tier network professionals and subject matter experts (SBEs) to assist Cheyenne, Wyoming organizations to resolve discrete IT issues or strategic projects, Progent offers short-term staffing to deal with more broadly defined services such as desktop help, IT administration, and Call Center services. Temporary staffing can help organizations to respond to anticipated or unplanned increases in demand for network personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also fill gaps left by the absence of full-time staff members because of vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the ability to respond to surges in requirements for IT services without being saddled with the expense and delays associated with identifying and hiring appropriate technical help and without the burden of increasing your in-house staff size.
Key features of Progent's short-term staffing services include:
Progent's Shared Center Service
- Fast access to seasoned network pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT staff
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Call Center service is a proven flexible staff augmentation option that enables IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive pool of IT support specialists. Working as a seamless extension of your in-house Help Desk, Progent's shared Call Center program is a collaborative support alternative based on by the leading group PSA platform for managing, service calls, ticketing, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network services for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Cheyenne, Wyoming Companies
Progent's seasoned roster of certified consultants can deliver Cheyenne, Wyoming organizations a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for Cheyenne, Wyoming Organizations
To find out more about Progent's short-term staff augmentation services for Cheyenne, Wyoming businesses, call 800-993-9400 or visit Contact Progent.