In addition to offering rapid access to guidance from top-tier network professionals and subject matter experts (SBEs) to help Lexington-Fayette, Kentucky companies with specific IT problems or strategic projects, Progent offers short-term staff augmentation to deal with more generalized assistance such as desktop support, IT management, and Help Desk call center services. On-demand staffing can help organizations to deal with anticipated or unexpected surges in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary supplemental staffing can also fill voids caused by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's temporary staffing services offer organizations the versatility to respond to increases in demand for network personnel without dealing with the costs and hassle that come with identifying and hiring reliable technical personnel and without the risk of adding to your full-time staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable network professionals
- Simple initiation, cessation, and resumption of services
- Seamless extension of your in-house IT team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-service resource for network expertise
Progent's co-managed Help Desk service is a specialized flexible staff expansion option that enables IT organizations to divide the work of Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of technical support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative support alternative based on by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT expertise for businesses across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Lexington-Fayette, Kentucky Businesses
Progent's seasoned team of certified engineers can provide Lexington-Fayette, Kentucky businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Lexington-Fayette, Kentucky Organizations
To find out more about Progent's short-term supplemental staffing services for Lexington-Fayette, Kentucky organizations, call 800-993-9400 or visit Contact Progent.