Besides offering fast access to guidance from top-tier IT consultants and subject matter experts to assist Richmond, Virginia companies with specific technical problems or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized services like desktop support, IT administration, and Help Desk services. On-demand staffing can help organizations to deal with anticipated or unplanned increases in demand for network personnel, which may result from situations such as company mergers, site moves, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Temporary supplemental staffing can also fill gaps caused by the absence of full-time staff members due to vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services offer organizations the ability to react to increases in demand for IT services without dealing with the costs and delays that come with identifying and hiring appropriate technical personnel and without the risk of adding to your full-time head count.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to proven IT professionals
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-service resource for network expertise
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide team of technical support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's shared Call Center program is a collaborative support solution powered by the industry's leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT services for organizations throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Richmond, Virginia Organizations
Progent's veteran team of certified consultants and technical experts can deliver Richmond, Virginia companies a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Richmond, Virginia Companies
To find out more details about Progent's short-term staff augmentation services for Richmond, Virginia companies, call 800-993-9400 or visit Contact Progent.