In addition to offering rapid access to guidance from top-tier IT consultants and subject matter experts to help Aurora, Colorado companies with discrete technical problems or longer-term initiatives, Progent can provide short-term staffing to deliver more broadly defined assistance like PC help, network management, and Help Desk call center services. On-demand staffing can help businesses to deal with expected or unexpected surges in demand for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also cover gaps resulting from the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer businesses the versatility to react to increases in demand for IT services without being saddled with the expense and hassle associated with identifying and hiring appropriate IT personnel and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of proven network pros
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Close working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk service is a specialized flexible staff augmentation option that allows IT groups to share the work of Help Desk support transparently between their internal IT staff and Progent's nationwide pool of IT support experts. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative support solution powered by the industry's leading shared PSA tool for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT expertise for organizations across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Aurora, Colorado Companies
Progent's nationwide team of certified consultants and technical experts offers Aurora, Colorado companies a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Aurora, Colorado Organizations
To learn more details about Progent's temporary staff augmentation services for Aurora, Colorado companies, call 800-993-9400 or visit Contact Progent.