In addition to providing fast contact with high-level IT consultants and subject matter experts (SBEs) to assist Toledo, Ohio businesses with discrete technical problems or strategic initiatives, Progent can provide temporary staff augmentation to deal with more broadly defined assistance like PC help, IT administration, and Help Desk services. Temporary staffing can help businesses to deal with expected or unexpected surges in demand for IT personnel, which may result from situations like company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term staffing can also fill gaps caused by the loss of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services offer businesses the versatility to react to surges in requirements for IT services without dealing with the expense and hassle associated with reviewing and hiring reliable technical personnel and without the burden of increasing your permanent head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast availability of reliable network professionals
- Simple engagement, termination, and resumption of services
- Seamless extension of your in-house IT team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion option that allows IT organizations to share the work of Help Desk support seamlessly between their internal IT personnel and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative support alternative based on by the industry's leading shared PSA platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Toledo, Ohio Companies
Progent's nationwide roster of certified engineers can provide Toledo, Ohio organizations a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Toledo, Ohio Organizations
To learn more details about Progent's short-term staffing services for Toledo, Ohio companies, call 800-993-9400 or visit Contact Progent.