Wireless Consulting
Stamford, Connecticut Integration Services for BlackBerry Smartphones
Consulting Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time among the most popular products for achieving mobile connectivity to email, calendars, web programs, and other critical business information. Progent can provide Stamford, Connecticut companies the services of BlackBerry-certified professionals who can help businesses to maintain their BlackBerry environments or migrate smoothly to a modern mobile solution.
As the complexity of small company networks has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the norm for organizations of any size, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often turn to external support firms who specialize in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's proven remote support capabilities, gives small companies an affordable alternative for integrating BlackBerry technology seamlessly into their business information system.
Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up streamlined administration tools so you can monitor and support BlackBerry devices across your company, define security policies that are right for your company, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
| City | Address | Phone | Link |
| Edison | 317 George Street, 3rd Floor New Brunswick, NJ 08901 |
973-939-0035 | Edison Network Support Services |
| Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 |
646-969-5696 | Lower Manhattan Network Support Services |
| Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 |
646-727-4666 | Midtown Manhattan Network Support Services |
| Newark | 146-B Ferry Street Newark, NJ 07105 |
862-373-1253 | Newark Network Support Services |
| Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 |
973-939-0009 | Parsippany Network Support Services |
| Saddle Brook | 2 University Plaza, Suite 100 Hackensack, NJ 07601 |
562-583-3336 | Saddle Brook Network Support Services |
| Stamford | 243 Tresser Boulevard, Penthouse Stamford, CT 06901 |
203-989-9414 | Stamford Network Support Services |
| Uniondale | 405 RXR Plaza Uniondale, NY 11556 |
224-534-2088 | Uniondale Network Support Services |
Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling critical jobs such as smartphone installation, updates, and deactivation while also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Groupwise, or Lotus email platforms and BlackBerry users and supports over-the-air synchronization.
BlackBerry Enterprise Server features a variety of security capabilities starting with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in selecting levels of security to match the specific needs of your mobile network. Progent's BlackBerry certified consultants can assist you to select advanced security features and enable them remotely. Samples of these over-the-air selectable security features are:
- Lock down a BlackBerry smartphone
- Erase information from a misplaced or stolen BlackBerry smartphone
- Lock out Bluetooth functionality
- Activate built-in protection against malicious attacks
BlackBerry BES Server also offers flexibility in determining mechanisms to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can assist you to choose blocking techniques such as:
- Specify exactly what applications are permitted on the device
- Prevent external programs from allocating non-volatile storage on the device
- Determine which functions external applications can use on the smartphone
- Limit the types of connections third-party applications running on the smartphone can establish
- Prevent all third-party programs from being installed or executed on the smartphone
Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization issues to architecting mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a broad range of problems concerning synchronization, device recognition, email reconciliation, web browsing, mobile connections, IM, PC application configuration, and BlackBerry Desktop Redirector.
As a leader in providing nationwide online consulting services for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses low and, by dealing with issues promptly, improves the productivity of your BlackBerry users.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and hardware products match your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.
To optimize system protection, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry environment.
Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
In order to contact Progent about technical expertise for BlackBerry mobile wireless technology, phone
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An index of content::
Microsoft T-SQL Contract Programming Firm
Microsoft SQL Server Security Consulting Services
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
24/7 Evaluation CISSP-ISSAP Certified
Cybersecurity Consultancies ISSAP Certified
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough examination and significant experience with information security design. ISSAP consultants possess comprehensive understanding of access control mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, business continuity and DRP, and physical security. Progent's ISSAP-premier security specialists can help your company with all phases of secure network architecture.
Small Business 300 AP Specialists
24 Hour Small Business 500 Access Point Remote Troubleshooting
Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered units intended as value-priced wireless APs for small offices. Progent's Cisco CCIE wireless network experts can provide online or onsite configuration and troubleshooting services to assist you to plan, configure, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or topology.
Windows, UNIX, Solaris Integration
UNIX with Windows Onsite Technical Support
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Technology Professional Lync Server 2013 Edge Server Pool
Lync Server 2013 IM Professional
Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Lync Server for your business and can assist you to plan and carry out an installation of Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and increases the productivity of your in-house employees, telecommuters, and smartphone users. Progent can also help your company to carry out an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Lync Server to enhance the team-computing functions of MS Office applications, and offer webinar training and ongoing support for Lync and other Microsoft products.
Branch Location Network Consultant
Support and Setup Branch Location
Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need IT help with the responsiveness associated with with small firms but which includes professional communications, complete documentation, and adherence to corporate IT protocols. If your enterprise has a branch office located anywhere in California or any area covered by Progent's consultants, Progent can provide a wide array of in-person and remote network support services and system architecture expertise.
Outsource IT Small Office
Small Business Network Consultants
Progent delivers the help of Microsoft and Cisco-Premier network support professionals to offer customers affordable alternatives to help companies maximize the value of Microsoft and Cisco products. For networks that range from remote offices to nationwide enterprises, Progent's expert consultants can assist you to enhance your information system's e-mail infrastructure, protection, reliability, performance, and system administration.
Exchange 2019 and Windows Server 2019 Online Support
Network Consulting Exchange 2019 and Outlook
Progent can assist you in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; planning HA architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.
ProSight Next Generation Endpoint Protection Support Services
ProSight Ransomware Rollback Integration
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks.
Remote Microsoft Outlook Support Specialist
Microsoft Exchange 2003 Server Computer Consulting Company
Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, provide high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can assist you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.
System Center 2016 Troubleshooting Setup and Support
Top Consulting Services System Center 2016 and VMware Integration
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
Network Consulting Exchange 2013 DLP
Exchange 2013 Performance Tuning IT Services
Exchange Server 2013 incorporates major improvements to the functionality of Exchange Server 2010 and introduces important new features plus a redesigned architecture. These improvements favorably impact vital facets of IT like ease of administration, availability, security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of migrating to Exchange Server 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote support and management for Exchange 2013.
Exchange Server 2000 Upgrade Technology Consulting Services
Support Services Exchange 2000 Server
Progent is among the most qualified information technology consulting firms for creating e-mail solutions based on Exchange 2000. Progent is skilled in helping small businesses get the full benefits of Exchange Server 2000 for typical scenarios such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.
Penetration Testing Cybersecurity Contractors
Forensics Services Stealth Penetration Testing
Stealth penetration checking is a key part of any comprehensive IT system security plan. Progent’s security experts can run extensive intrusion checks without the knowledge of your company's in-house IT resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection alerts and event history monitoring are correctly set up and actively monitored.
24/7 Network Consulting Meraki 802.11ac AP Migration
Award Winning Meraki Access Point Management Support and Help
Progent's Cisco-certified wireless networking experts can provide online and onsite consulting and support services to assist your organization to plan, install, administer, optimize, and debug wireless deployments that incorporate Cisco's Meraki APs. Progent can also help your organization to plan and implement hybrid environments that integrate local and cloud-hosted resources and that deliver seamless connectivity, enhanced protection, unified management, and consistent operation for all your mobile and desktop devices.
Microsoft Exchange 2016 Upgrade On-site Technical Support
Microsoft Exchange 2016 Migration Computer Consulting
Progent can help your business in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your VMs, databases and log files; configuring HLB for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Cisco Firewall Providers
Cisco Switch Technical Support Company
Progent can provide rapid remote support from Cisco-certified CCIE networking consultants. Progent's CCIE engineers can connect to your environment using powerful remote diagnostic tools to deliver fast and affordable analysis and remediation of critical network issues.
Comprehensive Event Management Remote Consulting
Application Monitoring Support Services
Even if your business has a minimal network services staff and a modest technology budget, your information system can still have the same high availability and performance that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network consultants, the latest system management products for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your vital network applications and servers up and running.
Services Database
Top Quality Database Engineers
Progent's certified relational database developers can provide small and midsize businesses remote support for leading database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services available from Progent include installation and integration, application design and programming, administration services, replication and synchronization solutions, storage management, performance tuning, data migration, information security, backup and recovery options, troubleshooting, and training.
ProSight Endpoint Protection Technology Consulting
ProSight Endpoint Protection Specialists
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
IT Consultants Microsoft ISA Server
Remote Technical Support ISA 2004
Progent's Microsoft-certified ISA Server consultants have broad experience developing corporate security designs for information systems with many locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business plan and implement a configuration of ISA Server 2004 that meets your information protection requirements without limiting your network.
Microsoft System Center 2016 Support
Top Rated Support Services System Center 2016 and Hyper-V Integration
Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Certified network support professionals. With Progent's affordably priced IT service programs, small organizations can select a simple System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small company networks world-class availability, protection, and performance.
ISA 2004 Firewall Computer Consultant
Internet Security and Acceleration Server Computer Engineer
Progent's Microsoft-certified ISA Server consulting experts have extensive experience creating Microsoft-based security designs for IT networks with multiple locations, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and implement an installation of ISA Server 2004 that meets your information protection requirements without limiting your productivity.
Solaris Online Technical Support
Computer Consultants Sun Solaris
Progent's Solaris platform consulting experts offer small companies and developers support for managing and supporting Sun Solaris systems that operate with Microsoft-powered networks. Progent can give your organization access to Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of experience offers you an easy one-stop source to help you create and manage a secure and robust mixed-platform network and communications solution that supports Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Consultants Microsoft Virtual PC for Mac
Configuration Remote Desktop Connection for Apple Mac
For companies with a mix of Apple Mac and Windows computers, there are two basic alternatives for running Windows-only software on an Apple Mac: remote access to an actual Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Microsoft Windows-powered PC to run Windows software and access system resources. Virtual PC for Mac simulates Microsoft Windows on a Mac computer so that you are able to use Windows software directly. Progent's macOS and Mac OS X technology support experts can assist your business to manage these products for using Microsoft Windows programs on your Apple Macs and can also assist your organization to evaluate and configure other solutions for Microsoft Windows PC simulation.
Top Small Office Online Support
Small Business Network Professional
If you have a small business network with 10 to 50 desktop users, Progent's IT outsourcing services free your company from dependence on single independent service provider while giving you affordable and reliable access to high-quality technical support. By delivering IT consulting service when you require it, offering specialized expertise for key applications, offering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent gives you an affordable way for optimizing the productivity of your small office information system. Progent is the smart way for small businesses to create and maintain a robust and safe information network and to benefit from fast access to the experienced help ordinarily available only to enterprises who are able to afford a sizeable in-house IT organization.
Microsoft and Cisco 24x7 Support Professionals
Remote Support Technology Consulting
For medium-size businesses who need network support, Progent offers a variety of alternatives including local help, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staffing, site relocation services, application programming, and expert consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent offers professional on-premises support for solving technical problems quickly and affordably.
Small Office Services
Design Consultant Small Office
Progent delivers the services of Microsoft and Cisco-Premier IT consulting experts to show clients economical alternatives to help organizations maximize the benefits of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's expert engineers can help you improve your information system's e-mail infrastructure, security, reliability, throughput, and network administration.
Barracuda Backup Virtual Appliance Remote Support
Barracuda Backup Encryption Engineer
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to assist your business to plan, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup.
Top BlackBerry Smartphone Support
BlackBerry Synchronization Computer Consultants
Progent can provide the services of RIM BlackBerry-certified engineers who can assist small companies to plan, manage, and repair BlackBerry technology affordably and effectively, doing away with the requirement for an internal BlackBerry expert and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive experience working with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient online service delivery model, offers small companies an efficient option for integrating BlackBerry technology productively into their IT network.
Shared Support Desk Online Technical Support
Supplemental Help Desk Remote Troubleshooting
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Supplemental Helpdesk Remote Consulting
Shared Helpdesk On-site Technical Support
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Microsoft Exchange Consultant Services
Exchange Server 2007 Technical Consultant
Progent's Microsoft certified support team can help you design and implement a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent has the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server that are best aligned to your business needs.
Stealth Penetration Testing Security Audit Services
24-Hour Stealth Penetration Testing Audit
Stealth penetration checking is an important part of any overall IT system security strategy. Progent’s security professionals can run thorough penetration checks without the awareness of your company's internal network support staff. Stealth penetration testing uncovers whether existing security defense systems such as intrusion incident warnings and event log analysis are properly set up and actively monitored.
Online Support Services Nexus MPLS
Computer Consulting Nexus Switch VXLAN
Cisco Nexus switches are designed to provide the speed, expandability, resilience, cloud readiness, capacity, security and manageability needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting services to assist your IT staff to design an optimal switch topology, build pilot systems to validate your network design, install and configure Nexus switches, create and enforce appropriate policies, perform security and compliance assessments, configure proactive monitoring and alert systems, fully utilize resources through virtualization technologies, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the powerful zero-downtime capabilities incorporated into Cisco's Nexus family of switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.
Immediate Computer Support Firms Problem Escalation Through Teamwork
Problem Escalation Through Teamwork Technical Support Organization
Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices that are incorporated into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems quickly.
Microsoft Azure integration Engineers
Specialist Azure and SQL Server integration
Progent can assist small businesses to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common errors small companies make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.
Monitoring and Reporting Help and Support
MCSE Expert Certified System Center Operations Manager Online Troubleshooting
Small to mid-sized companies can now enjoy all the benefits of Microsoft Operations Manager 2007 and also have fast access to Progent’s Microsoft certified network support professionals. With Progent's economically priced IT support packages, mid-size organizations can select a basic co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports Operations Manager to offer small business information systems enterprise-class reliability, protection and performance.
24x7 ProSight Email Guard AES Encryption Professionals
Consulting Services Email Guard DLP
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
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