Fast and Affordable Remote Help for Stamford Connecticut IT Networks
For businesses located in Stamford Connecticut, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools required to solve most network issues quickly. This reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor fixes somehow end up as large bills. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies that allow the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to connect to your company's computer system without violating network security.
Progent's sophisticated service database system includes extensive histories of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support provided to each Progent customer by any engineer. This database of anomalies and solutions is organized as a readily exploitable internal knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions promptly.
Remote support available from Progent to customers in Stamford Connecticut include:
Certified Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates a person's technical skills at the master level. CCIEs can resolve the most difficult challenges surrounding network planning, installation, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs offer excellent value since their depth of expertise permits them to fix problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via the latest on-line troubleshooting tools to provide quick, secure, and economical analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco CCIEs can provide help for all of Cisco's market leading family of networking devices by providing consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security solutions to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up quickly after a serious breach. Security solutions offered by Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad array of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Stamford Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology experts provides your customers in Stamford Connecticut instant contact with a dependable network service group with years of background offering phone support and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a major enabler of company success, and Progent's intent is to fix rather than just track technical issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply online professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Stamford Connecticut remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive rather than reactive. By exposing possible issues before they expand into crashes, system monitoring can minimize stressful and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Stamford Connecticut, Progent's online computer support engineers are ready to provide professional and affordable system help whenever your organization requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Stamford business has a regular independent support technician or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected system emergencies or especially complicated integration problems.
Features of Progent's Remote Network Support for Stamford Connecticut
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer offices in Stamford Connecticut the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Stamford Connecticut and is also ideal for customers in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online help and imposes no monthly retainer for support services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Software Development
MySQL DBA Services and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that address the special requirements of your business.
- State of the Art Remote Access Tools
Protected remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite service call. Sophisticated remote connectivity software and experienced engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.