Fast Online Technical Support for Stamford Computer Networks
For companies in Stamford or anywhere in the state of Connecticut, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced tools needed to solve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where quick solutions manage to end up as major tabs. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and proven processes that promote the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to link to your system remotely without breaching system security.
Progent's powerful service database application maintains detailed records for all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of services rendered to each client by any consultant. This history of problems and resolutions is stored as a conveniently searchable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' in-house support staff with the result that Progent's remote service specialists can determine the most efficient resolutions quickly.
Online technical services offered by Progent to clients in Stamford and anywhere in the state of Connecticut include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you company to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve the most complex problems associated with network planning, installation, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of advanced remote support tools to provide fast, safe, and affordable diagnosis and repair.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure products by delivering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up quickly following a serious penetration. Security services available from Progent cover thorough data security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide range of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote help analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight line of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Stamford Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology experts provides your workers in Stamford or anywhere in the state of Connecticut quick assistance from an efficient network service resource with extensive background providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to solve rather than merely track IT problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff provides phone-based professional consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Stamford, or anywhere in the state of Connecticut, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting looming trouble spots before they result in network outages, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on multiple platforms.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Stamford or throughout the state of Connecticut, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Stamford organization works with a regular independent support technician or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to handle sudden system emergencies or especially tough integration problems.
Details of Progent's Online Computer Support for Stamford
Progent's online support, remote troubleshooting, network security consulting, and system management services give companies in Stamford or throughout the state of Connecticut the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Stamford and is also ideal for networks in geographic areas of Connecticut that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and imposes no periodic retainer for services provided during regular business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the special needs of your business.
- Sophisticated Remote Access Software
Secure remote access permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive onsite service call. State-of-the-art online connectivity tools and expert engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network analysis.
- Support for Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, in the trenches of network service, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every staff member to each client. The discipline of detailing and archiving service records allows more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.