Fast and Affordable Online Technical Support for Stamford Computer Systems
For businesses located in Stamford or anywhere in Connecticut, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where speedy. minor fixes manage to turn into large bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to access your company's network without compromising system security.
Progent's powerful service database system includes extensive records for all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of assistance delivered to each client by every consultant. This archive of anomalies and solutions is structured as a conveniently retrievable proprietary database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists can find optimal solutions quickly.
Online technical support services available from Progent to companies in Stamford and throughout the state of Connecticut include:
Certified Windows Expertise
Progent's Microsoft-premier remote service experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most challenging issues occurring in network infrastructure design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience enables them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using sophisticated on-line support tools to provide fast, safe, and economical analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices by offering consulting services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly after a serious penetration. Security support services available from Progent include: in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; building safe architectures for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies including network architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Stamford Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Stamford or anywhere in the state of Connecticut fast contact with a dependable technical support resource with extensive experience providing phone support and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a key enabler of company success, and Progent's policy is to solve rather than just record technical issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced consulting expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Stamford, or anywhere in the state of Connecticut, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your network maintenance is proactive and automated. By uncovering possible issues before they cause crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of operating systems.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Stamford or anywhere in the state of Connecticut, Progent's online network support engineers can deliver effective and affordable system support whenever your company has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Stamford business deals with a regular freelance consultant or maintains an in-house organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden system emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Companies in Stamford
Progent's remote IT consulting services allow your Stamford organization to experience the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
For most companies in Stamford and throughout Connecticut, nearby network support providers, whether consisting of freelance consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's online service specialists provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve downstream issues locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller offices commonly depend on individual freelance consultants. While independent service people carry less overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always available.
- Create a Scalable Foundation for Smooth Expansion
Businesses often start with an IT architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. Such badly built environments require careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the solid foundation to meet vital business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies need advice and technical training to navigate through an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. They hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.