Fast Online Help for Stamford Connecticut Computer Networks
For companies in Stamford Connecticut, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where quick solutions manage to end up as big tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to link to your computer system without compromising corporate security.
Progent's advanced technical support reporting application stores thorough histories of all service that Progent's customers have received. Progent's team consultants have access to the specifics of all help delivered to every Progent customer by any consultant. This database of problems and fixes is structured as a conveniently retrievable support database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online consulting experts can determine the most efficient solutions quickly.
Remote support provided by Progent to customers in Stamford Connecticut include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and certifies a person's technical skills at the master level. CCIEs know how to resolve the most challenging challenges associated with network infrastructure planning, integration, administration, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your network via the latest on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading family of networking products by delivering consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly after a damaging penetration. Security services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a broad range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Stamford Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can aid you in building an efficient new Call Center or revamping your current one, evaluating or customizing Help Desk application software to meet the unique requirements of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center team to handle high-demand scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Stamford Connecticut rapid assistance from an effective technical support group with years of experience delivering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to resolve rather than simply report IT issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting support and education in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Stamford Connecticut remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your IT maintenance is proactive rather than reactive. By detecting possible problems before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Stamford Connecticut, Progent's online computer support specialists are ready to deliver professional and economical IT help the moment your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Stamford office works with a local independent consultant or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to fix sudden network emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Companies in Stamford Connecticut
Progent's online technical help services allow your Stamford company to enjoy the advantages of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive added business value by being increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
With most companies in Stamford Connecticut, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can deal with the majority of technical problems. However, serious problems can strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's online service specialists offer an easy, fast, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future issues locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices often depend on individual freelance consultants. Although freelance service people carry less internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your company grows, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network stays available.
- Create a Solid Foundation for Seamless Growth
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly built systems need careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the solid foundation to handle vital business requirements and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network service, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The practice of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.