Immediate Online Troubleshooting for Stamford Computer Systems
Immediate Online Help for Stamford SystemsFor businesses in Stamford or anywhere in Connecticut, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers direct costs since solutions use up fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves even more in indirect costs by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike many remote service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast fixes somehow turn into major invoices. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's system without violating corporate security.

Progent's proven technical support reporting system keeps extensive records describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of support rendered to each client by every engineer. This database of anomalies and fixes is stored as a quickly accessible internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can determine optimal resolutions promptly.

Online technical support services offered by Progent to clients in Stamford and throughout the state of Connecticut include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the budget to assemble and manage an internal Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk Call Center software to address the special demands of your company, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle high-demand events like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned information technology experts offers your customers in Stamford or anywhere in the state of Connecticut rapid assistance from an effective network service group with extensive background providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's aim is to fix and not just report technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced engineering expertise and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Stamford, or anywhere in the state of Connecticut, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive and automated. By exposing emerging problems before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of operating systems.
How Your Stamford Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Stamford or anywhere in the state of Connecticut, Progent's online computer support engineers can deliver expert and affordable system help the moment your company requires it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Stamford company relies on a local independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to resolve unexpected network crises or especially challenging integration problems.

Features of Progent's Remote Network Support for Stamford
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer offices in Stamford or throughout the state of Connecticut unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.