Immediate Online Support for Stamford Information Networks
Fast Remote Consulting for Stamford NetworksFor businesses in Stamford or anywhere in Connecticut, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional value because they have the practical background and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where fast fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which permit the highest degree of efficiency for online consulting and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your system remotely without violating network security.

Progent's powerful technical support database application maintains extensive histories of the service that Progent's clients have received. Progent's authorized consultants have access to the history of all help delivered to every customer by every consultant. This history of anomalies and responses is stored as an easily accessible support database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast support databases and permit quick access to vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions in the least time.

Remote technical services available from Progent to customers in Stamford and anywhere in the state of Connecticut include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your established one, identifying or customizing Help Desk application software to meet the unique needs of your business, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with high-demand events such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your customers in Stamford or anywhere in the state of Connecticut fast access to an effective network service resource with years of experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's policy is to fix rather than simply record IT problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Stamford, or anywhere in the state of Connecticut, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of operating systems.
How Your Stamford Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Stamford or anywhere in the state of Connecticut, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help the instant your organization needs it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Stamford office relies on a local independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Stamford
Progent's remote support services enable your Stamford business to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Stamford and throughout Connecticut, nearby network service providers, whether made up of independent consultants or a full-time IT staff, can take care of the majority of network problems. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online service professionals offer an easy, quick, and budget-friendly way to augment your local help and to pass on useful information to improve your ability to deal with future issues locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often rely on independent freelance service providers. While independent service people have smaller internal costs than big service organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network expands, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service experts to insure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a wide variety of IT tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.