Fast and Affordable Remote Help for Stamford Connecticut Information Networks
For businesses in Stamford Connecticut, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of network problems quickly. This lowers immediate costs because service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast repairs manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to interface to your network without compromising system security.
Progent's advanced technical support database application stores detailed histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services rendered to every client by every consultant. This database of problems and resolutions is stored as an easily accessible proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts can find optimal resolutions in the least time.
Online technical support services provided by Progent to companies in Stamford Connecticut include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network engineers, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can resolve the most complex problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your network using advanced on-line troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity devices. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: thorough network security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Stamford Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk software to meet the particular demands of your business, or adding occasional online staff to work with your existing Help Desk team to handle demanding events such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts gives your customers in Stamford Connecticut fast communication with a reliable network service resource with years of background delivering phone help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of company productivity, and Progent's aim is to solve rather than merely track IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Stamford Connecticut remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By spotting potential problems before they evolve into crashes, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Stamford Connecticut, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your organization needs it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Stamford company relies on a local independent support technician or employs a full time organization that can handle ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to address unexpected system crises or particularly complex integration problems.
Advantages of Progent's IT Support for Organizations in Stamford Connecticut
Progent's online IT consulting services allow your Stamford company to realize the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most organizations in Stamford Connecticut, nearby computer service providers, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of network issues. However, major troubles may occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists provide an easy, quick, and affordable way to augment your local help and to pass on valuable information to improve your capability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller organizations often depend on independent freelance service providers. Although independent consultants have smaller internal costs than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your business to go without help during an emergency. As your company grows, system unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains available.
- Create a Solid Basis for Seamless Expansion
Companies often start with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, reliability and scalability problems can impede the success of the organization. These badly built systems need proper assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture able to provide the solid foundation to handle critical business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can result in a situation where the proposed
solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to each customer. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.