For small and midsize businesses located in Stamford or anywhere in Connecticut, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems quickly. This reduces direct expenses since service calls accumulate a smaller number of billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving problems efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that permit the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's online support team to interface to your company's system remotely without breaching corporate security.
Progent's proprietary customer support database system includes comprehensive records describing the support that Progent's customers have received. Progent's team engineers have access to the records of support delivered to every client by any Progent engineer. This history of problems and resolutions is stored as a conveniently accessible support database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine optimal resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Stamford or anywhere in Connecticut or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical service engineers offer credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to handle virtually any emergency likely to take place in a small company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to companies in Stamford and anywhere in the state of Connecticut include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad range of information technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges associated with network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep expertise enables them to resolve the most difficult problems rapidly. In many instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get urgent support for severe network issues that are lowering worker productivity but are beyond the comfort zone of your regular computer maintenance providers. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated on-line troubleshooting technology in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop consulting and support services including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recover rapidly following a damaging breach. Security services available from Progent include: thorough security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses often request. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Stamford Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the budget to build and maintain an in-house Help Desk but who want fast communication with an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or improving your existing one, selecting or modifying Help Desk software products to address the unique needs of your business, or providing occasional online personnel to work with your existing Help Desk resources to handle unusually busy scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of seasoned network experts offers your workers in Stamford or anywhere in the state of Connecticut instant contact with an effective network service group with years of experience providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a significant contributor to business performance, and Progent's target is to solve and not simply document IT issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides online professional engineering support and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, MS Word, and Excel. To read more about Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the artistic aspect of Macintosh environments by offering remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Stamford, or anywhere in the state of Connecticut, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By spotting emerging problems before they cause crashes, remote monitoring can head off disruptive and costly service failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State