For small and midsize companies located in Stamford Connecticut, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs because service calls take up fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which permit the highest degree of efficiency for online technical support and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your company's environment remotely without violating corporate security.
Progent's powerful customer support database application maintains thorough documentation describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services delivered to each customer by every Progent engineer. This history of anomalies and responses is stored as a readily retrievable support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the best solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Stamford Connecticut or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online network support experts have credentials in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to address almost any emergency that may take place in a small company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support customers with multi-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to clients in Stamford include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to resolve the most difficult problems encountered in network design, integration, management, security, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs represent an exceptional value because their broad expertise permits them to fix even the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure issues that are crippling worker productivity but are not within the comfort zone of your local computer support resources. Progent's CCIE engineers can communicate with your computer system using sophisticated on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover rapidly after a serious breach. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Stamford Connecticut Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who lack the money or time to assemble and manage an internal Help Desk but who require fast communication with an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or improving your established organization, selecting or enhancing Call Center application software to meet the special requirements of your corporation, or adding occasional phone support personnel to work with your existing Help Desk Call Center group to handle unusually busy scenarios like software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology consultants gives your customers in Stamford Connecticut fast contact with a large network service group with extensive background delivering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a key enabler of business efficiency, and Progent's goal is to fix and not simply annotate IT issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To read additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative facets of Apple Mac environments by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Stamford Connecticut remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your network support is proactive and automated. By anticipating possible problems before they expand into full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State