For small and midsize businesses located in Stamford Connecticut, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of network problems quickly. This lowers direct expenses since service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more with indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at solving technical issues efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of optimized tools and proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to access your network remotely without violating corporate security.
Progent's proprietary customer support database application stores comprehensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to every Progent client by any Progent engineer. This archive of trouble tickets and responses is organized as a readily searchable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Stamford Connecticut or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to address practically any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to companies in Stamford include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness because their deep expertise allows them to solve the most difficult problems rapidly. In typical cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get timely assistance for complex network issues that are lowering worker efficiency but are outside the experience of your ordinary computer support personnel. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated on-line support technology in order to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate quickly after a damaging penetration. Security solutions available from Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Stamford Connecticut Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are ideal for smaller companies who don't have the money or time to build and maintain an in-house Help Desk but who want quick communication with a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to address the particular demands of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Stamford Connecticut rapid access to a large support resource with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key driver of company efficiency, and Progent's intent is to resolve rather than merely track technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers online professional consulting support and training in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. For more information about Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the creative components of Macintosh environments by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Stamford Connecticut remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so your computer support is proactive and automated. By detecting potential trouble spots before they cause crashes, remote monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a mix of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State