For small and midsize businesses in Stamford or anywhere in the state of Connecticut, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system problems quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs manage to end up as major bills. Progent's skill at handling technical issues efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized tools and proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's advanced service database system stores comprehensive records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to every client by any engineer. This archive of trouble tickets and responses is organized as an easily exploitable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the most efficient solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Stamford or anywhere in Connecticut or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online consulting experts offer advanced credentials in an extensive array of technologies. This broad scope of capability allows Progent's consultants to handle virtually any crisis likely to crop up in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with multi-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support available from Progent to companies in Stamford and anywhere in the state of Connecticut include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most difficult challenges encountered in network design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with workarounds or locating program patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise permits them to solve even the most complex problems quickly. In many instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for severe network issues that are impacting worker efficiency but are outside the experience of your local IT service group or consultant. Progent's CCIE engineers can communicate with your computer system by means of advanced on-line support tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers offer computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to recover rapidly after a damaging penetration. Security services available from Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies often request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Stamford Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who lack the resources to build and maintain an internal Help Desk but who want quick response from an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless supplement to your current Call Center resources. Progent's Virtual Call Center can operate as an escalation alternative to handle the toughest network issues, or be ready in those circumstances when your other service providers are too busy.
Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or enhancing your existing one, evaluating or enhancing Call Center software to address the unique requirements of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk team to handle high-demand situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network consultants provides your computer users in Stamford or anywhere in the state of Connecticut immediate communication with a dependable technical support group with years of background offering telephone-based help and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's target is to solve instead of merely record IT problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, MS Word, and Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative aspect of Macintosh systems by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer help in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Stamford, or anywhere in the state of Connecticut, remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they cause network outages, automated monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a variety of operating systems.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services