For small and midsize companies located in Stamford or anywhere in the state of Connecticut, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the services that you actually get. Unlike typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where fast repairs somehow turn into big invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the maximum degree of effectiveness for online help and repair for small company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's network remotely without breaching network security.
Progent's sophisticated customer support reporting application stores extensive histories describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of support rendered to each Progent customer by any Progent engineer. This archive of issues and fixes is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other massive technical databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Stamford or anywhere in Connecticut or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based technical service engineers possess credentials in an extensive array of products and technologies. This broad range of technical skills enables Progent's engineers to resolve practically any problem likely to crop up in a small company information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To support customers with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to companies in Stamford and throughout the state of Connecticut include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from older applications to the latest Windows or Linux solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help for resolving anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most complex problems encountered in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent value since their depth of expertise allows them to fix even the most difficult problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can fix in minutes.
Few consulting providers make CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely assistance for serious network issues that are lowering business efficiency but are outside the experience of your regular computer maintenance group or consultant. Progent's Cisco CCIE consultants can communicate with your computer system by means of advanced on-line troubleshooting tools in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 application development,
Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; building safe architectures for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Stamford Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller organizations who lack the budget to create an internal Call Center but who require fast response from an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk application software to handle the special needs of your company, or adding occasional online staff to work with your in-house Help Desk group to deal with demanding events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center staff of experienced network consultants gives your customers in Stamford or anywhere in the state of Connecticut immediate contact with a large technical support group with years of experience offering telephone-based support and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a crucial contributor to business productivity, and Progent's goal is to solve and not just annotate network problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including CRM, MS Office Project, Word, and MS Excel. To learn more about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic facets of Mac environments by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Stamford, or anywhere in the state of Connecticut, online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer support is proactive and automated. By uncovering possible issues before they expand into crashes, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services