For small and midsize companies located in Stamford or anywhere in Connecticut, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick repairs manage to end up as large invoices. Progent's penchant for solving problems efficiently results in your business saving cash.
Progent's Online Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven processes that allow the highest degree of effectiveness for online consulting and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to link to your network without compromising corporate security.
Progent's sophisticated customer support reporting system keeps detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance delivered to every client by any engineer. This history of issues and fixes is organized as a quickly accessible proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online service experts are able to find the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Stamford or anywhere in Connecticut or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based support professionals offer certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to manage practically any problem that may crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to small businesses in Stamford and throughout the state of Connecticut include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most complex challenges occurring in network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to fix even the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive immediate help for severe network infrastructure problems that are impacting business efficiency but are outside the comfort zone of your ordinary computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-expert online support experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP network security engineers offer a range of security solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recover rapidly following a damaging breach. Security consulting services offered by Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Stamford Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the resources to assemble and manage an in-house Help Desk but who need quick access to a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your existing organization, selecting or modifying Help Desk software products to handle the unique needs of your business, or providing occasional phone support personnel to reinforce your internal Help Desk group during demanding events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts provides your customers in Stamford or anywhere in the state of Connecticut instant assistance from an efficient support group with years of background providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a significant driver of company performance, and Progent's target is to solve rather than just annotate IT issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read more information concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the artistic elements of Apple Mac environments by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio/video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Stamford, or anywhere in the state of Connecticut, online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your network maintenance is proactive rather than reactive. By exposing potential issues before they grow into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services