UNIX and Linux Phone-based Support Services for

For small and midsize companies located in Stamford or anywhere in Connecticut, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and the advanced technology to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling problems efficiently results in your company saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online technical support and troubleshooting for small company information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.

Progent's proprietary technical support reporting system keeps extensive records of all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support rendered to each client by any engineer. This database of trouble tickets and solutions is organized as a readily searchable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists are able to determine the best solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Stamford or anywhere in Connecticut or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online technical service professionals offer advanced credentials in an extensive array of technologies. This wide range of capability enables Progent's consultants to resolve almost any crisis likely to crop up in a small company network. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

To provide assistance to clients with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical services provided by Progent to small businesses in Stamford and anywhere in the state of Connecticut include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad array of computer technology such as system architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can handle the most difficult problems encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent value since their depth of expertise allows them to find solutions for even the most difficult problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get urgent help for serious network problems that are hurting business productivity but are not within the comfort zone of your local IT support resources. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote support tools in order to provide quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Certified Windows Support
  Progent's Microsoft-premier online service engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad range of online desktop support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's certified CISSP and ISSAP security engineers can provide a variety of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover quickly following a serious breach. Security solutions available from Progent cover thorough security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or enhancing your existing one, selecting or customizing Help Desk software to handle the unique requirements of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk resources during high-demand scenarios like software transitions, major upgrades, or installing brand new applications.

  Progent's Call Center staff of seasoned information technology professionals gives your clients in Stamford or anywhere in the state of Connecticut fast communication with a large technical support group with substantial experience offering phone support and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business performance, and Progent's target is to resolve rather than simply annotate network issues.

• Applications Services: Training, Development, and Integration
  Progent's Applications Consulting Team offers phone-based advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac professionals can support the artistic components of Apple Mac environments by providing remote help support and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.

  Online Network Monitoring Services
  Progent can provide companies in Stamford, or anywhere in the state of Connecticut, online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of platforms.

Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.

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