For small and midsize businesses located in Stamford Connecticut, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of network problems quickly. This lowers direct expenses since service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more with indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at solving technical issues efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of optimized tools and proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to access your network remotely without violating corporate security.
Progent's proprietary customer support database application stores comprehensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to every Progent client by any Progent engineer. This archive of trouble tickets and responses is organized as a readily searchable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Stamford Connecticut or to find out additional information about Progent's online support programs, contact Progent at
Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to address practically any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to companies in Stamford include:
Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Progent in addition can deliver a wide range of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to address the particular demands of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Stamford Connecticut rapid access to a large support resource with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key driver of company efficiency, and Progent's intent is to resolve rather than merely track technical issues.
Progent's Apple Mac professionals can nurture the creative components of Macintosh environments by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Stamford Connecticut remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so your computer support is proactive and automated. By detecting potential trouble spots before they cause crashes, remote monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a mix of operating systems.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
City | Address | Phone | Link |
Hartford | 100 Pearl Street, 14th Floor Hartford, CT 06103 United States |
(860) 516-8003 | Hartford Network Support Services |
New Haven | 157 Church Street, 19th Floor New Haven, CT 06510 United States |
(203) 687-4555 | New Haven Network Support Services |
Stamford | 243 Tresser Boulevard, Penthouse Stamford, CT 06901 United States |
(203) 989-9414 | Stamford Network Support Services |