Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
|Wall Street, NY
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
|Saddle Brook, NJ
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
Stamford, CT Remote Help from World-class Computer Troubleshooting Experts
Progent's network technical support services can deliver your Stamford, CT business budget-friendly and consistent access to world-class computer professionals. By delivering network consulting help when you need it, providing advanced expertise for key technologies, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent gives your Stamford, Connecticut business an affordable option for optimizing the business value of small business networks. Whether you maintain an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and maintain a reliable and secure information system and to benefit from fast availability of the seasoned consulting usually restricted to corporations who are able to afford a sizeable in-house information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. This can cut costs and minimize technical risks for big projects like application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to design and implement a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Stamford, Connecticut
Progent's group of industry certified consultants offers help for virtually all facets of information systems deployed by businesses of any size. Practice areas served by Progent in Stamford include:
Service Delivery Alternatives Available for Stamford, Connecticut Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Support Model ensures rapid support, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and fix network issues without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support services.
- Onsite Service
Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small and midsize companies the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for all companies who need fast and dependable support from an online Contact Center with efficient telephone support, online troubleshooting tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business information networks stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system design, virtualization strategies, plus integration, programming and support for business software such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects including office moves and massive software migrations, extended projects like business analytics application programming and customization, database software programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical applications such as Exchange and MS SQL in order to provide small companies with higher levels of availability, security, and performance than is possible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of many of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- OS and non- standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-certified cybersecurity experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of system protection and can assist with complex security projects such as SIEM solutions to help companies comply with business guidelines and government requirements for IT information protection and incident reporting.
The breadth and depth of Progent's engineering team offer a unique set of benefits to customers wishing to increase the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of IT support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just expert IT help, but also a consultant with field-tested methods for fixing actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. An additional advantage of by-the-minute pricing is that clients will be less tempted to permit less critical issues to fester until they become big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by every consultant to every customer. The practice of documenting and organizing service records allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Stamford, Connecticut company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).