Fast, Affordable Remote Network Support for Stamford, Connecticut Small Businesses
For more than two decades, Progent has specialized in delivering world-quality IT support to customers who have small-business budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote repair technology, a substantial team of engineers certified in a wide range of technical disciplines, a Help Desk service structure that promotes efficiency and guarantees follow-through, a global team of on-line service professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture focused on fixing network problems in the least time and at the least cost to customers.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
||New York Network Support Services
||30 Broad St
New York, New York 10004
||New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
||Uniondale Network Support Services
||317 George Street, 3rd Floor
New Brunswick, New Jersey 08901
||Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
||Newark, NJ Network Support Services
||181 New Road, Suite 304
Parsippany, New Jersey 07054
||Parsippany, NJ Network Support Services
||2 University Plaza, Suite 100
Hackensack, New Jersey 07601
||Saddle Brook, NJ Network Support Services
||1735 Market Street, Suite 3750
Philadelphia, Pennsylvania 19103
||Philadelphia, PA Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, Connecticut 06901
||Stamford, CT Network Support Services
For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service team. This can save money and help meet schedules for big projects like application development, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Business Networks in Stamford, Connecticut
Progent's nationwide team of world-class support professionals offers support for all aspects of network technology deployed by businesses of all sizes. Technologies served by Progent in Stamford include:
Service Delivery Alternatives Available for Stamford, Connecticut Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering IT support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive activity documentation, reliable follow-through, and tight cost monitoring across a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, longer term initiatives like business information application development and support, database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible using the class of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also simple for customers to transfer to another service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote support services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Stamford, Connecticut Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting allow small companies to sidestep the problems associated with excessive dependence on small service organizations or individual consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Reliance on Freelance Consultants
For network services, smaller companies sometimes rely heavily on independent engineers. Although individual service engineers have lower expenses than larger IT service organizations and can afford to charge apparently lower rates, individuals are sometimes too overworked to respond rapidly to urgent problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the absence of replacement staff may force your company to wait for help during a crisis. The more your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The money you thought you were conserving on a freelancer can evaporate quickly due to lower output. Also, when independent consultants encounter new problems, the unavailability of a big engineering group to fall back on for help requires them to learn in place while your company ends up with the bill for their ongoing education.
- Gain Access to Experts in Advanced IT Issues
Many small support organizations or freelance engineers who concentrate on small company IT consulting are capable of delivering routine fixes but don't have the seasoning to deal efficiently with complicated network infrastructures that have mixed operating systems, many locations, Voice over IP systems, mobile workers, interconnected financial and operational software, eCommerce, and custom business software. Progent's background with global companies and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and reaching a high level of stability, reliability, and protection requires enterprise-proven best practices.
- Build a Solid Foundation for Growth
Small companies often begin with a network implemented on a tight budget. Without a proper architecture, a sequence of band-aid repairs often get piled onto of a tenuous structure. As a company grows, reliability and scalability issues can hinder the success of the organization. These networks require proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business requirements and ease downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller companies require direction and insight to navigate through an ever more complicated array of technology alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or service firm that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This permits Progent to match consulting support with the real needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a small business.
If your Stamford, Connecticut business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).