Professional Remote Technical Support for Stamford, Connecticut Small Business Computers from World-class Engineers
Small companies have typically been underserved by major network support firms. Some small businesses allow themselves to grow excessively reliant on freelance consultants or small support firms who don't have the size or extensive knowledge to respond quickly or effectively to network crises. Still other small businesses resort to giant service providers staffed with technicians trained to offer standardized fixes for ordinary issues but who are missing the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information networks.
Progent's proven methodology for delivering low-cost and effective network service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has delivered online support to companies in every state in the United States (See Progent's customer testimonials).
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal IT support group. Co-sourcing can save money and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can in addition offer access to accredited consultants to help your company to design and implement your cloud computing strategy.
Primary Technologies Serviced by Progent for Office Networks in Stamford, Connecticut
Progent provides the support of qualified consultants for all aspects of information technology found in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options Available for Stamford, Connecticut Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity records, consistent follow-up, and tight cost monitoring for an array of IT service delivery options that include remote repairs, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist clients to analyze and repair network issues without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve most IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote network support services.
- On-site Support
Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to give small and midsize companies the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how and why to register for Progent's in-person network support services.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Help Desk with efficient telephone support, online repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can spare little management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business computer systems stay productive. Read more details concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, virtual server solutions, plus configuration, customization and training for business software such as accounting, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and major system upgrades, extended initiatives like business information software programming and support, database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater degrees of reliability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small companies. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to migrate to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Stamford, Connecticut Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT consulting allow small and midsize businesses to avoid the problems related to over reliance on thinly staffed support firms or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Over Dependence on Individual Consultants
For IT support, smaller companies sometimes rely excessively on freelance consultants. Although individual service providers have lower overhead than more substantial support firms and can typically bill apparently lower fees, freelancers are often spread too thin to respond quickly to urgent problems. If an independent consultant is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your company expands, system unavailability or problems with critical applications become more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lost productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a big engineering team to rely on for assistance requires them to learn in place while your business ends up with the costs for their ongoing education.
- Have Access to Certified Professionals in Advanced Information Technology Issues
The majority of smaller service organizations or freelance engineers specializing in small business IT consulting are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complicated network environments with a variety of platforms, many sites, Voice over IP systems, remote workers, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because enterprise environments are characteristically complicated, support problems demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of stability, availability, and security requires enterprise-tested processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes commonly get thrown on top of a tenuous foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such networks require proper assessment, intelligent strategic planning, and broad-based experience to upgrade to a network infrastructure that can provide the solid foundation to meet current business needs and support future expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses need guidance and education to navigate through an increasingly complicated maze of IT options available for accelerating growth and enhancing productivity. They do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to match consulting support with the real needs of customers. Mixing IT consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a small business.
How to Contact Progent
If your Stamford, Connecticut company needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).