Affordable Computer Help from Microsoft premier Experts for Companies in Stamford, CT
By offering professional support whenever you need it, making available specialized knowledge for critical applications, providing innovative services like virtual server hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your information network and reduce support costs. Progent understands that network security, reliability, and efficiency are just as important to small companies as to major enterprises but that small companies don't have the economy of scale to spend heavily in computer networks and in-house support groups. Progent's fundamental value proposition is that no network support organization can match Progent's ability to deliver the IT support expertise your business requires whenever you need it and at prices you can justify.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to design and execute your cloud strategy.
Popular Areas of Expertise Supported by Progent for Business Networks in Stamford, Connecticut
Progent's national group of certified support professionals provides support for all facets of information technology used by companies of any size. Practice areas supported by Progent in and around Stamford include:
Support Delivery Options for Stamford, Connecticut Companies
Progent has a variety of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service documentation, dependable follow-up, and tight cost control for an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and fix network issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online computer support services.
- Onsite Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small businesses the optimal solution: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, programming and support for small business applications including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and massive system migrations, longer term initiatives like business information software development and customization, relational database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition convenient for clients to migrate to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online consulting support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Stamford, Connecticut Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network support enable small companies to avoid the pitfalls associated with excessive dependence on small support firms or freelance consultants.
Teaming with Progent allows your small business to:
- Prevent Over Reliance on Freelance Support Consultants
For IT support, small companies often depend heavily on freelance engineers. Though freelance service providers have lower overhead than larger support organizations and can typically bill apparently smaller rates, individuals are often too overworked to respond rapidly to urgent problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the lack of replacement personnel may force your company to go without help during a crisis. The more your company expands, system downtime or difficulties with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can be eaten up quickly because of lost output. Also, when independent consultants confront new problems, the lack of a large engineering team to fall back on for help requires them to train on the job while your company winds up footing the bill for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Solutions
The majority of small service organizations or independent engineers specializing in small business IT consulting may excel at providing routine fixes but don't have the background to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many offices, Voice over IP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your business because big-company networks are characteristically complicated, integration issues require in-depth understanding of in numerous technical areas, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven processes.
- Build a Solid Basis for Growth
Small companies often start with a network implemented on a tight budget. Lacking a proper architecture, a sequence of improvised repairs often get piled on top of a tenuous foundation. As a company grows, stability and scalability issues can obstruct the success of the business. These environments need thorough evaluation, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid foundation to handle critical business needs and support downstream growth.
- Team with Solution Providers, Not Resellers
Small companies need guidance and education to work through an increasingly complicated array of IT alternatives available for enabling business growth and improving efficiency. They do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align consulting services with the genuine needs of customers. Mixing network support and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being based on the actual needs of a customer.
If your Stamford, Connecticut business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).