Affordable Computer Troubleshooting from Microsoft certified Consultants for Businesses in Stamford, CT
By delivering professional support when you require it, making available in-depth knowledge for key applications, providing innovative services such as virtual data center hosting, billing solely for services delivered, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information system and cut support expenses. Progent understands that information system protection, dependability, and performance are as critical to small businesses as to major enterprises but that smaller organizations don't have the economy of scale to invest heavily in information networks and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's capability to deliver the IT support expertise your business requires whenever you need it and at a cost you can afford.
Greater New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Philadelphia, Stamford, and all of New Jersey.
Progent locations in the Greater New York Metro Area
||420 Lexington Ave
New York, New York 10170
|Sales Phone: 646-727-4666
Link: New York Network Support Services
||30 Broad St
New York, New York 10004
|Sales Phone: 646-969-5696
Link: New York Network Support Services
||405 RXR Plaza
Uniondale, New York 11556
|Sales Phone: 516-214-2242
Link: Uniondale Network Support Services
||317 George Street
New Brunswick, New Jersey 08901
|Sales Phone: (973) 939-0035
Link: Edison, NJ Network Support Services
||146-B Ferry Street
Newark, New Jersey 07105
|Sales Phone: 862-373-1253
Link: Newark, NJ Network Support Services
||181 New Road
Parsippany, New Jersey 07054
|Sales Phone: 973-939-0009
Link: Parsippany, NJ Network Support Services
||2 University Plaza
Hackensack, New Jersey 07601
|Sales Phone: 562-583-3336
Link: Saddle Brook, NJ Network Support Services
||1735 Market Street
Philadelphia, Pennsylvania 19103
|Sales Phone: 267-592-4430
Link: Philadelphia, PA Network Support Services
||243 Tresser Boulevard
Stamford, Connecticut 06901
|Sales Phone: 203-989-9414
Link: Stamford, CT Network Support Services
For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service group. Co-sourcing can save money and minimize technical risks for big projects such as software development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to assist your company to plan and execute your cloud computing strategy.
Key Practice Areas Supported by Progent for Stamford, Connecticut Business Networks
As a Microsoft-certified Partner consulting firm that maintains a large team of Cisco Certified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent assistance and affordable remote consulting to Stamford, CT companies for a broad range of computer technologies including:
Service Delivery Options Available for Stamford, Connecticut Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, consistent follow-through, and strict cost control for a range of network support delivery modes that include remote repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person service visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtualization strategies, plus integration, customization and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, longer term initiatives such as management reporting software development and support, database software development and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and recoverability than is possible with the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems are consistently archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for network information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of benefits to customers wishing to maximize the business value of their IT system within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of network service, executing a broad range of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not only expert technical capability, but also a support engineer with proven methods for solving real-world network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major invoices for fast fixes. Another benefit of by-the-minute billing is that clients are not tempted to allow less critical issues to stay unaddressed until they grow into big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to each customer. The discipline of detailing and archiving service records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house support staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
Learn more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Stamford, Connecticut business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).