Low-cost Network Troubleshooting from Microsoft Qualified Consultants for Businesses in Stamford, CT
By offering world-class know-how when you require it, making available specialized knowledge for critical business applications, providing innovative services such as virtual data center hosting, invoicing only for services delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your information network and minimize service costs. Progent understands that information system security, reliability, and performance are as critical to small businesses as to large corporations but that small organizations lack the leverage to invest aggressively in computer technology and in-house service staffs. Progent's basic competitive advantage is that no network support organization can match Progent's capability to deliver the IT support your business requires when you need it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support personnel. This can save money and minimize technical risks for major projects like application development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Stamford, Connecticut Office Networks
As a Microsoft-certified Partner IT service company that maintains a large team of Cisco certified CCIE network experts and Apple Computer accredited engineers, Progent provides emergency assistance and low-cost online consulting to Stamford, CT small businesses for a wide array of information technologies such as:

Service Delivery Alternatives for Stamford, Connecticut Businesses
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive activity records, consistent follow-through, and tight expense control for an array of IT support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair network issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require prompt and reliable access to an online Contact Center with effective phone support, online troubleshooting tools, and enough technical depth for full problem escalation. Since smaller businesses typically are constrained by tight information technology budgets and can spare little management attention for dealing with network support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, non-stop it system design, virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and major system migrations, longer term initiatives like business reporting application development and customization, relational database software development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with higher degrees of availability, security, and performance than is possible with the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition easy for clients to transfer to a different service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the mixed- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for IT data security and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful array of benefits to companies trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, in the trenches of network support, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for resolving real-world network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for fast repairs. Another advantage of by-the-minute invoicing is that your company will be less tempted to allow simple issues to fester until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who utilize independent consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Stamford, Connecticut company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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