Professional Online Service for Stamford, Connecticut Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been ignored by large network service firms. Many small companies permit themselves to become excessively dependent on individual consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to network crises. Still other small businesses turn to mass-market support providers that employ personnel taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the diversity of environments and absence of standardization typical of small business IT systems.
Progent's proven approach to providing affordable and successful technical support to small companies has made Progent one of the premier Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's customer testimonials).
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service staff. This can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified experts to help your business to design and execute your cloud strategy.
Main Products and Technologies Serviced by Progent for Stamford, Connecticut Businesses
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco Certified CCIE network experts and Apple Computer certified consultants, Progent provides emergency assistance and affordable remote consulting to Stamford, CT small businesses for a broad array of information technologies including:
Service Delivery Options Available for Stamford, Connecticut Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity records, reliable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, in-person help, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of in-person service calls. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.
- On-site Service
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, high availability network consulting, virtual server solutions, plus integration, programming and support for business programs including financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including site relocations and massive software migrations, longer term initiatives such as business information application programming and support, relational database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to migrate to another support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and network management while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for network information protection and reporting.
The breadth and size of Progent's engineering team offer a powerful set of advantages to clients wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the front lines of network service, executing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for fixing actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size invoices for quick solutions. Another advantage of granular invoicing is that clients are not tempted to permit less critical issues to fester until they grow into major problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and archiving service records results in more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Stamford, Connecticut company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).