Fast and Affordable Remote Support for Stamford Connecticut Information Networks
For organizations in Stamford Connecticut, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow turn into large bills. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and proven methodologies that promote the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's system without violating system security.
Progent's powerful customer support database application includes extensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services rendered to every customer by any engineer. This history of anomalies and repairs is stored as a conveniently exploitable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists can determine optimal solutions quickly.
Remote services offered by Progent to businesses in Stamford Connecticut include:
Authorized Windows Support
Progent's Microsoft-premier remote support engineers offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your company to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges associated with network planning, installation, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their broad experience enables them to resolve problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment using sophisticated remote support tools to perform quick, safe, and affordable diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure products by delivering services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection services that can bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up quickly after a damaging penetration. Security services available from Progent include: in depth data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad array of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Stamford Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Stamford Connecticut quick assistance from a dependable technical support group with extensive background providing phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's target is to fix and not just report technical issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Stamford Connecticut online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By spotting emerging problems before they expand into network outages, automated monitoring can minimize inconvenient and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple operating systems.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Stamford Connecticut, Progent's online computer support engineers can provide expert and affordable IT help the instant your business has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Stamford office relies on a local independent support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to address unexpected network crises or especially challenging integration projects.
Details of Progent's Online Network Services for Stamford Connecticut
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Stamford Connecticut the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Stamford Connecticut and is also ideal for networks in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online support and requires no ongoing subscription fee for support services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that meet the special needs of your business.
- Advanced Online Connectivity Software
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive personal service call. State-of-the-art remote connectivity tools and experienced engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.