Fast Online Help for Stamford Connecticut IT Networks
Immediate Phone Consulting for Stamford SystemsFor organizations in Stamford Connecticut, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies which promote the highest level of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your system without compromising network security.

Progent's sophisticated customer support reporting system keeps detailed histories describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to each client by any engineer. This history of trouble tickets and resolutions is stored as a readily accessible internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with optimal resolutions promptly.

Remote support provided by Progent to companies in Stamford Connecticut include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology experts gives your customers in Stamford Connecticut fast contact with a large network service group with years of experience offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a major enabler of company performance, and Progent's target is to fix rather than merely record IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team offers remote and in-depth engineering expertise and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Stamford Connecticut online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive rather than reactive. By exposing potential problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
How Your Stamford Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Stamford Connecticut, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your organization has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Stamford company relies on a regular freelance consultant or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Stamford Connecticut
Progent's online IT consulting services allow your Stamford company to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Stamford Connecticut, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service experts provide an easy, quick, and affordable solution to supplement your regular help and to pass on useful information to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller offices often rely on independent freelance consultants. Although freelance service people have less internal costs than larger service organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to wait for help during an IT crisis. As your company grows, network unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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    Progentís computer outsourcing support offerings for small businesses feature designing Windows XP, .NET, and BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site troubleshooting, resolving chronic IT problems, and producing a company-wide security strategy. Progent can help you maximize system reliability and throughput with non-stop configuration, redundant network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can help with requirements definition, resource inventory, BOM development, sourcing qualification, procurement logistics, and full documentation. Progentís computer outsourcing service also features training for office productivity packages such as Office XP.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's production servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management services are built on proven virtualization technologies that enable small and midsize businesses with multi- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network management while benefiting from world-class reliability and an unmatched degree of vendor independence.

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    Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor line or show you how to migrate to newer firewall solutions. Progent can also enable you to create and implement a complete security plan that can incorporate firewall and VPN appliances and software, outsourced security and virus defense services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your one-stop resource for on-going technical help, maintenance, education, and security expertise.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in an environment that gives the highest degree of dependability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are based on proven virtualization platforms that allow small companies with multi- platform environments to economize dramatically on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent's Microsoft-certified relational database developers offer small and midsize businesses online DBA and programming services for popular RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services offered by Progent include software installation and integration, database design and programming, administration support, replication solutions, capacity planning, tuning, data migration, information security, backup and recovery systems, troubleshooting, and webinar training.

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    Progent's Cisco-certified wireless integration consulting experts can assist you to configure, administer, and debug Cisco wireless products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller technology.

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    Progent's CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Progent's Microsoft-certified consultants can provide cost-effective remote support and development services to help you to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can feature web sites able to function as portals, extranets, document and media management applications, wikis, data marts, business information systems, enterprise search, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar desktop applications including Excel, Word, PowerPoint, and Project. Progent can help you to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.

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    Microsoft SQL Server 2008 delivers powerful, familiar tools to computer professionals and information workers, lessening the difficulty of designing, deploying, administering, and accessing enterprise data and database programs in environments ranging from handheld devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on expertise and broad knowledge in planning and building data-driven, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's Network Contact Center Outsourcing Support Services for PC desktop technical support are intended especially for small organizations who require fast availability of a Help Desk Service Center with professional phone support and full escalation capability but who have to operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

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    Progent provides consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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    Forefront Threat Management Gateway is based on the proven security technologies of ISA Server and offers a easily administered Internet gateway that delivers a one-server solution for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, permits customized reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual server to cut expenses and enhance availability. Progent's Microsoft-certified engineers can assist you to design and execute test and production deployments; integrate Forefront TMG 2010 with Windows 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progentís Microsoft-certified experts offer organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, groups and data. Microsoft SharePoint provides a common spot for your workers or customers to access, organize, share and interact with relevant information, files, and applications and to communicate with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and major tasks with the information theyíve developed in a way that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint consultants can help you to manage your current SharePoint environment or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every client. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

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    Progent's Cisco certified wireless networking consultants offer economical remote and onsite help for both end-of-life and modern Wave 2 Aironet wireless access points and Progent can help you to plan and manage Wi-Fi environments that incorporate indoor and outside/ruggedized Aironet access points.

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    Progent can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help your company to upgrade from a legacy edition of SCVMM or from a third-party management system, and Progent can help you to enhance and repair your existing SCVMM environment to make sure you get the highest possible return on investment.

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    Progent believes that a well architected and executed network can be a crucial piece for enabling a firm's growth, and we follow this philosophy in our own network infrastructure. We have built a zero-downtime virtual office network that allows Progent's in-house engineers and certified contractors to offer fast and efficient support, cooperate easily on challenging jobs, and gain from career and private growth from acting as a member of an exciting company ethos of self motivation and freedom.

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    Nagios and MRTG are powerful, Open Source monitoring tools that operate on Linux and can be deployed to analyze UNIX networks, Microsoft Windows networks, or mixed-platform networks in which Linux and Windows coexist. The Nagios monitor allows system support engineers to monitor network services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the bandwidth through SNMP-enabled network appliances including servers, routers, and switches. Progent's system monitoring engineers can help you use both these programs to tune and repair your computer network.

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    Progent's Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical remote support services to assist you to manage your current Microsoft Office Word solution or assist you to upgrade to a current version of Microsoft Office Word. Services offered by Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different releases of Office Word, interfacing Office Word with other Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone synchronization, and remote training classes tailored for your special requirements.

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    If your business network mixes Sun Solaris platforms with Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your operating systems to coexist for simple management, transparent dataflow, high dependability, superior throughput, and tight security. Progent's Sun Solaris and Windows coexistence assistance services feature network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical support and repair, on-site technical support, and Contact Center support.

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    Microsoft Exchange 2013 includes major enhancements to the capabilities of Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements affect vital facets of IT such as manageability, high availability (HA), compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote support and management for Microsoft Exchange 2013.

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    Progent's certified Windows Server 2019 experts can assist your company to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant improvements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.

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    Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an independent security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive test of your IT infrastructure from outside your firewalled perimeter to determine possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from a secure machine inside your company firewall to evaluate the risk to inside threats. Both security inventory packages are set up and run from a protected remote location.

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    For small businesses interested in Progent's network support outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or send email to

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