Fast and Affordable Remote Support for Stamford Connecticut Information Networks
For companies in Stamford Connecticut, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of information system issues quickly. This lowers immediate expenses because service calls require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to access your company's system remotely without breaching network security.
Progent's proven service database application keeps comprehensive documentation describing the service that Progent's clients have received. Progent's team engineers have access to the history of support rendered to every client by any engineer. This archive of anomalies and repairs is structured as a readily retrievable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at optimal solutions in the least time.
Remote technical support services provided by Progent to clients in Stamford Connecticut include:
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates a person's technical knowledge at the master level. CCIEs know how to deal with even the most stubborn issues associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity appliances. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist you to recuperate quickly after a serious breach. Security consulting services available from Progent include: in depth information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide range of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help diagnosing problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Stamford Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk application software to address the special requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk team to deal with demanding events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of veteran network experts provides your clients in Stamford Connecticut quick contact with a large support resource with substantial background delivering phone support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company efficiency, and Progent's policy is to resolve instead of merely record technical problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Stamford Connecticut online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause crashes, remote monitoring can avoid stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Stamford Connecticut, Progent's online computer support specialists are ready to provide effective and cost-effective IT help the instant your business needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Stamford office deals with a local independent support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden network crises or especially challenging integration problems.
Details of Progent's Online Network Services for Stamford Connecticut
Progent's online support, Internet-based repair, network security expertise, and system administration services give businesses in Stamford Connecticut unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Stamford Connecticut and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for online service and requires no periodic subscription fee for services delivered during regular business hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support for specific application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Application Design
Apple Macintosh Help
Amazon MWS Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the specific requirements of your business.
- State of the Art Online Access Software
Protected remote access permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly personal visit. Cutting-edge remote connectivity tools and expert engineers together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for Maximum System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.