Fast and Affordable Remote Support for Stamford Connecticut Information Networks
Urgent Phone Support for Stamford NetworksFor organizations in Stamford Connecticut, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow turn into large bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and proven methodologies that promote the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's system without violating system security.

Progent's powerful customer support database application includes extensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services rendered to every customer by any engineer. This history of anomalies and repairs is stored as a conveniently exploitable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists can determine optimal solutions quickly.

Remote services offered by Progent to businesses in Stamford Connecticut include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Stamford Connecticut quick assistance from a dependable technical support group with extensive background providing phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's target is to fix and not just report technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Stamford Connecticut online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By spotting emerging problems before they expand into network outages, automated monitoring can minimize inconvenient and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple operating systems.
How Your Stamford Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Stamford Connecticut, Progent's online computer support engineers can provide expert and affordable IT help the instant your business has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Stamford office relies on a local independent support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to address unexpected network crises or especially challenging integration projects.

Details of Progent's Online Network Services for Stamford Connecticut
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Stamford Connecticut the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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    Progentís Microsoft-certified consultants provide small and medium size companies enterprise-class consulting support for SMS Server and Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager is the new title for the change management solution previously called SMS Server. System Center Configuration Manager offers a variety of enhancements to SMS Server including comprehensive automation, integrated Vista Windows Server 2008 support, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can help you use SMS Server or System Center Configuration Manager effectively for streamlined operating system and application installation, security patch control, software tracking, and software license reconciliation. Progent's consultants can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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