Fast Online Help for Stamford Connecticut IT Networks
For organizations in Stamford Connecticut, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies which promote the highest level of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your system without compromising network security.
Progent's sophisticated customer support reporting system keeps detailed histories describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to each client by any engineer. This history of trouble tickets and resolutions is stored as a readily accessible internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with optimal resolutions promptly.
Remote support provided by Progent to companies in Stamford Connecticut include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to deal with the most stubborn issues surrounding network design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced on-line support tools in order to perform fast, safe, and affordable diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity appliances. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs engineering support, Cisco wireless controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate quickly following a damaging breach. Security solutions available from Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad spectrum of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Stamford Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology experts gives your customers in Stamford Connecticut fast contact with a large network service group with years of experience offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a major enabler of company performance, and Progent's target is to fix rather than merely record IT problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth engineering expertise and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Stamford Connecticut online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive rather than reactive. By exposing potential problems before they grow into full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Stamford Connecticut, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your organization has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Stamford company relies on a regular freelance consultant or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Stamford Connecticut
Progent's online IT consulting services allow your Stamford company to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your local support resources
For most companies in Stamford Connecticut, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service experts provide an easy, quick, and affordable solution to supplement your regular help and to pass on useful information to increase your ability to deal with downstream problems locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices often rely on independent freelance consultants. Although freelance service people have less internal costs than larger service organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to wait for help during an IT crisis. As your company grows, network unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.
- Build a Scalable Basis for Smooth Growth
Organizations often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify future expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical training to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the best interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.