Fast and Affordable Online Help for Stamford Information Networks
For companies located in Stamford or anywhere in the state of Connecticut, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. This reduces direct costs because solutions use up fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where fast repairs manage to end up as major tabs. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that allow the maximum level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's system remotely without breaching network security.
Progent's advanced service reporting system includes thorough histories for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support rendered to every customer by every Progent consultant. This history of anomalies and fixes is stored as a conveniently accessible proprietary database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal solutions promptly.
Remote technical support services offered by Progent to companies in Stamford and throughout the state of Connecticut include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support engineers offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can handle even the most difficult problems encountered in network infrastructure design, integration, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their broad expertise enables them to find solutions for problems rapidly. In many instances, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of the latest remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's popular selection of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection solutions to enhance the defenses of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a serious penetration. Security consulting services offered by Progent cover in depth data security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; building secure architectures for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide expert remote consulting support to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a broad range of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Stamford Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants gives your workers in Stamford or anywhere in the state of Connecticut rapid communication with a reliable network service group with substantial background delivering telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a key contributor to company performance, and Progent's aim is to resolve instead of just report IT problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Stamford, or anywhere in the state of Connecticut, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering potential trouble spots before they expand into crashes, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a variety of platforms.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Stamford or throughout the state of Connecticut, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help the moment your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Stamford office has a regular independent support technician or employs an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Businesses in Stamford
Progent's remote technical help services enable your Stamford business to experience the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
For most businesses in Stamford or anywhere in Connecticut, nearby computer support providers, whether represented by independent consultants or an in-house maintenance staff, can handle typical network problems. However, serious problems might spring up when your regular resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support experts give you an easy, fast, and budget-friendly way to augment your local help and to convey valuable information to improve your capability to handle future problems in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than big support firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your network expands, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Companies often begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly built environments need proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the solid foundation to meet vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller organizations require advice and technical education to navigate through an ever more complicated maze of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.