Fast Remote Help for Stamford Networks
Fast Remote Consulting for Stamford SystemsFor companies in Stamford or anywhere in the state of Connecticut, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most network problems quickly. This reduces direct costs because service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast fixes somehow turn into major tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your network without violating corporate security.

Progent's advanced service database application stores detailed records of the support that Progent's clients have received. Progent's authorized service personnel have access to the records of all help delivered to every Progent customer by every Progent consultant. This archive of issues and repairs is stored as a quickly accessible internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Remote support provided by Progent to customers in Stamford and anywhere in the state of Connecticut include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the budget to support an internal Call Center but who want quick communication with an efficient Help Desk with proficient phone assistance plus the ability to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option to handle complex technical problems, or be available in those situations when your other service providers are swamped.

    Progent's Help Desk team of seasoned information technology professionals gives your customers in Stamford or anywhere in the state of Connecticut instant communication with an effective network service resource with substantial background delivering telephone-based help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company performance, and Progent's goal is to fix instead of just annotate technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in special application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Stamford, or anywhere in the state of Connecticut, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a mix of platforms.
How Your Stamford Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Stamford or anywhere in the state of Connecticut, Progent's online network support specialists can provide expert and affordable IT support the instant your company needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Stamford organization relies on a local freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Stamford
Progent's online IT consulting services enable your Stamford organization to experience the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Stamford or anywhere in Connecticut, local network service providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online support professionals provide a convenient, fast, and economical solution to supplement your local help and to pass on useful knowledge to improve your capability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. Although freelance service people have less internal costs than big service companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your business grows, network downtime and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often begin with an IT architecture created on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such poorly designed environments require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a network architecture that can deliver the solid foundation to meet current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complex array of product options capable of promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.