Sterling Heights, MI Remote Support from World-class Computer Troubleshooting Experts
Progent's network technical support services can deliver your Sterling Heights, MI company cost-effective and dependable support from enterprise-class network professionals. By delivering IT support help when you require it, providing specialized expertise for mission-critical applications, offering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Sterling Heights, Michigan company an economical alternative for optimizing the productivity of small-scale office networks. If you have an onsite datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and support a reliable and secure information network and to have fast access to the skilled consulting ordinarily restricted to corporations who are able to support a large in-house IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited consultants to assist your company to plan and execute your cloud computing strategy.
Main Technologies Supported by Progent for Companies in Sterling Heights, Michigan
Progent's national group of industry certified support professionals offers help for virtually all aspects of network technology used by businesses of all sizes. Practice areas supported by Progent in and around Sterling Heights include:
Service Delivery Alternatives Available for Sterling Heights, Michigan Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, and network management. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model ensures fast response, thorough activity documentation, dependable follow-up, and tight cost monitoring for an array of network service delivery options that include online repairs, in-person help, and top-level consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for on-site support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, non-stop network design, virtual server strategies, plus integration, programming and training for business programs such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended projects like management information software development and support, relational database application programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also easy for customers to transfer to a different service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- OS and non- standardized networks typical of small businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network data security and reporting.
The scope and size of Progent's consulting staff offer a powerful array of advantages to customers trying to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, performing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for solving actual network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size bills for fast fixes. Another advantage of granular billing is that clients won't be inclined to allow minor problems to fester until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The discipline of documenting and archiving support activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Sterling Heights, Michigan company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).