Sterling Heights, MI Online Support from World-class Computer Troubleshooting Consultants
Progent's network help services can provide your Sterling Heights, MI business cost-effective and consistent support from Microsoft and Cisco certified information technology experts. By delivering network consulting help when you require it, offering specialized knowledge for key applications, offering unique support such as automated server monitoring, and invoicing only for support you use, Progent gives your Sterling Heights, Michigan business an economical solution for maximizing the productivity of small office networks. Whether you run an onsite system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to build and maintain a reliable and secure IT system and to benefit from quick availability of the experienced consulting typically restricted to enterprises who are able to maintain a sizeable in-house IT organization.
For larger companies, Progent offers co-sourcing support to supplement the technical skills of your in-house network support personnel. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to help your business to plan and implement your cloud computing strategy.
Primary Technical Areas Supported by Progent for Sterling Heights, Michigan Office Networks
As a Microsoft-certified Partner consulting firm that maintains a large group of Cisco Certified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Sterling Heights, MI companies for a broad array of computer technologies including:
Service Delivery Alternatives Available for Sterling Heights, Michigan Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Call Center operational structure common to big IT groups. Progent's Help Desk Service Model ensures fast support, thorough service documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support services.
- On-site Service
Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Online Help Desk Services.
- IT Consulting Services
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant it system design, server virtualization strategies, plus configuration, customization and support for business applications such as financials, operations, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and massive system upgrades, longer term initiatives such as management analytics software programming and customization, database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow businesses with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Sterling Heights, Michigan Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support allow small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent consultants.
Teaming with Progent allows your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network support, smaller companies sometimes rely excessively on independent consultants. Though freelance service providers have lower overhead than larger support firms and can typically charge nominally lower rates, freelancers are frequently unable to respond quickly to urgent network problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may force your company to go without help in case of an emergency. As your company grows, system downtime or problems with critical programs become more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lower output. Also, when freelance engineers confront new technologies, the lack of a large consulting group to depend on for help forces them to learn in place while your company ends up footing the costs for their continuing education.
- Gain Access to Certified Professionals in Sophisticated Network Issues
Many small service organizations or freelance consultants focused on small company network consulting are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complicated network configurations that have a variety of operating systems, many sites, Voice over IP systems, mobile workforces, interconnected financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your business because big-company environments are inherently complicated, integration issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security requires industry-proven leading practices.
- Build a Solid Foundation for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes commonly get tossed onto of a weak foundation. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such environments need thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that can provide the solid basis to handle current business requirements and ease downstream expansion.
- Team with Solution Finders, Not Resellers
Small companies require guidance and education to navigate through an ever more complex array of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services only. This permits Progent to align consulting support with the genuine interests of clients. Combining network support and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the true needs of a small business.
If your Sterling Heights, Michigan company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).