Affordable Network Help from Microsoft premier Experts for Companies in Sterling Heights, MI
By offering world-class support whenever you need it, making available specialized knowledge for key business applications, providing high-value services like virtual data center hosting, invoicing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to maximize the business value of your information system and minimize support costs. Progent recognizes that network security, reliability, and performance are just as important to small companies as to major enterprises but that smaller companies don't have the economy of scale to spend heavily in computer technology and internal support groups. Progent's basic value proposition is that no network consulting organization can match Progent's capability to deliver the IT support your company requires whenever you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent for Businesses in Sterling Heights, Michigan
Progent's group of industry certified engineers offers assistance for virtually all facets of network technology found in businesses of any size. Technologies served by Progent in and around Sterling Heights include:
Support Delivery Options for Sterling Heights, Michigan Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service records, reliable follow-up, and strict expense control across a range of network service delivery alternatives that include remote repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support services.
- On-site Service
Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to give small companies the ideal combination: onsite service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Help Desk Call Center Services are designed for small and midsize businesses who need prompt and reliable support from an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because smaller companies typically are constrained by tight information technology funds and can spare little executive attention for dealing with IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business computer networks stay up and running. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small companies affordable access to world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, high availability network engineering, virtual server solutions, plus integration, customization and training for small business applications including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive software migrations, extended projects such as business information software programming and customization, relational database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the world's biggest information technology companies, Progent can save you the investment in creating and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also easy for clients to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow companies with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Sterling Heights, Michigan Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network support enable small and midsize businesses to avoid the pitfalls related to over dependence on small support organizations or freelance engineers.
Working with Progent enables your company to:
- Avoid Excessive Reliance on Freelance Consultants
For IT support, smaller companies often rely excessively on freelance consultants. Although individual support engineers have lower expenses than larger support organizations and can typically charge nominally smaller rates, individuals are occasionally too busy to respond rapidly to critical network problems. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to wait for help during an emergency. As your company expands, system downtime or difficulties with critical applications get more costly. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent engineers encounter new problems, the unavailability of a large consulting team to depend on for help forces them to train in place while your business ends up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Advanced Network Solutions
The majority of smaller support organizations or freelance engineers who concentrate on small business IT support may excel at delivering connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT infrastructures with mixed platforms, numerous locations, VoIP systems, remote clients, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your small business because big-company networks are inherently complex, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and security requires industry-tested leading practices.
- Create a Solid Basis for Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes often get tossed on top of a tenuous foundation. As a company evolves, reliability and scalability problems can obstruct the success of the business. Such environments need thorough assessment, smart strategic analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable basis to handle current business needs and support downstream growth.
- Work with Solution Consultants, Not Product Resellers
Small businesses require direction and education to navigate through an ever more complex array of technology options available for enabling growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services only. This allows Progent to align technical support with the real needs of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.
How to Contact Progent
In case your Sterling Heights, Michigan company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).