Immediate, Low-cost Remote Computer Troubleshooting for Sterling Heights, Michigan Small Businesses
For over two decades, Progent has specialized in delivering world-class network support services to clients who have small-company IT budgets. Progent has built a powerful support system that includes a streamlined, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial team of consultants accredited in a wide range of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a worldwide group of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Business Networks in Sterling Heights, Michigan
Progent's nationwide team of world-class experts offers support for all aspects of network technology deployed by companies of all sizes. Technologies supported by Progent in and around Sterling Heights include:

Service Delivery Options Available for Sterling Heights, Michigan Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for new clients to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small businesses the ideal combination: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network design, virtual server solutions, plus integration, customization and support for business software including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives like business analytics application development and support, database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of on-site data center that is practical for the majority of small companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to transfer to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Sterling Heights, Michigan Businesses
Progent's size, depth of information technology expertise, and experience with corporate IT consulting enable small businesses to sidestep the pitfalls associated with over dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT support, small businesses sometimes depend excessively on independent engineers. Although freelance service providers carry lower overhead than larger IT service organizations and can typically bill nominally smaller rates, they are often too overworked to react quickly to critical network problems. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may require your business to wait for help in case of a crisis. The more your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering team to fall back on for assistance forces them to learn on the job while your organization ends up with the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many smaller support organizations or freelance consultants focused on small business IT support may excel at delivering connect-the-dots fixes but don't have the experience to work cost-effectively with complex network environments with a variety of operating systems, numerous locations, VoIP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company networks are characteristically complex, support issues require thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection requires enterprise-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of ad hoc fixes often get thrown onto of a weak foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that will provide the solid foundation to meet current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies need guidance and insight to navigate through an ever more complicated maze of technology alternatives available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services exclusively. This allows Progent to align technical support with the genuine interests of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the actual needs of a client.

Contact Progent
In case your Sterling Heights, Michigan business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::



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Progent's Exchange Hosting and Management Services offer a world-class data center that features redundant electrical and environmental control systems, round-the-clock staffed security and operations center, plus fault-tolerant connections to Internet backbone service providers. Hosted Microsoft Exchange servers are set up as virtualized machines for high uptime, smooth expandability, and rapid restoration. Progent's services include integration with your business network, connectivity with mobile computing products, automated tracking of efficiency and security, spam protection, patch and service pack control, Help Desk support, per-day data backup, and full messaging management services.

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Progent's certified information technology consultants offer Windows Server 2016 migration consulting to help businesses of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, reduces long-term support demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business goals.

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Progentís Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for intelligently coordinating people, teams and information. Microsoft SharePoint provides a central location for your employees or customers to access, manage, distribute and interact with useful information, files, and software and to communicate with one another. SharePoint allows quicker and more intelligent decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the data theyíve developed in a manner that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help your organization to manage your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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Remote 24x7 network monitoring, automated alarms, and periodic reports are crucial to preserving the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can afford a level of network stability that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages designed to help you to identify and fix a most network problems before they can disrupt productivity.

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System Center 2016 provides major enhancements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

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Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit applications which you intend to keep as well as the new 64-bit versions of applications you wish to run.

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Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery.

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Security Evaluation Engineer

Progent offers several security service bundles intended to deliver larger institutions an independent and thorough security assessment from a group of certified security engineers. All Progent's network security assessment packages incorporate a collection of procedures like network scans from within and from beyond the network firewall, professional analysis of scanned data by accredited security consultants, creation of a report documenting the findings, plus a live high-level executive outbrief and a detailed live review for internal IT engineers.

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Microsoft System Center OpsMgr 2012 R2 Integration
SCOM Resource Pools Consulting Services

Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to fix critical problems uncovered by SCOM 2012.

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Microsoft Exchange 2010 On-site Technical Support 24-7 Network Consultants Exchange 2000 Server
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Remote Support Meraki Switchies
Cisco Expert Meraki Switch and AP Technical Support

Cisco's Meraki family of access and distribution switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to help your company to design and deploy a productive network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to maintain compliance, develop and validate a disaster recovery strategy, and resolve technical issues related to any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking solution.

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Engineer Aironet Wireless AP
Aironet Wave 2 AP Online Consulting

Progent's certified wireless consultants can help businesses of all sizes to plan, deploy, administer and repair Cisco Aironet Wi-Fi access point solutions to achieve the performance, coverage, density, expandability, security compliance and ease of management required for seamless access between Wi-Fi and wired networks. Progent can provide affordable remote and onsite support for both end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help you design and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.

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Microsoft Office 2003 IT Service Provider
Microsoft IT Outsourcing Companies

Progentís computer outsourcing services for small companies include designing Server 2003, .NET Server, and BackOffice environments, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises repair, resolving stubborn integration issues, and creating a company-wide security plan. Progent can help you maximize network reliability and throughput via fault-tolerant technologies, redundant network topology, and proactive network monitoring. Progent also offers project management help for major migrations and can help with needs definition, resource identification, bill of materials production, vendor selection, purchasing coordination, and professional documentation. Progentís IT outsourcing service also features education for office productivity software such as Microsoft Office.

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Online Microsoft Office 365 Training Professional
Live Online Windows 10 Training

Progent's webinars offer small companies the cost savings, simplicity, and versatility of virtual learning and the effective pedagogic methods of experienced teachers who employ the latest collaboration software to emulate real-time, interactive classrooms. Progent can provide online training for key desktop applications including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Project: Microsoft Dynamics business accounting and reporting solutions including Microsoft Dynamics GP; as well as other popular desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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Progent's Standard Help Desk Services provide a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are provided at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

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Open Positions Cisco Certified
Work From Home Job Microsoft MCSA

Progent is hiring a range of full-time workers such as solutions-driven Microsoft Certified Systems Engineers; network consultants who have Cisco CCDP or CCIE credentials; and specialists in advanced system architecture with experience in mobile connectivity, wireless networking, high-availability systems, business continuity planning, data protection, and server virtualization. Progent is also hiring desktop support technicians, off-site troubleshooting professionals, and CISSP or CISM accredited security professionals. We are also seeking experienced managers and administrators able to operate effectively in our high-growth, virtual office environment. Progent works with freelance professionals with proven expertise and field background in high-demand IT topics outside Progent's primary service focus. Progent's Experts Team includes independent consultants who can provide consulting and development services for line-of-business applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep expertise with non-Microsoft operating systems such as Linux derivatives, Macintosh, or Solaris, or can provide world-class skills in areas such as telecom, web site development, Electronic Data Interchange, web commerce, or dbm programming. Independent consultants certified by us coordinate with our full-time engineers to provide comprehensive IT services for small and midsize business networks.

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Amazon MWS Reports
Amazon MWS programming Development

Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

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24x7 Microsoft ISA Server Support and Help
Microsoft Certified Partner Remote Technical Support Microsoft ISA 2004 Server

Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business web applications. Progent's ISA Firewall consultants can help your company in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without overly limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

Mid-size Business Server Consulting 24-7 Midsize Company Information Technology Outsourcing

Small Business 300 AP Support Services
Small Business WAP361 Remote Support

Progent's Cisco-certified wireless technology experts can help you to configure, administer, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.

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SBS Premium Add-on IT Services
Microsoft SBS 2003 Network Engineer

Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server 2011 calls for a network consultant with hands-on experience designing and building cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of more than 10 years of background integrating business networks founded on Microsoft products. This background assures you success in installing, administering, and maintaining IT environments that incorporate the SBS Server package of servers and productivity software.

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On-site Support Wi-Fi Site Survey Emergency Wireless LAN Site Survey Remote Technical Support

Windows 2008 R2 Technical Support Services
MCSE Expert Certified Windows Server 2008 Hyper-VI Consulting

Windows Server 2008 represents an important step forward in making information systems more protected and available, simpler to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by providing certified consulting, support, education, temporary staffing, network monitoring, and security expertise.

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Setup Microsoft Exchange 2000 Server
Microsoft Exchange 2000 Implementation

Progent's Microsoft-certified consultants have over 10 years of experience delivering messaging support for companies that range from small businesses to global enterprises. Progent provides economical support for all versions of Exchange Server to strengthen email and virus security, configure high availability email systems, and facilitate off-site and mobile email connectivity. Progentís Microsoft Exchange support services can help you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can help you configure Microsoft Outlook Web App for all major browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard email filtering and encryption.

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Consultant UNIX, Windows
UNIX with Windows Computer Consulting

Progent can help your company to plan and implement a smooth migration from a UNIX-based IT system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your data and reduce productivity discontinuity by designing an effective transition strategy that preserves your existing assets in UNIX application and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current environment, transition strategy and validation, Exchange migration services, information and application software transition, and server and media migration and consolidation.

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OS X Technical Support Specialists
Mac Online Engineers

Progent offers national remote help and troubleshooting services for companies that operate macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X users a variety of IT services such as desktop assistance, migration to the most recent version of macOS from earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent can also help you with iPhone and iPad support, or moving to iCloud. Remote network consulting offers optimum return for your information technology budget by preserving user productivity and shortening the hours billed for computer repair services. Sophisticated remote access tools and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to help you with the toughest network issues.

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BlackBerry BES Consultant
Computer Consultants BlackBerry BES

Progent offers the support of RIM BlackBerry-certified professionals who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the need for an internal BlackBerry expert and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's proven online support model, provides small businesses a cost-effective option for integrating BlackBerry devices and software productively into their IT system.

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Automatic Network Infrastructure Mapping IT Services
Online Troubleshooting Automatic Topology Mapping

ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues.

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24-Hour Windows and UNIX Consultants
UNIX, Windows Consulting Services

Progent can assist you to plan and implement an efficient migration from a UNIX-based IT system to a network powered by Windows and suited for running Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your information and minimize productivity discontinuity by designing an efficient migration plan that protects your current investments in UNIX application and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of existing infrastructure, transition planning and testing, MS Exchange migration expertise, information and application software migration, and processor and storage migration and economization.

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Retail Management System Consulting Services
MRP Design

In addition to offering the expertise of Microsoft Dynamics GP specialists, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, migration support, and 1-on-1 or group online training classes tailored to meet your specific requirements. Progent's consultants also can show you how to build and maintain a secure, reliable network foundation to run your ERP, MRP and accounting applications.

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If your company does not require emergency online support but expects to need assistance with your information system in the near future, you can save time and expenses and ensure that the right IT skill will be available when you require it by getting in touch with a Progent sales agent and registering as a client. For more information, call 800-993-9400 or email information@progent.com.

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Microsoft Azure hybrid cloud solutions Consultancy
Top Quality Technology Professional Enterprise hybrid cloud integration

Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Azure hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

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Cisco CUSP Remote Support
IP PSTN Outsourcing

Progent's Cisco CCIE-certified SIP infrastructure experts can assist your business to plan, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective online or onsite support to assist you to migrate efficiently to an advanced unified communications network that delivers fast ROI. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

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Microsoft Exchange 2007 Technology Professional
Exchange 2007 Network Engineer

Progent's expert support team can help you define and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.

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Microsoft Windows 2000 Computer Engineer
Outsourcing Windows 2000

Progent's certified Windows Server 2000 experts offer computer help and information technology consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and troubleshooting offerings include system design, deployment, project management, on-site and off-site technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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Microsoft Office 2000 Computer Support Companies

Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to allow less critical problems to fester.

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Consult Azure and SCDPM integration
Azure Resource Manager Professionals

Progent can help businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and also to manage iPhones and iPads and Google Android handhelds.

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Windows Server 2008 R2 Technology Consulting Services
24/7/365 Windows Server 2008 R2 Online Help

Windows Server 2008 is a major step forward in making information systems more secure and fault tolerant, simpler to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent can assist your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, support, education, temporary staffing, network monitoring, and security expertise.

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Aironet Wireless AP Technology Consulting Services
Aironet AP Management Computer Consultants

Progent's Cisco CCIE Wi-Fi network infrastructure experts offer remote or onsite integration and debugging services to assist you to plan, implement, update, tune, administer and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless access points to work with your specific workplace layout, building structure, and expected network traffic.

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Integration Support Microsoft SQL Server
SQL Contract Programmer

Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts and network users, lessening the complexity of creating, integrating, administering, and accessing company information and database programs in environments ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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