Low-cost Computer Support from Microsoft and Cisco certified Experts for Businesses in Sterling Heights, MI
By offering professional support when you require it, providing specialized knowledge for critical applications, providing high-value services like virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your information network and reduce service expenses. Progent understands that network security, dependability, and performance are just as critical to small businesses as to major corporations but that smaller companies don't have the leverage to spend aggressively in information technology and in-house support groups. Progent's basic competitive advantage is that no IT support firm can equal Progent's ability to deliver the network support expertise your company needs when you need it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support personnel. This can cut costs and minimize technical risks for major projects like application design and development, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can also offer the services of certified experts to help your company to plan and implement your cloud strategy.
Popular Practice Areas Supported by Progent's Consultants for Companies in Sterling Heights, Michigan
Progent's nationwide group of certified support professionals offers help for all facets of information systems used by companies of any size. Practice areas supported by Progent in and around Sterling Heights include:
Support Delivery Alternatives Available for Sterling Heights, Michigan Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering IT support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and tight cost control across an array of network service delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online computer support services.
- Onsite Support
Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: onsite service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, non-stop it system design, server virtualization strategies, plus configuration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as office moves and major software migrations, extended initiatives like business reporting software programming and customization, database application development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and expandability but that is also simple for customers to transfer to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help enterprises meet business guidelines and statutory requirements for network data protection and reporting.
The breadth and size of Progent's engineering team bring a powerful array of advantages to clients trying to maximize the business value of their information network within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for resolving actual network problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional benefit of by-the-minute billing is that clients will be less inclined to allow minor problems to stay unaddressed until they grow into major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each consultant to every customer. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Sterling Heights, Michigan business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).