Fast, Affordable Remote Network Help for Sterling Heights, Michigan Small Companies
For over two decades, Progent has specialized in providing enterprise-class computer support to clients with small-business IT budgets. Progent has developed a unique service system that features a cost-effective, tightly connected virtual office network, sophisticated online repair technology, a large team of engineers accredited in a broad array of IT disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-through, a global team of on-line service experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical problems in the least time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network service team. This can reduce expenses and minimize technical risks for major IT initiatives such as software development, business continuity preparedness, network security audits, office consolidations, or software migrations.
Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.
Core Technologies Supported by Progent for Sterling Heights, Michigan Business Networks
A Microsoft-certified Partner IT service company that maintains a world-class team of Cisco Certified CCIE networking experts and Apple Computer certified consultants, Progent offers urgent assistance and low-cost remote consulting to Sterling Heights, MI companies for a wide array of computer technologies such as:
Service Delivery Alternatives Available for Sterling Heights, Michigan Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Service Model promotes fast response, thorough activity records, reliable follow-through, and tight cost control for a range of network support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small companies the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for on-site support calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to world-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant network consulting, virtual server strategies, plus configuration, programming and support for business software such as accounting, operations, business analytics, CRM, and productivity software. Progent can help with one-shot projects including office relocations and massive system migrations, longer term projects like business reporting application programming and customization, relational database application development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server to provide small companies with higher levels of availability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that host the gear of some of the planet's biggest IT companies, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to transfer to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with complex security programs such as SIEM solutions to help enterprises comply with business standards and government mandates for network information security and reporting.
The scope and depth of Progent's consulting team bring a powerful array of advantages to customers wishing to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT service, performing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for resolving real-world IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for fast fixes. Another advantage of granular invoicing is that your company will not be inclined to allow incipient issues to fester until they grow into major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel gain when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
In case your Sterling Heights, Michigan company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).