Affordable Computer Support from Microsoft Qualified Consultants for Businesses in Sterling Heights, MI
By delivering world-class know-how when you require it, making available specialized knowledge for critical business applications, offering high-value services such as virtual server hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your It network and cut service costs. Progent appreciates that information system protection, dependability, and performance are just as critical to small businesses as to large enterprises but that smaller companies don't have the leverage to spend heavily in information technology and internal support groups. Progent's fundamental value proposition is that no IT consulting organization can match Progent's ability to provide the network support expertise your business requires whenever you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support team. This can cut costs and minimize technical risks for big projects like application development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Sterling Heights, Michigan
Progent provides the services of accredited consultants for all facets of business network technology found in small and midsize companies. Technologies serviced by Progent include:

Service Delivery Options for Sterling Heights, Michigan Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes fast support, thorough service documentation, consistent follow-up, and strict cost monitoring for a range of IT service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to accommodate urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: hands-on service technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize companies who require fast and dependable support from an online Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by tight IT funds and can spare little executive attention for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to make sure that small business information networks are always productive. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with one-time projects including site relocations and massive system upgrades, longer term initiatives such as business analytics software programming and support, database software programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, security, and performance than is feasible with the type of in-house data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help companies comply with business standards and government requirements for network data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for fixing real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size invoices for fast fixes. Another benefit of by-the-minute invoicing is that you are not tempted to allow incipient problems to fester until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Sterling Heights, Michigan company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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