Fast, Low-cost Online Network Troubleshooting for Sterling Heights, Michigan Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class IT support to customers who have small-business IT budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers accredited in a wide array of IT practice areas, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a worldwide team of remote service experts, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network issues in the least time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT service team. This can save money and help meet schedules for big projects like software programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your business to plan and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Sterling Heights, Michigan Business Networks
As a Microsoft-certified Partner IT service company with a large team of Cisco CCIE network experts and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Sterling Heights, MI small businesses for a broad range of computer technologies including:

Support Delivery Options for Sterling Heights, Michigan Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, and IT management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough service documentation, consistent follow-up, and strict cost monitoring across an array of IT service delivery options that include remote repairs, on-premises help, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more about why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, see Online Help Desk Services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies including
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for business programs such as financials, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and massive software upgrades, extended projects like business analytics application development and customization, database software development and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition convenient for customers to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government mandates for network information security and reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to customers trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of network service, executing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for resolving actual network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for quick fixes. Another advantage of by-the-minute billing is that clients will not be inclined to allow simple problems to fester until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by each staff member to each customer. The discipline of detailing and archiving service records results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Sterling Heights, Michigan company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Meraki family of switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting to help you to design and deploy a productive network architecture based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, define policies to maintain compliance, develop and test a disaster preparedness plan, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking solution.

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    Progent's seasoned ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

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    The QTS Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation site or if you are considering moving your primary or offsite backup system to the Herakles data center, Progent offers a range of cost-effective services that include colocation relocation, equipment installation and upgrades, infrastructure optimization, comprehensive project management, virtualization expertise, offsite monitoring, centralized system administration, software development, business continuity planning, security assessment, and the support of the Progent Test Lab.

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    Progentís Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your business network from attack by external and inside sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's certified Microsoft Office and Office 365 experts can assist businesses of any size to incorporate Microsoft Office desktop and Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive solution that provides quick return on investment and promotes better business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility issues with various versions of Office and can provide customized online training to individual users or teams.

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    Microsoft Office Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class solution offering advanced protection, seamless integration with popular Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced worker productivity, and better intellectual property protection. Microsoft Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications consultants offer online and onsite configuration support and mediation services for your Office Communications Server environment and can help you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to plan and implement an efficient upgrade that will add business value to your IT system

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    Progent's Microsoft-certified Windows 2003 Server engineers can provide computer support and expert consulting services for the complete family of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, update, and support offerings include network planning, deployment, project management, in-person and off-site network support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    Progentís certified consultants provide small and medium size companies enterprise-class consulting services for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment management. Configuration Manager is Microsoft's new title for the update management platform formerly known as Systems Management Server. System Center Configuration Manager offers a variety of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified consulting professionals can help you use SMS or Configuration Manager effectively for streamlined operating system and application installation, security patch administration, software tracking, and software license compliance. Progent's consultants can also assist you to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager 2007.

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    Progent can assist small and mid-size companies to install unified remote endpoint management platforms for administering endpoint devices operated by teleworkers.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and Progent can also help you assess if you should adopt next generation firewall technology available from Cisco. Progent's Cisco-certified experts can help your company design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.

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    Progent can assist you in all facets of your upgrade to Exchange Server 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can provide remote and onsite expertise to help you with any phase of business intelligence reporting from troubleshooting or modernizing applications to designing and deploying an advanced BI environment. Progent's BI experts can help your company to support your existing BI environment, assist you to upgrade databases and applications from an outdated reporting product to a modern one, and deliver custom remote training to meet your specific requirements. Progentís business reporting and analytics consultants can provide expertise in the leading business intelligence reporting and visualization tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

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    Progent's certified Excel and Office 365 Excel application consultants can provide a wide range of online services to help you to design, develop, pilot test, install, administer, and troubleshoot business applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to move your legacy Excel applications to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility problems between various releases of Excel. Progent offers as-needed help to organizations looking for a quick fix to a stubborn problem related to Office Excel and Progent also offers full project management services for migrating or creating mission-critical application software built on Office Excel. Progent's affordable online training for Excel can be customized to address the needs of individual users or teams.

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