Professional Online Help for Sterling Heights, Michigan Computer Networks from Certified Consultants
Small companies have typically been ignored by large network service organizations. Some small companies permit themselves to grow excessively dependent on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to technical crises. Still other small companies turn to mass-market service firms staffed with technicians taught to offer standardized solutions to common issues but who are missing the experience and technical scope to handle the variety of configurations and lack of standardization that characterizes small business information networks.

Progent's proven methodology for providing low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network support team. This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Sterling Heights, Michigan
Progent's group of certified experts offers assistance for all aspects of network technology deployed by companies of any size. Practice areas supported by Progent in Sterling Heights include:

Support Delivery Alternatives for Sterling Heights, Michigan Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Call Center operational structure common to big IT groups. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to give small companies the best of both worlds: onsite support professionals when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and dependable support from an online Helpdesk with efficient telephone support, online repair tools, and sufficient technical strength for full problem escalation. Because smaller companies typically are constrained by tight IT funds and can provide scant executive attention for dealing with IT support, Progent's Contact Center Services could be the most cost-effective option to ensure that business information networks stay productive. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business software including financials, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, longer term initiatives such as business reporting software development and customization, relational database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of availability, protection, and recoverability than is feasible using the class of in-house data center that is practical for most small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently archived and available for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's servers in an environment that not only provides the highest degree of availability and scalability but that is in addition easy for clients to migrate to a different support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Sterling Heights, Michigan Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT support enable small companies to sidestep the problems associated with over dependence on small service organizations or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small companies often rely heavily on freelance engineers. Though freelance service engineers carry lower expenses than larger IT service firms and can afford to bill apparently lower fees, individuals are frequently stretched to far to respond rapidly to urgent problems. If an independent engineer is occupied with different customer, ill, on vacation, or in class, the absence of backup staff may force your business to go without help during an emergency. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lost productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a big engineering group to count on for help requires them to train on the job while your business winds up with the bill for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many smaller service firms or independent consultants specializing in small company IT support are capable of providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex network environments with a variety of operating systems, multiple locations, VoIP implementations, remote workers, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are characteristically complicated, integration problems demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-tested best practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of improvised repairs often get piled on top of a tenuous foundation. As a company evolves, stability and scalability problems can undermine the productivity of the organization. Such environments require thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that will act as the reliable basis to handle current business needs and support future growth.

  • Team with Solution Finders, Not Product Vendors
    Small businesses require guidance and education to work through an ever more complex array of technology options available for enabling growth and improving efficiency. They do not need a network consultant or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This allows Progent to align consulting services with the genuine interests of customers. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Sterling Heights, Michigan company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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