Immediate, Low-cost Remote Computer Troubleshooting for Sterling Heights, Michigan Small Businesses
For over two decades, Progent has specialized in delivering world-class network support services to clients who have small-company IT budgets. Progent has built a powerful support system that includes a streamlined, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial team of consultants accredited in a wide range of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a worldwide group of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the least time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can in addition provide the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Business Networks in Sterling Heights, Michigan
Progent's nationwide team of world-class experts offers support for all aspects of network technology deployed by companies of all sizes. Technologies supported by Progent in and around Sterling Heights include:
Service Delivery Options Available for Sterling Heights, Michigan Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for new clients to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small businesses the ideal combination: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network design, virtual server solutions, plus integration, customization and support for business software including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives like business analytics application development and support, database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host vital applications like Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of on-site data center that is practical for the majority of small companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for clients to transfer to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Sterling Heights, Michigan Businesses
Progent's size, depth of information technology expertise, and experience with corporate IT consulting enable small businesses to sidestep the pitfalls associated with over dependence on thinly staffed service firms or freelance engineers.
Working with Progent's Experts enables your small business to:
- Prevent Over Reliance on Individual Support Consultants
For IT support, small businesses sometimes depend excessively on independent engineers. Although freelance service providers carry lower overhead than larger IT service organizations and can typically bill nominally smaller rates, they are often too overworked to react quickly to critical network problems. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may require your business to wait for help in case of a crisis. The more your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering team to fall back on for assistance forces them to learn on the job while your organization ends up with the bill for their continuing education.
- Gain Access to Experts in Sophisticated Information Technology Issues
Many smaller support organizations or freelance consultants focused on small business IT support may excel at delivering connect-the-dots fixes but don't have the experience to work cost-effectively with complex network environments with a variety of operating systems, numerous locations, VoIP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company networks are characteristically complex, support issues require thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection requires enterprise-tested processes.
- Build a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of ad hoc fixes often get thrown onto of a weak foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that will provide the solid foundation to meet current business needs and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller companies need guidance and insight to navigate through an ever more complicated maze of technology alternatives available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services exclusively. This allows Progent to align technical support with the genuine interests of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the actual needs of a client.
In case your Sterling Heights, Michigan business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).