Fast Online Support for Stockton Information Networks
Fast Phone Support for Stockton SystemsFor companies in Stockton or anywhere in California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated tools required to resolve most information system issues quickly. This reduces immediate expenses since solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast fixes manage to end up as big bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network remotely without compromising system security.

Progent's sophisticated service database application includes comprehensive documentation of the service that Progent's clients have received. Progent's team service personnel have access to the history of all help rendered to each customer by any Progent engineer. This database of trouble tickets and resolutions is organized as a conveniently exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online consulting experts are able to find optimal solutions promptly.

Remote technical support services provided by Progent to companies in Stockton and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants offers your clients in Stockton or anywhere in the state of California immediate access to a large technical support group with years of experience providing telephone-based help and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a crucial driver of business success, and Progent's intent is to resolve and not just record network problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides online advanced engineering support and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Stockton, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By exposing possible problems before they cause downtime, system monitoring can ward off stressful and expensive service failures. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a variety of OS platforms.
How Your Stockton Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Stockton or throughout the state of California, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the instant your organization has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Stockton business works with a regular independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to resolve unexpected network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Stockton
Progent's online technical help services allow your Stockton business to experience the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Stockton or anywhere in California, nearby computer support resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, major troubles can occur when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service specialists provide an easy, quick, and economical way to augment your local help and to convey valuable information to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people have less internal costs than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for help during an emergency. As your network expands, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture created on a modest budget. Without a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability issues can impede the success of the organization. Such poorly designed systems require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a network architecture that can deliver the stable foundation to handle vital business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing efficiency. They do not need a computer consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.