Fast and Affordable Online Technical Support for Stockton IT Networks
For businesses in Stockton or anywhere in California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions manage to end up as big bills. Progent's skill at solving problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.
Progent's sophisticated customer support database application includes thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to every client by every Progent engineer. This history of trouble tickets and solutions is stored as an easily searchable support knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' in-house engineering staff so Progent's remote service specialists are able to find optimal resolutions promptly.
Online technical support services provided by Progent to clients in Stockton and throughout the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and validates a consultant's network technology skills at the expert level. CCIEs can deal with the most complex challenges associated with network infrastructure design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent value since their deep expertise enables them to find solutions for problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced remote support technology to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular selection of connectivity devices by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover rapidly after a serious breach. Security solutions offered by Progent include: thorough data security and compliance audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers expert remote consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Stockton Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of experienced information technology experts gives your clients in Stockton or anywhere in the state of California quick communication with an effective technical support group with years of background offering telephone-based help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to resolve and not merely document IT issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Stockton, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Stockton or anywhere in the state of California, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Stockton business relies on a regular freelance consultant or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially complex integration projects.
Features of Progent's Online Network Support for Stockton
Progent's online help, remote troubleshooting, network security expertise, and system administration services give companies in Stockton or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Stockton and is also ideal for customers in more remote areas of California that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and imposes no monthly subscription fee for support services provided during normal business hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the specific needs of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly onsite visit. Effective remote access tools and expert technicians together enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Availability
For offices with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers require instant access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.