Immediate Online Technical Support for Stockton California IT Networks
For businesses located in Stockton California, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's online support experts offer exceptional value because they possess the real-world background and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast solutions somehow turn into big tabs. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven processes which promote the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's sophisticated technical support database system keeps thorough histories of all service that Progent's customers have received. Progent's team consultants have access to the details of all help delivered to every Progent client by any Progent engineer. This database of anomalies and solutions is organized as a readily exploitable support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine the most efficient resolutions quickly.
Remote services offered by Progent to businesses in Stockton California include:
Certified MS Windows Experts
Progent's Microsoft-premier online service engineers offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and indicates a consultant's networking skills at the master level. CCIEs know how to handle the most stubborn problems associated with network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to solve problems quickly. In typical cases, less qualified engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via sophisticated remote support technology to perform fast, safe, and affordable diagnosis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure appliances. Cisco infrastructure support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs engineering help, Cisco wireless controllers consulting, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly following a serious penetration. Security consulting services available from Progent cover in depth data security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced online consulting services to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Stockton Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk Call Center software to address the unique needs of your business, or adding temporary online staff to work with your existing Help Desk group to deal with unusually busy situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Stockton California immediate communication with a reliable support group with years of background providing telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's aim is to solve instead of simply track network issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Stockton California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT support is proactive and automated. By detecting looming issues before they result in downtime, system monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a variety of platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Stockton California, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support the moment your business has to have it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Stockton office deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected system emergencies or particularly complex integration problems.
Details of Progent's Remote Network Support for Stockton California
Progent's phone help, remote troubleshooting, system security consulting, and system administration services give businesses in Stockton California unparalleled leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Stockton California and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum fee for phone help and imposes no monthly subscription fee for support services provided during regular business hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Application Programming
Apple Mac Support
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the special needs of your business.
- Sophisticated Remote Connectivity Tools
Protected online connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal visit. Effective online connectivity software and expert engineers together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for High System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious organizations whose workers require immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.