Fast Online Troubleshooting for Stockton California Computer Networks
Fast Phone Help for Stockton SystemsFor businesses in Stockton California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical experience and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. This lowers immediate costs because solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike many remote support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies which allow the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching network security.

Progent's advanced service reporting system maintains comprehensive histories of all service that Progent's clients have received. Progent's team engineers have the benefit of the records of support rendered to every customer by any consultant. This database of trouble tickets and repairs is stored as an easily exploitable internal knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal resolutions in the least time.

Online support services provided by Progent to customers in Stockton California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or improving your current one, identifying or customizing Help Desk application software to address the particular needs of your business, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran network experts gives your customers in Stockton California immediate access to an efficient technical support group with years of background delivering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a key enabler of company performance, and Progent's goal is to resolve rather than just annotate IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting support and education in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Stockton California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By detecting possible issues before they grow into downtime, remote monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a mix of operating systems.
How Your Stockton Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Stockton California, Progent's online network support specialists can provide effective and economical system support the instant your business has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Stockton organization deals with a local independent support technician or maintains a full time IT staff that can handle common network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Businesses in Stockton California
Progent's remote technical help services enable your Stockton business to realize the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by being more available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Stockton California, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. On the other hand, major troubles can occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service professionals give you a convenient, quick, and affordable solution to supplement your local resources and to pass on valuable knowledge to improve your capability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your network expands, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash repairs often get piled on top of a weak foundation. When a company grows, reliability and expandability problems can impede the success of the business. These badly designed systems need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and enhancing productivity. They do not need a network engineer who is trying to resell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of network support, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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