Fast and Affordable Online Technical Support for Stockton IT Networks
Immediate Remote Support for Stockton NetworksFor businesses in Stockton or anywhere in California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions manage to end up as big bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.

Progent's sophisticated customer support database application includes thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to every client by every Progent engineer. This history of trouble tickets and solutions is stored as an easily searchable support knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' in-house engineering staff so Progent's remote service specialists are able to find optimal resolutions promptly.

Online technical support services provided by Progent to clients in Stockton and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced information technology experts gives your clients in Stockton or anywhere in the state of California quick communication with an effective technical support group with years of background offering telephone-based help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to resolve and not merely document IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Stockton, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of OS platforms.
How Your Stockton Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Stockton or anywhere in the state of California, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Stockton business relies on a regular freelance consultant or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially complex integration projects.

Features of Progent's Online Network Support for Stockton
Progent's online help, remote troubleshooting, network security expertise, and system administration services give companies in Stockton or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.