Immediate Remote Help for Stockton California Information Networks
For businesses located in Stockton California, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools necessary to solve most information system problems rapidly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to many remote service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow turn into major bills. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes which permit the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your network remotely without compromising network security.
Progent's powerful service database application stores detailed documentation for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support rendered to every customer by every consultant. This database of anomalies and resolutions is structured as a readily accessible support database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to determine the best solutions promptly.
Remote services offered by Progent to clients in Stockton California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help your business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can deal with the most challenging issues surrounding network design, integration, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value because their deep expertise allows them to resolve problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure appliances. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points deployment services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover quickly following a serious penetration. Security support services offered by Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide array of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Stockton Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software to meet the special demands of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk group during high-demand situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology experts provides your clients in Stockton California instant assistance from a large technical support group with years of background providing telephone-based help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a major enabler of business performance, and Progent's target is to resolve rather than merely annotate network issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Stockton California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, system monitoring can ward off stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a variety of platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Stockton California, Progent's online computer support engineers can deliver effective and cost-effective IT support the instant your business requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Stockton business relies on a regular independent consultant or maintains a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected network emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Companies in Stockton California
Progent's remote network troubleshooting services enable your Stockton organization to enjoy the advantages of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most organizations in Stockton California, local computer support providers, whether represented by freelance consultants or an in-house IT staff, can solve typical network issues. However, serious problems may spring up when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's online service professionals provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller organizations often depend on independent freelance consultants. Although freelance consultants have less overhead than big support organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your business expands, network downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your network stays available.
- Create a Solid Basis for Seamless Growth
Businesses typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These poorly designed environments need careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the stable foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies need advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every client. The practice of documenting and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.