For small and midsize businesses in Stockton California, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where fast solutions manage to end up as major bills. Progent's skill at disposing of technical issues quickly translates into your business spending less money.
Progent's Online Support Tools
Over time, Progent has fine tuned a collection of customized tools and proven methodologies which promote the highest degree of efficiency for online engineering help and repair for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your system remotely without compromising corporate security.
Progent's proprietary service database application maintains extensive records describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support rendered to each Progent customer by every Progent consultant. This database of issues and solutions is organized as an easily exploitable proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts are able to find the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Stockton California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online network support experts possess credentials in a comprehensive set of technologies. This wide range of IT skills permits Progent's engineers to handle virtually any emergency likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to customers in Stockton include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most stubborn problems associated with network design, integration, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value because their depth of experience enables them to find solutions for the most complex problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive urgent assistance for severe network problems that are crippling worker productivity but are outside the experience of your regular network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated remote support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-expert online service engineers can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to clean up rapidly following a damaging breach. Security solutions offered by Progent cover in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Stockton California Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk software to meet the special demands of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk resources to handle high-demand scenarios like software transitions, mass updates, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Stockton California immediate access to a large technical support resource with years of background providing telephone-based help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a significant enabler of business success, and Progent's target is to solve and not just document network issues.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional consulting support and training in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Word, and Office Excel. To read more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can promote the artistic elements of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Stockton California remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your network support is proactive and automated. By exposing looming issues before they cause downtime, system monitoring can minimize disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley