For small companies in Stockton California, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of network issues quickly. This lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast solutions somehow end up as major bills. Progent's skill at handling problems quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for remote engineering help and repair for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to connect to your computer system without breaching corporate security.
Progent's highly evolved service reporting system maintains thorough histories describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by any Progent consultant. This database of problems and responses is stored as a conveniently accessible proprietary database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other extensive support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Stockton California or to learn additional information about Progent's online support options, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive array of disciplines. This wide range of technical skills enables Progent's consultants to manage practically any crisis that may take place in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help businesses with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support available from Progent to small businesses in Stockton include:
Progent's UNIX/Linux consultants can provide urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Progent in addition offers a wide range of remote desktop support services such as Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your current one, identifying or modifying Help Desk software products to handle the particular demands of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned network experts provides your customers in Stockton California instant access to a reliable technical support group with extensive experience offering phone support and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a key enabler of company efficiency, and Progent's aim is to fix instead of simply record technical issues.
Progent's Mac consultants can promote the imaginative components of Apple Mac computing by providing remote help support and education in graphics, sound, and motion video. Progent's consultants offer help in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Stockton California online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into downtime, automated monitoring can head off inconvenient and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
City | Address | Phone | Link |
Modesto | 931 10th Street Modesto, CA 95354 United States |
(209) 653-5404 | Modesto Network Support Services |
Rancho Cordova | 1750 Prairie City Road Folsom, CA 95630 United States |
(571) 302-7958 | Rancho Cordova Network Support Services |
Roseville | 2999 Douglas Blvd. Roseville, CA 95661 United States |
(916) 910-1200 | Roseville Network Support Services |
Sacramento | 1100 North Market Sacramento, CA 95834 United States |
(916) 273-1400 | Sacramento Network Support Services |
Stockton | 4719 Quail Lakes Dr Stockton, CA 95207 United States |
(209) 677-1007 | Stockton Network Support Services |
Vacaville | 3336 N Texas St, Suite 248 Fairfield, CA 94533 United States |
(707) 470-1313 | Vacaville Network Support Services |