For small and midsize companies in Stockton or anywhere in California, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent value because they have the real-world background and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes manage to end up as major invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of optimized tools and proven methodologies which ensure the highest degree of efficiency for online help and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your computer system remotely without violating system security.
Progent's powerful service reporting application includes extensive documentation of the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of assistance rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and repairs is organized as a readily retrievable proprietary knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to vendors' internal support staff so Progent's remote service specialists are able to come up with the best solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Stockton or anywhere in California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online technical support professionals offer credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to tackle almost any crisis likely to occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support provided by Progent to small businesses in Stockton and anywhere in the state of California include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies an individual's network technology skills at the expert level. CCIEs know how to handle even the most difficult challenges associated with network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value since their deep experience permits them to solve the most complex problems rapidly. In many cases, less qualified engineers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive immediate help for severe network issues that are hurting business productivity but are not within the scope of your regular network support providers. Progent's Cisco-qualified CCIE support experts can interface to your network via advanced remote support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security engineers can provide a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist you to clean up quickly after a serious breach. Security consulting services available from Progent cover in depth security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Stockton Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who don't have the budget to create an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center team during demanding events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network professionals offers your customers in Stockton or anywhere in the state of California fast assistance from a large support resource with years of background offering phone help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a major driver of company productivity, and Progent's goal is to solve rather than just record network problems.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic elements of Mac environments by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Stockton, or anywhere in the state of California, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they grow into network outages, remote monitoring can avoid stressful and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of OS platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.