Fast Online Troubleshooting for Stockton Computer Networks
For organizations in Stockton or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network issues quickly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and proven processes that promote the highest level of efficiency for online engineering help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to link to your company's computer system without compromising corporate security.
Progent's sophisticated customer support database system stores detailed records for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each client by any Progent consultant. This database of anomalies and resolutions is stored as a conveniently searchable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to determine the most efficient resolutions quickly.
Remote technical support services provided by Progent to companies in Stockton and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified online service professionals can deliver network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex issues associated with network planning, deployment, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs are an exceptional value since their broad expertise permits them to fix problems rapidly. In many cases, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via the latest remote troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's popular selection of networking appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering support, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security services available from Progent include: thorough data security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Stockton Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or improving your existing organization, identifying or enhancing Call Center software to handle the unique demands of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center group during demanding scenarios like software transitions, major updates, or installing new business software.
Progent's Call Center team of experienced information technology experts offers your customers in Stockton or anywhere in the state of California quick assistance from a reliable support resource with years of experience providing phone consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's policy is to solve rather than merely track IT problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Stockton, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your computer support is proactive rather than reactive. By detecting potential problems before they result in crashes, remote monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a combination of platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Stockton or anywhere in the state of California, Progent's online computer support specialists can deliver expert and cost-effective system help whenever your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Stockton office deals with a regular independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or especially complex integration projects.
Features of Progent's Remote Network Support for Stockton
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer offices in Stockton or throughout the state of California the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Stockton and is also ideal for customers in geographic areas of California that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for online service and imposes no ongoing subscription fee for services provided during normal business hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Project Management and Software Design
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that address the unique needs of your company.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal service call. State-of-the-art online access software and expert technicians together enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every client. The discipline of detailing and archiving service activity results in more effective service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.