Fast Remote Technical Support for Stockton California Information Networks
For businesses in Stockton California, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes somehow end up as substantial tabs. Progent's penchant for handling problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes that allow the highest level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your company's system without breaching system security.
Progent's proven technical support database application keeps detailed documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to each Progent customer by every engineer. This database of anomalies and responses is stored as a conveniently retrievable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other massive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.
Remote support services available from Progent to businesses in Stockton California include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies a person's technical skills at the expert level. CCIEs know how to handle even the most difficult problems occurring in network infrastructure planning, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs offer exceptional value because their broad expertise allows them to resolve problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network by means of advanced on-line support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure appliances. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting support, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive network security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile access; securing your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of information technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Stockton Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Stockton California quick assistance from a dependable support resource with extensive background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's policy is to resolve instead of just report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Stockton California online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of operating systems.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Stockton California, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Stockton organization has a local freelance consultant or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address unexpected network crises or especially complicated integration projects.
Features of Progent's Online Computer Services for Stockton California
Progent's phone support, Internet-based repair, network security consulting, and network management services give businesses in Stockton California the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Stockton California and is also ideal for customers in more remote areas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for services delivered during normal business hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Design
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that fit the unique requirements of your company.
- Advanced Online Access Tools
Secure online connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise demand an expensive onsite visit. Sophisticated online connectivity tools and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for High System Uptime
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious offices whose workers need immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.