Fast and Affordable Online Support for Stockton Information Networks
For companies in Stockton or anywhere in California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts offer excellent value because they possess the practical experience and have access to the advanced technology required to resolve the majority of information system problems rapidly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast solutions somehow turn into big invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching system security.
Progent's powerful customer support reporting application maintains extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help provided to each customer by any engineer. This archive of problems and solutions is organized as a conveniently searchable support database that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to find the best resolutions quickly.
Online support services provided by Progent to clients in Stockton and throughout the state of California include:
Certified Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to assist your company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates a consultant's networking skills at the expert level. CCIEs know how to resolve even the most difficult challenges surrounding network infrastructure planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value because their deep experience enables them to fix problems quickly. In many instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your environment via the latest on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs deployment services, Cisco wireless controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent cover comprehensive information security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Stockton Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk application software to address the unique demands of your business, or providing occasional phone support staff to supplement your internal Call Center group during demanding events such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of veteran information technology consultants gives your clients in Stockton or anywhere in the state of California rapid contact with a large technical support resource with extensive background providing phone support and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a key driver of company efficiency, and Progent's target is to resolve rather than simply track technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply remote professional consulting expertise and education in key business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Stockton, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your network support is proactive and automated. By exposing potential problems before they cause downtime, remote monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Stockton or anywhere in the state of California, Progent's online computer support engineers can deliver expert and affordable system help whenever your company needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person service visits.
Even if your Stockton office has a regular freelance consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Stockton
Progent's remote technical help services enable your Stockton business to experience the advantages of timely, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most companies in Stockton and throughout California, local computer support resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network issues. However, major troubles might spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's online service specialists offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable knowledge to improve your capability to deal with future issues locally.
- Less Reliance on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than larger support firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Companies typically begin with an information system created on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business demands and ease downstream growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.