Fast and Affordable Online Support for Stockton Information Networks
Fast Remote Help for Stockton NetworksFor companies in Stockton or anywhere in California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the practical experience and have access to the advanced technology required to resolve the majority of information system problems rapidly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast solutions somehow turn into big invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching system security.

Progent's powerful customer support reporting application maintains extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help provided to each customer by any engineer. This archive of problems and solutions is organized as a conveniently searchable support database that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to find the best resolutions quickly.

Online support services provided by Progent to clients in Stockton and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or revamping your existing organization, selecting or customizing Help Desk application software to address the unique demands of your business, or providing occasional phone support staff to supplement your internal Call Center group during demanding events such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology consultants gives your clients in Stockton or anywhere in the state of California rapid contact with a large technical support resource with extensive background providing phone support and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a key driver of company efficiency, and Progent's target is to resolve rather than simply track technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote professional consulting expertise and education in key business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Stockton, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your network support is proactive and automated. By exposing potential problems before they cause downtime, remote monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a mix of platforms.
How Your Stockton Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Stockton or anywhere in the state of California, Progent's online computer support engineers can deliver expert and affordable system help whenever your company needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Stockton office has a regular freelance consultant or employs an in-house organization that can handle common computer problems, Progent’s Microsoft certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Stockton
Progent's remote technical help services enable your Stockton business to experience the advantages of timely, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Stockton and throughout California, local computer support resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network issues. However, major troubles might spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's online service specialists offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable knowledge to improve your capability to deal with future issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than larger support firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your network remains up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.