Fast Remote Technical Support for Stockton California Information Networks
Immediate Online Help for Stockton NetworksFor businesses in Stockton California, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes somehow end up as substantial tabs. Progent's penchant for handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes that allow the highest level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your company's system without breaching system security.

Progent's proven technical support database application keeps detailed documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to each Progent customer by every engineer. This database of anomalies and responses is stored as a conveniently retrievable support knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other massive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.

Remote support services available from Progent to businesses in Stockton California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Stockton California quick assistance from a dependable support resource with extensive background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's policy is to resolve instead of just report technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Stockton California online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of operating systems.
How Your Stockton Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Stockton California, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Stockton organization has a local freelance consultant or employs an in-house organization that can deal with day-to-day network problems, Progent’s Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address unexpected network crises or especially complicated integration projects.

Features of Progent's Online Computer Services for Stockton California
Progent's phone support, Internet-based repair, network security consulting, and network management services give businesses in Stockton California the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Configuration Manager automates application and device deployment and updating, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, provides health monitoring, allows safe self service, and offers a single control mechanism for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or application developer and can help organizations of any size to configure and support MySQL within a dependable IT infrastructure that provides advanced speed, scalability, and security. Progent also has proven skill helping companies migrate databases from an Oracle environment to MySQL.

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    Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with instant messaging, real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a wide range of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts and network architects can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide live online and on-premises training to your IT team and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller solutions.

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    Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, install, and support an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, speed and manageability that your company needs.

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    Progent's consultants offer online and on-premises consulting services for organizations of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco UC. Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business solution that meets regulatory requirements.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

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    Progent offers economical online access to engineers skilled in a broad range of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus laptops and handhelds. Progent can provide consulting support for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist you to deploy, enhance, or troubleshoot backup systems for a range of architectures such as local, remote, cloud, or a mix.

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    Progent is structured to deliver in-depth remote support for all major technical areas common to today’s small business information systems and offers an array of vital, on-demand services such as a temporary CIO to offer advanced planning and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical projects such as site moves orOS upgrades, Cisco-certified experts for building and maintaining high-performance and robust network infrastructure, certified security engineers to verify information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to create, customize, or troubleshoot business applications.

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    Progent can help small businesses to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and make sure that you avoid the common errors small organizations make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes customized to meet your specific requirements. Progent's consultants also can help you integrate and maintain a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.

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    Progent's certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your business, develop pilot systems and migration plans, integrate Windows Server 2008 with your IT infrastructure and applications, educate your IT staff how to use new management utilities, and deliver ongoing consulting and support via budget-friendly alternatives such as Help Desk support and online technical assistance.

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    Before Progent’s Microsoft Operations Manager solution, system problems were handled reactively, once users complained about them. With the benefit of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to address network problems before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve looming problems before customers know that the problems are there. Progent has expertise with MOM 2005 and MOM 2000 to provide small business networks enterprise-class service continuity, security and productivity.

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