Sunnyvale, CA Remote Support from Certified Computer Service Consultants
Progent's network support services can provide your Sunnyvale, CA company cost-effective and reliable access to enterprise-class information technology professionals. By providing network consulting service when you require it, offering advanced expertise for vital applications, offering unique services such as automated server monitoring, and billing only for support you receive, Progent gives your Sunnyvale, California business an affordable option for optimizing the business value of small-scale business networks. Whether you run an onsite system, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and maintain a robust and safe IT system and to benefit from fast availability of the skilled consulting typically available only to businesses who can set up a large in-house information technology group.
For larger companies, Progent offers co-sourcing and project management services to add to the skills of your in-house network service team. This can cut costs and minimize technical risks for major projects like application development, disaster recovery planning, security audits, office consolidations, or technology migrations.
Progent can in addition provide the services of accredited experts to help your business to design and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Businesses in Sunnyvale, California
Progent's team of world-class experts provides help for all facets of information systems found in companies of all sizes. Practice areas supported by Progent in Sunnyvale include:
Service Delivery Options for Sunnyvale, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, thorough service documentation, reliable follow-through, and tight cost control across an array of IT support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote computer support services.
- On-site Service
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: in-person support professionals when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, high availability network engineering, virtual server strategies, plus configuration, programming and support for small business programs including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including office relocations and massive software upgrades, extended projects such as business reporting application programming and support, relational database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange and MS SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible using the type of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for clients to migrate to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and government mandates for network data protection and incident reporting.
The scope and depth of Progent's engineering team offer a powerful array of benefits to organizations trying to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the forefront of network service, executing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for fixing real-world IT problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another benefit of granular invoicing is that your company won't be inclined to allow minor issues to fester until they become big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to every client. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Sunnyvale, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).