Sunnyvale, CA Remote Support from World-class Network Service Consultants
Progent's computer technical support services can provide your Sunnyvale, CA company low cost and reliable support from Microsoft and Cisco certified technical experts. By delivering IT support help when you need it, providing advanced expertise for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Sunnyvale, California company an economical alternative for maximizing the profitability of small-scale business networks. Whether you maintain an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and support a robust and safe IT system and to benefit from fast availability of the experienced consulting typically available only to businesses who are able to support a sizeable in-house information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to plan and implement your cloud computing strategy.
Core Technologies Supported by Progent for Business Networks in Sunnyvale, California
Progent's group of world-class engineers provides support for all aspects of information systems used by businesses of any size. Technologies served by Progent in Sunnyvale include:
Service Delivery Alternatives for Sunnyvale, California Businesses
Progent offers a variety of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive activity records, reliable follow-through, and tight cost monitoring for an array of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer support expertise.
- On-site Support
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize businesses who need fast and reliable access to a professional Help Desk Call Center with efficient telephone support, online repair tools, and enough technical strength for all needed escalation. Since small and midsize companies typically have tight information technology funds and can spare scant executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that small business computer networks are always productive. Learn more concerning Progent's Help Desk services.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and support for small business software such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software upgrades, extended initiatives such as business reporting application development and customization, relational database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical applications like Exchange and MS SQL in order to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible using the type of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually monitored, and systems are consistently backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to migrate to a different support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the software in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and statutory regulations for network data protection and reporting.
The breadth and depth of Progent's consulting team offer a powerful array of advantages to customers wishing to increase the business value of their IT system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of network support, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for fixing actual network problems rapidly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast repairs. An additional benefit of granular billing is that clients are less tempted to permit minor problems to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every client. The discipline of documenting and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Sunnyvale, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).