Sunnyvale, CA Remote Support from World-class Network Service Consultants
Progent's computer technical support services can provide your Sunnyvale, CA company low cost and reliable support from Microsoft and Cisco certified technical experts. By delivering IT support help when you need it, providing advanced expertise for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Sunnyvale, California company an economical alternative for maximizing the profitability of small-scale business networks. Whether you maintain an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and support a robust and safe IT system and to benefit from fast availability of the experienced consulting typically available only to businesses who are able to support a sizeable in-house information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to plan and implement your cloud computing strategy.
Core Technologies Supported by Progent for Business Networks in Sunnyvale, California
Progent's group of world-class engineers provides support for all aspects of information systems used by businesses of any size. Technologies served by Progent in Sunnyvale include:
Support Delivery Alternatives for Sunnyvale, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity records, dependable follow-up, and strict expense monitoring across a range of network service delivery alternatives that include online repairs, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix network issues without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies typically have tight information technology funds and can provide little management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business information networks stay up and running. Read more concerning Progent's Helpdesk services.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, extended initiatives like business information application development and support, database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to a different service provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains control of the software in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for IT data protection and incident reporting.
The breadth and size of Progent's engineering team offer a unique array of benefits to customers trying to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for solving real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for quick fixes. Another advantage of by-the-minute pricing is that customers will be less inclined to allow less critical problems to stay unaddressed until they grow into big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
If your Sunnyvale, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).