Low-cost Computer Troubleshooting from Microsoft Certified Professionals for Companies in Sunnyvale, CA
By delivering world-class know-how whenever you require it, making available in-depth knowledge for critical applications, providing innovative services like virtual server hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to maximize the competitive value of your It system and reduce service expenses. Progent appreciates that information system security, dependability, and performance are as important to small businesses as to large corporations but that smaller organizations don't have the leverage to invest aggressively in information networks and in-house service groups. Progent's basic value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your business needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Sunnyvale, California
Progent offers the support of accredited consultants for all facets of information technology found in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Sunnyvale, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing IT support is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and tight cost monitoring for an array of IT support delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all companies who require fast and dependable support from an online Help Desk with effective phone support, online troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize businesses usually have limited IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Services could be the most efficient option to make sure that business information networks are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security consulting, non-stop network engineering, virtual server solutions, plus configuration, customization and support for business software such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive system upgrades, extended projects such as business reporting software development and customization, relational database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is feasible using the type of on-site data center that is achievable for most small companies. Because Progent uses the same data centers that support the gear of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition convenient for customers to transfer to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful array of benefits to customers wishing to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for solving real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for fast solutions. Another advantage of granular pricing is that your company are less inclined to permit incipient problems to stay unaddressed until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Sunnyvale, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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