Sunnyvale, CA Online Help from World-class Computer Service Professionals
Progent's computer network technical support services can deliver your Sunnyvale, CA business low cost and consistent access to enterprise-class IT experts. By providing IT consulting service when you need it, providing advanced knowledge for mission-critical applications, offering value-added services such as automated network monitoring, and charging only for services you use, Progent gives your Sunnyvale, California company an affordable option for optimizing the productivity and profitability of small-scale business information systems. If you run a local system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to build and support a reliable and secure information system and to have fast availability of the seasoned support usually available only to corporations who are able to afford a large internal IT group.

For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network support personnel. This can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your company to design and implement a sensible cloud strategy.

Core Technologies Serviced by Progent for Business Networks in Sunnyvale, California
Progent's group of certified consultants provides assistance for all aspects of network technology deployed by businesses of any size. Technologies supported by Progent in and around Sunnyvale include:

Support Delivery Alternatives Available for Sunnyvale, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering network support is based on the Call Center structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and strict cost control across an array of network service delivery options that include online repairs, in-person support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: hands-on service technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Help Desk Services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, non-stop it system engineering, virtualization strategies, plus integration, customization and support for small business applications such as financials, operations, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like management analytics software development and support, relational database application programming and administration support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent can host key applications like Exchange Server and MS SQL in order to provide small businesses with higher degrees of reliability, protection, and performance than is feasible using the class of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that support the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for customers to transfer to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for IT data security and incident reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to companies trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for fixing actual network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast repairs. An additional benefit of by-the-minute billing is that you will not be tempted to allow simple problems to stay unaddressed until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation given by every staff member to every client. The practice of detailing and organizing service records allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Sunnyvale, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent is convinced that a carefully architected and implemented network can be a crucial factor for enabling any firm's growth, and we follow this belief in our own system environment. Progent has created a zero-downtime virtual office network that enables our staff consultants and certified contractors to deliver rapid and efficient support, cooperate closely on sophisticated jobs, and gain from professional and personal growth by acting as a member of an exciting company ethos of self motivation and independence.

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    Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Progent's certified Windows 2000 Server consultants can provide computer help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support offerings include network design, deployment, project management, local and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent can assist you in any and all phases of your upgrade to Exchange 2016 including designing HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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    Progent's virtual classroom webinars provide small businesses the cost savings, ease, and flexibility of online seminars plus the proven pedagogic techniques of experienced teachers who employ advanced technology to reproduce live, participatory learning environments. Progent offers webinar training for popular desktop software including elements of Microsoft Office such as Excel, Word, Publisher, and Outlook: Dynamics business accounting and reporting software including Microsoft Dynamics GP (Great Plains); plus other top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange systems. This allows you to have some mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any phase of planning, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget.

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