Fast, Affordable Online Computer Network Troubleshooting for Sunnyvale, California Small Companies
For over two decades, Progent has focused on delivering enterprise-class network support services to customers with small-company budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office network, sophisticated remote troubleshooting tools, a large pool of consultants certified in a broad range of technical disciplines, a Help Desk service model that maximizes efficiency and guarantees follow-through, a global team of remote troubleshooting experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can in addition offer the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.
Primary Practice Areas Serviced by Progent for Sunnyvale, California Office Networks
A Microsoft-certified Partner IT service company with a world-class team of Cisco Premier CCIE networking experts and Apple accredited engineers, Progent provides urgent assistance and affordable remote consulting to Sunnyvale, CA businesses for a broad array of computer technologies including:
Service Delivery Alternatives Available for Sunnyvale, California Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service documentation, consistent follow-through, and tight expense monitoring across an array of network service delivery modes that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The background of Progent's network consultants allows them to handle most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises service professionals when you require them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability it system design, virtual server solutions, plus integration, customization and training for business programs such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects including office relocations and massive software migrations, longer term projects like management information software programming and support, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of reliability, protection, and performance than is feasible with the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with small companies, and retains ownership of the software in the client's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote support to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Sunnyvale, California Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT support enable small companies to avoid the pitfalls associated with excessive reliance on small support organizations or individual engineers.
Working with Progent's Experts allows your business to:
- Prevent Excessive Reliance on Freelance Consultants
For network services, smaller businesses often depend excessively on individual engineers. Although freelance support providers have lower overhead than larger IT service firms and can typically charge nominally lower rates, they are often too busy to react quickly to urgent problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help during an emergency. The more your small business grows, system unavailability or difficulties with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a large consulting team to count on for assistance requires them to learn in place while your company ends up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Advanced IT Solutions
The majority of smaller service firms or freelance consultants specializing in small business IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex network configurations that have mixed operating systems, numerous offices, Voice over IP systems, remote clients, interconnected financial and operational software, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large group of specialists can benefit your business because enterprise environments are inherently complicated, support problems require in-depth knowledge in many technical areas, and achieving a high degree of stability, reliability, and security requires enterprise-proven processes.
- Create a Solid Foundation for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Without a proper architecture, a series of band-aid fixes often get piled on top of a tenuous foundation. As a business evolves, stability and expandability problems can undermine the productivity of the business. Such environments need proper assessment, intelligent business analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet critical business requirements and support future expansion.
- Work with Solution Providers, Not Product Vendors
Small businesses need guidance and education to navigate through an increasingly complicated array of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services only. This allows Progent to align consulting support with the genuine needs of customers. Combining IT consulting and product selling can lead to a situation where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a small business.
In case your Sunnyvale, California business wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).