Sunnyvale, CA Remote Support from World-class Network Service Consultants
Progent's computer technical support services can provide your Sunnyvale, CA company low cost and reliable support from Microsoft and Cisco certified technical experts. By delivering IT support help when you need it, providing advanced expertise for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Sunnyvale, California company an economical alternative for maximizing the profitability of small-scale business networks. Whether you maintain an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and support a robust and safe IT system and to benefit from fast availability of the experienced consulting typically available only to businesses who are able to support a sizeable in-house information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to plan and implement your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Sunnyvale, California
Progent's group of world-class engineers provides support for all aspects of information systems used by businesses of any size. Technologies served by Progent in Sunnyvale include:

Support Delivery Alternatives for Sunnyvale, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity records, dependable follow-up, and strict expense monitoring across a range of network service delivery alternatives that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix network issues without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies typically have tight information technology funds and can provide little management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business information networks stay up and running. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, extended initiatives like business information application development and support, database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to a different service provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains control of the software in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for IT data protection and incident reporting.

The breadth and size of Progent's engineering team offer a unique array of benefits to customers trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for solving real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for quick fixes. Another advantage of by-the-minute pricing is that customers will be less inclined to allow less critical problems to stay unaddressed until they grow into big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who won’t release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
If your Sunnyvale, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Small to middle size businesses can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified network support professionals. With Progent's affordably priced IT support packages, mid-size businesses can choose a basic co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager 2007 to provide small and midsize company networks enterprise-class reliability, protection and performance.

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MS Office Communications Server provides Instant Messaging and presence in a scalable, world-class solution offering enhanced security, seamless integration with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated operational efficiencies, enhanced worker productivity, and better intellectual property security. Microsoft Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and onsite configuration support and mediation help for your Office Communications Server environment and can assist your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system

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Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support to help organizations of all sizes to design, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and manage Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their mobility or device.

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Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a manageable and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology suitable for your current and future plans, implement Lync Server 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your management staff and users. Progent has expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.

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Progent offers a wide range of affordable services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows, macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online assistance for single computers or laptops or work with you to design and carry out a large-scale migration to new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to help you to prepare for and complete a company move or merger designed to cause the least possible disruption of your productivity.

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Barracuda Backup is an affordable, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup solution can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist your business to plan, configure, operate and repair a BDR solution built on Barracuda technology.

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Progent's certified failover clustering consultants can help you to evaluate the advantages of utilizing Windows Server 2012 failover clustering to create a powerful fault-tolerant/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 environment, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and help you to automate the administration of clustered servers.

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Progent's Windows consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, automated provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and users, and ongoing consulting support.

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Progent's Microsoft-certified consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, security and compliance, automated deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and ongoing consulting support.

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Microsoft Windows SUS enables IT administrators to install and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can completely and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up user's computers, establishing the Group Policy parameters, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your network environment.

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Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network downtime, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.

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The QTS Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation site or if your business is planning on moving your main or offsite backup equipment to the Herakles data center, Progent can provide a variety of budget-friendly consulting services such as data center migration, system deployment and upgrades, infrastructure optimization, project management, virtual server expertise, remote network monitoring, automated system administration, software development, business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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Progent's Microsoft-certified consultants offer advanced expertise in implementing, managing and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can provide a wide range of affordable online support services based on industry best practices to help organizations of all sizes to get all the advantages of this leading platform. Support services available from Progent include solution design, installation and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized online training.

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Contact Center Configuration
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Progent's Virtual Helpdesk services are a seamless extension of your internal IT service organization. Virtual Help Desk can include advanced call center features such as a dedicated phone number with custom greeting. Progent can also rout calls directly to staff technicians who are specifically set up and trained to handle your account. Also, Progent's Helpdesk staff can use trouble tickets with any client trouble ticket software for seamless integration with your internal support services organization. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your in-house resources, front-line help for critical client issues, and per-minute billing.

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Windows 8.1 Wireless Professionals
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Windows 8.1 is engineered to run on computers ranging from smartphones and slates to engineering workstations. A wealth of innovative features, such as its touchscreen support and iconic tile user interface, offer a broad selection of benefits for companies who know how to exploit them. Progent's Microsoft-certified consultants can assist get your business up the learning curve with Windows 8.1 and show you how to derive significant business advantage from the operating system's various technical enhancements.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN products such as the Symantec Raptor and VelociRaptor line or show you how to migrate to newer firewall/VPN solutions. Progent can also help you design and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and software, managed security and network protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing technical help, maintenance, training, and security consulting.

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SQL Server 2014 includes major enhancements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently across all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises services including planning, configuration, management, remediation, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and unified telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.

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Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies more than a quarter century of background helping manufacturing, distribution and service organizations to simplify complex supply chains and streamline critical business processes to get products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that spans from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.

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Progent can provide the part-time assistance of a veteran CIO to offer strategic direction to help your company pick and support network technology to match your current needs and that can be a firm foundation for your future growth. Progent's part-time or temporary Chief Information Officer consulting services offer financial leverage to organizations who want to maximize the benefits from their network investment but who are without the budget or hesitant to take on one more executive-level position to their head count. Since Progent is vendor-neutral, with a sizable staff of engineers certified to support all leading OS platforms and networking technologies plus a broad selection and application software, Progent is in a unique situation to provide unbiased recommendations as well as expert technical help for developing information solutions that fit the special needs of your organization.

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Progent’s high availability interoffice connectivity and fault tolerant system infrastructure professionals can help small companies create fault tolerant Interoffice connectivity through redundant system architectures featuring automatic failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable non-stop interoffice networking.

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Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, warehouse, retail or other venues where IT management requires portable phones that offer more administrative control, security and ruggedness than is achievable with the BYOD style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams set up and optimize many key pieces of your wireless environment including APs, routers, wireless LAN controllers, and network management tools. Progent's certified consultants can provide remote and onsite support to help your organization build and administer a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

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Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management technology has advanced to the point that companies of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent offers several RMM options delivered as low-cost service packages created to assist your company to identify and resolve a most IT network issues before they get big enough to impact productivity.

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Progent's MS Exchange Server Hosting and Management Services provide a world-class data center that features backed-up power and environmental control systems, 24x7 site security and IT support center, and failover access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized servers for service continuity, easy expandability, and fast recovery. Progent's services feature integration with your business network, connectivity with handheld communication devices, continual tracking of performance and network security, spam and virus filtering, patch and revision control, Helpdesk support, daily data backup, and full messaging management support.

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Advantages of IT Outsourcing Whitepaper
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Progent’s IT outsourcing packages offer economical network consulting for medium-size companies. Whether it involves designing network infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting IT service expenses to increase in a more moderate and manageable fashion than is possible by amassing a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust network architecture for your critical Windows-based applications such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.

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Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for high-availability client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Microsoft Windows 8.1 is designed to power devices ranging from smartphones and slates to power-user desktops. An abundance of innovative features, including touch screen interface and iconic live tiles GUI, offer a wide range of benefits for companies who understand how to exploit them. Progent's Windows experts can help bring your organization up to speed with Microsoft Windows 8.1 and show you how to derive significant business advantage from the product's many new and enhanced technologies.

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Progent can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance security, and boost productivity by making sure that critical applications stay up to date, tracking product licenses, and monitoring resource usage profiles so you can make smart buying decisions. When your organization is ready to upgrade your SCCM 2007 device management solution, Progent can assist you to prepare for and carry out an efficient move to SCCM 2012.

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Progent can provide affordable remote assistance to assist your business to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you finish large-scale initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a resilient, secure and scalable network infrastructure that aligns with your mode of computing. Progent can also provide remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the strategic value of your information system.

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Progent can deliver a wide array of economical remote and onsite support services to help you to configure, administer, and troubleshoot workstations and handhelds powered by Microsoft Windows, macOS/OS X, Apple iOS, Google Android, or Linux.

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Progent's UNIX family consulting services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you a convenient single source to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Mandrake.

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For medium-size companies who need network support, Progent can deliver a variety of alternatives including local service, on-line support, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staffing, site relocation support, application development, and expert consultation. For medium-size companies in California or other areas covered by Progent's field engineers, Progent offers professional in-person help for solving technical problems rapidly and economically.

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NetApp Consultancy
NetApp ONTAP Professionals

Progent can provide enterprise customers the help of a certified NetApp consultant for online or on-premises support for NetApp's complete family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN environments efficiently based on leading practices.

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Integration for Meraki Wave 2 Wi-Fi Access Point
Meraki Outdoor Wi-Fi AP Consultant

Progent's Cisco Meraki wireless AP experts offer online and onsite support services to assist organizations of all sizes to design, install, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and firewalls to create a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless clients regardless of their mobility or computing device.

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Progent's seasoned solution designers and programmers can help your business to build enhancements to Microsoft Dynamics GP that support the special needs of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a variety of development technologies that can be utilized to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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Progent's certified engineers provide technical support and network consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, integration, management, and troubleshooting services for Microsoft Exchange Server 2003 include system design, installation, documentation, local and off-site technical support, Help Desk Call Center support, expert security evaluation, and comprehensive network management outsourcing.

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Progent's Cisco-certified wireless technology consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

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Windows, UNIX, Solaris Online Help

Progent's UNIX family support experts offer small and mid-size businesses and software developers help with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-powered networks. Progent offers your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of expertise provides you with a convenient one-stop source to help you create and manage a protected and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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Microsoft Windows 10 Assessment and Deployment Kit Engineer
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Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, streamlined provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and end users, and post-migration Call Center support services.

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Progent’s IT outsourcing services offer economical computer support for mid-size businesses. Whether it involves designing network architecture, creating an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or building an on-line eCommerce application, outsourcing your network technical services can smooth out expenses and minimize risks, allowing IT support budgets to grow in a more moderate and controlled fashion than is possible by amassing a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available network architecture for your vital Windows-powered business software such as Windows 2008, Microsoft Exchange Server, and SQL Server 2008.

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Progent provides nationwide remote help and consulting services for businesses that run Sun Solaris environments or whose information systems feature a mix of Solaris and Microsoft Windows products. Remote technical support offers maximum return for your IT dollar by extending user productivity and shortening the hours billed for computer analysis and repair. Advanced remote access utilities and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security specialists to assist you with the most difficult system issues.

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Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to plan and implement a smooth migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from as-needed design review or debugging to comprehensive project management to ensure your SQL Server 2017 initiative is successfully completed on time and within budget.

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Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.

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Progent's UNIX platform support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient one-stop source to help you create and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.

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