Besides offering rapid access to guidance from high-level network consultants and subject matter experts to assist Oakland, California companies with specific technical problems or longer-term projects, Progent can provide short-term staffing to deal with more generalized services such as PC help, network administration, and Call Center services. Temporary staffing makes it possible for businesses to respond to expected or unexpected surges in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill gaps left by the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services offer organizations the versatility to react to increases in demand for IT services without being saddled with the costs and delays associated with vetting and recruiting appropriate technical help and without the risk of adding to your full-time head count.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable IT pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time IT personnel and Progent's nationwide team of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises network services for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Oakland, California Companies
Progent's veteran roster of certified engineers can provide Oakland, California organizations a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Oakland, California Organizations
To learn more details about Progent's short-term staffing services for Oakland, California organizations, call 800-993-9400 or visit Contact Progent.