Besides offering rapid access to guidance from top-tier network professionals and subject matter experts (SBEs) to help Oakland, California companies to resolve specific IT issues or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined services such as desktop support, network administration, and Call Center response. Short-term staffing can help businesses to respond to anticipated or surprise increases in demand for network services, which may result from scenarios like company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to react to increases in demand for IT personnel without dealing with the costs and hassle that come with reviewing and recruiting appropriate IT personnel and without the burden of increasing your full-time staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid availability of proven IT professionals
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that enables IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive team of IT support specialists. Working as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service solution powered by the industry's leading shared professional services tool for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT services for businesses throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Oakland, California Businesses
Progent's veteran team of certified consultants can deliver Oakland, California organizations a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Oakland, California Organizations
To find out more about Progent's temporary staff augmentation services for Oakland, California businesses, call 800-993-9400 or visit Contact Progent.