Progent's Consulting Services for IT Service Providers
ProgentProgent’s consulting services for IT service providers allow you to offer your clients Progent's consulting expertise and Help Desk support under your own brand as a transparent extension of your IT services team. This can put you on the fast track towards increasing your sales opportunities, expanding your service offerings, satisfying your customers, and improving your bottom line.

Progent’s nationwide team of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as seamless supplements to the support staffs of some of the world’s largest IT service firms. Progent’s broad range and depth of expertise allows you to enlarge the scope of your IT service business, and Progent’s transparency lets you promote and protect your branding.

Progent is an IT support firm with two decades of experience providing remote and onsite consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting expertise to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
With Progent's transparent consulting services for IT service providers, Progent works with your clients on your behalf. Progent bills you directly for any services you request and works under your direction to deliver consulting and support services under your brand to your customers. Progent also offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Companies
Ticketing systems are the enabling technology behind an effective Help Desk call center. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service providers an affordable way to retain their own branding while offering their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Companies
Progent's Help Desk and ticketing services for IT service companies leverage Progent's investment in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing system for ticket exchange. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support, the range of technologies and IT issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing services include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Optional onsite service in major metro areas available throughout the US.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter requests through your branded web service portal, an 800 number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online up until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's outsourced Help Desk and ticketing services, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Support for IT Service Providers
Progent's consulting services for IT support firms allow you to act as a single point of contact for virtually all technical expertise your clients may need. You can grow your in-house service team at your own pace without having to turn down opportunities due to lack of expertise or bandwidth.

Key features of Progent's transparent consulting services for IT support firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your support group, under your direction, and bills you, not your client.
  • Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all services are thoroughly documented, making it easy for you to shift account responsibilities to in-house personnel once you have enough staff consultants and appropriate skill sets.
Key benefits of Progent's consulting support for IT service providers include:
  • Safely Expand Your Service Business: You can easily and affordably pursue business opportunities beyond your core areas of expertise and expand to new geographies without losing focus or assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can position your company as a full-spectrum IT service provider by delivering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a reliable resource to expand the technologies handled by your IT service business.
  • Fast Escalation: With hundreds of IT consulting experts available, Progent can transition quickly from Tier 1 to Tier 3 support so that even the toughest issues get resolved promptly.
  • De-escalation: Detailed and easily accessible documentation allows recurring issues that initially require Level 2 or Level 3 support to move to a lower, less expensive Tier.
  • Retain Your Clients: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing them to look for help outside the fold.
  • Remote Support Experts: Progent is a pioneer provider of remote network support for advanced IT services, saving clients money while delivering fast and effective solutions.
  • Top Industry Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, Linux vendors, VMware, Citrix, Juniper, IBM, and Palo Alto Networks, plus security industry certifications including CISSP-ISSAP, CISA, GIAC, and CISM. Learn more about Progent's IT industry certifications.
To read or download a printable PDF datasheet about selling Progent's IT services under your own brand, download Selling Progent's Consulting Services for IT Service Firms.

Progent's Areas of Expertise
Progent's seasoned roster of certified consultants and technical experts can provide a wide array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Services for IT Support Firms
For more information about how your service company can benefit from Progent's consulting services for IT support firms, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24/7 Microsoft SQL 2014 Setup Service Yonkers, Westchester County Microsoft SQL Server Network Consulting Companies Yonkers, NY
  • 24/7/365 SharePoint Server 2013 On-site Technical Support Douglas County Nebraska 24 Hour Support Services SharePoint 2013 Omaha Nebraska
  • Alexandria At Home Workforce Backup/Recovery Solutions Consulting Services Alexandria Alexandria Telecommuters Data Protection Technology Guidance Alexandria
  • Catalyst AP Management Technology Consulting Catalyst 802.11ax AP Upgrade Configuration

  • Android patch management Professional
    Firewall patch management Consultant

    Progent's managed services for software/firmware update management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your servers, such as printers, network appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors.

  • Cincinnati, Hamilton County, US BlackBerry Enterprise Server Network Manager BlackBerry Professional Software Implementation Consulting Companies Cincinnati Ohio
  • Colocation Support Outsourcing Colocation IT Consulting
  • Computer Consultancy Firms BlackBerry Email BlackBerry Software Tech Expert
  • Consulting Services CISSP Sao Paulo Firewall information Systems Audit Sao Paulo
  • Conti Ransomware Hot Line Lynnwood-Edmonds, Washington, U.S.A. Hermes Ransomware Hot Line Lynnwood-Shoreline, WA
  • Dynamics GP-Great Plains Fort Collins Partner - Training Support Services Dynamics GP (Great Plains) Fort Collins Reseller - Setup Help Fort Collins, Larimer County

  • Troubleshooting Dynamics GP Accounting
    Dynamics GP/Great Plains Remote Troubleshooting

    Progent’s Microsoft certified consultants provide a range of support services for Dynamics GP. Dynamics GP is a Microsoft financial platform and corporate management tool built, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP/Great Plains family, offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you are able to purchase only the capability you currently require, with the option to expand clients and enlarge capabilities when necessary. Progent’s Dynamics GP Software support engineers can show you how to install, configure and administer Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP.

  • Engineers Security Inventory Internal Network Security Inventory Consultant

  • Urgent Freelance Telecom Consultants Job Openings
    Contract MCSE Subcontractor

    Our Experts Team provides support in key fields that include Macintosh integration and programs; Support for Linux-based, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical program help; Chief Information Officer, business analyst, and project logistics outsourcing; Special program development and integration; Web site, electronic business, EDI, and customer information portal design and integration; SQL management and efficiency consulting; Management intelligence consulting; and Telecommunications systems support.

  • Fault-tolerant Data Centers Consultant Services Fault Tolerant Colo Services
  • Fedora Linux, Sun Solaris, UNIX Engineer Downers Grove-Oak Brook Ubuntu Linux, Sun Solaris, UNIX Network Consultant Downers Grove
  • Firewall Security Audit Services CISSP Security Audits Columbus Ohio
  • Florianópolis WannaCry Crypto-Ransomware Repair Florianopolis, State of Santa Catarina Emergency Florianópolis Dharma Crypto-Ransomware Rollback Santa Catarina
  • Information Technology Outsourcing Santa Ana, California 24 Hour Santa Ana-Orange County Business Computer Server Companies
  • Integration Services Windows Server 2012 R2 Configuration Manager Windows Server 2012R2 Virtual Fibre Channel Network Consultant
  • Little Rock, AR, Fort Smith, AR, Fayetteville, AR, Jonesboro, AR After Hours Network Consulting Companies Exchange Little Rock Arkansas Exchange Integration Firms
  • Microsoft Exchange 2016 Small Business IT Outsourcing Group Computer Consulting Companies Exchange 2003 Server New England
  • Microsoft Windows Server 2019 Consulting Service West Palm Beach-Boca Raton, FL West Palm Beach-Boca Raton, FL Consulting Firm Windows Server 2012

  • Windows 7 Help Desk Technical Support
    Windows 7 Training Network Consulting

    Progent's certified engineers can assist your company to assess Windows 7 to confirm application compatibility and to check its speed and reliability operating with your applications. Progent can also help you to assess the likely strategic benefits of adopting Windows 7. If Microsoft Windows 7 fits your business, Progent can assist your IT organization to plan and carry out a smooth migration to Microsoft Windows 7 from a previous release of Windows.

  • Nagios for Linux Consult MRTG Troubleshooting
  • Perth MS Dynamics GP Training Consultants Perth Perth, Western Australia Perth Microsoft Dynamics GP Migration Expert
  • Pittsburgh Maze Crypto-Ransomware System-Rebuild Pittsburgh, PA Pittsburgh Egregor Ransomware Business Recovery Pittsburgh, PA
  • Remote Troubleshooting At Home Employees Helpdesk Services Work from Home Helpdesk Configuration
  • Reno At Home Workforce Infrastructure Consulting and Support Services Reno, NV Reno Work at Home Employees Setup Consulting Experts Reno, U.S.A.
  • Repairing Cisco Long Island City-Flushing, NY 24/7 Computer Companies Cisco Long Island City-Flushing
  • Riverside Remote Workers Integration Consulting and Support Services Riverside - Ontario 24 Hour At Home Workers Riverside Consulting Services - Integration Assistance Riverside - Ontario
  • Ryuk Ransomware Hot Line Sherman Oaks-Woodland Hills, CA Sherman Oaks CA Ransomware Removal and Data Restore

  • Jabber and Windows Professionals
    Jabber Voice Messaging Remote Support Services

    Progent's Jabber consultants can provide remote or on-premises expertise to help organizations of any size to plan, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth support for the products, technologies and services that make up creating an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.

  • Spokane, US Spokane Dharma Ransomware Recovery Spokane WannaCry Crypto-Ransomware Data-Recovery Eastern Washington Spokane, United States
  • São Paulo Dharma Ransomware Recovery Sao Paulo São Paulo Nephilim Crypto-Ransomware Removal
  • Telecommuters Guidance - Knoxville - Cloud Systems Consultants Knoxville, Knox County Remote Offsite Workforce Assistance in Knoxville - Cloud Technology Consultants Knoxville Farragut Oak Ridge, America

  • 24-Hour Windows Server 2003 Consulting
    Windows Server 2003 Engineer

    The service background of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also help you with designing, deploying, administering and troubleshooting powerful information technology solutions powered by Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.

  • Teleworkers Consulting - Toronto - Data Protection Systems Consulting and Support Services Ontario Toronto Remote Workers Backup/Restore Technology Consulting Experts Ontario
  • Valencia DopplePaymer Crypto-Ransomware Remediation Valencia California, USA Valencia Phobos Crypto-Ransomware System-Restore Valencia-Santa Clarita, CA
  • Windows Small Business IT Consulting Group Windows Support Group
  • Work at Home Employees Skokie Consulting - IP Voice Technology Consulting Experts Skokie-Morton Grove, Illinois Work from Home Employees Skokie Consulting - IP Voice Technology Guidance
  • Remote Support Consulting for IT Service Providers
  • wireless IP phones and CUCM Troubleshooting wireless VoIP phone and Aironet APs Support

  • Windows Server 2012 R2 Hyper-V Online Help
    Microsoft Hyper-V 3.0 Server Consolidation Network Consultant

    Widows Server 2012 R2 Hyper-V improves virtualization in critical areas including multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance availability.


    © 2002-2021 Progent Corporation. All rights reserved.