Progent's Consulting Services for IT Service Providers
ProgentProgentís consulting services for IT service providers allow you to offer your clients Progent's consulting expertise and Help Desk support under your own brand as a transparent extension of your IT services team. This can put you on the fast track towards increasing your sales opportunities, expanding your service offerings, satisfying your customers, and improving your bottom line.

Progentís nationwide team of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as seamless supplements to the support staffs of some of the worldís largest IT service firms. Progentís broad range and depth of expertise allows you to enlarge the scope of your IT service business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT support firm with two decades of experience providing remote and onsite consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting expertise to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
With Progent's transparent consulting services for IT service providers, Progent works with your clients on your behalf. Progent bills you directly for any services you request and works under your direction to deliver consulting and support services under your brand to your customers. Progent also offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Companies
Ticketing systems are the enabling technology behind an effective Help Desk call center. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service providers an affordable way to retain their own branding while offering their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Companies
Progent's Help Desk and ticketing services for IT service companies leverage Progent's investment in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing system for ticket exchange. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support, the range of technologies and IT issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing services include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Optional onsite service in major metro areas available throughout the US.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter requests through your branded web service portal, an 800 number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online up until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's outsourced Help Desk and ticketing services, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Support for IT Service Providers
Progent's consulting services for IT support firms allow you to act as a single point of contact for virtually all technical expertise your clients may need. You can grow your in-house service team at your own pace without having to turn down opportunities due to lack of expertise or bandwidth.

Key features of Progent's transparent consulting services for IT support firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your support group, under your direction, and bills you, not your client.
  • Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all services are thoroughly documented, making it easy for you to shift account responsibilities to in-house personnel once you have enough staff consultants and appropriate skill sets.
Key benefits of Progent's consulting support for IT service providers include:
  • Safely Expand Your Service Business: You can easily and affordably pursue business opportunities beyond your core areas of expertise and expand to new geographies without losing focus or assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can position your company as a full-spectrum IT service provider by delivering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a reliable resource to expand the technologies handled by your IT service business.
  • Fast Escalation: With hundreds of IT consulting experts available, Progent can transition quickly from Tier 1 to Tier 3 support so that even the toughest issues get resolved promptly.
  • De-escalation: Detailed and easily accessible documentation allows recurring issues that initially require Level 2 or Level 3 support to move to a lower, less expensive Tier.
  • Retain Your Clients: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing them to look for help outside the fold.
  • Remote Support Experts: Progent is a pioneer provider of remote network support for advanced IT services, saving clients money while delivering fast and effective solutions.
  • Top Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, Linux vendors, VMware, Citrix, Juniper, IBM, and Palo Alto Networks, plus security industry certifications including CISSP-ISSAP, CISA, GIAC, and CISM. Learn more about Progent's IT industry certifications.
To read or download a printable PDF datasheet about selling Progent's IT services under your own brand, download Selling Progent's Consulting Services for IT Service Firms.

Progent's Areas of Expertise
Progent's veteran team of certified consultants and technical experts can deliver a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Services for IT Support Firms
For more information about how your service company can benefit from Progent's consulting services for IT support firms, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24-Hour Mandrake Linux, Solaris, UNIX Support and Integration Reston-McLean, Virginia Red Hat Linux, Sun Solaris, UNIX Online Technical Support Reston-Chantilly, VA
  • 24x7 Cisco Small Business Computer Consulting Company Houston Downtown Tech Outsourcing Cisco Houston, TX
  • Akron, Ohio Computer Consultancy Firms Top Ranked Akron Expert
  • Azure cloud integration Development Group Microsoft Azure Active Directory Integration
  • BlackBerry Small Business Network Support Savannah, Chatham County Savannah Georgia BlackBerry Technical Consulting
  • Call Desk for at Home Workforce Online Technical Support IT Consultant Telecommuter Integration
  • Cisco Small Office IT Support East Palo Alto Cisco Network Specialists Menlo Park CA
  • Connecticut, United States SQL Technology Consulting SQL IT Outsourcing Group Connecticut
  • Conti ransomware recovery Consultants DopplePaymer ransomware recovery Services
  • Edmonton, Alberta BlackBerry BES Designer BlackBerry Redirector Computer Setup
  • Emergency Windows 2019 Server Technical Consulting Sioux Falls, SD Microsoft Windows Server 2016 Technology Consultants Sioux Falls Brandon

  • Dynamics GP SSRS Consultant Services
    Consultancy Dynamics GP SSRS

    Dynamics GP/Great Plains software offers analysis and reporting capabilities that let you track all business processes, revenues and spending, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support services can enable you to create reports that allow you to understand your business more thoroughly, turning raw data into valuable management information. Progent can improve your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized business application development and web commerce applications that integrate seamlessly with Dynamics GP/Great Plains.

  • Consulting for Service Providers Consulting
  • Exchange 2003 Server Solutions Provider Mexico City Urgent Exchange On-site Technical Support Mexico City
  • IT Consulting Microsoft SharePoint Server 2013 Newark, NJ Technical Support Services SharePoint Server 2013 Newark New Jersey
  • Immediate Upgrade Solaris-Windows Solaris to Windows Migration

  • Microsoft Certified Expert Lync Server 2013 Front End Pool Pairing Professional
    Top Quality Lync Server 2013 Edge Server Pool Technology Professional

    Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) calling. Microsoft Lync 2010 can enhance the capability of Exchange Server, SharePoint and Office or Office 365 and simplify administration through integration with Windows AD. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to help your company to manage and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist you to design and carry out an efficient Skype for Business migration.

  • Integration Company BlackBerry Software New York, NY BlackBerry Wireless IT Consulting Company Downtown Manhattan
  • Job FAQ about Microsoft MCSE Q and A about Microsoft Certified Professional Telecommuter Job
  • Microsoft Dynamics GP (Great Plains) Reseller near me in Wichita - Customization Development Sedgwick County Kansas 24x7 Microsoft Dynamics GP-Software Wichita VAR - Reporting Support
  • Microsoft SQL 2014 PC Consulting Schaumburg-Arlington Heights, IL 24x7x365 SQL Server 2012 Network Consultation Schaumburg-Elk Grove Village, IL
  • Microsoft SQL Server System Consultants Monterey County Microsoft SQL 2008 Computer Support Company Monterey
  • Professionals Remote DPM Backup and Restore Service Offsite Managed Backup Service Specialists
  • Remote Consulting Slackware Linux, Sun Solaris, UNIX Augusta Georgia 24 Hour Gentoo Linux, Solaris, UNIX Online Help Richmond County, USA
  • SQL Server 2019 Computer Consulting Company SQL Server 2014 Setup Service
  • Salem, OR Immediate Microsoft SharePoint Server 2013 Technical Support Services Computer Consultants Microsoft SharePoint 2013
  • SharePoint Computer Consultant Toledo, Lucas County, United States Microsoft SharePoint Server 2013 IT Consulting Toledo Ohio
  • SharePoint Server 2019 On-site Support Top SharePoint 2010 Information Technology Consulting Dallas, TX
  • Short Term IT Staffing for Network Support Groups Des Moines IT Staff Augmentation for IT Support Organizations Des Moines
  • Specialists for IT Support Companies near me in Raleigh - Seamless Temporary IT Support Augmentation Raleigh North Carolina Raleigh Consulting Support for Computer Support Companies in Raleigh - Short-Term Support Team Augmentation
  • Technical Support Companies Green Bay-Appleton Appleton-Sheboygan Small Business Computer Consulting Group
  • Telecommuters Assistance near me in Kansas City - Collaboration Solutions Consulting Services Wyandotte County Kansas At Home Workforce Kansas City Consulting Services - Collaboration Systems Consulting Kansas City, KS, US
  • Top Rated Technicians Exchange Microsoft Exchange Specialist Boise Idaho
  • Toronto Remote Workforce Consulting Experts - Toronto - Cloud Integration Systems Consulting Services Mississauga At Home Workforce Toronto Consulting and Support Services - Cloud Integration Systems Consultants

  • Top Rated Wi-Fi IP phone integration IT Consulting
    wireless VoIP phone and Aironet APs Support and Setup

    Cisco's wireless IP phones are industrial-grade Wi-Fi devices intended for workers who are on the move within campus, warehouse, health-care or other venues where IT management requires portable phones that provide more control, data security and durability than is achievable with the BYOD mode of mobile communications. Creating solutions with Cisco's wireless IP phones typically demands that you configure and optimize numerous key pieces of your wireless infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's certified experts can provide remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing services that range from debugging the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

  • VMM Console Support Services Professional VMM Database
  • wireless VoIP phone integration IT Consulting Top wireless IP phones and Aironet APs Outsourcing

  • © 2002-2021 Progent Corporation. All rights reserved.