Progent's Consulting Services for IT Service Providers
ProgentProgent's consulting services for IT service providers allow you to offer your clients Progent's consulting expertise and Help Desk support under your own brand as a transparent extension of your IT services team. This can put you on the fast track towards increasing your sales opportunities, expanding your service offerings, satisfying your customers, and improving your bottom line.

Progent's nationwide team of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as seamless supplements to the support staffs of some of the world's largest IT service firms. Progent's broad range and depth of expertise allows you to enlarge the scope of your IT service business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT support firm with two decades of experience providing remote and onsite consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting expertise to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
With Progent's transparent consulting services for IT service providers, Progent works with your clients on your behalf. Progent bills you directly for any services you request and works under your direction to deliver consulting and support services under your brand to your customers. Progent also offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Companies
Ticketing systems are the enabling technology behind an effective Help Desk call center. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service providers an affordable way to retain their own branding while offering their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Companies
Progent's Help Desk and ticketing services for IT service companies leverage Progent's investment in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing system for ticket exchange. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support, the range of technologies and IT issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing services include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Optional onsite service in major metro areas available throughout the US.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter requests through your branded web service portal, an 800 number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online up until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's outsourced Help Desk and ticketing services, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Support for IT Service Providers
Progent's consulting services for IT support firms allow you to act as a single point of contact for virtually all technical expertise your clients may need. You can grow your in-house service team at your own pace without having to turn down opportunities due to lack of expertise or bandwidth.

Key features of Progent's transparent consulting services for IT support firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your support group, under your direction, and bills you, not your client.
  • Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all services are thoroughly documented, making it easy for you to shift account responsibilities to in-house personnel once you have enough staff consultants and appropriate skill sets.
Key benefits of Progent's consulting support for IT service providers include:
  • Safely Expand Your Service Business: You can easily and affordably pursue business opportunities beyond your core areas of expertise and expand to new geographies without losing focus or assuming the risks associated with increasing your head count too rapidly.
  • Elevate Your Brand: You can position your company as a full-spectrum IT service provider by delivering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a reliable resource to expand the technologies handled by your IT service business.
  • Fast Escalation: With hundreds of IT consulting experts available, Progent can transition quickly from Tier 1 to Tier 3 support so that even the toughest issues get resolved promptly.
  • De-escalation: Detailed and easily accessible documentation allows recurring issues that initially require Level 2 or Level 3 support to move to a lower, less expensive Tier.
  • Retain Your Clients: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing them to look for help outside the fold.
  • Remote Support Experts: Progent is a pioneer provider of remote network support for advanced IT services, saving clients money while delivering fast and effective solutions.
  • Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, Linux vendors, VMware, Citrix, Juniper, IBM, and Palo Alto Networks, plus security industry certifications including CISSP-ISSAP, CISA, GIAC, and CISM. Learn more about Progent's IT industry certifications.
To read or download a printable PDF datasheet about selling Progent's IT services under your own brand, download Selling Progent's Consulting Services for IT Service Firms.

Progent's Areas of Expertise
Progent's seasoned roster of certified consultants can provide a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Services for IT Support Firms
For more information about how your service company can benefit from Progent's consulting services for IT support firms, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24/7/365 Albuquerque Hermes Crypto-Ransomware System-Rebuild Albuquerque, NM Albuquerque, Bernalillo County Albuquerque Crypto-Ransomware Remediation Experts
  • At Home Workers Petaluma Consulting Experts - Conferencing Solutions Consultants Sonoma County Remote Workforce Petaluma Consulting Experts - Voice/Video Conferencing Solutions Consulting Sonoma CA

  • CRISC Risk and Information Systems Control Professional
    CRISC Certified Consultants

    Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management solution based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.

  • Chandler Telecommuters Collaboration Systems Consulting Experts Chandler, Maricopa County 24-7 At Home Workers Consulting Experts near Chandler - Collaboration Technology Consultants Chandler Tempe Mesa Gilbert
  • Chesapeake-Virginia Beach Service Provider Chesapeake, Virginia IT Outsourcing Firms

  • Chief Information Officer Network Engineer
    Chief Information Officer Specialist

    Progent offers the temporary assistance of a veteran CIO to offer strategic direction to help you pick and maintain IT technology to meet your current situation and that can be a solid foundation for your future growth. Progent's temporary CIO services offer financial leverage to companies who want to optimize the benefits from their IT expenditures but who are unable or unwilling to take on another high-level position to their head count. Because Progent is vendor-agnostic, with a large team of engineers certified to support all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in an ideal situation to offer unbiased advice along with advanced technical support for developing IT systems that fit the particular needs of your business.

  • Cisco and Microsoft Certified Help and Support Microsoft Windows Server 2008 Cluster Microsoft Windows Failover Cluster Professionals
  • Edmonton Ransomware Spora Vulnerability Testing Alberta Edmonton Crypto-Ransomware Susceptibility
  • Edmonton Ryuk Ransomware Infection Business-Recovery Example Edmonton, Alberta Edmonton Ryuk Crypto-Ransomware Infection File-Recovery Example Alberta
  • Fairfield CA Vacaville Nephilim Crypto-Ransomware Operational Recovery Vacaville Ransomware Assault Removal Suisun City CA
  • Fremont Crypto-Ransomware Locky Readiness Assessment Fremont Ransomware Consultation Fremont
  • IT Services for Service Firms Online Technical Support
  • Immediate Perth Snatch Crypto-Ransomware Settlement Consulting Perth, Western Australia Perth Ryuk Ransomware Negotiation Consulting Perth
  • Lakeland, FL Lakeland Offsite Workforce Collaboration Technology Consulting Services Top Ranked Lakeland Work at Home Employees Collaboration Solutions Consulting and Support Services Lakeland-Plant City, Florida
  • Lubbock Preston Smith Airport LBB Remote Workforce Consulting Experts nearby Lubbock - Network Security Solutions Consulting and Support Services Work from Home Employees Consulting Services in Lubbock - Cybersecurity Solutions Guidance Lubbock Preston Smith Airport LBB

  • IT Outsourcing Advantages Whitepapers
    Whitepapers Advantages of IT Outsourcing

    Progent’s IT outsourcing packages provide economical network support for mid-size businesses. Whether it involves planning system infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or building an on-line eCommerce application, outsourcing your network technical services can reduce costs and minimize risks, permitting IT service budgets to increase in a more moderate and manageable fashion than is feasible by amassing a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system architecture for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.

  • Microsoft Certified Partner Integration Windows Server 2008 Security Windows Server 2008 R2 Online Consulting
  • Microsoft Exchange 2016 Upgrade Planning Integration Support Emergency Microsoft Exchange 2016 Migration Planning Technology Consulting Services
  • Microsoft MCP Engineer Telecommuting Job Palo Alto, CA Microsoft MCSA Consultant Careers
  • Microsoft and Cisco Authorized Expert Birmingham-Walsall Information Technology Consulting Group Urgent Birmingham-Leicester Network Support Company
  • Mobile Consulting Support for Computer Support Firms Mobile County Alabama Mobile, AL Consulting Expertise for IT Support Organizations - Mobile - Transparent Temporary Staff Augmentation
  • Montgomery Mobile, America BlackBerry Software Computer Support For Small Offices Small Business IT Support Firm BlackBerry Email Montgomery
  • Open Now At Home Workers Consultants nearby Santa Rosa - Collaboration Systems Consulting Experts Cotati, Windsor CA, USA Telecommuters Guidance - Santa Rosa - Collaboration Systems Consulting
  • ProSight Remote Managed IT Services Consulting Consult Small Business Managed IT services
  • Recife System Repair Recife Network Consulting
  • Remote Workers Greensboro Consulting Experts - Backup/Restore Systems Consultants Greensboro Work from Home Employees Expertise nearby Greensboro - Backup/Restore Technology Consultants Greensboro North Carolina
  • Remote Workforce Spartanburg Expertise - Call Desk Outsourcing Consulting Services At Home Workforce Spartanburg Consulting and Support Services - Help Desk Outsourcing Consulting Experts
  • SQL Network Engineer Philadelphia, Pennsylvania Philadelphia, Pennsylvania, United States Network Designers SQL
  • San Diego County California At Home Workers San Diego Expertise - Endpoint Security Solutions Expertise San Diego Offsite Workforce Security Solutions Assistance Southern California San Diego, United States
  • San Jose Consulting Support for Network Support Firms Silicon Valley, CA Cupertino, CA Consulting Expertise for IT Service Companies - San Jose - Seamless Short-Term Support Team Assistance
  • Savannah, Chatham County Urgent Savannah At Home Workers Support Assistance Remote Workforce Savannah Consulting and Support Services - Connectivity Solutions Consulting and Support Services Savannah
  • Security Forensics Services Oxford Security Firewall Support Oxford, Oxfordshire
  • Security Testing Fort Myers-Cape Coral, Florida Fort Myers-Lehigh Acres, US Remote Firewall Firewall Setup
  • Services MongoLock ransomware recovery Consulting Dharma ransomware recovery
  • SharePoint Server 2019 Computer Consultant Fargo ND, USA SharePoint 2010 Online Consulting Fargo-Williston, United States
  • Short Term IT Staffing for Network Support Groups Providence County Rhode Island Providence Temporary IT Staffing Services Providence
  • 24/7 Consulting Support for Network Service Providers Consulting
  • Small Office Network Consultant Microsoft Office Computer Installation Microsoft Windows

  • 24 Hour QTS Sacramento Colocation Center Engineers
    Professionals QTS Data Center Sacramento

    The QTS Data Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if your business is considering migrating your main or disaster recovery system to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services that include data center migration, system installation and upgrades, infrastructure improvements, project management, virtualization expertise, remote monitoring, streamlined network management, application development, business continuity planning and testing, security assessment, and the support of Progent's Test Lab.

  • Sodinokibi Ransomware Hot Line Wilmington-New Castle WannaCry Ransomware Hot Line

  • Technical Support Windows Server 2016
    Consulting Windows Server 2016 High Availability

    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

  • Specialists for Pleasanton IT Support Providers Consulting Services for IT Support Organizations nearby Pleasanton - Transparent Short-Term Support Staff Expansion Pleasanton, CA, America
  • Remote Technical Support Consulting Support for IT Service Providers
  • St. Louis Crypto Removal Help Lambert International Airport STL Immediate St. Louis Ransomware Cleanup Lambert International Airport STL
  • Network Consultants Expertise for IT Service Providers
  • Symantec VelociRaptor Testing Symantec Raptor Protect
  • Telecommuters Recife Expertise - Integration Consulting Recife, Jaboatão dos Guararapes Recife At Home Workers Setup Consulting and Support Services
  • Teleworkers Palo Alto Guidance - Cybersecurity Solutions Expertise At Home Workers Expertise near Palo Alto - Network Security Systems Guidance Redwood City, CA
  • Top IT Outsourcing Firm Microsoft Exchange 2010 Lincoln, NE After Hours Exchange Server 2013 IT Outsourcing Lincoln, NE

  • On-site Support scom 2016 application performance monitoring
    scom 2016 management servers Online Support Services

    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for key workloads by offering centralized, mixed-platform monitoring of physical and virtual resources installed across local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite support to help businesses of any size to design, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to move to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

  • Top Small Business Network Management Outsourcing Consultancy Managed IT Services Consulting Information Technology Consulting
  • Top Vancouver IT Staffing Temps Services British Columbia Short-Term IT Support Staffing Support Services Consulting Vancouver
  • VPN Security Consultant Firewall Security Security Firms
  • Vacaville California Egregor Ransomware Hot Line Ransomware Removal and Restore
  • Vacaville Staffing for Network Service Groups Vacaville IT Staff Temps Help Vacaville California
  • Windows Server 2012 R2 Setup Consultancy Services Salem Design Microsoft Windows Server 2016
  • Work from Home Employees Cabo Frio Consulting - Infrastructure Consulting Cabo Frio Work from Home Employees Assistance nearby Cabo Frio - Infrastructure Guidance
  • Consulting Support for IT Service Providers Specialist
  • ransomware recovery Consultant recovery from ransomware Consulting
  • Consulting Support for Network Service Providers Network Consultants

  • © 2002-2021 Progent Corporation. All rights reserved.