Support Options for IT Service Firms
Custom-Branded Call Center, Ticketing, and Consulting Expertise
Additional Topics of Interest
Jobs Available Cisco Engineers
Microsoft Certified Home Based Virtual Office
Progent is seeking a variety of on-staff employees such as solutions-driven Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE credentials; and consultants for advanced system design with experience in mobile access, wireless networking, high-availability environments, business continuity solutions, data preservation, and server virtualization. We are also hiring workstation support experts, off-site troubleshooting professionals, and CISSP or CISM accredited security consultants. We are also hiring veteran managers and administrators who can operate effectively in our dynamic, virtual office environment. Progent works with freelance consultants who have in-depth knowledge and field experience in high-demand IT areas outside Progent's main technical focus. Our Experts Group employs independent consultants who can provide advice and programming support for line-of-business solutions that include MRP, Enterprise Resource Planning, or CRM; possess deep expertise with popular operating systems such as Linux derivatives, Apple OS, or Solaris, or can provide world-class help in technologies like telecom, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors certified by us coordinate with Progent's staff engineers to provide comprehensive IT services for small company networks.
Microsoft 365 Excel Power BI Coding
Office Excel 2013 Professional
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad range of remote support services to help your organization to design, develop, pilot test, deploy, manage, and debug business applications based on any release of Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and resolve compatibility problems between various releases of Office Excel. Progent can provide as-needed support to organizations who need a quick fix to a specific issue related to Office Excel and Progent can also provide full project management services for upgrading or creating mission-critical application software based on Office Excel. Progent's affordable online training for Excel can be customized to address the special requirements of individuals or groups.
ProSight DPS ECHO Backup and Recovery Services Consulting Services
ProSight DPS ECHO Backup and Recovery Services Specialists
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information.
Microsoft Project Server Workflow Class
Consulting Services Microsoft Project Server 2013
Progent's Microsoft consultants can provide advanced support in deploying, managing and troubleshooting any edition of Project Server and can provide a broad variety of cost-effective online support services following proven best practices to help businesses of all sizes to receive all the benefits of this powerful platform. Support services offered by Progent include system planning, software configuration and upgrades, setting up secure collaboration among onsite and remote or mobile users, network optimization, and customized webinar training.
Microsoft Server Consolidation Consultants
Microsoft Server Consolidation Remote Support Services
Microsoft Virtual Server 2005, hosted on the Windows Server 2003 platform and powered by technology originally developed by Connectix, provides the performance necessary to accomplish server consolidation, software migration, and server quarantine projects through virtualization technology in an enterprise-ready computing environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at companies wishing to improve operational efficiency in application programming and testing, upgrading from outdated line-of-business software, and hardware consolidation. Progent's skilled Virtual Server consultants can help your company to evaluate and deploy Microsoft Virtual Server.
Specialist 64-bit Computing
64-bit Server Remote Consulting
Progent's Microsoft-premier consultants can assist your organization to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit computing, design an efficient migration strategy that reduces business interruptions, and offer inexpensive, expert online help to assist your company to install 64-bit operating systems and applications on your current hardware.
.NET F# Outsourced Programming
DotNET Framework Contract Development
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can build or update .NET apps rapidly and at low cost.
Juniper Junos Management Network Consulting
Juniper Junos Configuration Cybersecurity Group
Progent's Juniper-certified network engineer can help your company to design and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premier network control software to help you to streamline the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that incorporate a combination of Juniper's software platforms.
Colbolt Linux Consulting
Redhat Linux Remote Support
If your company is producing UNIX or Linux software on a network that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic expertise without the constant hassle of maintaining your company information system. By using automated server monitoring and by delivering remote and in-person support when your company needs it, Progent represents an affordable solution for supporting an IT system that features high availability, security, and efficiency. Progent's Linux developer assistance services feature comprehensive it outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, proactive network monitoring services, and Helpdesk services.
Immersive Telepresence Remote Support
Professional Cisco Video Conferencing
Progent offers the support of an accredited consultant with expertise deploying technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to plan, install, expand, or maintain a telepresence solution that preserves your current investment and optimizes the business value of your IT network. Progent can also provide the expertise of network infrastructure consultants able to assist companies of any size to create and troubleshoot a network that delivers the speed, reliability, protection, and scalability you need to support your video conferencing/telepresence solution.
ISSAP Certified Cybersecurity Architecture Consulting
Immediate Security Architecture Consultancy
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of thorough examination and extensive work with information security architecture. ISSAP security experts possess in-depth understanding of access management mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security consultants can help your business with all phases of secure network architecture.
District of Columbia Small Business Computer Consulting Company
Florida Network Consulting Company
Progent's Technical Response Center provides nationwide extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours telephone help and remote secure network access to isolate and resolve network problems quickly and affordably. The breadth of technical experience available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult network issues to qualified experts as needed. For urgent issues, the Technical Response Center tries to respond to your request for service within one hour.
SCCM Boundary Groups Technical Support Services
SCCM Primary Site Professionals
Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, allows secure self service, and offers a common point of control for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of designing, installing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Top Rated SCCM 2012 Intune Integration IT Consulting
System Center 2012 Configuration Manager Specialist
Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and IIS.
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ProSight IP address management Consulting Services
ProSight network asset documentation management Specialists
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it.
Professional Hybrid cloud solutions
Enterprise hybrid cloud integration Engineer
Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with one or more public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Cisco and Microsoft Certified Experts CIO Network Consulting
CISSP Certified Expert Part-Time CIO Computer Consultant
Progent can provide the part-time services of a veteran Chief Information Officer who can offer strategic direction to help you select and support IT technology to meet your current situation and that can serve as a firm foundation for your future growth. Progent's temporary Chief Information Officer services provide economic advantages to companies who want to optimize the benefits from their network expenditures but who are unable or unwilling to add another high-level manager to their full-time staff. Because Progent is vendor-neutral, with a large team of consultants certified to support all major operating systems and connectivity technologies plus a broad selection and application software, Progent is in a unique situation to provide unbiased advice as well as expert technical support for building and maintaining IT systems that match the particular needs of your business.
Online Crystal Reports Training Engineer
Live Online Office Publisher Training Professional
Progent's webinar training classes offer small businesses the affordability, ease, and flexibility of online seminars plus the proven pedagogic techniques of seasoned instructors who employ the latest collaboration software to emulate live, interactive learning environments. Progent offers webinar training for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, Publisher, and Project: Dynamics accounting and management reporting products such as MS Dynamics GP; plus additional popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Amazon EC2 security Coding
Amazon AWS hybrid cloud integration Developer Firms
Progent can provide affordable remote consulting to assist businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
Remote Technical Support Exchange 2000 Server
Microsoft Exchange 2000 Upgrade On-site Technical Support
Progent is one of the most expert network support companies for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses get the full advantages of Exchange Server 2000 for common scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.
Dynamics GP Accounting Integration
Dynamics GP/Great Plains Support
Progent can help you prepare and execute an efficient move to Dynamics GP so that you retain your data, improve your security, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Microsoft Experts SCCM 2016 Peer Cache Computer Consultant
SCCM 2016 Configuration
Configuration Manager 2016 automates software deployment and updating, streamlines security and compliance settings control, keeps track of network resources, protects against company data leakage, performs network health monitoring, allows safe self service, and offers a single control mechanism for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can help businesses of any size with any aspect of designing, installing, using and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
24x7 Voice Over IP Phones Setup and Support
VoIP Consulting
Progent's Cisco CCIE-certified networking experts can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Setup and Support Exchange 2019 Cloud Voicemail
Exchange 2019 DLP Support and Help
Progent can help you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Engineer SentinelOne Endpoint Protection
SentinelOne Endpoint Detection and Response Consultancy
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response (EDR).
Managed IT Services Consult
Managed IT Services Consulting Technology Consulting Services
Progent's ProSight family of managed services are designed to offer organizations who maintain minimal internal IT support teams with low-cost access to world-class management platforms and consulting expertise. Benefits of the ProSight line of managed services include flat-rate IT management costs, automation of routine administrative tasks, ongoing absorption of the latest technology, graceful transition from older technology to modern solutions, improved fit between information technology with strategic objectives, guidance from veteran IT consultants, and freeing up management to concentrate on business rather than fast-evolving information technology.
ProSight VM Hosting Professionals
Top Professionals ProSight Virtual Hosting
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that gives the maximum level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting options are built on mature virtualization architectures that allow small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital investments, system support, and network management while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.
CISM Network Security Audit
Engineer Certified Cybersecurity Management
Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and worldwide standards of performance that information security managers are expected to master. CISM gives executive management the assurance that those who have qualified for their CISM credential possess the experience and capability to provide efficient security administration and consulting consulting.
CCIE Expert Certified Engineer Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration
Catalyst 802.11ax AP Migration Information Technology Consulting
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Altaro VM Backup Deduplication Help and Support
Altaro VM Backup Planning Integration Support
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises consulting services to assist you to design, install, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Engineer SharePoint application development
Software Development Firms
For assistance creating, enhancing, or troubleshooting applications for Microsoft Windows, any version of Linux, or for the Web, Progent's expert team of program developers, relational database architects, and software project managers can help ensure you get the project done on schedule and within budget. Progent's seasoned application programmers can provide cost-effective and expert remote help for jobs as small as writing VBA macros for Excel or as challenging as developing line-of-business database applications based on Microsoft SQL Server ,Oracle, or MySQL.
Immediate Microsoft Consulting Best Practices Support services
Network Support Consultants Microsoft Solutions Framework Project Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, in the trenches of IT support, performing a wide range of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.
Specialists Microsoft ISA Server 2006
Urgent ISA 2006 Firewall Professionals
Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while enabling enhanced productivity by making these applications available to legitimate remote users. Internet Security and Acceleration Server can protect corporate applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 experts can show you how to design, deploy, set up, and maintain ISA Server on your system so that your business achieves a highly functional and affordable combination of security, convenience, and performance.
Firewall patch management Consult
iPad patch management Professional
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints scanners, network appliances such as switches and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Small Business WAPs Online Help
Network Consulting Small Business 300 AP
Progent's Cisco-certified wireless technology consultants can assist organizations to configure, manage, and debug Cisco Small Business Wireless Access Points.
24/7/365 High-Availability Data Centers Consulting Services
Remote Technical Support Fault-tolerant Data Center
Progent's Data Center engineers can help you identify fault-tolerant data centers that meet the specific requirements of your business. High availability Internet Data Centers are particularly attractive to small organizations because of their affordability and simplified logistics compared to taking a do-it-yourself approach. Trying to design an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for most small businesses. Progent is ready to help you reap all the benefits of high availability data centers and fault tolerant colo sites by providing a full array of engineering and support services.
Consultant SentinelOne Ransomware Recovery
Online Help SentinelOne Virus Recovery Experts
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and advanced services to provide cutting-edge endpoint detection and response.
At Home Workers Troubleshooting
IT Consultant Helpdesk for Telecommuters
Progent has 20 years of experience helping small and medium-size businesses to plan, implement, optimize, manage, and troubleshoot computer networks that support a remote workforce.
Microsoft Exchange Server 2013 Outsourcing Technology
Content Management Server Server Troubleshoot Expert
Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support team can show you how to design, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.
Open Now 4000 Router Computer Consultants
4000 Router Support and Integration
Cisco offers a full product line of routers including routers designed to deliver the security, performance, and reliability demanded by customers ranging from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
24-Hour 3504 wireless controller IT Consultants
2500 Wireless Controller Engineer
Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing wireless availability with rapid failover, and strengthening security by detecting threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
ProSight Virtual Hosting Consultant
Private Cloud Solutions Specialist
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in a solution that gives the highest degree of availability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization techniques that allow small businesses with mixed- platform environments to economize significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.
24-Hour Microsoft Certified Expert Online Technical Support SPS 2019
Windows SharePoint Services IT Consultant
Progent's Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently coordinating people, groups and data. Microsoft SharePoint offers a central location for your workers or customers to access, organize, distribute and manipulate relevant information, documents, and applications and to interact with one another. Microsoft SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the information they've developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.
SCCM 2016 Patch Management Remote Support
SCCM 2016 Cloud Integration Integration
System Center Configuration Manager 2016 automates software provisioning at scale, centralizes compliance settings management, inventories network resources, guards against corporate data leakage, provides health monitoring, enables safe self service, and delivers a common point of control for administering mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can help you with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
