Network Help for Mid-size Companies

By the Minute Billing for IT Outsourcing

Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Customers are not required to pay for sign-up fees or minimum commitments that may result in buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not bill for driving time except for urgent help in which onsite labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for the services of proven consulting professionals. Progent’s Microsoft and Cisco Premier consultants are quick, effective, and experienced. By billing at a reasonable by-the-minute rate and solving problems quickly, Progent gives small and mid-size companies the best return-on-investment available in the country for IT consulting.
Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model requires no complex contracts, minimum commitments, or hidden charges for support services provided during regular working hours. Many support organizations have minimum commitments or other extra charges that drive up service costs. For remote help, you pay only for the actual minutes Progent uses dealing with your problem. If it only requires a few minutes to solve your difficulty, then you are only charged for those few minutes. For regularly scheduled on-site support work booked at least 24 hours in advance, you owe only for the time when Progent's expert is actually on site fixing your technical issues. No on-location charges, driving fees, or expenses. Just Progent's low per-minute rate. For emergency immediate on-site service jobs, you may be required to pay for our consultant's driving time, but not at a higher expedited service rate. Since Progent offers a large team of expert engineers located throughout the area and in key cities throughout the United States, a capable consultant is usually close by to help.
Low Overhead Through Leveraged Technology
Progent delivers support in the most efficient way possible so as to come up with timely, low-cost solutions. By exploiting the latest technology, Progent streamlines support delivery and reduces administrative expenses. Progent's online support and automated monitoring drive support costs down dramatically by handling anomalies fast and preventing serious breakdowns. Progent's sophisticated virtual office environment allows Progent's support staff to focus on resolving IT issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.
Remote Support
Progent is a pioneer in providing secure remote help to business information systems anywhere. When practiced properly, remote support provides significant productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be required for an in-person support call. Progent's online support professionals are able to solve problems quickly, and Progent's per minuite pricing scheme for remote support shields clients from being billed for support that is never delivered.
Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.

To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit minor problems to fester.

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Dynamics GP 2015 R2 Migration Consultancy

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, works with the most popular handheld devices, allows single login with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to resolve the many IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this powerful platform.

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Windows Server 2008 Engineer
Windows Server 2008 Remote Troubleshooting

Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and rollout strategies, integrate Windows Server 2008 with your IT environment and applications, train your support personnel how to use new administration tools, and deliver ongoing consulting and technical support via affordable alternatives such as Helpdesk support and online technical assistance.

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Consulting Hourly Price Networking Group
Microsoft and Cisco Certified Computer Setup for Consulting Hourly Cost

Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow minor problems to fester.

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Progent's Management Support Team

Progent's management team consists of seasoned professionals with years of background providing network consulting, troubleshooting, and strategic IT planning to organizations ranging from startups to Fortune 500 companies. Great support calls for great people, and Progent stands out by having assembled a management team able to provide customers with the top service value in the industry.

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Consulting for Security Vulnerability Evaluation
Computer Security Assessment Specialists

Progent has created special network security packages intended to deliver larger institutions a professional and thorough network security evaluation from a team of premier security engineers. All Progent's security evaluation bundles feature a suite of services like network scans from inside and from beyond the corporate security perimeter, professional interpretation of results by accredited security consultants, production of a report explaining the findings, plus an interactive concise executive outbrief and a detailed live outbrief for internal network administrators.