Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Customers are not forced to pay for retainers or minimum commitments that may result in paying for support that is never provided. Progent offers an extended hours remote support program and does not bill for travel with the exception of emergency help in which on-site labor is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive per minute rates for the services of seasoned consulting professionals. Progent’s Microsoft and Cisco Certified engineers are fast, effective, and experienced. By charging a reasonable by-the-minute rate and solving problems quickly, Progent gives small and mid-size businesses the top ROI you can find in the country for information system consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model requires no complex service agreements, minimum commitments, or hidden charges for services delivered during regular business hours. Many support firms have minimum charges or similar extra fees that drive up service bills. For remote help, you are billed only for the actual time Progent spends dealing with your technical issues. If it only requires ten minutes to resolve your difficulty, then you are only charged for those minutes. For regularly scheduled on-site service work booked more than one day in advance, you pay only for the period when Progent's expert is there on location fixing your technical issues. No on-site surcharges, driving time, or expenses. Simply Progent's low per-minute rate. For emergency same-day in-person service calls, you could have to pay for our engineer's driving time, but not at an increased emergency rate. Because Progent offers an extensive team of seasoned engineers situated throughout the service territory and in key cities across the U.S, a capable consultant is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible in order to come up with fast, affordable solutions. By leveraging advanced technology, Progent streamlines support logistics and reduces operational expenses. Progent's online support and automated monitoring drive support bills down significantly by resolving problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's consultants to concentrate on resolving network issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing secure online support to business information systems worldwide. When performed correctly, online support offers significant productivity improvements and cost savings by solving issues in a fraction of the time that would be needed for an on-premises service call. Progent's remote service professionals can solve problems rapidly, and Progent's per minuite pricing model for online support protects customers from having to pay for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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