Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting services. Customers are not forced to spend money on retainers or monthly commitments that may cause paying for support that is never provided. Progent offers an after-hours online support program and does not charge for travel with the exception of emergency support in which on-site time is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for access to proven consulting experts. Progentís Microsoft and Cisco Premier engineers are quick, efficient, and experienced. By charging a competitive by-the-minute rate and solving issues quickly, Progent offers small and medium-size companies the best ROI you can find in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complex service agreements, retainers, or hidden charges for support services provided during normal working hours. Many service organizations have minimum charges or other extra charges that drive up service costs. For remote help, you pay only for the logged minutes Progent spends working on your problem. If it only requires a few minutes to solve your problem, then you only pay for those minutes. For regularly scheduled on-site service calls reserved more than 24 hours ahead, you owe just for the period when our consultant is actually on location solving your technical issues. No on-location charges, travel time, or expenses. Just our competitive by-the-minute rate. For emergency immediate in-person service jobs, you may be required to pay for the Progent consultant's driving time, but not at a higher emergency rate. Because Progent maintains a large pool of expert consultants situated throughout the service territory and in major cities across the U.S, an available expert is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers support in the most efficient way feasible so as to come up with fast, low-cost solutions. By leveraging advanced technology, Progent trims the costs from service logistics and minimizes administrative overhead. Progent's online help and proactive monitoring push service bills down dramatically by resolving problems fast and preventing catastrophic failures. Progent's sophisticated virtual office network enables Progent's support staff to concentrate on resolving information technology problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering secure online help to business information systems worldwide. When practiced correctly, online service offers significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-premises support visit. Progent's online support experts know how to solve problems rapidly, and Progent's by-the-minute pricing scheme for remote help shields clients from having to pay for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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