Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Customers are not forced to spend money on retainers or monthly commitments that may cause paying for support that is never provided. Progent offers an after-hours remote technical support program and does not bill for travel with the exception of emergency support where onsite time is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges affordable by-the-minute rates for access to proven support professionals. Progent's Microsoft and Cisco Certified engineers are fast, efficient, and experienced. By charging a competitive by-the-minute rate and solving problems quickly, Progent offers small and medium-size companies the best return-on-investment available in the country for network consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model demands no complex service agreements, retainers, or hidden charges for services delivered during normal business hours. Many service firms have minimum commitments or similar extra fees that inflate support bills. For remote help, you pay just for the logged time Progent spends working on your problem. If it only takes ten minutes to solve your problem, then you are only charged for those few minutes. For scheduled on-location support calls booked more than one day ahead, you owe only for the period when our expert is actually on site fixing your problems. No on-location charges, travel time, or expenses. Simply Progent's low per-minute rate. For emergency same-day on-premises service jobs, you may have to pay for our engineer's travel time, but not at an increased expedited service rate. Because Progent maintains a large team of expert consultants located across the service territory and in major regions across the United States, an available consultant is normally nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible so as to produce fast, affordable solutions. By taking advantage of the latest technology, Progent trims the costs from service delivery and reduces administrative expenses. Progent's online help and automated monitoring drive support bills down significantly by resolving anomalies fast and preventing catastrophic failures. Progent's sophisticated virtual office environment allows Progent's support staff to concentrate on fixing IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing protected online support to business information systems anywhere. When practiced correctly, online service provides significant productivity enhancements and cost reductions by dealing with problems in a fraction of the time that would be needed for an on-site support visit. Progent's remote service experts are able to solve problems rapidly, and Progent's low-granularity pricing scheme for remote support protects clients from having to pay for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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