Computer Support for Mid-size Companies
By the Minute Billing for Network Support
Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Customers are not forced to spend money on retainers or monthly commitments that may cause paying for support that is never provided. Progent offers an after-hours remote technical support program and does not bill for travel with the exception of emergency support where onsite time is less than four hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges affordable by-the-minute rates for access to proven support professionals. Progent's Microsoft and Cisco Certified engineers are fast, efficient, and experienced. By charging a competitive by-the-minute rate and solving problems quickly, Progent offers small and medium-size companies the best return-on-investment available in the country for network consulting. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model demands no complex service agreements, retainers, or hidden charges for services delivered during normal business hours. Many service firms have minimum commitments or similar extra fees that inflate support bills. For remote help, you pay just for the logged time Progent spends working on your problem. If it only takes ten minutes to solve your problem, then you are only charged for those few minutes. For scheduled on-location support calls booked more than one day ahead, you owe only for the period when our expert is actually on site fixing your problems. No on-location charges, travel time, or expenses. Simply Progent's low per-minute rate. For emergency same-day on-premises service jobs, you may have to pay for our engineer's travel time, but not at an increased expedited service rate. Because Progent maintains a large team of expert consultants located across the service territory and in major regions across the United States, an available consultant is normally nearby to assist you. - Low Overhead Through Leveraged Technology
Progent provides support as efficiently as possible so as to produce fast, affordable solutions. By taking advantage of the latest technology, Progent trims the costs from service delivery and reduces administrative expenses. Progent's online help and automated monitoring drive support bills down significantly by resolving anomalies fast and preventing catastrophic failures. Progent's sophisticated virtual office environment allows Progent's support staff to concentrate on fixing IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a leader in providing protected online support to business information systems anywhere. When practiced correctly, online service provides significant productivity enhancements and cost reductions by dealing with problems in a fraction of the time that would be needed for an on-site support visit. Progent's remote service experts are able to solve problems rapidly, and Progent's low-granularity pricing scheme for remote support protects clients from having to pay for help that is never delivered. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Aironet 802.11ax Wireless Computer Consultants
Network Consulting Aironet 3600 Access Point
Progent's Cisco certified Wi-Fi consultants offer economical online and onsite help for both end-of-life and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist you to plan and maintain Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet access points.
Exchange 2000 Upgrade Upgrade Consulting
Onsite Technical Support Microsoft Exchange 2000 Upgrade
Progent is one of the most qualified information technology consulting firms for integrating e-mail systems based on Exchange 2000 Server. Progent is skilled in helping small businesses derive all the advantages of Exchange 2000 for typical scenarios including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Award Winning Catalyst 9105i Access Point Integration
Cisco EWC for Catalyst 9100 AP Technical Consultant
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point experts can provide economical remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Remote Android Remote Desktop Connection Network Consulting
Android VPN Remote Support
Progent's veteran team of IT consultants and application specialists have extensive experience providing remote and onsite assistance for businesses of all sizes who need to integrate Android phones and tablets into their IT networks so that mobile clients can work together from virtually anywhere. Progent offers the range of know-how to resolve network issues that span multiple vendors and that represent a mix of legacy and current technology. Progent offers affordable remote technical support to help you with any facet of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to resolve particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and use Android phones and tablets efficiently.
Microsoft ISA Server 2006 On-site Technical Support
Internet Security and Acceleration Server 2006 On-site Technical Support
Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling enhanced efficiency by making these applications accessible to legitimate remote or mobile users. ISA Server 2006 can guard business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can show you how to design, deploy, set up, and maintain Internet Security and Acceleration Server on your system so that your company benefits from a highly functional and affordable combination of protection, productivity, and speed.
Amazon EC2 instances Development Firm
Top Ranked Amazon AWS integration Development Group
Progent offers cost-effective online support to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security.
24-7 Operations Manager Consulting
Information Technology Consulting System Center Operations Manager
Mid-sized companies can get all the benefits of System Center Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Premier Certified network consulting experts. With Progent's economically priced IT service programs, mid-size organizations can choose a simple co-sourcing service program built around Operations Manager with network monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online troubleshooting. For companies with line-of-business applications who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer mid-size business information systems world-class availability, security and productivity.
Microsoft Certified Partner Consulting Company
Urgent Microsoft Certified Partner Computer Network Support Company
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better solutions for your information network.
Remote Designer Dynamics NAV ERP
Dynamics NAV ERP Developer
Progent offers online and onsite configuration, upgrade, customization, reporting for Microsoft Dynamics 365 Business Central/NAV.
Microsoft Certified Partner SQL Server 2008 Upgrade Consultant
SQL Programming
Microsoft SQL Server 2005 offers powerful, familiar tools to IT professionals as well as to network users, lessening the complexity of designing, integrating, administering, and using company data and analytical programs in environments ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in planning and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
SharePoint 2013 Migration Specialists
24x7x365 Online Help SharePoint 2013 Workflow Manager
Progent has been providing SharePoint consulting services since the first SharePoint product was published more than a a dozen years, and Progent has the scope of technical know-how to assist businesses of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration environment; determine whether an in-house, online or hybrid deployment is best suited for your organization; and select the right version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can help in specific tasks related to your SharePoint 2013 migration.
Consulting Exchange 2010 Upgrade
Microsoft Exchange Server Migration Specialist
Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the value of Exchange Server 2010 for your business and can assist your IT staff to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 that will provide fast ROI by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying administration, and consolidating your vital communications platforms.
Microsoft Certified Partner SQL Server 2014 Performance Tuning Network Consultant
Biggest SQL Server 2014 Security Configuration
SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently with all workloads including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services that include system design, deployment, management, remediation, and application development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.
Dynamics GP System Upgrade Consulting Services Akron, Summit County, United States
Microsoft Dynamics GP System Upgrade Planning Technology Professional Akron, Summit County
Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, customization, training, and troubleshooting since the platform's original release. Progent can provide high-level support for updating legacy Dynamics GP/Great Plains deployments. Progent can help you to plan, test, and carry out an efficient upgrade from a an outdated release to the newest version of Microsoft Dynamics GP.
Network Architect Network Support Consulting
Biggest System Design Consulting
For large businesses, Progent can supplement internal network support groups by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can perform as a seamless nearby supplement of corporate IT management. Progent's enterprise support services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project management, and top-level service for multiple location network environments powered by Enterprise Windows. Progent can offer on-site engineers and technicians to assist with a site move or branch move, or a system designer to help with building or using an Internet Data Center or Hosting Facility.
Service Desk Sharing Support Services
Virtual Support Desk Support Outsourcing
Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Help Desk services are offered at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Technology Consulting Postini
Anti-Spam Support and Help
Email Guard from Postini provides continually upgraded spam and virus filtering, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Manager technology via Progent's E-Mail Guard anti-spam and virus defense aggregation offering. Progent's certified email protection professionals can show you how to develop an email safety strategy that incorporates anti-spam and antivirus services and policies.
Automatic Topology Mapping Consulting Services
ProSight Infrastructure Monitoring Online Help
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues.
Urgent Microsoft Access desktop Development Group
Integration Office Access database
Progent can provide cost-effective remote support for all editions of Office Access including desktop and browser-based versions and can provide expert help for application programming, database migration, performance tuning, report design, and troubleshooting. Progent also can provide tailored webinar training for Office Access development and database administration.
Citrix XenMotion Engineer
XenMotion Professionals
Progent's Citrix-certified consultants can assist your company to understand the business benefits of XenServer and other Citrix platforms, and can assist you to plan, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your current XenServer environment and help you to enhance resource utilization, responsiveness, protection, availability, and recoverability.
SQL Server Capacity Planning Contract Programmer
Microsoft SQL Server Information Technology Outsource
Progent's Microsoft-certified SQL Server application developers and database administrators offer online consulting to assist businesses of all sizes to create, manage, and maintain applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide support for any facet of application development in environments that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.
24 Hour Microsoft Certified Computer Support Company
Microsoft Certified Network Design and Consulting
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest client endorsement and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your business more complete technical solutions for your information system.
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