Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting support. Customers are not required to spend money on sign-up fees or monthly commitments that could cause buying consulting that is never delivered. Progent offers an after-hours online technical support program and does not charge for travel with the exception of emergency support where on-site time is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive per minute rates for access to proven support experts. Progent’s Microsoft and Cisco Certified engineers are quick, efficient, and experienced. By billing at a competitive by-the-minute rate and resolving issues fast, Progent gives small and medium-size businesses the best return-on-investment available in the country for information system support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complicated contracts, minimum commitments, or hidden charges for support services provided during regular business hours. Many service organizations have minimum commitments or similar added charges that drive up support costs. For online help, you are billed just for the logged minutes Progent spends dealing with your technical issues. If it only takes a few minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-site service calls reserved at least one day ahead, you pay only for the time when Progent's expert is actually on location solving your technical issues. No on-location surcharges, travel time, or expenses. Simply our low per-minute rate. For urgent same-day on-premises support calls, you may be required to pay for our consultant's travel time, but not at an increased emergency rate. Because Progent offers a large pool of expert consultants situated across the area and in key cities throughout the United States, an available consultant is usually nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as feasible so as to produce fast, low-cost solutions. By leveraging the latest technology, Progent trims the costs from service logistics and reduces administrative expenses. Progent's online help and automated monitoring drive support bills down dramatically by handling anomalies quickly and preventing catastrophic failures. Progent's efficient virtual office environment enables Progent's support staff to concentrate on resolving IT problems and spend less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering protected remote help to business networks worldwide. When performed properly, remote service provides significant productivity enhancements and cost savings by dealing with problems in a small percentage of the time that would be required for an on-site support visit. Progent's remote support professionals are able to solve problems rapidly, and Progent's low-granularity pricing model for online help shields clients from paying for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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