Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical services. Customers are not required to pay for retainers or monthly commitments that could cause buying support that is never delivered. Progent offers an after-hours online technical support program and does not bill for driving time with the exception of urgent help in which on-site labor is under four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive per minute rates for access to proven support experts. Progent’s Microsoft and Cisco Premier consultants are fast, efficient, and experienced. By billing at a reasonable per-minute rate and resolving issues fast, Progent offers small and medium-size companies the top return-on-investment you can find in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined per-minute engagement model requires no complex service agreements, retainers, or hidden charges for services provided during regular business hours. Many support firms have minimum commitments or similar extra fees that drive up support bills. For online help, you are billed only for the logged time Progent uses dealing with your problem. If it only requires ten minutes to solve your difficulty, then you are only charged for those minutes. For scheduled on-site service work reserved at least one day in advance, you owe just for the period when Progent's consultant is there on location fixing your technical issues. No on-location charges, driving time, or expenses. Just our competitive per-minute rate. For urgent same-day on-site support calls, you may be required to pay for our consultant's travel time, but not at a higher emergency rate. Because Progent maintains a large team of expert consultants located throughout the service territory and in major cities across the United States, a capable expert is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as feasible so as to come up with fast, affordable solutions. By exploiting advanced technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online support and automated monitoring drive service bills down dramatically by handling problems fast and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment enables Progent's consultants to focus on resolving information technology issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering secure online help to business information systems anywhere. When performed properly, remote service provides significant productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be required for an on-premises service call. Progent's remote service professionals know how to resolve problems rapidly, and Progent's by-the-minute billing model for online support protects customers from paying for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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