Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not required to pay for sign-up fees or minimum commitments that may result in paying for support that is never delivered. Progent offers an after-hours online technical support program and does not charge for travel except for emergency help where onsite labor is under four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for the services of proven consulting experts. Progentís Microsoft and Cisco Premier consultants are quick, efficient, and experienced. By charging a competitive per-minute rate and solving issues quickly, Progent gives small and medium-size businesses the top ROI available in the country for information system support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complex service agreements, retainers, or concealed surcharges for services provided during normal business hours. Many support organizations have minimum commitments or similar added fees that drive up service bills. For remote help, you pay just for the actual minutes Progent uses working on your technical issues. If it only takes a few minutes to resolve your difficulty, then you are only charged for those minutes. For scheduled on-location support calls booked at least one day ahead, you owe only for the period when our consultant is there on location solving your technical issues. No on-site surcharges, driving fees, or expenses. Simply our low by-the-minute rate. For urgent immediate on-site support jobs, you could have to pay for the Progent engineer's travel time, but not at a higher expedited service rate. Because Progent offers a large pool of seasoned consultants situated throughout the area and in key regions throughout the U.S, a capable expert is normally close by to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers services in the most efficient way feasible so as to produce timely, low-cost solutions. By leveraging the latest technology, Progent streamlines support logistics and minimizes administrative overhead. Progent's remote help and proactive monitoring push support bills down dramatically by resolving problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office network enables Progent's consultants to concentrate on fixing network issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing secure remote support to business networks anywhere. When performed correctly, remote support provides significant productivity enhancements and cost savings by solving problems in a fraction of the time that would be needed for an on-premises support visit. Progent's remote support experts can solve problems rapidly, and Progent's per minuite billing scheme for online support protects clients from having to pay for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.



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