Computer Support for Midsize Companies
By the Minute Billing for Network Outsourcing
Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting services. Clients are not required to pay for retainers or monthly commitments that could cause buying support that is never delivered. Progent offers an after-hours remote support program and does not bill for travel except for urgent support in which on-site labor is less than 4 hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent bills at affordable per minute rates for the services of seasoned consulting experts. Progent’s Microsoft Certified engineers are fast, effective, and experienced. By charging a competitive by-the-minute rate and solving issues quickly, Progent gives small and mid-size businesses the top ROI you can find in the country for network support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's simple by-the-minute engagement model requires no complicated contracts, minimum commitments, or hidden charges for support services delivered during regular business hours. Many support firms have minimum commitments or other extra charges that inflate support bills. For remote support, you pay just for the actual minutes Progent spends working on your technical issues. If it only takes a few minutes to solve your problem, then you only pay for those few minutes. For scheduled on-site support calls reserved more than one day in advance, you owe only for the time when Progent's expert is actually on location solving your technical issues. No on-location surcharges, travel time, or expenses. Simply our low by-the-minute rate. For urgent same-day in-person support calls, you could be required to pay for our engineer's driving time, but not at an increased expedited service rate. Because Progent maintains a large pool of seasoned consultants located throughout the service territory and in key regions throughout the U.S, a capable consultant is usually nearby to help. - Low Overhead Through Leveraged Technology
Progent provides support as efficiently as feasible so as to produce fast, low-cost solutions. By leveraging the latest technology, Progent streamlines support logistics and minimizes administrative expenses. Progent's remote help and proactive monitoring drive service bills down significantly by handling problems fast and preventing serious failures. Progent's efficient virtual office environment enables Progent's consultants to concentrate on fixing IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a leader in providing secure online support to business information systems anywhere. When practiced properly, online support provides significant productivity improvements and cost savings by dealing with issues in a small percentage of the time that would be needed for an on-premises support call. Progent's remote support professionals know how to solve problems quickly, and Progent's by-the-minute billing scheme for online service protects clients from paying for help that is never provided. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Best Azure migration Integration Companies
Microsoft Expert Azure Disaster Recovery Consultant Services
Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the typical errors small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.
Meraki Wi-Fi AP Integration Support
On-site Support Meraki Wi-Fi Access Point
Progent's Meraki Wi-Fi AP experts provide online and onsite support to assist businesses of all sizes to design, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and wireless clients regardless of their location or device.
Consultancy Linux Network Monitoring, Nagios and MRTG
Engineer MRTG for Linux
Network monitoring ordinarily consists of tracking a system's resource usage in order to identify throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux or UNIX and can be deployed to observe multi-OS networks where UNIX and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX support services offer small businesses and programmers assistance with managing and servicing UNIX and Linux networks that coexist with Microsoft-based technology.
Microsoft Exchange and Outlook Technician
Ransomware Protection Installation support
Progent's Microsoft-certified consultants have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.
ProSight Server and Desktop RMM Online Troubleshooting
ProSight Remote Server Management Computer Consultant
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity.
After Hours Wi-Fi RF Spectrum Analysis for Wi-Fi Online Troubleshooting
Outsourcing Wi-Fi Site Survey
Progent's Wi-Fi site survey services make it easy to plan, implement and troubleshoot a Wi-Fi LAN customized for your environment, providing your business a wireless solution that delivers the reception, performance, density, data protection, and roaming capability your company requires.
Catalyst 802.11ax AP Upgrade IT Services
Setup and Support Catalyst 802.11ax Wireless
Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point experts offer affordable remote and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
MacOS and Windows Remote Consulting
24/7/365 Mac and Windows Consulting
Progent's service specialists in Mac and Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration support. Allowing productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft technology. Progent's background in Microsoft and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to keep their strategic advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Online Support Services Help Desk Sharing
Top Rated Virtual Call Desk Specialists
Progent's Microsoft certified Consultants provide several service programs to help mid-size and large companies create an efficient and productive internal Computer Support Help Desk. Progent's consulting services include ROI analysis, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help companies sift through the various top level Help Desk application programs available and determine which products may be too expensive, lack critical features, or align badly with your organization's business goals. Progent also provides temporary staffing for businesses who want to reinforce their in-house Help Desk staff for special projects or to substitute for absent or incapacitated workers.
Microsoft Windows Server 2012 R2 Online Consulting
Technology Consulting Windows 2012 R2
Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, train your IT management, staff, develop an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Work at Home Cloud Integration Network Consultants
Teleworkers Cloud Integration Consultants
Progent can assist small and medium-size companies to set up their at-home employees with transparent integration with cloud resources.
Work from Home Technical Support Services
Integration Offsite Workers
Progent has two decades of experience helping small and medium-size companies to plan, deploy, optimize, manage, and troubleshoot computer networks that support an at-home workforce.
Citrix XenApp Professionals
Engineers XenApp Virtual Applications
Progent's Citrix-certified experts can help you to plan, deploy, manage, and troubleshoot a virtualized application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and support a remote datacenter that offers high availability, advanced security, and fast disaster recovery.
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