Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Clients are not forced to pay for sign-up fees or minimum commitments that may cause buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not charge for driving time except for emergency support in which on-site time is less than 4 hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges affordable per minute rates for access to seasoned consulting experts. Progent's Microsoft Certified engineers are quick, effective, and experienced. By billing at a competitive per-minute rate and solving problems quickly, Progent gives small and medium-size companies the best ROI you can find in the country for information system support.
- Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined per-minute engagement model requires no complicated contracts, retainers, or concealed surcharges for support services provided during regular working hours. Many support organizations have minimum commitments or other extra fees that push service costs. For remote help, you pay just for the actual time Progent uses dealing with your technical issues. If it only requires a few minutes to solve your problem, then you are only charged for those few minutes. For regularly scheduled on-site service work booked more than one day ahead, you owe only for the time when our consultant is actually on location solving your problems. No on-site surcharges, driving time, or expenses. Just our competitive per-minute rate. For urgent immediate on-site service jobs, you may have to pay for the Progent engineer's driving time, but not at an increased emergency rate. Since Progent offers a large team of expert consultants situated throughout the service territory and in major regions across the U.S, an available expert is normally nearby to assist you.
- Low Overhead Through Leveraged Technology
Progent provides services as efficiently as feasible so as to come up with timely, affordable solutions. By exploiting the latest technology, Progent streamlines support delivery and minimizes operational expenses. Progent's remote support and proactive monitoring drive service costs down significantly by handling problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to spend more time on resolving network issues and waste less time on logistics.
Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.
- Remote Support
Progent is a pioneer in providing protected online support to business networks worldwide. When practiced properly, online service offers significant productivity enhancements and cost reductions by dealing with issues in a small percentage of the time that would be required for an on-site support visit. Progent's online service experts know how to resolve problems quickly, and Progent's per minuite pricing model for remote help shields customers from having to pay for support that is never provided.
- Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.