Network Help for Mid-size Companies
By the Minute Billing for Network Support
Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting support. Clients are not required to pay for sign-up fees or minimum commitments that may cause buying support that is never provided. Progent offers an after-hours remote support program and does not bill for driving time with the exception of urgent support where onsite time is less than four hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for access to proven consulting experts. Progent's Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By charging a reasonable by-the-minute rate and resolving problems quickly, Progent offers small and mid-size companies the best ROI available in the country for network support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's simple by-the-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during normal business hours. Many support firms have minimum commitments or similar added fees that push support bills. For online support, you pay only for the actual minutes Progent uses working on your technical issues. If it only takes a few minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-location support calls reserved at least one day in advance, you pay just for the period when Progent's consultant is actually on location solving your problems. No on-site surcharges, travel time, or expenses. Just our low by-the-minute rate. For emergency immediate on-site service jobs, you could be required to pay for the Progent consultant's driving time, but not at a higher expedited service rate. Because Progent maintains an extensive team of seasoned engineers located throughout the service territory and in major regions across the U.S, a capable expert is normally close by to help. - Low Overhead Through Leveraged Technology
Progent provides support as efficiently as possible so as to come up with fast, low-cost solutions. By taking advantage of the latest technology, Progent streamlines support delivery and minimizes operational expenses. Progent's online support and proactive monitoring push service bills down dramatically by handling problems fast and avoiding catastrophic failures. Progent's efficient virtual office network enables Progent's consultants to concentrate on resolving IT issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a pioneer in providing protected online help to business information systems worldwide. When performed correctly, online service offers dramatic productivity improvements and cost savings by dealing with issues in a small percentage of the time that would be required for an in-person support call. Progent's online service experts know how to resolve problems rapidly, and Progent's by-the-minute pricing model for online service shields customers from having to pay for help that is never provided. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Microsoft Office 2000 Remote Consulting
Microsoft Office 2003 Solutions Provider
Progent's IT outsourcing services offer economical network support for small organizations. Whether it involves designing network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or building an on-line business application, outsourcing your network engineering services can contain costs and minimize risks, allowing IT support budgets to grow in a more moderate and controlled fashion than is feasible by building up a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and highly available network architecture for your vital applications based on Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Certified Partner Microsoft 365 Security Computer Systems Consulting
Repairing Word 2019
Progent's Microsoft Office and Microsoft 365 experts can help companies to incorporate Office desktop and Microsoft 365 apps including Excel, Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides fast return on investment and enables better business outcomes. Progent can help your company to interface Microsoft Office or Microsoft 365 apps with each other and with additional core Microsoft platforms such as SharePoint, Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to resolve compatibility problems between various releases of Office desktop and can provide live online instruction to individuals and teams.
24/7 Aironet 802.11ac AP On-site Technical Support
Cisco Mobility Express Integration
Progent's Cisco CCIE Wi-Fi infrastructure experts can provide online or onsite configuration and debugging support to assist your organization to plan, configure, upgrade, optimize, manage and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office design, building structure, and anticipated network traffic.
Award Winning Supplemental Call Center Support Outsourcing
Computer Consultant Virtual Service Desk
Progent's Network Helpdesk Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who require fast availability of a Help Desk Service Center with expert phone support and effective escalation options but who must operate within a restricted information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Integration.
Server Virtualization IT Consulting
Technical Support Services Server Virtualization
Server growth wreaks havoc on IT budgets and management resources. Server consolidation via a virtual architecture offers lower total cost of ownership of hardware and quicker return on investment, more leveraged use of servers, streamlined operations, increased system uptime, and easier manageability. Common uses for virtual servers are hardware consolidation, economical platforms for line-of-business legacy applications running on outdated operating systems, and inexpensive isolation of program development or evaluation environments from on-line systems.
24-7 Offsite Employees Infrastructure Consultant
Remote Workers Infrastructure Support Services
Progent can assist small and medium-size companies to plan, implement and debug the infrastructure for teleworkers.
Emergency Engineer Microsoft Exchange Server 2010 Migration
Exchange Server Upgrade Consultant Services
Progent's Microsoft and Cisco-certified network engineers can assist you to determine the benefits of Exchange Server 2010 for your company and can assist you to plan and implement an efficient migration to Exchange Server 2010 from Exchange 2003 or Exchange 2007 that will offer quick ROI by improving your productivity, cutting the expense of hardware and service, streamlining administration, and consolidating your vital communications technologies.
Microsoft ISA Server 2006 Online Technical Support
Remote Microsoft ISA Server 2006 Remote Consulting
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while enabling increased efficiency by making these applications accessible to authorized remote or mobile users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and information throughout all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified ISA Server consultants can help you design, install, configure, and maintain Internet Security and Acceleration Server on your network so your business benefits from a highly functional and affordable combination of protection, convenience, and performance.
Internet Security and Acceleration Server Support and Integration
Microsoft ISA 2004 Server On-site Technical Support
Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information protection requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of ISA Server.
SCVMM Migration Technical Support Services
VMM Self-Service Portal Consulting Services
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to best practices to configure SCVMM 2012 hosts, networking, storage, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist you to move from an older release of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem to make sure you get maximum return on investment.
Microsoft Operations Manager Remote Support Services
Emergency System Center MOM Consult
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and troubleshooting SCOM solutions and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and set up SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate serious issues uncovered by Microsoft SCOM 2012.
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