Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for consulting services. Clients are not required to pay for retainers or monthly commitments that could cause buying support that is never delivered. Progent offers an after-hours remote support program and does not bill for travel except for urgent support in which on-site labor is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at affordable per minute rates for the services of seasoned consulting experts. Progent’s Microsoft Certified engineers are fast, effective, and experienced. By charging a competitive by-the-minute rate and solving issues quickly, Progent gives small and mid-size businesses the top ROI you can find in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model requires no complicated contracts, minimum commitments, or hidden charges for support services delivered during regular business hours. Many support firms have minimum commitments or other extra charges that inflate support bills. For remote support, you pay just for the actual minutes Progent spends working on your technical issues. If it only takes a few minutes to solve your problem, then you only pay for those few minutes. For scheduled on-site support calls reserved more than one day in advance, you owe only for the time when Progent's expert is actually on location solving your technical issues. No on-location surcharges, travel time, or expenses. Simply our low by-the-minute rate. For urgent same-day in-person support calls, you could be required to pay for our engineer's driving time, but not at an increased expedited service rate. Because Progent maintains a large pool of seasoned consultants located throughout the service territory and in key regions throughout the U.S, a capable consultant is usually nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as feasible so as to produce fast, low-cost solutions. By leveraging the latest technology, Progent streamlines support logistics and minimizes administrative expenses. Progent's remote help and proactive monitoring drive service bills down significantly by handling problems fast and preventing serious failures. Progent's efficient virtual office environment enables Progent's consultants to concentrate on fixing IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing secure online support to business information systems anywhere. When practiced properly, online support provides significant productivity improvements and cost savings by dealing with issues in a small percentage of the time that would be needed for an on-premises support call. Progent's remote support professionals know how to solve problems quickly, and Progent's by-the-minute billing scheme for online service protects clients from paying for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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