Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical services. Customers are not required to pay for sign-up fees or minimum commitments that may result in buying consulting that is never provided. Progent offers an after-hours remote technical support program and does not bill for driving time except for urgent help in which onsite labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for the services of proven consulting professionals. Progentís Microsoft and Cisco Premier consultants are quick, effective, and experienced. By billing at a reasonable by-the-minute rate and solving problems quickly, Progent gives small and mid-size companies the best return-on-investment available in the country for IT consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex contracts, minimum commitments, or hidden charges for support services provided during regular working hours. Many support organizations have minimum commitments or other extra charges that drive up service costs. For remote help, you pay only for the actual minutes Progent uses dealing with your problem. If it only requires a few minutes to solve your difficulty, then you are only charged for those few minutes. For regularly scheduled on-site support work booked at least 24 hours in advance, you owe only for the time when Progent's expert is actually on site fixing your technical issues. No on-location charges, driving fees, or expenses. Just Progent's low per-minute rate. For emergency immediate on-site service jobs, you may be required to pay for our consultant's driving time, but not at a higher expedited service rate. Since Progent offers a large team of expert engineers located throughout the area and in key cities throughout the United States, a capable consultant is usually close by to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers support in the most efficient way possible so as to come up with timely, low-cost solutions. By exploiting the latest technology, Progent streamlines support delivery and reduces administrative expenses. Progent's online support and automated monitoring drive support costs down dramatically by handling anomalies fast and preventing serious breakdowns. Progent's sophisticated virtual office environment allows Progent's support staff to focus on resolving IT issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in providing secure remote help to business information systems anywhere. When practiced properly, remote support provides significant productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be required for an in-person support call. Progent's online support professionals are able to solve problems quickly, and Progent's per minuite pricing scheme for remote support shields clients from being billed for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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