Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Clients are not required to spend money on retainers or monthly commitments that could cause paying for consulting that is never provided. Progent offers an after-hours online support program and does not bill for travel except for urgent support where on-site time is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of seasoned consulting professionals. Progent’s Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By charging a competitive per-minute rate and resolving issues fast, Progent offers small and mid-size businesses the top return-on-investment available in the country for information system support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex contracts, retainers, or hidden charges for services provided during normal working hours. Many support firms have minimum commitments or similar added fees that push support costs. For remote help, you are billed just for the actual minutes Progent uses working on your problem. If it only requires ten minutes to resolve your difficulty, then you are only charged for those few minutes. For scheduled on-location service calls reserved at least one day in advance, you pay just for the time when Progent's consultant is there on site solving your technical issues. No on-site surcharges, travel fees, or expenses. Simply our competitive per-minute rate. For urgent same-day on-site service calls, you could have to pay for our engineer's driving time, but never an increased expedited service rate. Since Progent maintains a large team of expert consultants located throughout the service territory and in major regions across the United States, a capable expert is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers support in the most efficient way feasible in order to come up with timely, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online help and automated monitoring push support costs down significantly by handling problems quickly and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's consultants to spend more time on resolving network problems and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in delivering protected online support to business information systems worldwide. When performed properly, remote service provides significant productivity improvements and cost reductions by dealing with problems in a fraction of the time that would be required for an on-premises service call. Progent's remote support professionals know how to solve problems rapidly, and Progent's by-the-minute billing scheme for online support shields clients from paying for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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