Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Clients are not forced to pay for retainers or minimum commitments that may result in paying for consulting that is never delivered. Progent offers an after-hours online support program and does not charge for driving time with the exception of urgent help where on-site labor is under four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for access to seasoned consulting professionals. Progent's Microsoft Certified engineers are fast, efficient, and experienced. By charging a competitive per-minute rate and solving problems fast, Progent offers small and medium-size businesses the top return-on-investment available in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model demands no complex contracts, retainers, or concealed surcharges for support services provided during normal business hours. Many service firms have minimum commitments or other added charges that push service bills. For remote support, you are billed only for the actual time Progent uses working on your problem. If it only requires ten minutes to resolve your problem, then you are only charged for those minutes. For regularly scheduled on-site service work reserved more than 24 hours in advance, you pay just for the period when Progent's expert is actually on location fixing your technical issues. No on-site charges, travel time, or expenses. Simply Progent's low by-the-minute rate. For emergency same-day in-person service jobs, you may be required to pay for our consultant's travel time, but not at a higher expedited service rate. Since Progent maintains an extensive pool of seasoned engineers located across the area and in major regions across the U.S, a capable consultant is usually close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services as efficiently as possible so as to produce fast, affordable solutions. By taking advantage of advanced technology, Progent streamlines service logistics and minimizes administrative overhead. Progent's online support and automated monitoring drive support costs down significantly by handling anomalies fast and avoiding serious breakdowns. Progent's efficient virtual office environment allows Progent's support staff to focus on resolving IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing protected remote support to business information systems worldwide. When performed correctly, remote service offers significant productivity enhancements and cost reductions by solving problems in a small percentage of the time that would be required for an on-site support visit. Progent's online support experts are able to solve problems rapidly, and Progent's low-granularity billing scheme for online support protects customers from paying for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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