Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Clients are not required to spend money on retainers or monthly commitments that could cause buying support that is never delivered. Progent offers an extended hours online technical support program and does not charge for driving time except for urgent help where onsite labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive per minute rates for the services of seasoned consulting experts. Progentís Microsoft Certified engineers are fast, efficient, and experienced. By charging a reasonable by-the-minute rate and resolving problems fast, Progent gives small and medium-size companies the best return-on-investment you can find in the country for network consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model demands no complex service agreements, retainers, or hidden charges for services delivered during normal business hours. Many service firms have minimum commitments or other added charges that drive up service costs. For remote support, you are billed just for the actual minutes Progent spends dealing with your technical issues. If it only takes ten minutes to resolve your difficulty, then you only pay for those few minutes. For scheduled on-location service work reserved at least 24 hours ahead, you pay just for the time when Progent's consultant is actually on location solving your technical issues. No on-location surcharges, driving fees, or expenses. Simply Progent's low by-the-minute rate. For urgent immediate in-person support jobs, you may be required to pay for our engineer's driving time, but not at an increased expedited service rate. Because Progent offers an extensive pool of seasoned consultants situated across the area and in key cities across the United States, a capable expert is normally nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible so as to come up with fast, affordable solutions. By leveraging the latest technology, Progent streamlines service logistics and reduces administrative overhead. Progent's online support and automated monitoring drive service costs down dramatically by resolving anomalies fast and preventing serious failures. Progent's sophisticated virtual office network allows Progent's support staff to concentrate on fixing network problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering protected online support to business networks worldwide. When practiced properly, remote service offers dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-premises service visit. Progent's remote support experts know how to resolve problems rapidly, and Progent's per minuite pricing model for remote service protects clients from having to pay for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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