Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Customers are not required to spend money on sign-up fees or minimum commitments that could result in paying for support that is never provided. Progent offers an extended hours remote technical support program and does not charge for travel with the exception of urgent help in which onsite labor is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for access to seasoned support professionals. Progent’s Microsoft and Cisco Premier consultants are quick, efficient, and experienced. By billing at a reasonable by-the-minute rate and solving issues fast, Progent gives small and medium-size companies the top return-on-investment you can find in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complicated contracts, minimum commitments, or hidden charges for support services delivered during normal working hours. Many service organizations have minimum charges or other added fees that drive up service costs. For remote support, you pay only for the actual time Progent uses working on your technical issues. If it only takes a few minutes to resolve your difficulty, then you only pay for those minutes. For scheduled on-location service work booked more than 24 hours in advance, you pay only for the period when Progent's expert is there on site fixing your problems. No on-site charges, driving time, or expenses. Just Progent's competitive by-the-minute rate. For urgent same-day on-site support jobs, you could have to pay for the Progent engineer's travel time, but not at an increased expedited service rate. Because Progent offers a large pool of seasoned consultants situated across the service territory and in major regions throughout the U.S, an available consultant is normally close by to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as feasible in order to come up with timely, low-cost solutions. By exploiting advanced technology, Progent trims the costs from support logistics and minimizes operational overhead. Progent's online help and automated monitoring push support costs down dramatically by handling anomalies quickly and avoiding catastrophic breakdowns. Progent's efficient virtual office network allows Progent's consultants to spend more time on resolving network problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in providing secure remote help to business information systems anywhere. When practiced properly, online support provides dramatic productivity improvements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-site support call. Progent's online support experts know how to solve problems rapidly, and Progent's per minuite pricing model for remote help shields customers from having to pay for support that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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