Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical services. Customers are not required to pay for sign-up fees or monthly commitments that could cause paying for support that is never provided. Progent offers an after-hours remote technical support program and does not charge for travel except for emergency help where on-site time is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges affordable by-the-minute rates for access to proven support experts. Progent’s Microsoft and Cisco Premier consultants are fast, efficient, and experienced. By billing at a competitive per-minute rate and solving problems quickly, Progent gives small and medium-size companies the best return-on-investment available in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complex service agreements, retainers, or concealed surcharges for support services delivered during regular business hours. Many service organizations have minimum charges or other added fees that inflate support bills. For remote support, you are billed just for the logged minutes Progent uses dealing with your problem. If it only requires ten minutes to solve your difficulty, then you only pay for those minutes. For scheduled on-location support work reserved at least one day in advance, you owe just for the period when Progent's expert is actually on site solving your technical issues. No on-location surcharges, travel time, or expenses. Simply our competitive per-minute rate. For emergency same-day on-site service calls, you may be required to pay for our engineer's travel time, but not at an increased expedited service rate. Because Progent maintains an extensive team of expert consultants situated across the service territory and in key regions across the U.S, a capable expert is normally nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services as efficiently as possible in order to come up with fast, low-cost solutions. By taking advantage of the latest technology, Progent streamlines service delivery and reduces operational overhead. Progent's remote help and proactive monitoring push service costs down dramatically by resolving anomalies quickly and avoiding catastrophic breakdowns. Progent's sophisticated virtual office network enables Progent's support staff to spend more time on resolving information technology issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in delivering protected remote support to business networks worldwide. When performed properly, remote support provides significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an in-person service call. Progent's remote service experts are able to solve problems quickly, and Progent's per minuite billing scheme for online support protects clients from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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