Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Customers are not forced to spend money on sign-up fees or minimum commitments that could cause buying consulting that is never provided. Progent offers an extended hours online support program and does not bill for driving time with the exception of urgent support where onsite time is less than 4 hours.
Important features and advantages of Progent's value pricing model include:
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.
- Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for access to seasoned consulting experts. Progentís Microsoft Certified consultants are fast, effective, and experienced. By billing at a reasonable per-minute rate and solving issues fast, Progent gives small and mid-size businesses the best return-on-investment available in the country for IT support.
- Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model requires no complex service agreements, minimum commitments, or hidden charges for support services provided during regular working hours. Many support organizations have minimum commitments or similar extra charges that inflate service costs. For remote help, you are billed just for the actual minutes Progent uses working on your problem. If it only requires ten minutes to solve your difficulty, then you only pay for those few minutes. For regularly scheduled on-location service calls reserved at least 24 hours in advance, you owe only for the time when Progent's expert is there on location solving your problems. No on-location surcharges, driving time, or expenses. Simply Progent's competitive by-the-minute rate. For urgent immediate on-premises service jobs, you could be required to pay for the Progent engineer's travel time, but not at a higher emergency rate. Since Progent offers a large team of expert engineers located throughout the area and in key cities throughout the U.S, an available expert is normally close by to help.
- Low Overhead Through Leveraged Technology
Progent delivers support as efficiently as feasible in order to come up with fast, low-cost solutions. By leveraging advanced technology, Progent streamlines support logistics and reduces administrative expenses. Progent's remote help and proactive monitoring push support bills down significantly by resolving problems quickly and avoiding serious failures. Progent's efficient virtual office network enables Progent's consultants to spend more time on fixing IT problems and spend less time on travel.
Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.
- Remote Support
Progent is a leader in delivering protected remote support to business networks worldwide. When practiced properly, remote support provides dramatic productivity enhancements and cost savings by solving problems in a fraction of the time that would be required for an on-premises support call. Progent's remote service experts are able to solve problems rapidly, and Progent's low-granularity billing scheme for remote support protects clients from having to pay for support that is never provided.
- Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.