Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not forced to pay for sign-up fees or monthly commitments that may cause buying support that is never provided. Progent offers an after-hours online technical support program and does not bill for driving time except for emergency help where on-site time is under four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of seasoned support experts. Progentís Microsoft Certified consultants are quick, efficient, and experienced. By billing at a reasonable per-minute rate and solving problems fast, Progent offers small and medium-size companies the top ROI you can find in the country for network consulting.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model requires no complicated contracts, retainers, or hidden charges for support services delivered during normal working hours. Many service organizations have minimum charges or other added charges that push service costs. For remote support, you pay only for the logged minutes Progent uses working on your technical issues. If it only requires a few minutes to resolve your problem, then you only pay for those few minutes. For scheduled on-location service work reserved at least one day ahead, you owe only for the period when our consultant is there on site fixing your problems. No on-location surcharges, driving time, or expenses. Just our competitive per-minute rate. For emergency same-day on-site support calls, you could have to pay for the Progent engineer's driving time, but never a higher expedited service rate. Because Progent maintains an extensive team of expert engineers situated across the area and in major cities throughout the United States, an available expert is usually nearby to assist you.

  • Low Overhead Through Leveraged Technology
    Progent delivers services in the most efficient way possible in order to produce fast, low-cost solutions. By exploiting the latest technology, Progent streamlines support logistics and reduces operational expenses. Progent's online help and proactive monitoring drive support bills down dramatically by handling anomalies fast and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to focus on resolving IT issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in delivering protected remote support to business information systems anywhere. When performed correctly, remote service offers dramatic productivity enhancements and cost reductions by dealing with problems in a fraction of the time that would be required for an on-site service call. Progent's remote support professionals are able to resolve problems rapidly, and Progent's by-the-minute billing scheme for online support protects clients from being billed for help that is never delivered.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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