Computer Help for Midsize Businesses
Per Minute Cost for Network Outsourcing
Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting services. Customers are not forced to spend money on retainers or monthly commitments that may cause paying for support that is never provided. Progent offers an after-hours online support program and does not charge for travel with the exception of emergency support in which on-site time is less than four hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for access to proven consulting experts. Progent’s Microsoft and Cisco Premier engineers are quick, efficient, and experienced. By charging a competitive by-the-minute rate and solving issues quickly, Progent offers small and medium-size companies the best ROI you can find in the country for network support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's simple per-minute engagement model requires no complex service agreements, retainers, or hidden charges for support services provided during normal working hours. Many service organizations have minimum charges or other extra charges that drive up service costs. For remote help, you pay only for the logged minutes Progent spends working on your problem. If it only requires a few minutes to solve your problem, then you only pay for those minutes. For regularly scheduled on-site service calls reserved more than 24 hours ahead, you owe just for the period when our consultant is actually on location solving your technical issues. No on-location charges, travel time, or expenses. Just our competitive by-the-minute rate. For emergency immediate in-person service jobs, you may be required to pay for the Progent consultant's driving time, but not at a higher emergency rate. Because Progent maintains a large pool of expert consultants situated throughout the service territory and in major cities across the U.S, an available expert is normally close by to assist you. - Low Overhead Through Leveraged Technology
Progent delivers support in the most efficient way feasible so as to come up with fast, low-cost solutions. By leveraging advanced technology, Progent trims the costs from service logistics and minimizes administrative overhead. Progent's online help and proactive monitoring push service bills down dramatically by resolving problems fast and preventing catastrophic failures. Progent's sophisticated virtual office network enables Progent's support staff to concentrate on resolving information technology problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a pioneer in delivering secure online help to business information systems worldwide. When practiced correctly, online service offers significant productivity improvements and cost reductions by dealing with issues in a small percentage of the time that would be needed for an on-premises support visit. Progent's online support experts know how to solve problems rapidly, and Progent's by-the-minute pricing scheme for remote help shields clients from having to pay for help that is never provided. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Education Quark
Apple Final Cut Pro Classes
Progent's Apple Mac experts can support the creative aspect of Macintosh environments by offering help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Hyper-V Security Onsite Technical Support
Setup and Support Citrix XenServer Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.
SharePoint 2016 Consultant
Expert Microsoft Certified SharePoint 2016 Power View Onsite Technical Support
Progent's Microsoft-certified SharePoint consultants offer economical online and on-premises expertise, application development, and troubleshooting services for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Exchange Online Archiving Consultant Services
Technical Support Exchange admin center
Progent can help you to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate local and cloud-based products and services.
Information Technology Integrators New York
Remote Support Design Firm
Progent’s Technical Response Center provides low-cost nationwide extended hours online support for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer 24x7 phone support and online direct network connection to troubleshoot and resolve technical problems rapidly and economically.
Juniper SSG550M Router Protect
Juniper SSG Firewall Security Audit Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Private Clouds for Small Businesses Engineers
After Hours Private Cloud Solutions Consult
Progent’s private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restoration. Smaller organizations can take advantage of Progent’s private cloud to avoid large capital costs for the acquisition, maintenance, and management of network hardware and facilities while achieving world-class levels of system availability and security.
Engineer Microsoft MRP
IT Consultants Microsoft MRP
Progent's team of application experts offer in-depth support, software development, integration help, and online training for popular applications covering key areas including ERP, financials, management reporting, web application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of experience delivering high-level consulting services online, Progent can assist small businesses throughout the U.S. to avoid the time and fees related to travel and on-premises visits without sacrificing the effectiveness of consulting support.
Louisiana Small Business IT Consulting Group
CCIE Expert Certified Iowa Network Design and Configuration
Progent’s Technical Response Center offers nationwide extended hours remote support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers offer after-hours phone help and online direct computer connection to troubleshoot and resolve network problems quickly and economically. The scope of IT experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the toughest problems to appropriate experts as needed. For urgent problems, the TRC tries to answer your call for support within one hour.
Skype for Business and iPhone Specialists
Skype for Business and iPhone Services
Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify administration through integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence experts can provide remote and on-premises support to help you to manage and repair your existing Lync 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and execute an efficient Skype for Business upgrade.
Top Solaris Engineer
Solaris Technology Professional
Progent's Solaris platform support services offer small and mid-size companies and developers assistance with administering and maintaining Sun Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with a convenient single source to help you build and manage a secure and robust mixed-platform network and communications environment that supports Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
IT Support Outsourcing Services
Specialists Small Business IT Outsourcing
Progent is structured to provide in-depth remote consulting for all technical areas associated with today’s small company information networks and offers an array of strategic, on-demand services including a part-time Chief Information Officer to provide senior-level IT design and negotiating capability, a Technical Response Center for help desk support, 24x7 server monitoring, spam/virus filtering as a managed service, best-practices project management help for major initiatives such as site relocations orOS migrations, Cisco-certified consultants for designing fast and robust infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, customize, or troubleshoot mission-critical application programs.
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