Network Help for Mid-size Businesses
Per Minute Cost for Network Support
Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Clients are not required to spend money on retainers or monthly commitments that could cause paying for consulting that is never provided. Progent offers an after-hours online support program and does not bill for travel except for urgent support where on-site time is under 4 hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent bills at competitive by-the-minute rates for the services of seasoned consulting professionals. Progent’s Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By charging a competitive per-minute rate and resolving issues fast, Progent offers small and mid-size businesses the top return-on-investment available in the country for information system support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model requires no complex contracts, retainers, or hidden charges for services provided during normal working hours. Many support firms have minimum commitments or similar added fees that push support costs. For remote help, you are billed just for the actual minutes Progent uses working on your problem. If it only requires ten minutes to resolve your difficulty, then you are only charged for those few minutes. For scheduled on-location service calls reserved at least one day in advance, you pay just for the time when Progent's consultant is there on site solving your technical issues. No on-site surcharges, travel fees, or expenses. Simply our competitive per-minute rate. For urgent same-day on-site service calls, you could have to pay for our engineer's driving time, but never an increased expedited service rate. Since Progent maintains a large team of expert consultants located throughout the service territory and in major regions across the United States, a capable expert is normally nearby to help. - Low Overhead Through Leveraged Technology
Progent delivers support in the most efficient way feasible in order to come up with timely, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from support delivery and reduces operational expenses. Progent's online help and automated monitoring push support costs down significantly by handling problems quickly and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's consultants to spend more time on resolving network problems and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a leader in delivering protected online support to business information systems worldwide. When performed properly, remote service provides significant productivity improvements and cost reductions by dealing with problems in a fraction of the time that would be required for an on-premises service call. Progent's remote support professionals know how to solve problems rapidly, and Progent's by-the-minute billing scheme for online support shields clients from paying for help that is never provided. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
ProSight Remote Network Infrastructure Troubleshooting IT Consulting
ProSight Remote Infrastructure Monitoring Support and Setup
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks.
iPad 3 Troubleshooting
macOS and OS X Setup and Support
Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one training. Progent can assist clients to migrate to macOS from OS X or other earlier versions of Apple OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist you with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud. For business networks based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, fast and aligned with your organization's business goals.
Specialist Cloud Protection for Email
24 Hour ProSight Email Guard Content Filtering Consultancy
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
macOS Online Troubleshooting Consultancy
macOS Upgrading
Progent offers nationwide online phone support and troubleshooting services for companies that operate Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft products. Progent's consultants can provide Mac users a variety of services such as desktop assistance, migration to the most recent edition of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and Apple iPad support, or moving to Apple's iCloud. Online IT help provides maximum return for your IT budget by preserving user productivity and shortening the hours charged for computer analysis and repair. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to solve most network issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP premier security professionals to assist with the most challenging network problems.
24-Hour Linux Network Monitoring, Nagios and MRTG Consultant Services
Services MRTG for Linux
Nagios and MRTG are powerful, free monitoring tools that run with the Linux OS and can be used to monitor UNIX environments, Microsoft Windows networks, or mixed-OS situations in which Linux and Windows run side by side. Nagios allows system managers to monitor network services including POP3, HTTP, SSH, and PING. MRTG lets you graph the bandwidth through SNMP-enabled network devices including processors, routers, and switches. Progent's system integration engineers can show you how to utilize both these programs to streamline and repair your network.
24x7 BlackBerry BES Server Computer Consultant
Consultancy BlackBerry Desktop Manager
Progent offers the support of BlackBerry-certified experts who can help small businesses to design, manage, and repair BlackBerry solutions affordably and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, combined with Progent's efficient remote service delivery model, offers small companies an efficient option for integrating BlackBerry devices and software productively into their information network.
Consultants NetDocs ndMail
24 Hour Consulting Services NetDocuments Migration
NetDocuments (NetDocs) is a leading cloud-based document management system designed for the legal profession. Progent offers online access to NetDocuments consultants to help your law firm to plan, deploy, manage, optimize, or debug a document management system solution powered by NetDocs.
Juniper SA4500 SSL VPN Security Consulting
Juniper SSL Router Information Technology Consulting
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
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