Computer Help for Mid-size Companies

Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Customers are not forced to pay for retainers or monthly commitments that could result in paying for consulting that is never delivered. Progent offers an extended hours online technical support program and does not charge for travel with the exception of emergency support where on-site time is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at affordable per minute rates for the services of seasoned consulting experts. Progent’s Microsoft Premier engineers are fast, effective, and experienced. By billing at a competitive by-the-minute rate and resolving issues fast, Progent offers small and mid-size companies the top return-on-investment you can find in the country for IT support.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's streamlined by-the-minute engagement model demands no complex service agreements, minimum commitments, or hidden charges for support services delivered during regular business hours. Many service firms have minimum charges or similar added fees that drive up service costs. For online support, you pay just for the actual minutes Progent spends working on your problem. If it only takes ten minutes to resolve your difficulty, then you only pay for those few minutes. For scheduled on-location service work booked more than 24 hours in advance, you pay just for the time when our consultant is actually on location solving your problems. No on-location charges, driving time, or expenses. Just Progent's competitive per-minute rate. For emergency same-day in-person service calls, you could be required to pay for the Progent consultant's travel time, but never a higher expedited service rate. Because Progent maintains an extensive pool of expert engineers located across the area and in key regions throughout the United States, an available expert is usually close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides services as efficiently as feasible so as to come up with timely, affordable solutions. By taking advantage of the latest technology, Progent streamlines support logistics and minimizes operational expenses. Progent's online help and proactive monitoring push service bills down significantly by handling problems fast and avoiding serious breakdowns. Progent's sophisticated virtual office network enables Progent's support staff to focus on resolving network problems and spend less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in providing secure remote help to business networks anywhere. When practiced properly, remote service offers significant productivity improvements and cost reductions by solving problems in a small percentage of the time that would be needed for an on-premises support call. Progent's online support professionals know how to solve problems quickly, and Progent's per minuite billing model for remote help shields customers from having to pay for help that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.