Computer Help for Medium-size Companies
By the Minute Billing for IT Outsourcing
Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not required to pay for sign-up fees or minimum commitments that may result in paying for support that is never delivered. Progent offers an after-hours online technical support program and does not charge for travel except for emergency help where onsite labor is under four hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for the services of proven consulting experts. Progent’s Microsoft and Cisco Premier consultants are quick, efficient, and experienced. By charging a competitive per-minute rate and solving issues quickly, Progent gives small and medium-size businesses the top ROI available in the country for information system support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's simple by-the-minute engagement model demands no complex service agreements, retainers, or concealed surcharges for services provided during normal business hours. Many support organizations have minimum commitments or similar added fees that drive up service bills. For remote help, you pay just for the actual minutes Progent uses working on your technical issues. If it only takes a few minutes to resolve your difficulty, then you are only charged for those minutes. For scheduled on-location support calls booked at least one day ahead, you owe only for the period when our consultant is there on location solving your technical issues. No on-site surcharges, driving fees, or expenses. Simply our low by-the-minute rate. For urgent immediate on-site support jobs, you could have to pay for the Progent engineer's travel time, but not at a higher expedited service rate. Because Progent offers a large pool of seasoned consultants situated throughout the area and in key regions throughout the U.S, a capable expert is normally close by to help. - Low Overhead Through Leveraged Technology
Progent delivers services in the most efficient way feasible so as to produce timely, low-cost solutions. By leveraging the latest technology, Progent streamlines support logistics and minimizes administrative overhead. Progent's remote help and proactive monitoring push support bills down dramatically by resolving problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office network enables Progent's consultants to concentrate on fixing network issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a leader in providing secure remote support to business networks anywhere. When performed correctly, remote support provides significant productivity enhancements and cost savings by solving problems in a fraction of the time that would be needed for an on-premises support visit. Progent's remote support experts can solve problems rapidly, and Progent's per minuite billing scheme for online support protects clients from having to pay for support that is never delivered. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Mac Architecture Technical Support Services
Biggest macOS Connectivity Support and Setup
Progent's Mac networking consultants can help you with a wide array of network foundation areas including network architecture, off-site and mobile connectivity, internetwork compatibility, protection, and new technologies such as VoIP and high-speed wireless connectivity. For business networks based solely on Apple Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to handle the challenge of designing, integrating, and maintaining a system infrastructure that is reliable, safe, efficient and aligned with your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan SAN solution. Progent can also give you access to certified experts to support Cisco routers and switches.
After Hours System Center 2016 Azure Integration Configuration
Online Help System Center 2016 Configuration Manager
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
Nexus Switch IT Consultant
Nexus 5000 Switch Technology Consulting
Nexus series switches are engineered to provide the performance, expandability, uptime, virtualization support, capacity, security and ease of management required to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide online and onsite consulting expertise to help your IT staff to plan an efficient switch topology, build pilot systems to confirm your network design, install and configure Nexus switches, define and implement effective policies, perform security and compliance tests, set up proactive monitoring, consolidate resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the powerful zero-downtime capabilities available for Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from legacy Nexus models or Catalyst switches to current Nexus switches.
Postini Help and Support
Antivirus Technical Support Services
E-Mail Guard by Postini provides continually upgraded spam and virus blocking, data filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to purchase for a regular Postini license, you can still have access to Postini’s Perimeter Manager services through Progent’s E-Mail Guard anti-spam and anti-virus aggregation program. Progent’s expert e-mail security professionals can help you devise an email defense strategy that includes anti-spam and virus protection products and policies.
Power BU Hybrid Development Firms
Power BI Security Developer Firms
Progent's Power BI experts can assist you to design, deploy, manage, update or debug your Power BI solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can help you build and administer an onsite, cloud, or hybrid environment to run Power BI.
Windows Server 2019 and SQL Server Consultant Services
Windows Server 2019 Hybrid Integration Integration
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
ISA 2004 Firewall Support Services
ISA 2004 Professional
Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds creating corporate security solutions for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small business design and deploy an installation of Microsoft ISA Server 2004 that meets your IT security needs without restricting your productivity.
Lync Server 2013 high availability Engineer
Lync Server 2013 and Active Directory Services
Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications environment that permits a BYOD computing model with instant messaging (IM), real-time presence, web conferencing with app sharing, as well as IP and PSTN telephony across a broad range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and system integrators can help your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model appropriate for your current and long-term goals, deploy Lync 2013 so as to speed up your ROI, and provide live online and onsite training to your IT team and users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.
Case Study Wireless
Building to Building Wireless Example Application
Progent provided a wireless integration environment that allowed a school to improve productivity and eliminate the recurring expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites up to 2.5 miles apart and can reach even longer distances. This wireless solution offered improved performance and reliability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided immunity to local interference.
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