Computer Network Support for Medium-size Companies
By the Minute Billing for Network Outsourcing
Value Pricing for IT Outsourcing
Progent charges a competitive by-the-minute rate for technical support. Customers are not forced to spend money on sign-up fees or minimum commitments that could cause buying consulting that is never provided. Progent offers an extended hours online support program and does not bill for driving time with the exception of urgent support where onsite time is less than 4 hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges competitive by-the-minute rates for access to seasoned consulting experts. Progent’s Microsoft Certified consultants are fast, effective, and experienced. By billing at a reasonable per-minute rate and solving issues fast, Progent gives small and mid-size businesses the best return-on-investment available in the country for IT support. - Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined by-the-minute engagement model requires no complex service agreements, minimum commitments, or hidden charges for support services provided during regular working hours. Many support organizations have minimum commitments or similar extra charges that inflate service costs. For remote help, you are billed just for the actual minutes Progent uses working on your problem. If it only requires ten minutes to solve your difficulty, then you only pay for those few minutes. For regularly scheduled on-location service calls reserved at least 24 hours in advance, you owe only for the time when Progent's expert is there on location solving your problems. No on-location surcharges, driving time, or expenses. Simply Progent's competitive by-the-minute rate. For urgent immediate on-premises service jobs, you could be required to pay for the Progent engineer's travel time, but not at a higher emergency rate. Since Progent offers a large team of expert engineers located throughout the area and in key cities throughout the U.S, an available expert is normally close by to help. - Low Overhead Through Leveraged Technology
Progent delivers support as efficiently as feasible in order to come up with fast, low-cost solutions. By leveraging advanced technology, Progent streamlines support logistics and reduces administrative expenses. Progent's remote help and proactive monitoring push support bills down significantly by resolving problems quickly and avoiding serious failures. Progent's efficient virtual office network enables Progent's consultants to spend more time on fixing IT problems and spend less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions. - Remote Support
Progent is a leader in delivering protected remote support to business networks worldwide. When practiced properly, remote support provides dramatic productivity enhancements and cost savings by solving problems in a fraction of the time that would be required for an on-premises support call. Progent's remote service experts are able to solve problems rapidly, and Progent's low-granularity billing scheme for remote support protects clients from having to pay for support that is never provided. - Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
An index of content::
Apple Certified Support Professional (ACSP) Migration Help
NNCSE IT Consulting Companies
Progent provides clients access to engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that customers deserve to be sure that their IT support consultants have formal training as well as broad practical backgrounds so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly superior vendor assistance than is available to uncertified consultants, enabling Progent to offer customers a higher class of IT service. In addition, major certifications such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory requirements by using the services of accredited IT professionals.
Exchange 2013 eDiscovery Online Support
Microsoft Exchange 2013 Specialist
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a revamped architecture. These enhancements affect key areas such as manageability, high availability (HA), security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, design a cost-effective validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and support and management services for Microsoft Exchange 2013.
Shared Helpdesk Consulting
Supplemental Call Center Integration
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are intended specifically for small organizations who need fast access to a Help Desk Call Center with expert phone support and effective escalation options but who must work within a limited IT budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Application Monitoring Troubleshooting
Technology Consulting MOM 2007
Remote continuous monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the health of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can afford a degree of network stability that was once limited to enterprises. Progent can provide several Remote Monitoring and Management options delivered as economical service packages created to assist your company to detect and fix a most IT network problems before they can disrupt productivity.
24-7 ProSight Email Guard Spam and Virus Filtering Service Consultant Services
24-7 ProSight Email Denial of Service Protection Engineers
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
BlackBerry Enterprise Server Support Services
24-Hour BlackBerry Enterprise Server Online Help
Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry solutions affordably and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's efficient remote service delivery model, offers small businesses a cost-effective option for integrating BlackBerry technology productively into their information network.
Linux Online PC Consulting
Linux RedHat Remote Consultancy
Progent offers national urgent technical support and troubleshooting services for businesses that run environments powered by versions of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting offers optimum leverage for your IT dollar by preserving client efficiency and limiting the hours billed for computer analysis and repair. Advanced online access tools and skilled technicians and consultants allow Progent to solve the majority of IT issues without wasting time and money by traveling to your location. In most of situations your IT problems can be dealt with by telephone or through a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISM and CISSP premier security specialists to assist with the most challenging system issues.
Fortinet 800 Series Firewalls On-site Support
Fortinet 1100 Series Firewalls Technical Support Services
Fortinet next-generation firewalls (NGFWs) are leaders in offering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall experts can help you to integrate your Fortinet FortiGate security appliances to protect your IT assets at the enterprise edge, within the data center, at branches, and in the cloud.
Network Consulting Work From Home Job
Computer Consultant Work At Home Job
Progent is hiring a range of on-staff workers such as motivated Microsoft Certified Systems Engineers; system consultants who have Cisco CCDP or CCIE certification; and specialists in fault-tolerant network architecture with experience in mobile connectivity, wireless integration, high-availability environments, business continuity planning, data protection, and server virtualization. Progent is also seeking desktop support technicians, off-site troubleshooting specialists, and CISSP or CISM certified security consultants. Progent is also hiring veteran managers who can perform efficiently in our high-growth, virtual office model. Progent works with freelance professionals with in-depth expertise and field background in high-demand information technology topics beyond our primary service concentration. Our Experts Group includes independent consultants who offer advice and development services for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of popular operating systems such as Linux derivatives, Macintosh, or Solaris, or offer expert help in areas like telecom, web site design, Electronic Data Interchange, web commerce, or dbm programming. Freelance consultants premier by Progent cooperate with our in-house consultants to provide end-to-end IT services for small business networks.
Juniper Junos os Cybersecurity Tech Services
Security Tech Services Juniper Junos J-Web
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Top Quality ransomware data recovery Consultants
ransomware rebuild Consultancy
Progent's seasoned ransomware recovery consultants can help you to restore a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Small Business Computer Consultant
Small Business Technology Consulting
If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services save your organization from over-reliance on an individual independent consultant while giving you affordable and dependable access to enterprise-class network support. By delivering IT consulting service when you require it, offering advanced knowledge for critical applications, delivering unique support such as automated network monitoring, and charging only for support you use, Progent gives you an economical way for maximizing the productivity of your small office information system. Progent is the intelligent way for small organizations to create and support a reliable and secure IT network and to benefit from quick access to the skilled support typically available only to businesses who can afford a sizeable in-house IT organization.
Professional Exchange Server Migration
Exchange Upgrade Services
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast return on investment by increasing your workers' efficiency, cutting the expense of hardware and support, simplifying management, and integrating your vital communications platforms.
Wi-Fi VoIP phone integration Remote Technical Support
wireless IP phone security Online Help
Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are on the move within office, hospitality, retail or other venues where management requires user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD mode of mobile communications. Creating solutions with Cisco's wireless IP phones usually demands that you configure and fine tune many key pieces of your wireless environment including APs, routers, wireless LAN controllers, and call management software. Progent's certified consultants offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.
Professional Cisco switch patch management
VoIP phones patch management Professional
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your servers, peripherals {like printers and scanners, network infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Forefront TMG Firewall Remote Technical Support
Threat Management Gateway Configuration
Microsoft Forefront TMG 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that acts as a one-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut costs and improve recoverability. Progent's Microsoft-certified consultants can help you to plan and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway from ISA Server.
Microsoft Firewall Online Troubleshooting
Microsoft ISA 2004 Server IT Consulting
Progent’s Microsoft certified consultants offer small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain a full featured application-layer aware firewall that can protect your business network from attack by external and inside threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which enables these products to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert design and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.
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