Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for consulting support. Clients are not required to pay for sign-up fees or minimum commitments that may cause buying support that is never provided. Progent offers an after-hours remote support program and does not bill for driving time with the exception of urgent support where onsite time is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for access to proven consulting experts. Progent's Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By charging a reasonable by-the-minute rate and resolving problems quickly, Progent offers small and mid-size companies the best ROI available in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during normal business hours. Many support firms have minimum commitments or similar added fees that push support bills. For online support, you pay only for the actual minutes Progent uses working on your technical issues. If it only takes a few minutes to solve your difficulty, then you only pay for those few minutes. For scheduled on-location support calls reserved at least one day in advance, you pay just for the period when Progent's consultant is actually on location solving your problems. No on-site surcharges, travel time, or expenses. Just our low by-the-minute rate. For emergency immediate on-site service jobs, you could be required to pay for the Progent consultant's driving time, but not at a higher expedited service rate. Because Progent maintains an extensive team of seasoned engineers located throughout the service territory and in major regions across the U.S, a capable expert is normally close by to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible so as to come up with fast, low-cost solutions. By taking advantage of the latest technology, Progent streamlines support delivery and minimizes operational expenses. Progent's online support and proactive monitoring push service bills down dramatically by handling problems fast and avoiding catastrophic failures. Progent's efficient virtual office network enables Progent's consultants to concentrate on resolving IT issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in providing protected online help to business information systems worldwide. When performed correctly, online service offers dramatic productivity improvements and cost savings by dealing with issues in a small percentage of the time that would be required for an in-person support call. Progent's online service experts know how to resolve problems rapidly, and Progent's by-the-minute pricing model for online service shields customers from having to pay for help that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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