Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical services. Customers are not required to pay for retainers or minimum commitments that may result in paying for consulting that is never provided. Progent offers an extended hours remote technical support program and does not bill for travel except for urgent support where onsite labor is less than four hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at competitive by-the-minute rates for the services of proven consulting professionals. Progent's Microsoft Premier consultants are fast, effective, and experienced. By charging a reasonable per-minute rate and solving issues fast, Progent offers small and medium-size businesses the best ROI available in the country for network support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple by-the-minute engagement model demands no complicated service agreements, minimum commitments, or concealed surcharges for services delivered during normal working hours. Many support firms have minimum charges or similar extra charges that inflate support costs. For online help, you are billed just for the actual minutes Progent uses dealing with your technical issues. If it only requires ten minutes to resolve your difficulty, then you are only charged for those minutes. For regularly scheduled on-site support calls booked at least 24 hours ahead, you pay just for the period when Progent's expert is there on location solving your technical issues. No on-location charges, travel time, or expenses. Just Progent's low per-minute rate. For emergency same-day on-site service calls, you could have to pay for the Progent engineer's driving time, but never a higher emergency rate. Since Progent offers a large pool of expert engineers located across the service territory and in key regions across the United States, a capable consultant is normally close by to assist you.

  • Low Overhead Through Leveraged Technology
    Progent provides services in the most efficient way possible in order to produce fast, affordable solutions. By leveraging the latest technology, Progent trims the costs from service logistics and reduces administrative expenses. Progent's remote support and automated monitoring drive service costs down significantly by resolving anomalies fast and avoiding serious failures. Progent's efficient virtual office environment allows Progent's support staff to spend more time on fixing IT problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a pioneer in providing secure remote support to business information systems anywhere. When performed correctly, online support provides significant productivity enhancements and cost savings by dealing with issues in a fraction of the time that would be required for an on-premises support visit. Progent's online support experts can resolve problems quickly, and Progent's per minuite pricing model for online support protects customers from having to pay for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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