Network Support for Mid-size Companies

Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Clients are not forced to pay for sign-up fees or minimum commitments that may result in buying consulting that is never provided. Progent offers an extended hours remote support program and does not bill for driving time with the exception of urgent support in which onsite labor is under four hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent charges affordable per minute rates for access to seasoned consulting experts. Progent's Microsoft Certified engineers are fast, effective, and experienced. By charging a reasonable by-the-minute rate and solving issues quickly, Progent offers small and medium-size companies the best return-on-investment you can find in the country for IT consulting.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model requires no complex contracts, minimum commitments, or hidden charges for services delivered during normal working hours. Many support organizations have minimum commitments or similar extra fees that drive up support bills. For remote support, you are billed just for the actual minutes Progent uses dealing with your technical issues. If it only requires a few minutes to solve your difficulty, then you only pay for those few minutes. For regularly scheduled on-location support calls booked at least one day in advance, you pay only for the time when our consultant is actually on site solving your problems. No on-location surcharges, travel fees, or expenses. Just Progent's competitive by-the-minute rate. For urgent same-day on-premises support calls, you may have to pay for our engineer's travel time, but never a higher emergency rate. Because Progent maintains an extensive team of seasoned engineers situated throughout the area and in key regions across the U.S, a capable expert is usually close by to help.

• Low Overhead Through Leveraged Technology
  Progent provides services in the most efficient way feasible so as to come up with timely, low-cost solutions. By exploiting advanced technology, Progent streamlines support delivery and minimizes administrative expenses. Progent's online support and automated monitoring push support costs down significantly by handling problems quickly and preventing serious failures. Progent's sophisticated virtual office network enables Progent's consultants to focus on fixing information technology issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in providing secure online help to business information systems anywhere. When performed correctly, online support offers significant productivity improvements and cost reductions by solving issues in a small percentage of the time that would be needed for an on-site support visit. Progent's remote service professionals know how to solve problems quickly, and Progent's by-the-minute billing model for remote help shields customers from having to pay for support that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.