Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting services. Customers are not forced to pay for sign-up fees or minimum commitments that may result in buying consulting that is never delivered. Progent offers an after-hours online support program and does not bill for travel with the exception of emergency help in which on-site labor is under 4 hours.
Important features and advantages of Progent's value pricing model include:
- Affordable By-the-Minute Rates
Progent charges competitive per minute rates for access to proven support experts. Progent's Microsoft and Cisco Certified consultants are fast, efficient, and experienced. By billing at a reasonable by-the-minute rate and resolving issues fast, Progent offers small and mid-size businesses the best return-on-investment you can find in the country for IT consulting.
- Streamlined Engagement Model without Retainers or Surcharges for Standard Services
Progent's streamlined per-minute engagement model requires no complicated contracts, retainers, or hidden charges for services delivered during regular working hours. Many service organizations have minimum commitments or similar added charges that inflate support costs. For remote support, you pay only for the logged minutes Progent spends dealing with your technical issues. If it only requires a few minutes to resolve your problem, then you only pay for those few minutes. For regularly scheduled on-location support work reserved more than 24 hours in advance, you owe only for the period when Progent's consultant is actually on site solving your problems. No on-site surcharges, driving fees, or expenses. Simply Progent's competitive per-minute rate. For urgent immediate on-premises service jobs, you could have to pay for the Progent engineer's driving time, but never a higher emergency rate. Since Progent offers an extensive pool of seasoned consultants located across the service territory and in key regions throughout the United States, an available consultant is normally nearby to help.
- Low Overhead Through Leveraged Technology
Progent delivers support as efficiently as possible in order to produce timely, affordable solutions. By exploiting the latest technology, Progent streamlines support delivery and reduces operational overhead. Progent's remote support and proactive monitoring push support costs down significantly by resolving anomalies quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office network allows Progent's consultants to concentrate on fixing network issues and spend less time on logistics.
Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.
- Remote Support
Progent is a leader in providing protected online help to business networks anywhere. When performed correctly, online support offers significant productivity enhancements and cost reductions by solving issues in a fraction of the time that would be required for an on-premises service visit. Progent's remote service experts can resolve problems rapidly, and Progent's by-the-minute billing scheme for remote help shields clients from being billed for support that is never delivered.
- Proactive Monitoring
ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.