Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not forced to spend money on sign-up fees or monthly commitments that may result in paying for consulting that is never delivered. Progent offers an after-hours remote technical support program and does not charge for travel with the exception of emergency help in which onsite labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent charges competitive by-the-minute rates for access to seasoned consulting professionals. Progent's Microsoft and Cisco Premier engineers are quick, efficient, and experienced. By billing at a reasonable per-minute rate and solving problems fast, Progent gives small and mid-size businesses the best ROI available in the country for IT support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's streamlined by-the-minute engagement model requires no complex contracts, retainers, or concealed surcharges for support services delivered during normal working hours. Many service organizations have minimum commitments or other extra fees that push support costs. For online support, you pay only for the actual time Progent uses working on your problem. If it only takes a few minutes to solve your problem, then you only pay for those few minutes. For regularly scheduled on-location support calls reserved at least one day ahead, you owe just for the time when Progent's consultant is actually on location fixing your problems. No on-location surcharges, driving fees, or expenses. Simply Progent's competitive per-minute rate. For urgent immediate on-site service calls, you could be required to pay for our consultant's driving time, but not at an increased emergency rate. Because Progent maintains a large team of expert consultants situated throughout the service territory and in major cities throughout the United States, a capable consultant is usually nearby to help.

  • Low Overhead Through Leveraged Technology
    Progent provides support as efficiently as possible so as to come up with fast, affordable solutions. By leveraging advanced technology, Progent streamlines support logistics and reduces administrative overhead. Progent's online support and automated monitoring drive support bills down significantly by resolving anomalies fast and preventing serious breakdowns. Progent's efficient virtual office network allows Progent's support staff to focus on fixing information technology issues and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in delivering protected remote help to business networks worldwide. When performed properly, online service offers significant productivity enhancements and cost savings by dealing with problems in a fraction of the time that would be needed for an on-premises service call. Progent's online support experts know how to solve problems quickly, and Progent's low-granularity pricing scheme for online service shields customers from having to pay for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.

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