Computer Network Outsourcing for Medium-size Companies

Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for consulting support. Customers are not required to spend money on sign-up fees or monthly commitments that may cause buying consulting that is never delivered. Progent offers an after-hours remote technical support program and does not charge for driving time except for urgent help where on-site labor is under 4 hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive per minute rates for the services of seasoned support professionals. Progent's Microsoft Premier engineers are quick, effective, and experienced. By billing at a competitive per-minute rate and solving problems quickly, Progent offers small and mid-size businesses the top return-on-investment available in the country for information system support.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's streamlined per-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during regular working hours. Many support firms have minimum charges or other extra charges that inflate support costs. For remote support, you pay only for the logged time Progent uses working on your technical issues. If it only requires ten minutes to resolve your problem, then you are only charged for those minutes. For scheduled on-location service work booked at least 24 hours in advance, you pay just for the period when our consultant is actually on location solving your technical issues. No on-site charges, travel time, or expenses. Simply Progent's competitive by-the-minute rate. For urgent immediate in-person support calls, you could be required to pay for our engineer's driving time, but not at an increased expedited service rate. Since Progent offers a large team of seasoned engineers located across the service territory and in key regions across the U.S, a capable expert is normally nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides support as efficiently as feasible in order to come up with timely, low-cost solutions. By exploiting the latest technology, Progent trims the costs from service delivery and reduces operational expenses. Progent's online help and automated monitoring push support bills down significantly by resolving anomalies fast and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's support staff to concentrate on fixing information technology issues and waste less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a leader in delivering secure remote support to business networks anywhere. When performed properly, online service provides significant productivity enhancements and cost savings by dealing with issues in a small percentage of the time that would be needed for an on-premises service call. Progent's remote service professionals know how to resolve problems rapidly, and Progent's per minuite pricing model for remote help shields clients from paying for help that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.