Computer Network Support for Medium-size Businesses

Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for consulting support. Clients are not required to spend money on retainers or monthly commitments that may result in buying support that is never delivered. Progent offers an after-hours online technical support program and does not charge for travel with the exception of emergency support where onsite time is under four hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent charges competitive per minute rates for the services of seasoned support experts. Progent's Microsoft Certified consultants are fast, effective, and experienced. By charging a reasonable per-minute rate and resolving issues fast, Progent gives small and mid-size businesses the best ROI available in the country for information system support.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's simple by-the-minute engagement model requires no complex service agreements, retainers, or concealed surcharges for services delivered during regular working hours. Many service organizations have minimum commitments or similar added fees that push support bills. For online help, you are billed only for the actual time Progent spends dealing with your problem. If it only requires a few minutes to solve your problem, then you are only charged for those minutes. For scheduled on-site support work reserved at least 24 hours ahead, you owe only for the period when our consultant is there on location solving your technical issues. No on-location charges, driving fees, or expenses. Just Progent's competitive by-the-minute rate. For emergency immediate in-person service jobs, you may be required to pay for the Progent engineer's travel time, but never a higher expedited service rate. Because Progent maintains a large pool of expert engineers situated across the area and in key regions across the United States, a capable consultant is usually nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent delivers support in the most efficient way feasible in order to produce timely, affordable solutions. By leveraging the latest technology, Progent streamlines service delivery and minimizes operational overhead. Progent's online help and proactive monitoring push support costs down significantly by resolving anomalies quickly and preventing catastrophic failures. Progent's efficient virtual office network allows Progent's support staff to spend more time on resolving information technology problems and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a pioneer in delivering protected online help to business information systems anywhere. When performed properly, online support provides dramatic productivity enhancements and cost reductions by solving issues in a fraction of the time that would be required for an on-premises service call. Progent's remote support experts are able to resolve problems quickly, and Progent's low-granularity billing scheme for online help shields clients from paying for help that is never delivered.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.