Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.


Additional Topics of Interest

Colocation Online Troubleshooting
Hosting Facility Technology Consulting

For large organizations, Progent can supplement internal network support groups by providing world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global businesses with branches, Progent can act as a seamless local extension of enterprise network management. Progentís enterprise support services include company-wide security, remote branch office support, system design, Sarbox conformance, project planning, and top-level support for multi-site network environments powered by Enterprise Windows 2000. Progent can provide field consultants and technicians to assist with a site relocation or branch move, or a network architect to assist with building or using an Internet Data Center or co-location site.

CCIE Expert Certified On-site Support Support and Setup
Fort Worth, Texas Phone Support Technical Support

For medium-size businesses who need network support, Progent offers an array of alternatives such as on-site help, remote support, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staffing, business relocation services, application programming, and professional consultation. For medium-size companies in California or other areas covered by Progent's field engineers, Progent provides expert in-person help for fixing technical issues quickly and affordably.

Microsoft Exchange Hosting Services
Microsoft Certified Expert Exchange Server Hosting Consultant Services

Progent's MS Exchange Server Hosting Services provide an enterprise-class data center with backed-up power and environmental control systems, 24x7 site security and operations center, plus fault-tolerant access to tier-1 Internet service companies. Hosted Exchange servers are configured as virtualized machines for high uptime, easy expandability, and fast recovery. Progent's services feature complete incorporation with your network, access to handheld communication products, automated monitoring of efficiency and security, spam and virus protection, security update and service pack control, Helpdesk support, daily data backup, and comprehensive messaging management services.

Branch Offices Computer Consultant
Support and Setup for Sales Office

Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to build an unmatched ability for serving branch offices that require network service with the responsiveness associated with with small companies but which offers professional communications, complete documentation, and adherence to corporate IT standards. If your enterprise maintains a sales office situated anywhere in California or any region covered by Progent's consultants, Progent can offer a wide array of on-premises and remote network consulting services and system design expertise.

Network Performance Optimization Technical Support Services
ProSight Remote Network Infrastructure Monitoring Technology Consulting Services

ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems.

Remote Technical Support for MOM 2000
Lexington-Fayette, KY Remote Troubleshooting for Operations Manager

Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.

Network Support Help Desk Online Consulting
San Antonio, Texas Support Help Desk Specialists

Progent provides several essential types of Contact Center support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients convenient access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on earning the support Call Center a positive reputation as a key contributor to company performance. Progent's goal is to resolve and not merely record problems.

Infor SyteLine CloudSuite Business Analyst Consultants
Engineer

Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify complicated supply chains and streamline key business processes to get products to market fast and meet customer commitments consistently. Progent can provide the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that spans from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, training, and database administration.

Remote Support Services for Microsoft Partner
Network Admin Companies for Microsoft Certified in Windsor, CA

Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client satisfaction and are afforded the closest working relationship with Microsoft. The understanding, skills, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better support for your information system.

Microsoft Configuration for SharePoint Portal Server
SPS IT Services in Monterey County

Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for efficiently connecting people, groups and information. SharePoint Server provides a common spot for your workers or clients to connect to, manage, distribute and manipulate relevant information, files, and software and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and major tasks with the knowledge theyíve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint environment or migrate to the latest release of SharePoint.

Windows Server 2008 Failover Clustering Computer Consultants
Santa Ana, California IT Services

The clustering feature set incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically redesigned to streamline the installation, configuration, and management of clusters that offer improved levels of system availability, security, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, revamped setup and deployment, improved cluster management, new cluster architecture for increased uptime, better security and quorum models, fewer failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, train your IT personnel to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a disaster recovery procedure.