Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast solutions so you will not be forced to allow simple problems to fester.


Additional Topics of Interest

ISA 2000 Server Technical Support
Specialists in Mertztown, PA

Progent’s Microsoft certified consultants provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can secure your IT network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as HTTP, which allows these products to detect many threats that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through experienced planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

Microsoft Active Directory Technology Professional
Windows 2008 Active Directory Consultant Washington

Windows Enterprise Directory demands extensive field experience to configure efficiently across an enterprise. Progent’s Microsoft Certified engineers are experienced in planning, integrating, and supporting complex Enterprise AD installations. Progent’s fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, dealing with legacy legacy software configuration objects in production Active Directory environments, and repair of unsuccessful configurations of AD and Active Directory-associated programs.

Technical Consultant for Cisco ASA 5500-X Firewall with Firepower
Cisco ASDM for Firewall Management Support Services San Rafael, California

The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Small Business IT Support Firm for Cisco
Cisco Router System Consulting Alameda, California

Progent's Cisco certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, implement, manage, tune, and debug high-availability, scalable network solutions appropriate for shared public networks.

SMS Server Upgrade Online Technical Support
SMS Server 2003 Migration Online Help in Georgia

Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software quickly and reliably to appropriate users, lower software expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your awareness of vulnerability and by installing targeted patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational costs by fully utilizing the administrative capabilities built into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.

Citrix Virtual Server Services
Consulting Services for Citrix XenCenter New Jersey

Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current XenServer deployment and show you how to optimize resource utilization, performance, security and compliance, uptime, and recoverability.

Remote Troubleshooting for Microsoft Lync
Sunnyvale Microsoft Expert Engineer for Lync Server

Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network calling. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management via integration with Active Directory. Lync can also cut expenses by doing away with VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support services to assist your company to manage and repair your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business migration.

Cybersecurity Contractors for CISM
Services San Francisco Bay Area

Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic capabilities and global standards of performance that information security managers are expected to learn. It provides executive management the assurance that consultants who have qualified for their CISM credential have the experience and knowledge to deliver effective security management and consulting services.

Apple OSX Tiger Help and Support
Remote Troubleshooting for Macintosh OSX Hayward, California

Progent's experts offer macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom training. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad synchronization, or moving to Apple's iCloud services. For business environments based exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is reliable, safe, efficient and aligned with your organization's objectives.

Consultant Services for Skype for Business Instant Messaging
Skype for Business Edge Server Pool Engineers

Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Lync 2010 can enhance the capability of Exchange, SharePoint Server and Office or Office 365 and simplify management via integration with Windows AD. Lync can also cut expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to design and carry out a smooth Skype for Business migration.