Fast and Affordable Online Technical Support for Sydney New South Wales Information Networks
For businesses in Sydney New South Wales, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe only for the services that you actually get. Unlike many online service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions somehow turn into big invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to access your computer system without breaching network security.
Progent's proven service database application includes detailed documentation for the service that Progent's clients have been provided. Progent's staff consultants have access to the history of all help rendered to each customer by any Progent consultant. This history of trouble tickets and responses is structured as a conveniently accessible internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can determine optimal solutions in the least time.
Remote support available from Progent to customers in Sydney New South Wales include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle the most challenging issues associated with network infrastructure planning, integration, management, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value because their broad expertise allows them to resolve problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of the latest on-line support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.
Progent locations in Sydney Metro
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity products. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can enhance the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover quickly after a damaging breach. Security solutions offered by Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that include Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Sydney Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your company, or providing temporary online staff to reinforce your existing Call Center group during high-demand events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced information technology experts provides your customers in Sydney New South Wales quick access to a reliable network service group with years of experience providing telephone-based support and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a major enabler of company success, and Progent's goal is to resolve instead of merely annotate technical problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Sydney New South Wales online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By anticipating emerging problems before they expand into network outages, remote monitoring can head off disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Sydney New South Wales, Progent's online network support engineers can provide expert and affordable IT support whenever your business has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Sydney company works with a local independent support technician or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address sudden network emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Sydney New South Wales
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer businesses in Sydney New South Wales unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your company world class IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Sydney New South Wales and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online help and requires no ongoing retainer for services delivered during normal working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings include system integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise in specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your company.
- State of the Art Online Access Software
Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly personal service call. Effective online connectivity software and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.