For small and midsize companies in Sydney New South Wales, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. This lowers immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Support Technologies
Over time, Progent has refined a set of optimized technologies and proven methodologies that promote the highest level of efficiency for online consulting and repair for small business IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.
Progent's sophisticated service reporting application includes detailed histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of all help provided to each client by any consultant. This database of anomalies and resolutions is organized as a conveniently exploitable proprietary database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Sydney New South Wales or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts have advanced credentials in an extensive set of disciplines. This breadth of capability allows Progent's consultants to tackle virtually any crisis likely to crop up in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to companies in Sydney include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most intractable problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to find solutions for the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few service organizations make CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive timely help for severe network issues that are lowering worker productivity but are beyond the comfort zone of your regular network service resources. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly after a serious breach. Security services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile communication; securing your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Sydney New South Wales Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or improving your current one, selecting or enhancing Call Center software products to address the particular demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center group to handle demanding situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned network consultants offers your clients in Sydney New South Wales rapid assistance from a dependable technical support group with substantial experience providing telephone-based support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a crucial driver of company productivity, and Progent's aim is to solve instead of merely report network problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply online professional consulting support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. To learn additional information on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can support the creative components of Macintosh systems by offering remote help services and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Sydney New South Wales remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your network maintenance is proactive and automated. By uncovering looming issues before they grow into downtime, proactive monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.
Progent locations in Sydney Metro