For small businesses in Sydney New South Wales, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the practical background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where fast fixes manage to turn into large invoices. Progent's penchant for handling problems efficiently results in your business saving cash.
Progent's Online Support Tools
Over the years, Progent has developed an array of customized technologies and proven processes that ensure the highest degree of efficiency for online technical support and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your environment remotely without compromising system security.
Progent's powerful customer support reporting system includes thorough histories for all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each Progent client by every Progent consultant. This history of anomalies and repairs is structured as a readily exploitable support database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other extensive technical databases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Sydney New South Wales or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote support experts offer certified skills in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to handle almost any problem likely to crop up in a small business information system. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to clients in Sydney include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems encountered in network design, deployment, maintenance, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can get timely assistance for severe network infrastructure issues that are hurting worker efficiency but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your network using state-of-the-art remote troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-expert online service experts can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist your business to recover quickly after a serious penetration. Security support services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Sydney New South Wales Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the money or time to support an internal Help Desk but who need quick communication with an effective Help Desk with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an efficient new Call Center or improving your established one, evaluating or customizing Help Desk Call Center software to handle the particular needs of your business, or providing temporary online personnel to reinforce your internal Call Center resources to deal with demanding situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals gives your customers in Sydney New South Wales quick contact with an effective support group with years of experience offering phone consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a significant driver of company success, and Progent's aim is to solve instead of just document network problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. For additional information about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can nurture the artistic aspect of Mac environments by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Sydney New South Wales remote network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, automated monitoring can minimize disruptive and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.
Progent locations in Sydney Metro