Fast Online Troubleshooting for Sydney New South Wales Computer Networks
Immediate Phone Support for Sydney NetworksFor companies in Sydney New South Wales, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers immediate costs since service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your company's computer system without compromising network security.

Progent's sophisticated technical support database system includes comprehensive records describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of support provided to each Progent client by every engineer. This archive of problems and fixes is stored as a readily exploitable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote service experts can find the most efficient solutions in the least time.

Remote technical services available from Progent to businesses in Sydney New South Wales include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk Call Center application software to meet the unique demands of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group during demanding situations like software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of experienced network experts gives your customers in Sydney New South Wales immediate contact with an efficient technical support group with years of experience providing phone support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key enabler of business productivity, and Progent's goal is to solve instead of simply report IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Sydney New South Wales remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive and automated. By exposing emerging issues before they cause downtime, automated monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a combination of operating systems.
How Your Sydney Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Sydney New South Wales, Progent's phone-based network support engineers can deliver professional and affordable IT help whenever your company requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Sydney office works with a local independent consultant or maintains an in-house organization that can handle common network problems, Progent’s Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Sydney New South Wales
Progent's online technical help services enable your Sydney business to have the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Sydney New South Wales, nearby network support providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, major troubles can spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service professionals give you an easy, fast, and economical way to supplement your regular resources and to transfer valuable knowledge to increase your capability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses commonly rely on independent freelance service providers. While freelance service people carry smaller internal costs than big support companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to wait for help during an emergency. As your network grows, network downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed environments require careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet vital business demands and ease future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent has supported Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided system integration, customization, training, and debugging since the product's debut. Progent offers in-depth support for updating out of date Dynamics GP ERP systems. Progent can assist you to plan, validate, and implement an efficient migration from a an outdated version of GP to the current release of Dynamics GP.

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    Progent's Cisco-certified CCIE networking consultants can assist organization to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to current models.

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    • Windows 2000 Server Technical Support Services
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    Progent's Microsoft-certified Windows Server 2000 experts can provide network help and IT consulting services for the entire line of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, optimization, and troubleshooting services include network design, installation, project management, on-site and remote support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progent provides nationwide urgent help and consulting services for businesses that operate Sun Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft products. Remote technical support provides optimum leverage for your information technology dollar by extending user productivity and shortening the time billed for network analysis and repair. Advanced online support tools and experienced service specialists and engineers combine to enable Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco CCIE network experts and CISA premier security specialists to assist you with the toughest system problems.

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    Configuration Manager automates application and device deployment and updating, centralizes compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables secure end-user self service, and delivers a single control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and maintain Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s complete family of hardware and software aimed at eliminating information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user authentication, authorization, and tracking from an easy-to-use Web interface.

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    Progent has a long background providing a full-spectrum of online network support and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert remote IT support and has delivered network support to organizations in all 50 states. Remote support saves travel expenses and resolves issues more quickly than on-premises support.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.

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    Progent’s computer outsourcing services for small businesses include planning Server 2003, .NET, and BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site repair, resolving chronic integration issues, and producing a comprehensive security plan. Progent can help you maximize system reliability and performance with fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also offers project management help for major migrations and can help with requirements definition, resource inventory, bill of materials production, vendor selection, purchasing coordination, and complete documentation. Progent’s computer outsourcing help also includes education for office productivity programs such as Microsoft Office XP.

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    Progent can provide cost-effective remote and onsite consulting to assist companies to move all or part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable the use of Google's cutting edge machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies.

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    The Help Desk service delivery structure adopted by Progent offers small organizations an affordable option to reliance on independent consultants by offering broad technical knowledge accessible to numerous engineering groups, optional 24x7 access to urgent assistance, escalation capability to world-class engineers for solving even the most complex problems, support consistency and reliability, quick follow-up overseen by veteran support managers, a variety of convenient techniques for requesting support tasks, and excellent progress visibility made possible by trouble ticket updates and available through a web-based portal.

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    To deliver economical IT services for small businesses, Progent offers full-service IT outsourcing packages that give small offices fast access to network expertise without requiring you to hire, educate, and maintain an expensive full-time IT staff. Progent’s IT outsourcing services give you an affordable way for creating a protected and reliable system for your important Windows office productivity products including Microsoft Office XP and Office 2003.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud components into a cohesive information management solution.

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    Progent can provide economical remote access to consultants skilled in a wide range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent offers help for all major data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent can assist your company to design, upgrade, or troubleshoot backup systems for a variety of topologies such as on-premises, remote, cloud, or hybrid.

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    Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.

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    Progent can assist small and mid-size businesses to design, deploy and troubleshoot the network infrastructure required for a remote workforce.

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    Microsoft System Center OpsMgr 2012 R2 Setup and Support

    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate critical problems detected by Microsoft SCOM 2012.

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    Progent has been delivering SharePoint support since the first product was published over a a dozen years, and Progent has the scope of technical know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 migration.

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    • Microsoft Windows Repair Installation
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    To deliver economical network support for small businesses, Progent offers full-service computer outsourcing plans that offer small companies quick access to network help without requiring you to recruit, train, and maintain an expensive in-house IT team. Progent’s IT outsourcing packages offer you an affordable alternative for creating a secure and reliable environment for your important Windows office productivity products including Office XP and Microsoft Office 2003.

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    Office 365 is Microsoft's expanding suite of client productivity apps and cloud services available on a subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at customers from students and home offices to enterprises. Progent offers quick and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can help your business to understand the many subscription plans available with Office 365 and configure your network with Office 365 so you realize top business value. Progent supports cross-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid networks that transparently combine local and cloud products and services.

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  • Wi-Fi RF Coverage Maps Computer Engineer Online Wireless Site Survey Support
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  • Windows Server 2016 Cloud Witness Consultant Windows Server 2016 Failover Clusters On-site Support
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    • CCIE Certified IT Consultants Meraki MR20 Access Point
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    Progent's Cisco-certified wireless networking consultants can provide remote and onsite consulting and support services to assist your organization to plan, install, manage, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent can also help you to design and deploy hybrid networks that integrate local and cloud-hosted resources and that provide seamless connectivity, enhanced security and compliance, unified management, and consistent performance for all your mobile and desktop endpoints.
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