Fast Online Troubleshooting for Sydney New South Wales Computer Networks
For companies in Sydney New South Wales, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers immediate costs since service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and field-proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your company's computer system without compromising network security.
Progent's sophisticated technical support database system includes comprehensive records describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of support provided to each Progent client by every engineer. This archive of problems and fixes is stored as a readily exploitable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote service experts can find the most efficient solutions in the least time.
Remote technical services available from Progent to businesses in Sydney New South Wales include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network engineers, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs can resolve even the most difficult issues surrounding network infrastructure planning, installation, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating software updates. CCIEs are an excellent cost-effectiveness because their broad expertise permits them to solve problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced remote support tools in order to perform quick, secure, and economical diagnosis and remediation.
Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.
Progent locations in Sydney Metro
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity devices. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs deployment services, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can bolster the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist your business to recuperate rapidly after a damaging penetration. Security services available from Progent include: in depth information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Sydney Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk Call Center application software to meet the unique demands of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group during demanding situations like software migrations, major upgrades, or installing new applications.
Progent's Call Center team of experienced network experts gives your customers in Sydney New South Wales immediate contact with an efficient technical support group with years of experience providing phone support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key enabler of business productivity, and Progent's goal is to solve instead of simply report IT issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Sydney New South Wales remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive and automated. By exposing emerging issues before they cause downtime, automated monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a combination of operating systems.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Sydney New South Wales, Progent's phone-based network support engineers can deliver professional and affordable IT help whenever your company requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Sydney office works with a local independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address sudden network crises or particularly tough integration projects.
Advantages of Progent's Network Help for Businesses in Sydney New South Wales
Progent's online technical help services enable your Sydney business to have the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being increasingly available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most companies in Sydney New South Wales, nearby network support providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, major troubles can spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service professionals give you an easy, fast, and economical way to supplement your regular resources and to transfer valuable knowledge to increase your capability to resolve future problems in-house.
- Less Reliance on Individual Consultants
For IT support, smaller businesses commonly rely on independent freelance service providers. While freelance service people carry smaller internal costs than big support companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to wait for help during an emergency. As your network grows, network downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations often start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed environments require careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet vital business demands and ease future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.