Progent offers affordable online support from IT engineers skilled in a wide range of utilities and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus notebooks and handhelds. Progent offers consulting support for leading backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can help you to design, enhance, or maintain data backup systems for a range of topologies such as local, remote, cloud, or hybrid.
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each client. The practice of documenting and archiving service records results in more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't release the keys to the kingdom.
The cluster technology incorporated into the Datacenter and Enterprise editions of Windows Server 2008 has been radically re-engineered to streamline the installation, setup, and administration of clusters that offer greater levels of system dependability, protection, performance, and flexibility. New or improved capabilities include automated cluster verification, easier configuration and installation, unified cluster administration, redesigned cluster architecture for maximum availability, better protection and quorum structure, elimination of failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist your company assess the business benefits of Windows clustering, plan and implement an installation, train your IT personnel to administer your failover clusters, provide continuing consulting and technical help services, and produce and validate a business continuity plan.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to design and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
Progent's ransomware experts can help you to evaluate your ransomware vulnerability, monitor and guard your IT environment, help with negotiating a settlement with a hacker, and restore an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent delivered a wireless integration solution that allowed a school to improve productivity and avoid the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless solution offered better performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.
Progent can assist you to understand the wealth of subscription options available with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and manage hybrid networks that seamlessly integrate local and cloud-based products and services.
Progent's certified SonicWall firewall consultants can help you deploy, maintain, and update SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end network protection solution and build security into your corporate practices.
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Mid-size companies who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.
If your company is developing Linux-based applications in an environment that has Windows-based servers, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how without the continual distraction of managing your business network. By using automated network monitoring and by providing online and in-person assistance when your company needs it, Progent represents an affordable solution for maintaining an information system that provides high reliability, security, and performance. Progent's Linux developer assistance services include comprehensive it outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, 24x7 monitoring, and Help Desk Call Center outsourcing.
Progent's proven ransomware recovery consultants can help your business to rebuild an IT network damaged by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky.
Progent's Microsoft-certified consultants offer computer support and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to plan, integrate, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.
Progent's Microsoft-certified consultants can provide advanced expertise in deploying, operating and debugging any edition of Project, Microsoft Project Server, and Project Online and can deliver a wide range of affordable remote support services based on proven best practices to assist businesses of all sizes to receive all the benefits of this powerful project management solution. Support services available from Progent include system design, installation and migration, strategies for secure file and status sharing among onsite and remote or mobile users, network optimization, and customized online training.
Progent provides small organizations a pair of specially designed network security inventory packages that provide, at a set fee, remotely administered scans of your security profile which are analyzed by certified security engineers who interpret the results of the remote scan, deliver objective summaries of your current security vulnerability, and offer recommendations for improvements. Progent has developed two complementary network security evaluation scanning packages for external and internal scanning that are priced to meet the budgets of small businesses while providing enterprise-quality assessments of your network's exposure to attack.
Progent offers customized remote instruction for a range of client apps and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Visio plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the benefits of traditional in-person instruction, including instant communication between clients and trainers, but eliminates the expenses of transportation and the hassle of attempting to accommodate the schedules of multiple workers. Offered to individuals or groups of any size, Progent's virtual training allows the teacher to conduct the class from a remote office and the students can be dispersed across a campus or across the country. Virtual training utilizes powerful learning tools like virtual white boards, real-time questions, and shared applications. Sessions can be brief and personalized to specific topics or longer in time and broader in coverage.
Progent's UNIX family consulting services offer small companies and developers support for administering and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with an easy single consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent offers quick access to the skills of veteran wireless consultants who can help organizations to determine the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to help you to choose, provision, and position UniFi wireless access points for optimal signal coverage and throughput.
Progent's certified Windows 2000 Server consultants can provide computer help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting services include system planning, installation, documentation, on-site and remote support, Help Desk outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Progent's Juniper-certified network engineer can assist you to plan and implement Juniper Firewall and VPN technology, enhance and support your infrastructure, and upgrade smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can also offer support for Juniper's flagship network control software to enable you to simplify the management and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain environments that incorporate a mix of Juniper's OS platforms.
Progent's experts can provide macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide help with Apple Mac applications. Progent can also help your business with Apple iPhone integration and iPad management, or migrating to iCloud. For computer environments based exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is available, secure, efficient and aligned with your organization's objectives.
Progent can help you with every aspect of Azure cloud integration such as needs definition, readiness evaluation, solution design, pilot testing, implementation, automated administration, performance optimization, software license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure-based services.
Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Ekahau-certified Wi-Fi site design consultants can help your business to plan, implement, enhance, manage and debug a Wi-Fi network optimized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems quickly.
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or modernize .NET apps rapidly and at low cost.
Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Progent provides consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewalls.
Progent's consultants can assist you with every stage of Microsoft Azure migration including needs definition, prerequisites evaluation, system architecture, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN connections so that your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to set up a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure services.
Progent offers live online instruction for an array of desktop applications and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Access and Visio plus Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of traditional physical classroom instruction, such as instant interaction between students and teachers, but avoids the expenses of travel and the hassle of attempting to accommodate the schedules of many workers. Available to individuals or groups of any size, Progent's virtual training allows the trainer to run the class from a remote office and the clients can be spread throughout an office or across the country. Live online training supports proven learning mechanisms like broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be short and personalized to specific subjects or longer in time and broader in scope.
SQL Server 2005 offers powerful, familiar tools to IT experts as well as to network users, reducing the complexity of creating, deploying, managing, and using company data and database applications on platforms ranging from handheld devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in designing and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's certified cybersecurity experts can run NodeZero-powered PEN tests to verify your security monitoring and protection systems and policies are properly configured and effective.
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and troubleshoot Cisco Small Business Wireless APs.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest technologies. For Progent clients without sufficient in-house resources to configure effective pilot systems, the lab cuts capital costs and technical risk while keeping vital IT initiatives on schedule.
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data.
Nagios and MRTG are useful, license-free monitoring tools that operate with Linux and can be deployed to monitor UNIX environments, MS Windows systems, or mixed-platform systems where Linux and MS Windows run side by side. The Nagios monitor lets network support engineers to monitor system services such as SMTP, HTTP, FTP, and PING. MRTG lets you track the bandwidth through SNMP network devices including servers, routers, and switches. Progent's network integration experts can help you utilize both these programs to streamline and troubleshoot your computer network.
Progent offers live online training for a range of client applications and environments such as Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training offers the advantages of traditional in-person instruction, such as instant communication between students and teachers, but eliminates the expenses of transportation and the challenge of attempting to accommodate the schedules of many workers. Offered to single students or groups of all sizes, Progent's virtual training allows the trainer to conduct the class from a remote office while the students can be dispersed across a campus or across the country. Virtual education supports powerful teaching mechanisms like broadcast white boards, real-time questions, and collaborative applications. Classes can be short and personalized to specialized topics or longer in duration and broader in coverage.
Progent's expert support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network disruption, reduces long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft environment. SCDPM 2016 delivers application-aware backup for key platforms such as SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, implement, manage, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous version of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to resolve challenging issues or provide comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 initiative on schedule and within your budget.
Progent's data protection experts can assist you to design, deploy and administer a backupup/restore plan built around MSP360 Backup software to protect your IT assets residing on any leading public cloud. Progent can provide monitoring and management to prevent data loss caused by human mistakes, computer glitches, malicious insiders, and external attacks like ransomware.
Progent's Duo managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and onsite consulting expertise, software development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based infrastructure into a seamless information management system.
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to plan, deploy, enhance, manage and troubleshoot a Wi-Fi solution customized for your facilities. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for debugging RF signal problems, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
Progent's certified engineers provide computer support and IT consulting expertise for Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server 2003 include system design, deployment, project management, local and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.
Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to preserving the health of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management solutions have progressed so far that businesses of all sizes can get a level of protection that was once limited to large enterprises. Progent offers several RMM solutions delivered as economical services created to help you to detect and resolve a most network problems before they get big enough to disrupt productivity.
Barracuda's budget-friendly CloudGen Firewall devices combine web filtering, remote connectivity, SSL VPN, secure SD-WAN, and Zero-Trust support with centralized management throughout your entire enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of expertise to serve as your one-stop source for network help, administration, training, and cybersecurity consulting.
ProSight Reporting is an expanding suite of real-time reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and custom education. Progent can help businesses to upgrade to macOS from OS X or earlier editions of OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist you with iPhone support and iPad management, or moving to Apple's iCloud. For computer networks based solely on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is available, secure, efficient and aligned with your organization's objectives.
After Hours Online Troubleshooting Cisco VoIP Phones and IM Jabber Consultant
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Colocation sites allow companies to share world-class data centers for housing computer equipment that runs vital applications and services. Progent's Microsoft and Cisco premier IT experts can assist your company with all facets of your colocation strategy such as choosing and migrating to a colocation facility, designing system architecture, specifying hardware, on-premises and remote maintenance, establishing online system management, and education your support staff.
Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and rebuild a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.