Low-cost Computer Help from Microsoft and Cisco premier Professionals for Companies in Syracuse, NY
By delivering professional know-how whenever you require it, making available specialized expertise for key business applications, offering innovative services such as virtual data center hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your information network and cut service expenses. Progent recognizes that information system protection, reliability, and efficiency are just as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and internal support staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at prices you can afford.
For mid-size and large businesses, Progent can provide co-sourcing services to add to the skills of your internal network service personnel. This can cut costs and minimize technical risks for major IT initiatives like application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.
Key Technologies Supported by Progent for Businesses in Syracuse, New York
Progent's team of world-class support professionals provides assistance for all facets of network technology used by businesses of any size. Areas supported by Progent in Syracuse include:
Service Delivery Alternatives Available for Syracuse, New York Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid response, thorough service documentation, reliable follow-through, and strict cost monitoring for a range of IT support delivery alternatives that include online repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online computer support expertise.
- On-site Support
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Helpdesk Services are designed for all companies who require fast and dependable access to an online Help Desk with efficient phone support, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies usually have tight information technology budgets and can provide little executive attention for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to make sure that business information systems are always productive. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus configuration, programming and training for business programs such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended projects such as management reporting application programming and support, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent can host mission-critical applications such as Exchange and SQL Server to provide small businesses with greater levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for clients to transfer to another support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the mixed- platform and non- standardized environments typical of small companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting services to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful set of advantages to companies wishing to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of network support, performing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for resolving actual network problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick repairs. Another benefit of by-the-minute invoicing is that customers will not be inclined to permit minor issues to stay unaddressed until they become major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by every staff member to each customer. The discipline of documenting and archiving service activity results in more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Syracuse, New York business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).