Professional Online Service for Syracuse, New York Networks from World-class Engineers
Small businesses have typically been ignored by large network service firms. Some small businesses permit themselves to grow overly dependent on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to respond quickly or effectively to technical crises. Still other small companies resort to mass-market support providers that employ personnel trained to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of configurations and absence of standardization that characterizes small company IT systems.
Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent among the most respected Microsoft-certified IT service organizations in the country. Progent has provided remote help to businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your business to plan and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Office Networks in Syracuse, New York
Progent provides the services of accredited experts for all facets of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Syracuse, New York Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model ensures rapid response, comprehensive service records, consistent follow-up, and tight cost control for a range of network support delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote computer support expertise.
- Onsite Service
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, refer to Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, customization and training for small business applications such as financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office relocations and major system upgrades, longer term initiatives such as management reporting software programming and support, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange Server and SQL Server to provide small and midsize companies with greater degrees of reliability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of availability and expandability but that is also convenient for clients to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced online support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can help with complex security programs such as SIEM solutions to help companies comply with industry standards and statutory requirements for IT information protection and reporting.
The breadth and size of Progent's engineering team bring a powerful set of advantages to organizations wishing to maximize the business value of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the forefront of network support, executing a broad range of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving real-world network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates big invoices for quick solutions. An additional benefit of granular invoicing is that your company are not inclined to allow incipient issues to stay unaddressed until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The practice of detailing and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Small companies who work with independent service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
In case your Syracuse, New York business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).