Syracuse, NY Remote Support from World-class Computer Network Troubleshooting Experts
Progent's computer tech support services can deliver your Syracuse, NY company cost-effective and reliable support from enterprise-class information technology engineers. By providing network consulting service when you require it, offering advanced expertise for critical applications, delivering unique support such as 24x7 network monitoring, and billing only for services you use, Progent offers your Syracuse, New York company an affordable alternative for maximizing the profitability of small office information systems. If you run an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and maintain a robust and safe IT system and to have quick access to the experienced support ordinarily restricted to corporations who are able to set up a sizeable in-house information technology group.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network support group. This can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Businesses in Syracuse, New York
Progent's team of industry certified support professionals offers assistance for all facets of network technology found in businesses of all sizes. Areas served by Progent in Syracuse include:

Support Delivery Alternatives for Syracuse, New York Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service documentation, reliable follow-up, and strict cost monitoring across a range of network service delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site service calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all companies who require prompt and dependable support from a professional Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses typically are constrained by limited IT funds and can provide scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that business computer systems stay up and running. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and support for business programs including financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term initiatives such as management reporting software development and customization, relational database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition simple for clients to transfer to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for IT data security and incident reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to organizations trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, performing a broad range of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for fixing real-world network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big invoices for quick solutions. An additional benefit of by-the-minute invoicing is that you won't be inclined to permit minor issues to stay unaddressed until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every staff member to each client. The practice of documenting and organizing service records results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Syracuse, New York business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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