Immediate, Low-cost Online Computer Network Assistance for Syracuse, New York Small Companies
For over two decades, Progent has focused on providing enterprise-quality IT support to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a large pool of consultants accredited in a wide range of IT disciplines, a Help Desk service structure that maximizes efficiency and ensures follow-through, a global group of on-line support professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving network problems in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network support personnel. This can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your business to design and implement your cloud strategy.
Core Technologies Supported by Progent for Syracuse, New York Businesses
A Microsoft-certified Partner consulting company that maintains a world-class team of Cisco Premier CCIE network consultants and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost online consulting to Syracuse, NY businesses for a wide range of information technologies including:
Support Delivery Alternatives Available for Syracuse, New York Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive activity records, reliable follow-up, and strict expense monitoring across an array of IT support delivery modes that include online repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's online network support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtual server strategies, plus integration, customization and support for business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and massive software migrations, longer term initiatives like management reporting software programming and support, database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also simple for customers to transfer to another service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects such as SIEM solutions to help companies meet industry guidelines and government requirements for IT information protection and reporting.
The scope and size of Progent's engineering team offer a unique array of advantages to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for solving actual network problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of granular billing is that clients will not be tempted to permit incipient problems to stay unaddressed until they become major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The practice of detailing and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Syracuse, New York business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).