Syracuse, NY Online Support from World-class Network Service Professionals
Progent's computer network tech support services can deliver your Syracuse, NY company cost-effective and consistent access to Microsoft and Cisco certified technical experts. By delivering network support help when you require it, offering advanced knowledge for critical applications, offering unique services such as automated network monitoring, and invoicing only for services you use, Progent gives your Syracuse, New York business an economical solution for maximizing the productivity of small business information systems. If you maintain an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and support a robust and secure information network and to benefit from fast availability of the seasoned consulting ordinarily available only to enterprises who can maintain a large internal IT staff.
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support staff. This can cut costs and help meet schedules for big IT initiatives like software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Business Networks in Syracuse, New York
Progent's team of industry certified engineers provides support for all facets of information systems used by companies of all sizes. Practice areas supported by Progent in Syracuse include:
Service Delivery Alternatives Available for Syracuse, New York Companies
Progent offers a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing network support services is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity records, dependable follow-through, and strict cost control for an array of network service delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, non-stop network consulting, server virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and major system migrations, longer term initiatives such as management reporting software programming and customization, database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's production servers in an environment that not only provides the top level of dependability and expandability but that is in addition convenient for clients to migrate to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business standards and government regulations for network data protection and reporting.
The scope and size of Progent's engineering staff bring a unique set of benefits to companies trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for repairing actual IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates big invoices for quick fixes. An additional benefit of granular pricing is that customers are less inclined to permit incipient issues to stay unaddressed until they grow into big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
If your Syracuse, New York company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).