ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical devices that drive your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your business.
Progentís Wireless Site Survey assists you to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, offering you a WLAN that has the coverage, speed, load-handling capability, Quality of Service, security, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.
Progent's ProSight family of managed services are geared to offer organizations who have small internal network administration and support teams with low-cost access to enterprise-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed IT services include predictable network management costs, smart automation of routine administrative processes, continual absorption of new technology, graceful transition from legacy systems to up-to-date solutions, close fit between computer technology with business objectives, guidance from veteran IT experts, and allowing management to concentrate on business instead of ever-changing information technology.
Microsoft SQL Server 2016 introduces major enhancements in performance, scale, data security, high-availability, BOYD support, and integrated BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Jason support, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud resources. Progent's Microsoft-certified consultants can deliver remote and on-premises support to assist businesses of any size to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and repairing SCOM environments and offer companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to fix critical problems uncovered by System Center 2012 Operations Manager.
Progent's Microsoft-certified Windows Server 2003 engineers offer computer help and expert consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, administration, and support services include system design, installation, project management, in-person and off-site technical support and repair, Call Center outsourcing, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.
Progent's CISM-certified security consultants can show you how to safeguard your Apple Mac environment through expert support offerings such as running security audits, recovery from virus and denial of service penetrations, configuring firewalls, integrating secure remote and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the specific goals of your corporate information system.
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Progent is organized deliver comprehensive online consulting for all major technologies associated with todayís small company IT networks and offers a variety of strategic, as-needed support services such as a temporary CIO to offer senior-level IT design and budgeting capability, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus protection as a managed service, project management help for major initiatives such as office moves orOS migrations, Cisco-certified consultants for building and maintaining high-performance and reliable infrastructure, security specialists to verify data protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or troubleshoot business application programs.
SQL Server 2005 delivers indispensable, familiar tools to IT professionals as well as to information workers, lessening the difficulty of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and broad knowledge in designing and deploying data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Years of background with Microsoft's email technology makes Progent one of the most knowledgeable computer support companies in California for configuring messaging solutions powered by Microsoft Exchange Server 2000. Progent is skilled in helping small businesses derive the full benefits of Microsoft Exchange Server under common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 mail environment, and outsourcing your Exchange Server management.
Microsoft Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide online and onsite support to help your company to manage and troubleshoot your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and execute an efficient Skype for Business upgrade.
Cisco's security and offsite connection products for small companies offer a complete range of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection systems and VPN concentrators. Progent's expert consulting staff includes experienced engineers with Cisco CCIE and CCNP qualifications who can help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit most closely with your business objectives.
Microsoft Windows Server Update Services allows network managers to deploy and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as designing the Microsoft SUS deployment, configuring client's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
The complexity and connectivity demands of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth knowledge in designing and building seamless, comprehensive network technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progentís consulting services can help you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the business value of your IT network. Progentís consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
Progent uses a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to every customer. The practice of documenting and organizing service activity allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
Progent can assist your business in any and all facets of your migration to Exchange 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Progentís Technical Response Center offers low-cost national extended hours online help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide 24x7 phone support and online direct computer connection to isolate and repair technical problems quickly and affordably.
Progent offers online and on premises expertise to help your organization with any aspect of BI reporting ranging from debugging or modernizing applications to designing and deploying a comprehensive BI solution. Progent's management reporting consultants can help your company to maintain your current reporting system, help you to migrate reports and databases from a discontinued reporting platform to a current one, and deliver custom online mentoring to meet your individual needs. Progentís business reporting consultants offer expertise in the leading BI reporting and visualization tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.
Progent offers online and on premises expertise to help your organization with any aspect of business intelligence (BI) reporting from debugging or enhancing applications to planning and deploying an advanced business intelligence environment. Progent's BI consultants can assist your company to support your existing BI system, assist you to upgrade reports from a discontinued reporting platform to a modern one, and deliver as-needed remote training to meet your individual needs. Progentís business reporting professionals can provide experience in the leading business analytics reporting tools including the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.
Progent can provide the affordable support of online Internet connectivity consultants to assist your company to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Services available from Progent include assessment of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Provisioning can include optimizing existing routers and switches and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
Progent's experts can provide Mac users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud services. For computer environments built solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is available, safe, efficient and aligned with your company's business goals.
Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of performance that IT security professionals are required to master. It provides business management the confidence that consultants who have earned their CISM credential have the experience and knowledge to deliver efficient security management and consulting services.
Progent's Microsoft-certified consultants can provide cost-effective online technical support and programming services to help you to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 installations that can include web sites that can function as portals, extranets, document management applications, blogs, data marts, business information systems, enterprise search, Visio-driven workflows, and other utilities to support and enhance teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar office productivity programs like Office Excel, Word, Outlook, and Project. Progent can help your business to migrate from earlier releases of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.
Progent's Juniper-certified network engineer can help your company to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and migrate smoothly from discontinued devices to current releases. Progent's Junos OS consultants can offer expertise with Juniper's premier network operating system to help your business to simplify the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that incorporate a combination of Juniper's OS platforms.
Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, managing and troubleshooting sophisticated information technology solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Progentís non-stop interoffice connectivity and fault tolerant system connection professionals can help small businesses achieve fault tolerant Interoffice connectivity by means of fully redundant networks featuring automatic failover. Progentís Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide affordable non-stop interoffice connectivity.
Progent's Microsoft-certified engineers offer advanced support in deploying, managing and debugging any edition of Project Server and can provide a broad variety of affordable remote consulting services based on proven best practices to help organizations of any size to receive all the benefits of this powerful project management solution. Consulting support available from Progent include solution planning, software configuration and migration, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training.
Progent's Microsoft-authorized consultants can help you rationalize the business case for implementing Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint Server for your application, provide setup and integration services, assist you to install MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk services.
For smaller companies, computer security and information assurance and regulatory compliance can be excessively complex to master yet too dangerous to overlook. The world's largest institutions have been breached, and the top cloud service providers have on occasion been knocked out. It seems as though there's no place to run. Progent has made it affordable for smaller organizations to carry out vital security projects successfully by providing the advantage of billed time to the closest minute without any minimum charge for remote help. This means you can have access to a world-class computer consultant to provide precisely the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any aspect of network security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security strategy.
Progent's Check Point Software firewall experts can show you how to plan, deploy, and administer firewall solutions built around Check Point Software NGFW security gateways and Check Point's subscription-based security services. Progent can also assist you maintain older Check Point firewall models or upgrade efficiently to Check Point's next-generation firewalls.
Microsoft Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and versatility that accelerate productivity of on-site, remote, and mobile workers. Progent's network professionals can deliver affordable online engineering, technical support, and training services to assist your company to plan, implement, and maintain Windows Server 2008 R2 to add significant strategic value to your network.
Progent's work environment will make you a better consulting professional by improving your information technology knowledge and increasing the loyalty of your customers. Progent makes good on this promise by attracting the best professional talent for you to work with, providing a state-of-the-art network and communications architecture, using proprietary software tools to deliver the maximum level of service, and by streamlining our business structures for attracting and keeping clients.
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and protected communications environment that permits a BYOD computing style with IM, presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad range of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system architects can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or mixed model suitable for your current and long-term goals, deploy Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your management team and end users. Progent has expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Progent offers affordable online support to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not only expert technical capability, but also a consultant with proven methods for applying technical knowledge to resolve actual network problems rapidly.
Progent offers expertise for security auditing software such as Microsoft Baseline Security Analyzer for performing a set of automatic system testing scans to identify possible security gaps. Progent has broad experience with security auditing tools and can help you to make sense of testing reports and respond effectively. Progent can help you build security into your company processes, configure scanning tools, plan and deploy a secure system architecture, and recommend policies to maximize the security of your IT system. Progent's security consultants are able to show you how to configure a firewall, implement secure remote access to email and data, and install VPN. Progent's qualified security engineers can also validate the protection of web software and can conduct comprehensive information security audits of company-wide security to determine your company's compliance with key international security standards such as HIPAA, NIST, and ISO.
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for unified management.