Progent's Citrix-certified engineers can assist you to understand the business benefits of XenServer and other Citrix platforms, and can help you to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer deployment and help you to optimize consolidation, responsiveness, protection, uptime, and recoverability.
Progent's Computer Call Center Outsourcing Services for PC desktop support are intended especially for small organizations who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to work within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, System Assessment, Problem Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Software Selection and Deployment.
Progent's certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support staff, develop a corporate-wide security strategy, automate IT management, assist with creating applications, and build and validate a DR/BC plan.
For mid-size companies who need IT support, Progent can deliver a variety of alternatives including on-site help, remote assistance, phone-based Call Center, 24x7 support with automatic network monitoring, temporary staffing, site relocation support, software programming, and expert consulting. For midsize businesses in California or other regions covered by Progent's field engineers, Progent offers professional in-person help for fixing network issues quickly and economically.
Progent's Reseller Program for IT Service Firms lets you use Progent's consulting engineers while retaining your own service brand as a seamless arm of your network services staff.
Progent offers the expertise of a veteran consultant with extensive experience configuring, managing, and upgrading immersive telepresence platforms from leading suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network support team, your Internet Service Provider, and your video conferencing platform supplier to assist your organization maximize the business value of your video conferencing ecosystem.
Progent can help small and mid-size businesses to set up endpoint device security protection systems and deliver cleanup services needed to support a remote workforce.
Progent can provide the services of a certified engineer with an extensive background integrating products from the major video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to plan, install, expand, or maintain a telepresence solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers who can assist businesses of all sizes to build and troubleshoot a communications network that provides the speed, dependability, protection, and expandability you need to accommodate your telepresence solution.
Progent is one of the most expert network consulting companies for integrating e-mail solutions powered by Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full advantages of Microsoft Exchange Server 2000 under typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Progent offers economical remote access to IT engineers with expertise in a broad range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent can provide consulting support for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and FLARs. Progent can help your company to deploy, upgrade, or troubleshoot backup solutions for a range of environments such as on-premises, remote, cloud, or a mix.
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting services can help you design reports that let you analyze your business more thoroughly, turning raw information into useful insights into your business.
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite services to assist you to design, install, manage and debug a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.
Progent's Microsoft-certified consultants can provide companies of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that uses web technology for intelligently coordinating people, teams and information. SharePoint provides a central location for your workers or customers to access, organize, share and interact with relevant information, files, and software and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the information they've developed in a manner that makes data convenient to locate, download and apply. Progent's SharePoint experts can help you to support your existing SharePoint solution or migrate to the latest release of SharePoint.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
Cisco Unified Communications Manager, originally named CallManager, is the center of Cisco's collaboration portfolio. CUCM and Unified CM Express offer a modern IP-PBX by integrating closely with apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can deliver effective and affordable online and on-premises support to help organizations of any size to create and maintain CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent can assist with any facet of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Progent can provide small businesses with an information management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business goals. Your business can develop and implement a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer.
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent's Microsoft-certified experts can help you evaluate the business justification for deploying SharePoint Portal Server 2007, consult with you on the most sensible version of SharePoint Server for your circumstances, provide configuration and deployment expertise, help you to install Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Portal Server 2007, design a company-wide security strategy that incorporates portal technology, and provide maintenance and Help Desk services.
Progent's private cloud hosting service allows small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restore. Smaller organizations can use Progent's private cloud hosting service to avoid large investments in the purchase, maintenance, and operation of computer hardware and facilities while achieving the highest levels of system reliability and physical security.
Progent's Linux support services offer small and mid-size companies and software developers support for managing and supporting Linux computers that coexist with Microsoft-powered technology. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of experience provides you with a convenient one-stop consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining Windows with major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every client. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
Cisco Nexus series switches are intended to deliver the throughput, scale, availability, cloud readiness, density, security and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises consulting services to assist you to design an optimal switch topology, build test environments to validate your switching solution, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance tests, configure advanced monitoring and alert systems, consolidate resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the advanced fault-tolerant capabilities available for Cisco's Nexus switches. Progent can also help your business to migrate non-disruptively from legacy Nexus switches or Catalyst switches to current Nexus switches.
For medium-size businesses looking for network consulting services, Progent offers an array of alternatives such as on-site help, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, site relocation support, software programming, and professional consulting. For medium-size businesses in California or other areas covered by Progent's onsite consultants, Progent provides professional in-person help for solving technical problems quickly and economically.
Progent offers a broad array of affordable services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or remote help for single computers or notebooks or help you to design and carry out a company-wide migration to new or revised operating system platforms and applications. Progent can also provide engineers and technicians to assist your company to plan for and implement a company relocation or consolidation organized to cause the least possible interruption to your productivity.
Progent can help small and mid-size businesses to install unified remote endpoint management and monitoring tools for administering endpoint devices used by an offsite workforce.
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based components into a seamless intranet solution.
Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange components to reduce capital costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote technical support to assist your organizations to evaluate the potential advantages of Exchange Online, plan a network topology that makes sense for your business needs and budget, carry out an efficient move from your existing Exchange system to one that incorporates Exchange Online, train your management staff and users, and deliver ongoing consulting and technical support.
Progent's Windows consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and onsite evaluation and upgrade support for Windows 10 offered by Progent include Return on Investment estimates, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and end users, and post-migration technical help.
Urgent Remote Support Services SCVMM 2016 Virtual Switch
Progent's Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals provide phone help and remote secure computer connection to isolate and resolve technical problems quickly and affordably. The scope of IT experience available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult problems to competent experts as required.
Cisco's network security and remote access technology for small companies offer a full line of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your company goals.
Progent's wireless site survey services help you to plan, implement and troubleshoot a Wi-Fi LAN customized for your facilities, offering you a wireless solution that has the reception, performance, capacity, QoS, data protection, and hand-off capability your business requires. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging a functioning Wi-Fi network.
Progent's Cisco-authorized IT experts can help you create an affordable, fault tolerant Internet configuration architecture that can achieve non-stop Internet access via a wide array of fault tolerant Internet network technologies including high availability BGP, automatic fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to show you how to utilize the latest techniques for high availability Internet connections to implement an economical, completely redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet connections.
Progent's Microsoft-certified network experts can help you to determine the benefits of Exchange 2010 for your company and can help you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will offer quick return on investment by improving your productivity, lowering the cost of hardware and service, simplifying management, and consolidating your key communications technologies.
Application Publishing with ISA Server 2006 provides greater control over intranet resources while supporting increased productivity by making these applications available to legitimate remote users. ISA Server helps protect business applications, services, and information throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified ISA Server experts can show you how to plan, install, set up, and maintain ISA Server 2006 on your network so your business benefits from a smart and affordable combination of security, productivity, and performance.
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as scanners, network appliances such as routers and Wi-Fi APs, and IoT devices such as sensors and health monitors.
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper technologies, and repair infrastructure issues in Juniper-only or mixed-technology systems.
In addition to offering access to Microsoft Dynamics GP consultants, Progent has experts in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade support, and one-on-one or group online training classes customized to address your particular needs. Progent's consultants also can show you how to build and maintain a secure, reliable server and communications infrastructure to support your ERP, MRP and accounting applications.
Progent's UNIX family consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Exchange 2013 incorporates major improvements to the functionality of Exchange 2010 and delivers important new features as well as a redesigned structure. These enhancements favorably impact vital IT areas such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent can also provide affordable online consulting and support and management services for Microsoft Exchange Server 2013.
Progent provides consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewalls.
Microsoft supports transparent hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and within budget.
If your company network mixes Sun Solaris technology with MS Windows, Progent can assist you to integrate your computers into a unified environment that permits all your OS platforms to run side by side for simple management, seamless information exchange, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and Windows integration support services include network infrastructure integration and support, support for Windows services for UNIX, remote network monitoring and administration, online network help and repair, on-site technical support, and Contact Center services.