Progent offers the support of a veteran specialist with extensive experience configuring, managing, and enhancing video conferencing systems from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network support team, your ISP, and your telepresence technology vendor to help your company maximize the strategic value of your video conferencing ecosystem.
Cisco's wireless IP phones are hardened wireless handsets intended for professionals who are mobile within office, hospitality, retail or other venues where management requires portable phones that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune numerous components of your wireless environment such as APs, routers and switches, Cisco wireless LAN controllers, and network management software. Progent's certified experts offer remote and on-premises assistance to help you create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
Network monitoring ordinarily involves observing a network’s resource usage to help uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be used to monitor mixed-platform networks where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these tools to optimize and repair your network. Progent's Linux support professionals provide small businesses and developers assistance with managing and servicing UNIX and Linux networks that coexist with Microsoft-based products.
Progent's Microsoft-Premier SQL consultants can provide an array of support services to help small and midsize companies to design, configure, manage, and repair MS SQL 2008 systems in order to realize the optimum competitive benefit from Microsoft's advanced relational database platform. In addition, Progent offers consulting expertise for system architecture, enterprise-wide protection, and application programming to optimize the business value of your IT network.
Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to make sure it handles all of the key 32-bit applications which you want to keep plus the latest 64-bit versions of applications you wish to run.
Progent's Microsoft-certified database application consultants offer small and midsize businesses online support for popular database products including MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include installation and configuration, database design and coding, administration services, replication solutions, capacity planning, performance optimization, migration, information security, backup and recovery options, troubleshooting, and training.
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist organizations of all sizes to design, implement, administer, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of SCDPM or from another backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed support for resolving particularly challenging issues, or full project management services. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online, Exchange Online} solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
If your company is producing Linux-based applications in an environment that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to focus on your area of strategic expertise without the constant hassle of maintaining your company information system. Through the use of automated server monitoring and by delivering remote and in-person assistance as your company needs it, Progent offers an economical alternative for supporting an information system that provides excellent dependability, security, and efficiency. Progent's Linux developer assistance services include full-service network support outsourcing, virtual infrastructure, online and in-person support and troubleshooting, 24x7 monitoring, and Helpdesk services.
Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and troubleshoot a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the important 32-bit applications which you want to retain as well as the latest 64-bit versions of applications you wish to run.
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large bills for quick solutions so you won't be tempted to permit less critical problems to fester.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still provides technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can also help you determine whether to move up to the latest firewall products available from Cisco. Progent's Cisco technology experts can help you design and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.
Progent's Microsoft-certified consulting experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and end users, and post-migration consulting support.
If you are producing UNIX or Linux applications on a network that has Microsoft Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to focus on your field of strategic expertise while avoiding the continual hassle of managing your business network. Through the use of smart server monitoring and by delivering online and in-person assistance as your company needs it, Progent offers an affordable alternative for maintaining an information network that features high dependability, protection, and performance. Progent's developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and in-person support and repair, 24x7 monitoring, and Help Desk services.
Progent's Wi-Fi site survey services assist you to design, implement and debug a Wi-Fi LAN adapted to your environment, providing you a wireless solution that has the coverage, speed, capacity, data protection, and roaming ability your business requires.
The clustering feature set incorporated into the high-end editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and management of clusters that provide greater levels of network dependability, protection, performance, and versatility. New or enhanced features include cluster verification, easier setup and deployment, improved cluster management, new cluster infrastructure for maximum availability, hardened protection and quorum structure, minimization of failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of Windows clustering, plan and implement an installation, train your IT staff to administer your failover clusters, provide ongoing consulting and technical help services, and produce and test a business continuity plan.
Progent's CISSP-premier cybersecurity consultants can assist businesses of all sizes with any aspect of information system security. Progent can create cost-effective cybersecurity systems that guard a small business against advanced threats or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support local, online, and mobile users accessing network resources spread over a mix of physical datacenters and various clouds.
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery between datacenters located up to 185 miles (300km) apart from each other. Progent's roster of seasoned network experts can assist you to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by providing help with procedures like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your disaster recovery solution to show adherence with industry standards and government mandates.
Progent can provide fast remote support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE engineers can connect to your network using powerful remote support tools to deliver fast and economical troubleshooting and repair of urgent network problems.
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.
Progent can provide the expertise of a senior specialist with extensive experience configuring, managing, and enhancing video conferencing platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support group, your ISP, and your video conferencing technology supplier to assist your company maximize the business value of your telepresence solution.
The service background of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, deploying, administering and supporting sophisticated IT applications powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.
Progent’s Microsoft-premier consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of moving to 64-bit desktop processing, design an efficient upgrade strategy that minimizes business interruptions, and provide inexpensive, professional online support to aid your company to install 64-bit desktop operating systems and applications on your current computers.
MS Communications Server delivers IM and presence as part of an extensible, enterprise-grade package featuring enhanced protection, seamless integration with popular Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated business efficiencies, increased individual output, and better IP protection. Microsoft Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises configuration support and mediation services for your Office Communications Server environment and can assist your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add business value to your information network
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of network service, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems rapidly.
Progent offers national online help and consulting services for businesses that operate Apple Mac environments or whose IT systems feature a mix of macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X users a range of IT services including desktop support, migration to the current version of OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Online technical support offers maximum return for your information technology dollar by extending user efficiency and shortening the hours billed for network repair services. Sophisticated remote access technology and experienced service specialists and engineers allow Progent to handle the majority of network issues without squandering time and expense by traveling to your site. In most of situations your IT problems can be dealt with over the phone or through a mix of phone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to help you with the most difficult system problems.
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help you to plan a XenDesktop solution that improves the strategic impact of your information network; integrate XenDesktop technology with your physical and virtual servers, user devices, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your IT staff to follow industry leading practices to maintain your XenDesktop solution efficiently.
Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
Exchange Server 2013 incorporates major improvements to the functionality of Exchange Server 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact vital IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange Server 2013.
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.
Progent's wireless site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi LAN optimized for your environment, offering you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off ability your business requires. Wireless survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and on-premises survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi network.
Configuration Manager automates software deployment across multiple sites, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, provides network health monitoring, enables safe end-user self service, and offers a common control mechanism for administering mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help you with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Progent has created special network security service bundles designed to deliver larger enterprises an independent and thorough security audit from a group of premier security consultants. All Progent's network security evaluation bundles incorporate a collection of services like automated scans from inside and from outside the network firewall, expert interpretation of results by accredited security engineers, creation of a paper explaining the findings, plus an interactive high-level executive summary and an in-depth live outbrief for internal IT managers.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t release vital service information.
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.
Progent can provide affordable online consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.
Progent can assist your business to design and implement a smooth transition from a Solaris-based information system to a network based on Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce business discontinuity by designing an efficient migration plan that protects your current assets in Solaris software and infrastructure. UNIX-to-Windows migration support services available from Progent include analysis of existing environment, transition strategy and validation, MS Exchange migration services, information and application porting, and processor and mass storage transition and consolidation.
SCCM 2012 Central Administration Site Setup and Support
Progent offers affordable online consulting to assist you to design, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training to help manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the business value of your IT network.
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, streamline network administration, help with creating applications, and build and test a DR/BC plan.
Progent can assist you to design a migration to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement an efficient migration of your databases and applications to any deployment architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or onsite support ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Progent offers a variety of IT service packages for small companies. These IT outsourcing and network monitoring services are based on the proactive problem solving capabilities of Operations Manager 2007, a state-of-the-art network and system support product that tracks the availability, performance, and security of your network and isolates incipient troubles before they can bring down your system. With Progent's economically priced network support programs, small businesses can select a simple co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.
Progent can assist your business to plan a migration to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small organizations to reduce network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore systems, and transparent system maintenance. Progent’s business continuity experts can help your company to develop and test an efficient business continuity strategy that matches your business needs and budget. Progent’s disaster recovery engineers can assist you to design, deploy, and manage fault-tolerant technologies including non-stop Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed hot backup centers.
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a common location for your workers or clients to connect to, organize, share and manipulate useful data, files, and software and to interact with one another. It enables faster and better decisions, more effective sharing across teams and more economical business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and outside a business network. Windows SharePoint Services connect employees, clients, teams and major tasks with the information they’ve created in a way that makes data easy to locate, download and re-use.