Progent offers national urgent phone support and consulting services for companies who operate Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Online technical support provides optimum leverage for your IT dollar by protecting client efficiency and shortening the time charged for network analysis and repair. Sophisticated remote support tools and skilled technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to help you with the most difficult network problems.
This page includes current updates on cybersecurity threats, patches, and leading practices. Call or email Progent if your organization needs help securing your network against the latest IT security threats.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices like sensors and robotics.
Progent's data protection experts can assist your company to create, implement and debug a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/restore for VMs and physical machines, works with all leading public clouds, and permits businesses to create a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss resulting from user miscues, system glitches, malicious users, and malware assaults like ransomware.
Progent can assist your company to design and execute an efficient transition from a Solaris-based information system to a network powered by Windows and suited for running Microsoft's popular office productivity products, business applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can assist you to guard your data and minimize business discontinuity by designing an efficient migration strategy that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of existing environment, migration strategy and validation, Microsoft Exchange migration services, information and application porting, and processor and storage system transition and economization.
Progent provides a selection of IT service bundles for small businesses. These information technology outsourcing and network monitoring solutions are built around the proactive problem handling capabilities of Operations Manager, a state-of-the-art server and system management product that tracks the availability, performance, and safety of your network and isolates incipient problems before they can disrupt your system. With Progent's economically priced IT service packages, small businesses can select a basic co-sourcing package built around Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.
Progent's seasoned ransomware recovery consultants can help your business to restore a network damaged by a ransomware virus like Ryuk, WannaCry, Hermes, or Locky.
Nagios and MRTG are powerful, free monitoring utilities that operate under Linux and can be deployed to monitor UNIX environments, Windows systems, or mixed-OS networks where the Linux OS and Microsoft Windows run side by side. Nagios allows network managers to track network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you graph the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system integration consultants can help you utilize both these programs to tune and troubleshoot your network.
Progent's Technical Response Center offers low-cost national after-hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 telephone support and online secure computer connection to isolate and resolve technical problems quickly and economically.
Progent can show you how to prepare and implement a smooth move to Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by designing and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP 2010/Great Plains 2010.
important characteristics of Microsoft Dynamics GP accounting include a modular design that allows you to license only the components you need, a standardized foundation based on Microsoft technologies to protect your investment and offer a highly interconnected environment, advanced reporting services that permit you to monitor all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate data, the capability to integrate information from virtually any database or workstation software into Microsoft GP, and an open design that makes it easy to create custom applications. Progent can show you how to configure and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can provide expert GP support professionals to show you how to turn the powerful features of Microsoft Dynamics GP accounting into a productive business solution.
Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or on-premises configuration and troubleshooting support to assist your organization to plan, configure, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your unique office design, construction, and anticipated network traffic.
Progent's Cisco-authorized IT experts can show you how to build an affordable, 24x7 Internet connection solution that can deliver 24x7 Internet connectivity via a broad array of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE professionals to help you utilize the latest technology for high availability Internet access to create a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to create non-stop Internet connections.
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems.
Microsoft Virtual Server, hosted on the Windows Server platform and powered by software originally produced by Connectix, provides the power needed to carry out server consolidation, software upgrade, and server isolation projects through virtualization technology in an enterprise-ready computing environment with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to improve ROI in application development and piloting, migration from outdated line-of-business software, and server consolidation. Progent's skilled Virtual Server consultants can help your IT staff to assess and integrate MS Virtual Server 2005.
Progent can help you in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up HLB; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
SCCM 2012 Device Management Remote Support Services
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
Progent provides nationwide remote help and troubleshooting services for companies that run macOS and OS X environments or whose IT systems include a mix of Mac and Microsoft products. Progent's experts can provide macOS and OS X clients a range of services including desktop support, upgrading to the most recent version of macOS from other earlier versions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist your business with iPhone and Apple iPad support, or migrating to iCloud. Online IT help provides optimum leverage for your information technology dollar by protecting client efficiency and limiting the time charged for network analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers allow Progent to solve the majority of IT problems without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM premier security specialists to help you with the toughest network problems.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an active ransomware attack. Call 800-462-8800
Progent's engineers can provide a range of network consulting services to help companies of all sizes to deploy, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test labs to assess Windows 8.1 and develop and implement Windows 8.1 migration projects based on industry best practices.
Progent's UNIX platform consulting experts provide small companies and software developers assistance with administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with an easy single consulting firm to help you create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that supports UNIX and Microsoft coexistence by combining MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Open Now SCCM 2012 Asset Management Remote Consulting
Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned architecture. These improvements affect vital IT areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and train your IT team to maintain your Exchange 2013 solution. Progent also offers ongoing remote consulting and management services for Exchange Server 2013.
Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices.
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting experts offer remote and onsite assistance to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
This page contains current updates on cybersecurity threats, patches, and best practices. Call or email Progent if your organization needs assistance defending your system against the latest cybersecurity threats.
Progent's Intune consultants can help your organization to assess the business case for utilizing Microsoft Intune for administering your portable computers including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to configure policies, set up test systems to evaluate the benefits of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Microsoft Intune solution.
Progent can assist you to utilize Cisco's infrastructure technology to create a solid basis for your onsite, private cloud, or hybrid data center and improve operations in key areas including compute and storage utilization, security and compliance, versatility, reliability, and recoverability.
Our Experts Team offers consulting in key fields such as Macintosh networking and programs; Support for Linux-powered, UNIX-powered, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and vertical application support; Chief Information Officer, management information analyst, and project management services; Custom applications development and integration; Web, electronic business, Electronic Data Interchange, and customer information portal development and deployment; SQL management and performance help; Business information consulting; and Telecommunications systems support.
Progent provides support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.
Configuration Manager 2012 Support and Integration
Progent has been providing SharePoint support since the first product was published over 20 years ago, and Progent has the breadth and depth of technical knowledge to help businesses of any size to plan and implement a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; determine whether an in-house, Cloud-based or hybrid deployment is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management services or can assist in specific tasks associated with your SharePoint 2013 migration.
SQL Server 2014 includes major improvements in key areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services including system design, configuration, administration, remediation, and software development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes machine learning technology and expert services to deliver comprehensive endpoint detection and response.
Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restoration. You can use Progent's private cloud to avoid large investments in the acquisition, upkeep, and operation of computer equipment and data center facilities while achieving the highest levels of system availability and physical security.
Progent's certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Progent's wireless consultants can help small organizations design, select, pilot, install and support secure building-to-building wireless bridges that integrate transparently into your existing network while offering a degree of security that matches or exceeds wireline connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and deploy the wireless link solutions that align best your company requirements.
Progent can help your business to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy change management solution or assist you to enhance your current SCCM 2012 ecosystem to support your changing IT requirements. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and safer Active Directory environment. Both versions also provide the long-term advantages of advanced remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime.
Progent's CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Progent's Microsoft-certified consultants offer online or onsite expertise to help companies of all sizes to design, deploy, manage, and troubleshoot a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of SCDPM or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging problems, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Progent is seeking to hire fulltime, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants with Cisco CCDP or CCIE credentials; security consultants with CISSP or CISM or comparable security certification; and advanced network architecture consultants with a background in mobile access, wireless networking, fault tolerance, disaster recovery, information preservation, and server virtualization. Progent also is looking for employees who can join our staff of help desk support technicians and remote support professionals. Also, Progent is hiring talented managers able to operate effectively in Progent's high-growth, virtual office environment.
In performing consulting tasks for enterprise clients, Progent uses a phased methodology based on defined milestones in order to meet budgetary, scheduling and technical targets while minimizing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, pilots, design tuning, and expert deployment. All phases are documented to provide a comprehensive description of IT services performed and to help in downstream system maintenance.
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless availability with rapid failover, and strengthening security by detecting threats and analyzing traffic content based on user class and location. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth transition to Cisco's modern Wi-Fi controller technology.
For small companies interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.