Additional Topics of Interest

On-site Support Computer Support Help Desk
IT Services Help Desk Software Selection and Deployment

The Help Desk service model used by Progent offers small and midsize companies an effective option to reliance on freelance consultants by offering broad technical knowledge accessible to numerous engineering teams, optional 24x7 availability of emergency help, fast escalation to top-level engineers for handling the most intractable problems, service consistency and reliability, quick follow through overseen by seasoned service managers, a selection of easy-to-use techniques for requesting support tasks, and a high level of process transparency made possible by ticket updates and available via a web-based portal.

Project Management Test Lab Professionals
NLB Test Lab Professionals

Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical network projects on schedule.

Top Quality Microsoft SQL Server 2017 Small Business IT Outsourcing Company
Microsoft Project Server Tech Consultants

Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís support professionals can help you design, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

Microsoft Dynamics GP 2015 Reporting Specialist
Dynamics GP 2015 Workflows Engineers

Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, supports popular smart phones and tablets, allows one-time login with Microsoft Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, expands the Web Client, and adds over 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the broad technical skills and hands-on experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.

Arizona Information Technology Support
Mississippi Networking Group

Progentís Technical Response Center (TRC) offers national extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide after-hours phone support and online direct computer access to isolate and resolve technical problems rapidly and economically. The breadth of technical expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to appropriate experts as required. For urgent problems, the Technical Response Center endeavors to respond to your request for service in less than one hour.

Best ProSight Server and Endpoint Management Remote Support Services
Automated Desktop Inventory Engineer

ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your business.

ProSight Email Spoofing Protection Professional
ProSight Email Guard Spam and Virus Filtering Service Specialist

Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall.

Active Directory Audit Specialists
Network Health Review Consult

Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner and safer Active Directory implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime.

SharePoint 2007 Engineer
Microsoft Certified Office SharePoint Server 2007 Consultant Services

Progent's Microsoft-certified experts can show you how to rationalize the business case for deploying SharePoint Portal Server 2007, consult with you on the most sensible edition of Microsoft SharePoint Server for your application, provide configuration and deployment services, assist you to install MS SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint 2007, develop a comprehensive security strategy that encompasses portal solutions, and provide troubleshooting and Help Desk services.

Largest WLAN controller Consulting
Wi-Fi 6 wireless controller Consultant

Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and strengthening data security by detecting threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller technology.

ISP Selection Consulting Services
Internet Connection Specialists

Progent offers access to the cost-effective support of online Internet connectivity consultants to assist your company to assess or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent's engineers include evaluation of your current bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and deploying new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

Windows 2003 Server Online Help
Microsoft Windows 2019 Computer Consultants

The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting firm with hands-on expertise and broad knowledge in designing and integrating seamless, end-to-end network technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís IT support can help you with planning, installing, managing, and supporting Windows Server solutions that increase the business value of your IT network. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

Microsoft Office XP Networking Support
Small Office Network Consulting Microsoft Windows

Progentís IT outsourcing services provide economical computer support for small companies. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or building an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, permitting network service budgets to increase in a more moderate and manageable manner than is feasible by building up a bulky, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and highly available network foundation for your vital applications powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.