Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of network support, performing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems efficiently.
Microsoft CRM helps mid-market businesses build profitable client interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help improve selling success and offer steady, effective customer service. Progent can configure the most sensible network infrastructure, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer service data.
Progent's CCIE-certified networking experts can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Progent's Linux support services provide small and mid-size businesses and software developers help with administering and maintaining Linux computers that operate with Microsoft-based networks. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience provides you with a convenient one-stop source to show you how to create and manage a secure and reliable cross-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or help you migrate to more recent firewall/VPN solutions. Progent can also help you design and execute a comprehensive security strategy that can incorporate firewall and VPN devices and utilities, outsourced security and virus protection services, system monitoring software, and formal policies and processes. Progent has the expertise to be your single source for continuing network help, administration, training, and security expertise.
Progentís Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and information. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, distribute and manipulate useful information, documents, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible within and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the data theyíve created in a manner that makes data easy to locate, download and re-use.
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet applications while supporting increased efficiency by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and information across all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server experts can help you design, deploy, configure, and maintain Internet Security and Acceleration Server on your network so that your company benefits from a smart and affordable combination of protection, productivity, and speed.
Progent can help your business in any and all facets of your migration to Exchange 2016 such as designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized solution for configuring and administering virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade smoothly from legacy versions of Virtual Machine Manager, design workflows for building and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.
Microsoft Office for Mac allows Mac users to run the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can help you configure Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support networks that combine Apple Macintosh with Windows computers with complete resource sharing, or environments which intentionally restrict collaboration between Apple Mac and Windows users.
Colocation data centers make it possible for companies to share enterprise-class facilities for hosting network hardware that supports vital applications and services. Progent's Microsoft and Cisco certified consultants can help your company with all aspects of your colocation program including choosing and migrating to a colo site, creating network architecture, specifying required equipment, on-site and remote troubleshooting, setting up online system management, and training your support personnel.
Progent's Citrix-certified consultants can help your business to plan, deploy, manage, and support a virtualized Windows application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and maintain an off-site datacenter that offers high availability, advanced security, and fast disaster recovery.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous testing and extensive experience with information security architecture. ISSAP consultants have comprehensive understanding of access management systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity and DRP, and physical security. Progent's ISSAP-certified security specialists can assist your business with all aspects of secure network architecture.
Small to mid-sized companies can now get all the benefits of System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco Premier network support professionals. With Progent's economically priced network service programs, small and midsize organizations can select a basic Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small company networks world-class availability, protection, and performance.
Progentís Microsoft-certified experts offer small and medium size businesses enterprise-class consulting support for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for change and configuration management. Configuration Manager 2007 is Microsoft's new title for the change management platform previously known as Systems Management Server. Configuration Manager 2007 provides a variety of new features to SMS Server 2003 including comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progentís Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager 2007 economically for streamlined OS and application deployment, security patch administration, application metering, and licensing reconciliation. Progent's consultants can also assist you to migrate efficiently from Systems Management Server to Configuration Manager 2007.
Progentís Shared Call Center service allows your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Microsoft SQL Server 2008 offers indispensable, familiar tools to IT experts and network users, lessening the difficulty of creating, integrating, administering, and using company information and analytical applications on platforms ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on experience and broad knowledge in planning and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
Years of background providing Microsoft support and Cisco technology consulting has allowed Progent to build a unique ability for serving branch offices that need network service with the responsiveness associated with with small firms but which includes effective client interaction, complete documentation, and compliance with corporate IT standards. If your enterprise has a sales office located anywhere in or any region served by Progent's engineers, Progent can provide a wide array of on-premises and remote network support services and network architecture assistance.
Progentís Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading shared professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Forefront Threat Management Gateway is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a single-server platform for an array of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting features, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can assist you to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems.
The Helpdesk support delivery model adopted by Progent gives small businesses an efficient option to dependence on freelance service individuals by offering broad expertise accessible to multiple support teams, optional round-the-clock availability of urgent assistance, fast escalation to appropriate experts for solving even the most complex problems, service consistency and reliability, quick follow through enforced by veteran support managers, a selection of convenient mechanisms for requesting support tasks, and excellent process visibility made possible by ticket updates and accessible via a web-based portal.
Progentís Shared Call Center service allows your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top shared PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's engineers can deliver a range of network consulting services to assist organizations of all sizes to install, administer, and troubleshoot environments that include desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test environments to assess Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment plans based on leading practices.
If your business does not require urgent remote support but you think you will need assistance with your network soon, you can save time and money and guarantee that the right expertise will be available when you require it by getting in touch with a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or send email to email@example.com.
Progent's Microsoft Office and Microsoft 365 consultants can help companies of any size to integrate Office desktop and Microsoft 365 applications such as Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless solution that provides quick ROI and enables better business results. Progent can assist you to interface Microsoft Office or Microsoft 365 applications with one another and with additional key Microsoft platforms such as SharePoint, Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems between various versions of Microsoft Office desktop and offers live online instruction to individual users or groups.
Hyper-V 2016 incorporates core technologies initially designed for and refined on Microsoft Azure, one of the world's largest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to run your critical applications, design an efficient network architecture for a cloud-based or hybrid installation, create and carry out a smooth upgrade plan, train your IT management and technical support personnel, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business benefit.
Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, reduces ongoing support requirements, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the background to complete your project rapidly and economically. Progent's Exchange Server 2003 help, repair, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.
Progent can provide one-on-one education designed for people who want to broaden their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for Mac application software.
Server growth wreaks havoc on IT budgets and management resources. Server consolidation through a virtual architecture offers lower total cost of ownership of hardware and faster return on investment, more efficient use of physical computers, simplified operations, increased system uptime, and easier manageability. Typical usage scenarios for virtual servers include resource consolidation, low-cost platforms for mission-critical legacy applications based on outdated operating systems, and inexpensive isolation of program development or pilot testing systems from production systems.
Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Progent is hiring a range of on-staff employees including motivated Microsoft Certified Systems Engineers; system experts who have Cisco CCNP or CCIE certification; and specialists in fault-tolerant network architecture with backgrounds in mobile connectivity, wireless integration, high-availability environments, disaster recovery planning, data preservation, and server virtualization. We are also looking for desktop support experts, remote service professionals, and CISSP or CISA certified security consultants. We are also looking for veteran managers and administrators who can perform efficiently in Progent's dynamic, virtual office environment. Progent works with independent professionals with specialized expertise and working background in high-demand IT topics outside our main technical concentration. Our Experts Group includes contractors who can provide advice and programming support for strategic solutions that include MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or can provide world-class help in technologies like telecom, web design, Electronic Data Interchange, web commerce, or dbm programming. Independent contractors premier by us coordinate with our staff consultants to deliver comprehensive solutions for small business networks.
Cisco's security and offsite connectivity technology for small to medium sized businesses offer a full array of easy-to-administer protection hardware and software to help you safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit best with your business goals.
Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated deployment and administration, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and ongoing Call Center support services.
Widows Server 2012 R2 Hyper-V improves server virtualization in important areas including secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your company to benefit from Hyper-V to deploy and maintain virtual servers to cut IT expenses and improve productivity.
Progent's Data Center consultants can help you select high availability data centers that meet the particular requirements of your business. High availability colocation sites are especially attractive to small companies due to of their low cost and convenience in comparison to pursuing a do-it-yourself approach. Attempting to design an in-house data center that offers even a minimum level of fault tolerance is too expensive for typical small organizations. Progent can show you how to get all the advantages of high availability data centers and fault tolerant colo sites by providing a complete array of engineering and maintenance services.
Progent's Solaris family support experts offer small businesses and software developers assistance with managing and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to help you create and manage a secure and robust cross-platform network and communications infrastructure that supports Solaris and Microsoft coexistence by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous testing and significant work with information security design. ISSAP security experts have in-depth knowledge of access control systems and methodologies, phone system and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security consultants can assist your business with all aspects of architecture security.
Progent can provide cost-effective remote assistance to assist you to plan, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your information network.
SCVMM 2012 and Windows Server 2012 Consultant Services
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and local Exchange systems. This allows you to have specific Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is carried out on time and on budget.
The QTS Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation facility or if your business is planning on moving your primary or offsite backup system to the Herakles data center, Progent offers a variety of cost-effective services such as data center migration, system deployment and updates, infrastructure optimization, comprehensive project management services, virtualization expertise, offsite monitoring, centralized network management, software development, disaster recovery planning and testing, security evaluation, and the use of the Progent Test Lab.
Progentís expert programmers, relational database architects, and project management consultants can help enterprise clients to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to seasoned project managers for high-level planning and program co-ordination or Progent can assist clients plug expertise gaps by offering database designers and programmers experienced in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with additional applications like SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also offers experience with multiple web development tools and can assist clients to create, enhance, repair, or migrate web applications to take advantage of the latest advances in web technology.
Progent's Data Center professionals can help you identify high availability data centers that meet the specific needs of your company. High availability Internet Data Centers are especially attractive to small organizations due to of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Trying to create an in-house data center with even a minimum degree of fault tolerance is too costly for the majority of small companies. Progent is ready to help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.