Progent has created special security service bundles designed to provide larger institutions an objective and comprehensive security assessment from a team of certified security engineers. All Progent's network security assessment packages feature a collection of services like network scans from within and from outside the company firewall, expert interpretation of scan results by certified security engineers, creation of a paper documenting the findings, plus an interactive high-level executive outbrief and an extensive live outbrief for internal IT administrators.
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's popular ASA 5500-X firewalls and offer unified management and automation of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control network ecosystems that span local offices, data centers, and cloud resources.
Progent's Linux consulting services offer small companies and software developers support for administering and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with an easy single source to show you how to create and manage a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
The cluster feature set incorporated into the high-end versions of Microsoft Windows Server 2008 is dramatically redesigned to streamline the deployment, configuration, and maintenance of clusters that offer greater levels of system availability, security, performance, and flexibility. New or improved features include automated cluster verification, easier setup and installation, unified cluster administration, redesigned cluster infrastructure for increased availability, better security and quorum models, elimination of failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist your company assess the advantages of Windows clustering, plan and implement an installation, train your network support staff to manage your failover clusters, deliver continuing consulting and technical help services, and create and validate a business continuity procedure.
Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements affect key IT areas including manageability, availability, security, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable online support and management for Exchange Server 2013.
Progent provides customized online training for an array of client applications and operating systems such as Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote training offers the advantages of conventional physical classroom instruction, including instant communication between clients and trainers, but avoids the costs of transportation and the hassle of attempting to synchronize the schedules of many trainees. Offered to single students or groups of all sizes, Progent's live online training permits the instructor to run the class from an online office while the clients can be dispersed across an office or all over the country. Virtual training utilizes powerful learning tools like broadcast white boards, electronic hand-raising, and shared desktops. Classes can be brief and personalized to specialized topics or longer in duration and broader in scope.
Progent offers a broad range of affordable consulting and support services to help your company to deploy, integrate, repair, and administer workstations and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or remote assistance for individual computers or laptops or help you to design and carry out a company-wide migration to new or revised OS platforms and business applications. Progent can also provide consultants and technicians to assist you to plan for and complete a company move or merger designed to produce minimal disruption of your business.
Small to middle size businesses can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Premier network support professionals. With Progent's economically priced network support packages, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager to offer small business information systems enterprise-class availability, protection, and performance.
Progent provides three basic types of Help Desk support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients easy access to a dependable technical group with years of experience providing phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive reputation as a key contributor to company productivity. Progent's target is to resolve rather than simply record problems.
Progent's Microsoft consultants can assist your company to evaluate the benefits of Lync Server for your business and can assist you to plan and carry out a rollout of Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and improves the output of your in-house employees, at-home workers, and mobile workforce. Progent can in addition assist your company to carry out a smooth migration to Lync Server from Office Communications Server or from Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and SQL Server, show you how you can use Lync Server to improve the collaborative functions of MS Office programs, and provide training and ongoing support for Microsoft Lync Server 2010 and other Microsoft technologies.
Progent's Citrix-certified consultants can assist you to plan, install, administer, and troubleshoot a virtualized Windows application delivery and management system built on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist you to manage and support a remote datacenter that offers high availability, enhanced protection, and rapid disaster recovery.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, optimizing and repairing Microsoft SCOM environments and can provide companies of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix serious issues detected by SCOM 2012.
Progent’s Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory control, operations control, capacity planning, procurement, sales, supply chain management, and advanced analytics. Progent's Dynamics 365 Business Central/NAV consultants can assist you to manage your older Dynamics NAV environment or upgrade efficiently to a cloud-based, local, or hybrid deployment.
Progent’s data center support services are designed for businesses with equipment housed at IDCs or data center colo hosting facilities and in need of timely in-person help at the collocation facility plus off-site help from Microsoft and Cisco Certified professionals. Progent offers a complete range of Internet Data Centers and data center and colo consulting services including system architecture evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, development and deployment of fault tolerant systems, defining and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server clustering systems.
Progent can assist you to create, implement and debug a backup/restore plan built around MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and permits you to build a data protection solution with a minimum Recovery Time Objective and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human mistakes, system errors, malicious insiders, and external attacks like ransomware.
Progent can help you to evaluate the wealth of subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid networks that seamlessly integrate local and cloud products and services.
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest degree of dependability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization techniques that allow small companies with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Progent has created several network security packages designed to deliver larger corporations an independent and comprehensive security assessment from a group of certified security engineers. All Progent's security evaluation packages feature a suite of services including network scans from within and from outside the network security perimeter, professional interpretation of captured data by certified security consultants, creation of a report documenting the results, plus a live concise executive outbrief and an extensive live outbrief for internal IT managers.
Progent's Wi-Fi site survey and predictive modeling make it easy to design, deploy and troubleshoot a Wi-Fi network adapted to your environment, providing your business a wireless solution that delivers the coverage, performance, density, Quality of Service, security, and hand-off capability your business needs. Wireless survey services from Progent include online predictive modeling for designing a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi LAN.
If you have a small business network with 10 to 50 network clients, Progent's network outsourcing services free your organization from dependence on single freelance service provider while giving you affordable and reliable access to high-quality network support. By providing network consulting help when you require it, providing specialized expertise for critical applications, offering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent gives you an affordable solution for optimizing the profitability of your small business network. Progent is the intelligent way for small businesses to create and support a reliable and safe information network and to benefit from fast access to the experienced consulting typically available only to enterprises who are able to support a sizeable in-house IT group.
The Helpdesk support delivery model adopted by Progent's Technical Response Center offers small companies an affordable alternative to reliance on independent service individuals by offering extensive expertise accessible to multiple support teams, optional round-the-clock access to emergency assistance, escalation capability to world-class engineers for handling the most difficult problems, support consistency and reliability, quick follow-up enforced by veteran IT service administrators, a selection of convenient techniques for initiating support jobs, plus excellent process transparency enabled by ticket updates and accessible via a web portal.
Progent’s Cisco-Certified technology experts provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of security, speed and reliability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progent’s network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent can help you to design, implement and debug a backup solution based on MSP360 technology. MSP360 enables file or image-based backup/restore for VMs and physical computers, works with all leading public clouds, and allows you to create a data protection ecosystem with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss caused by user miscues, system glitches, ill-intentioned insiders, and malware assaults like ransomware.
Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and update SonicWall firewall appliances including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete security plan and build protection into your corporate processes.
Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent’s Microsoft-certified consultants offer small and mid-size companies world-class consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform formerly known as SMS Server. Configuration Manager 2007 offers a variety of new features to SMS Server 2003 such as comprehensive automation, integrated Vista Windows Server 2008 support, NAP security support, and device driver management. Progent’s certified engineers can help you use SMS Server or Configuration Manager 2007 economically for streamlined operating system and application deployment, security patch administration, application metering, and software license compliance. Progent's consultants can also help your company to migrate smoothly from SMS Server 2003 to Configuration Manager.
MS Office Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package offering enhanced security, seamless integration with popular Microsoft software, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated operational efficiencies, enhanced individual productivity, and better IP security. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts can provide online and onsite support and troubleshooting services for your Office Communications Server deployment and can help you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to design and implement an efficient migration that will add significant strategic value to your information network
Catalyst family of Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and management of wireless access points, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving wireless uptime with rapid auto-failover, and hardening security by detecting cyber threats and filtering traffic content based on user class and locale. Progent can help you to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.
Progent can help businesses of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to move from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize maximum business value.
Progent's certified Microsoft Office and Office 365 consultants can assist companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that offers quick ROI and promotes improved business results. Progent can help your company to interface Office or Office 365 apps with each other and with additional core Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems with various versions of Microsoft Office and can provide live online training to individual users and teams.
Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Active Directory. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and on-premises support services to assist your company to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer professionals as well as to network users, lessening the difficulty of designing, deploying, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise data systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for a network consultant with real-world experience and broad knowledge in planning and building data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's Juniper Networks-authorized NetScreen consultants can assist your company to install and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to more current Juniper products, and repair network infrastructure problems in Juniper-only or mixed-vendor systems.
Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, such as scanners, infrastructure appliances like routers and wireless APs, and Internet-of-Things devices such as sensors and robotics.
Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the forefront of network support, executing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined collection of individual best practices that are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.
The cluster feature set incorporated into the high-end versions of Windows Server 2008 is radically redesigned to simplify the installation, setup, and maintenance of clusters that offer improved levels of network dependability, security, performance, and flexibility. New or improved features include cluster verification, revamped configuration and installation, unified cluster administration, redesigned cluster infrastructure for increased uptime, better security and quorum structure, minimization of failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's consultants can assist you evaluate the business benefits of Windows clustering, design and implement a deployment, train your IT personnel to manage your cluster environment, provide continuing consulting and technical help services, and produce and test a business continuity procedure.
Progent can provide affordable online support to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
Besides offering access to Microsoft Dynamics GP specialists, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration assistance, and one-on-one or group online training tailored to meet your particular needs. Progent's experts also can help you build and maintain a secure, robust network foundation to run your ERP, MRP and accounting applications.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, creating efficient migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical IT initiatives on schedule.