For small business computer networks located in the state ofTennessee, Progent's Microsoft and Cisco authorized engineers can provide remote phone support and troubleshooting to solve your computer network issues fast and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support databases to identify and repair computer network problems without the cost and delays normally associated with in-person technical service dispatches.

If yourTennesseeorganization is located outside of the larger metropolitan areas such asMemphis, Nashville, Knoxville, or Chattanooga, your nearby computer support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants offer a wide variety of online services to assist your organization to design, program, pilot test, install, administer, and debug applications powered by any release of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest releases of Excel, integrate Excel with iOS and Google Android mobile devices, and fix compatibility problems between various versions of Excel. Progent offers on-demand support to organizations looking for a quick fix to a specific issue related to Excel and Progent can also provide comprehensive project management services for upgrading or creating mission-critical applications built on Office Excel. Progent's cost-effective webinar training classes for Excel can be custom tailored to meet the special requirements of individuals or teams.

MySQL Application Programming and DBA Support
Progent's MySQL application developers, database architects, and database administrators can provide affordable remote database administration or software programming services and can help organizations of any size to configure and manage MySQL in a dependable IT infrastructure that provides advanced speed, scalability, and security. Progent also has proven skill helping companies port applications from Oracle to MySQL.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Among the popular remote Cisco router consulting services available from Progent are configuring domain name, IP addressing, routing maps, logging, and user accounts; setting up HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing maps, and line settings; installing current IOS image; validating router failover; troubleshooting VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus policy and redundancy planning.

PC Desktop Consulting and Support Services
Progent can deliver a wide range of cost-effective support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 planning consulting, Windows 8.1 integration, Windows 7 support, MS Office and Office 365 integration and training, and 64-bit computing upgrades.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides comprehensive hosting of a small organization's servers in an environment that delivers the highest level of dependability and scalability and is in addition simple to transfer to another host. Progent's Private Cloud hosting and management services are built upon proven virtualization technologies that enable small companies with multi- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and IT management while benefiting from world-class reliability and an unmatched level of vendor flexibility. Find out about Progent's ProSight family of managed services for small and mid-size businesses.

Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online experts can provide comprehensive remote and onsite support for Microsoft Project Server and for Microsoft platforms that integrate closely with Microsoft Project Server. Consulting services provided by Progent include Project Professional integration, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management,Office Excel and Office 365 Excel application support, plus PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network engineers to help you to optimize your infrastructure to accommodate local, branch, at-home, and mobile users so that they can use Project Server to collaborate safely and productively. Progent's network security experts can assist you to plan and enforce security workflows that safeguard sensitive business information without disrupting the productive exchange of authorized data.

Best Practices Applied by Expert Engineers
Many businesses situated away from cities with plentiful network consultants utilize less qualified or inexperienced local resources for vital network support services. This can produce a system that is undependable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the front lines of network support, performing a wide range of information system tasks for a diverse selection of clients. This means that with Progent you get not only expert technical knowledge, but a consultant who understands computer industry leading practices in using those skills to resolve real-world business system problems successfully and in a consistent way.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), previously named CallManager, acts as the core of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of CUCM setup and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.

Microsoft Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 consulting experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support, team, create an enterprise-wide security plan, automate network administration, assist with creating applications, and generate and validate a DR/BC plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.

Online Help Desk Services for Small Organizations
Progent's Standard Help Desk Services provide a complete solution that manages all facets of remote desktop support from service requests through ticketing, managing accountability, screen sharing, progress tracking, problem resolution, and and reporting. Designed for small organizations with few if any in-house service technicians for end users, Progent's Standard Help Desk Services offer online support at a substantial discount off Progent's normal desktop troubleshooting rates. Progent also offers rapid on-demand escalation to subject matter experts to handle the most problems. For details, visit Progentís remote Help Desk services for small businesses.

MS Exchange 2019 Server Integration Services
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning HA infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook. To learn more, visit Progent's MS Exchange 2019 deployment services.

Citrix Certified XenServer Consulting Services
Progent's Citrix XenServer engineers can assist your company to evaluate the business benefits of XenServer and additional Citrix products, and can help your IT organization to plan, validate, execute, troubleshoot, and support a XenServer installation. Progent can also analyze your existing XenServer deployment and show you how to enhance resource utilization, performance, protection, availability, and recoverability.

Data Backup/Restore Expertise
Progent's backup experts offer consulting support for a wide array of products and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and desktops plus laptops and handhelds. Progent can help you with all major backup products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers support for Acronis, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as an affordable outsourced solution for secure backup and disaster recovery.

Conferencing Consulting Expertise for an At-Home Workforce
Progent can help small and mid-size organizations to implement and debug video conferencing platforms to enable their remote workforce to interact safely and efficiently with teammates and clients. To find out about how Progent can assist you to integrate and manage teleconferencing solutions for teleworkers, go to conferencing consulting services for a remote workforce.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch infrastructure management service makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about the entire ProSight portfolio of low-cost network monitoring and management services for small businesses.

Contact a Progent Network Consultant
To see how you can access a Progent network support expert for online or onsite support, phone 1-800-993-9400 or visit Remote Network Support.



An index of content::

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