For office network systems located throughout the state of Texas, Progent's Microsoft and Cisco qualified engineers can deliver remote phone support and remote troubleshooting to fix your computer network troubles quickly and cost effectively. Progent has acquired world-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve network problems while avoiding the expense and time delays normally associated with on-site service visits.
If your Texas organization is located beyond the larger metropolitan areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your local computer support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a extensive range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.
Google Android Smartphone Integration and Management
Progent's Android smartphone and tablet integration consulting have years of experience delivering remote and onsite support for organizations of any size who want to integrate Android phones into their information networks so that users can be productive while on the go. Progent offers the range of know-how to resolve network problems that span multiple vendors and that entail a mix of legacy and up-to-date information technology. Progent provides budget-friendly remote expertise to assist you with any facet of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to resolve especially challenging IT problems, or Progent can provide comprehensive project management services to ensure that you complete strategic network initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training to help you manage and operate Android phones and tablets to maximize their business value.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices running on multiple venues with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent can provide the skills of seasoned wireless consultants who can help your organization to determine the benefits of UniFi products for your business and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.
Easy Engagement and Billing Model
Progent's simple by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that increase service. For remote support during regular business hours, you pay only for the time spent resolving your issue. If it only takes ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's team member is actually on premises working on your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be charged for our engineerís travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available expert is typically near to assist. Progent can also dispatch onsite technical support to the majority of zip codes in the U.S. within one business day of answering a service request. Progent's remote support group has provided help to small businesses in every state (Refer to Progent's customer testimonials.)
Microsoft Virtual Desktop Support Services
Microsoft's virtual desktop technologies lower the effort required for network managers to set up applications so that they are standardized throughout a corporate workforce, offer the ability to manage rights to critical information, and allow fast installation of new or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, improves responsiveness, tightens data security, centralizes management, and provides a nearly transparent user experience. Progent's Windows Server 2016 engineers can assist your company to assess the strategic advantages of Microsoft's virtual desktop solutions, set up pilot and on-line deployments, improve your network infrastructure to accommodate virtual desktops efficiently, assess and remediate security issues, and educate your network administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.
Progent's Test Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to configure effective test environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital IT initiatives on schedule.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network. Read about Progent's complete ProSight line of value-priced managed services for small and medium-size organizations.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of email messages and attachments and preventing users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid being blacklisted and stay in compliance with industry security standards and regulatory mandates like HIPPA, Sarbanes-Oxley and PCI DSS. Find out more about Progent's complete ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.
ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection service incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out about Progent's entire ProSight line of value-priced outsourced network management services for small and mid-size organizations.
Immediate Support for Urgent Issues
With Progentís urgent online computer support services, you can receive instant help for issues that are causing lost productivity. Online support eliminates the long delay and higher expense required for on-site computer service. For typical network administration work, Progentís online support consultants can finish the majority of jobs within a few minutes of a request, rather than requiring you to live with a problem for up to a day for on-premises help to show up.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE integration consultants can assist you to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable remote or onsite support to help businesses to move smoothly to a productive unified communications network that offers fast ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business Server or Lync Server for access to a SIP PSTN trunk.
Collaborative Approach to Support and Technical Problem Escalation
Information networks have grown increasingly complex. At the same time, most small office computer networks include products from dozens of different suppliers. All this makes computer integration and maintenance increasingly challenging. It is impossible for even the most capable individual to have deep knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of hardware and software products, models, and updates that small companies include in their IT systems. Progent follows a team approach to computer support and depends on subject matter specialists to bring high-level knowledge when needed to solve complex technical issues effectively, at the least expense to you.
64-bit Computing Upgrade Help
Progentís 64-bit migration support experts can help you to update your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to understand the risks and benefits of migrating to 64-bit processing, plan an economical migration process that reduces business disruptions, and provide timely online help to aid your company to install 64-bit software and application programs on your current computers. Progent's Microsoft-premier consultants can assist your company to install the 64-bit versions of Microsoft products like Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.
Virtual compute, storage and networking technologies allow IT organizations to maximize resource utilization, streamline network operations, and enhance application continuity and data protection. run several virtual servers on a single actual processor. Common applications for virtual servers include hardware efficiency, inexpensive hosts for programs that require outdated operating systems, and affordable segregation of software development or pilot environments from on-line systems. Progent's virtualization technology consultants offer Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can install virtual servers to optimize performance, reliability and ease of administration while simultaneously cutting expenses; suggest and validate business recovery strategies that minimize productivity loss in the event of a catastrophe; and deliver ongoing support, repair, and engineering assistance as computer technology evolves.
Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Bundles built around the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that monitors the reliability, performance and protection of your IT system and identifies problems before they can bring down your network. To give you more understanding about the performance and robustness of your system environment, Progent can help you install and operate leading network monitoring tools powered by the Linux operating system.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup provides small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also enables low-cost backup to Azure storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, support for Windows Server CSV and VMware vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a broad array of services to assist you to plan, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup. For more information, see Altaro VM Backup Consulting.
Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by businesses and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the security services covered within the GIAC accreditation including evaluating infrastructure security mechanisms, incident handling, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory requirements for reporting incidents.
Get in Touch with a Progent Computer Consultant
To learn how to contact a Progent network consultant for online or onsite support in , phone 1-800-993-9400 or visit Online Computer Help.