For small company network systems located anywhere in the state of Texas, Progent's Microsoft authorized engineers can provide remote phone support and troubleshooting to resolve your computer system issues fast and cost effectively. Progent has developed enterprise-class expertise, software tools, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the high cost and delays associated with in-person service visits.
If your Texas small business is located beyond the larger metro areas such as Houston, San Antonio, Dallas, Austin, Fort Worth, or El Paso, your nearby network support options may be limited in technical capability, or unavailable during an emergency. This can result in a office network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís staff of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you get not only the technical skills needed for the job, but an expert with proven methods for applying that expertise to deliver efficient network solutions.
Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
NetApp SAN Storage Solutions
Progent can provide enterprise customers online or on-premises NetApp SAN consulting services for NetApp's complete family of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN storage environments quickly and affordably following leading practices.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and NSX consulting team can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.
Android Phone and Tablet Integration
Progent's Android smartphone and tablet integration consulting services have extensive experience delivering online and onsite support for organizations of all sizes who want to incorporate Android phones into their IT networks so that mobile clients can work together while on the go. Progent offers the breadth of skills to resolve network problems that span numerous vendors and that entail a mix of legacy and current information technology. Progent offers budget-friendly remote technical support to help you with any stage of planning, implementing, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to assist you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major IT initiatives on schedule and within budget. Progent can assist with local, cloud-based, or hybrid network environments and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and use Android phones securely and productively.
Full Portfolio of Security Help
Progent's CISM, GIAC, and CISA certified security engineers can assist you to perform comprehensive security audits, recover quickly from virus attacks, configure firewalls, set up safe techniques for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and develop a company-wide security strategy built around round-the-clock automated monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide advanced online expertise for business continuity planning, testing, and training to assist your company to prepare for potential disasters, minimize downtime for your most critical network operations, avoid lost information, and meet examiners' letters and business requirements. Progent's business continuity experts can team with your management and network support group to provide risk analysis, define interdependencies, specify human and physical resources required to operate your organization, prioritize crucial network services and specify acceptable recovery times, select hot backup centers, configure safe remote access capability for crucial employees, implement notification systems and define responsibilities for staff, write a comprehensive recovery plan, and train management and technical staff to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.
Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 and local installations of Exchange. This permits you to have some mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any facet of planning, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on time and on budget. For details about Progent's consulting support for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration solutions with on-premises Exchange.
Expert Support Services for Systems at Colocation Data Centers
There are hundreds of enterprise-level data center colocation sites in the San Francisco Bay Area and major metropolitan areas throughout the U.S., and Progent's Internet data center expert consultants can enhance your network's reliability and performance by helping you select a colo site that meets the specific needs of your enterprise such as geographic location, space, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for businesses with hardware located at colo hosting sites and requiring timely on-premises help at the colo site plus online support from Microsoft and Cisco certified experts. Progent offers a variety of colo center support services such as network architecture evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and communications infrastructure, design and installation of non-stop configurations, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster systems.
Progent's Consulting Support for Microsoft SQL Server 2014
SQL Server 2014 incorporates major improvements in critical areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services that include system design, deployment, administration, remediation, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 investment. In case your organization is currently using SQL Server 2014, Progent can help your company to perform an efficient upgrade to Microsoft SQL Server 2016.
Data Backup Expertise
Progent's backup and restore consultants can provide help for a wide array of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with leading data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized businesses as a low cost outsourced solution for reliable backup and disaster recovery (BDR).
Talk to a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for online or onsite help in , phone 1-800-993-9400 or go to Remote Computer Support.