Consulting Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful products for maintaining mobile connectivity to email, scheduling, web applications, and other critical business information. Progent can provide Tacoma, Washington companies support from BlackBerry-qualified consultants who can assist companies to maintain their BlackBerry environments or migrate smoothly to a modern mobile solution.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for companies of any size, successful deployment and support of RIM BlackBerry solutions has grown more difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations often resort to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, doing away with the need for an in-house BlackBerry solutions expert and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, provides small companies a budget-friendly alternative for integrating BlackBerry products productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and support BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a centralized solution for handling key tasks like device deployment, upgrades, and retirement and also providing a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Exchange Server, Groupwise, or Lotus email platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BES Server includes a variety of security capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great versatility in selecting levels of security to match the specific requirements of your company's network. Progent's BlackBerry authorized consultants can assist your company to choose advanced security features and enable them wirelessly. Examples of these wirelessly selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malware

BES Server also offers versatility in selecting mechanisms to prevent mobile users from installing or running unsafe or unauthorized software. Progent can assist you to choose protective techniques like:

  • Specify exactly what applications are permitted on the device
  • Prevent external software from using persistent storage on the BlackBerry smartphone
  • Select what functions third-party applications can access on the smartphone
  • Restrict the types of connections third-party programs running on the smartphone can initialize
  • Prevent all third-party software from being loaded or run on the BlackBerry smartphone

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can also help your company to resolve a wide range of issues associated with synchronization, device recognition, email reconciliation, web access, mobile connectivity, IM, desktop application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small company IT networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses at a minimum and, by solving issues quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, solution design, deployment strategy and execution, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and physical components match your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, processors and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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