Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were once one of the most successful products for achieving location-independent access to email, calendars, web programs, and other vital business data. Progent can provide Tacoma, Washington companies the expertise of BlackBerry-premier professionals who can help businesses to maintain their BlackBerry deployments or transition smoothly to a current mobile solution.

As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, effective integration and support of BlackBerry technology has become more difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses often resort to outside support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry-based environments economically and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient remote service delivery model, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry technology productively into their information network.

Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and control BlackBerry devices across your company, define security policies that are right for your business, customize wireless software, and make sure that your network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting Services for BlackBerry BES Server
Research in Motion's advanced platform for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in transit to ensure optimum data protection. BES Server also streamlines a broad selection of crucial management tasks that span from smartphone deployment and upgrades to mobile security and high availability.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user and group settings with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry BES Server to perform important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Monitor and analyze the overall health of your BlackBerry system

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of problems associated with synchronization, device detection, email consistency, web access, wireless connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote help for small business IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support costs low and, by handling problems promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as resolving enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and delete BlackBerry device users on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Professional
To get in touch with Progent about engineering help for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.