Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most successful products for achieving location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent offers Tacoma, Washington companies support from BlackBerry-premier experts who can assist organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile platform.
As the sophistication of small business IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, successful integration and maintenance of BlackBerry solutions has grown more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses often resort to outside support firms who specialize in BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to plan, manage, and repair BlackBerry-based environments economically and efficiently, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's efficient online support capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT network.
Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.
Consulting and Technical Help for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange Server, Domino, or Groupwise users to send and receive messages that are encrypted in wireless transit to provide optimum security. BES Server also simplifies a broad selection of crucial administrative jobs ranging from BlackBerry configuration and updates to wireless security and high availability.
Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to perform routine jobs like:
- Deploy and manage applications
- Plan smartphone, application, and IT policy updates
- Upgrade BlackBerry device firmware remotely
- Control user and group configurations with BlackBerry's vast library of IT policies
Progent's BlackBerry-premier consultants can also help your company to use BlackBerry BES Server to implement key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:
- Install and support BES Server's high-availability infrastructure based on VMware
- Install BlackBerry smartphones wirelessly
- Set custom administration roles
- Automatically track and report on the health of your solution
How Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, editing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also assist your business to troubleshoot a broad range of problems concerning synchronization, device detection, messaging consistency, web access, wireless connections, Instant Messaging, workstation application installation, and Desktop Redirector.
As a top innovator in delivering nationwide online help for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses at a minimum and, by solving problems promptly, improves the efficiency of your BlackBerry smartphone users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP results.
Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help you to determine which administration approach and physical components meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network topology, and application set up.
To maximize network protection, Progent's BlackBerry-certified consultant can assist you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.
Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Expert
If you wish to contact Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.