For offices of any size in Tacoma or throughout the state of Washington, Progent can provide convenient, fast, and affordable access to CCIE-Certified engineers. Cisco CCIEs are world-class network experts who achieve this elite recognition by completing strenuous testing administered by Cisco. CCIEs can handle the most complicated problems associated with network interfacing, troubleshooting, and configuration. Progentís CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS or NX-OS software and coming up with workarounds or receiving program patches to fix problems. A Cisco CCIE has the experience to pinpoint the source of computer network problems whether from hardware or software.

Progent can provide fast and affordable remote access to a CCIE specialist so you has the opportunity to obtain high-level help for complicated network problems that are impacting your business but are outside the scope of your ordinary IT support resources. Progent's Cisco CCIE-Certified support professionals can access your network using advanced remote connectivity tools in order to provide fast and affordable diagnosis and repair of serious network problems.

Progent's CCIE Support Services
The vast majority of CCIEs work for large corporations or national Internet providers, and so their services are not easily accessible to the general public. Progent is one of the few support organizations that makes CCIEs available to assist small and mid-size businesses. Also, Progent offers fast access to a CCIE by phone so that you can get immediate help for urgent network issues that are hurting worker efficiency. To learn how to get in touch with a Progent CCIE for immediate help with your network, go to Progent's remote network assistance.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Onsite IT Consulting
Progent locations in Seattle Metro Area

City Address Phone Link
Bellevue 11900 N.E. 1st Street
Bellevue, WA 98005
206-258-8873 Bellevue Network Support Services
Lynnwood 11700 Mukilteo Speedway
Mukilteo, WA 98275
425-903-5055 Lynnwood Network Support Services
Seattle 1001 4th Ave, #3200
Seattle, WA 98154
206-258-8872 Seattle Network Support Services
Tacoma 1102 A Street, Suite 300
Tacoma, WA 98402
253-590-4400 Tacoma Network Support Services
Tukwila 14900 Interurban Ave S
Tukwila, WA 98168
425-905-3006 Tukwila Network Support Services


Cisco's extensive family of new and legacy connectivity appliances supported by Progent includes ASA 5500 Series Firewalls and PIX 500 Firewalls, Catalyst FWSM, protected broadband and integrated services routers, Aironet and Meraki wireless access points, Cisco Meraki cloud-managed APs and switches, VoIP systems, Catalyst and Nexus family switches, as well as data protection and VPN technology. Maintaining one of the largest groups of Cisco-certified CCIE consultants of any independent support company, Progent has priority access to Cisco's engineering support specialists and Cisco's advanced training resources to stay at the leading edge of connectivity solutions.

To find out more information concerning Progent's world-class support for Cisco technology, choose a topic:

  • Overview of Progent's Cisco Network Support
  • Fast Remote Support from a Cisco CCIE Network Engineer
  • Cisco Firepower Series Firewalls: Integration and Management Services
  • ASA 5500-X Firewalls with Cisco Firepower: Integration and Troubleshooting Expertise
  • ASA 5500 Series Firewall Engineering Assistance
  • Cisco PIX Series Firewall Troubleshooting Expertise
  • Cisco Routers Consulting Services
  • Cisco Wireless Deployment Support
  • Cisco Aironet APs Engineering Services
  • Cisco Small Business 100, 300 and 500 WiFi Access Points System Design Expertise
  • Cisco Wireless Controllers Consulting
  • Cisco Meraki Wireless Access Points Consulting Services
  • Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Technical Support
  • Cisco VoIP Phones and IP Video Phones Consulting and Wireless IP Phone Solutions
  • Cisco Jabber Integration Services
  • Catalyst Switches Deployment Expertise
  • Nexus Switches Deployment Expertise
  • Cisco Meraki MS Switches Configuration and Maintenance Expertise
  • Cisco VPN and Network Security Engineering Expertise
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise
  • Design Solutions for Cisco-based Datacenters and Colocation Centers
  • Network Optimization Expertise for Internet Service Providers
  • Centralized Management Techniques for Cisco-based Environments
  • NetApp and Cisco Private Cloud Architecture Consulting Services Other Consulting Services Available from Progent
    Progent also offers a wide range of IT consulting expertise in key practice areas to assist businesses to turn Cisco networking products into a cohesive information system that delivers strategic value. Some of the consulting services offered by Progent's subject matter experts are project management support, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX network virtualization design and integration, Windows Server 2019 migration consulting, Microsoft Windows 2016 hybrid cloud/on-premises solutions, Windows Hyper-V deployment, disaster recovery planning, Windows Server 2012 R2 support, network security compliance assessment, database administration and application expertise, and part-time CIO services.

    Progent can also help your IT team you to design, implement, manage and repair enterprise hybrid cloud solutions that include physical and cloud infrastructure and that utilize Cisco networking technology. (Learn about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) planning and integration consulting.)

    By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that fit the special requirements of companies in Tacoma or anywhere in the state of Washington.



    An index of content::

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    For corporations with branch offices in or any region covered by Progent's consultants, Progent's Microsoft-Premier network support experts and certified Cisco network specialists can provide a variety of IT support services including project planning, SOX compliance, office relocations, enterprise security, system design, local or remote emergency support, and troubleshooting for collocation hosting environments. A Progent IT consultant can show you how to design a multi-office information system that makes smart use of collocation services and Internet hosting sites. Progentís Microsoft Certified engineers can help large corporations design, integrate and maintain massive rollouts of updated releases of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco products for connection solutions that combine basic, high-speed, integrated, and wireless networking.

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    Cisco's network security and remote access technology for small companies offer a complete line of easy-to-administer security products to help protect your local and remote information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit most closely with your company objectives.

  • Citrix Essentials Specialist Citrix StorageLink Engineers
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  • At Home Workers VoIP Network Consultants
    Remote Workforce VoIP Integration

    Progent can assist small and medium-size organizations to configure IP voice technology to provide their at-home workers the advantage of seamless extensions of the company phone system.

  • Computer Consulting Resale Programs Help and Support Reseller Program for IT Services Consultants
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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.

  • Consultant Google Cloud IAM Google Cloud Compute Engine solutions Consulting

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    Bandwidth Throttling Test Lab Professionals

    Progent's Test and Training Lab located at the QTS Colocation Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or verifying business continuity strategies, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without sufficient internal resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network initiatives on schedule.

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    Chief Information Officer Consulting Services

    Progent offers the part-time or temporary assistance of a veteran CIO who can provide a broad perspective to assist you select and support IT solutions to match your current situation and that can serve as a firm foundation for your growth. Progent's part-time or temporary CIO services offer economic leverage to organizations trying to optimize the impact of their network investment but who are without the budget or unwilling to take on one more executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of engineers certified to maintain all major OS platforms and networking technologies plus a wide selection and business software, Progent is in a unique situation to provide unbiased advice along with expert technical help for building and maintaining information solutions that match the particular requirements of your business.

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    Urgent Online Troubleshooting Microsoft Windows Cluster

    Progentís Disaster Recovery/Business Continuity specialists have in-depth experience helping small businesses to minimize network downtime by offering cost-effective online consulting support for disaster recovery/business continuity planning, fault-tolerant IT architecture, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can assist your company to develop and test a sensible business continuity plan that aligns with your business needs and budget. Progentís disaster recovery specialists can help you to architect, implement, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.

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    Meraki Air Marshal Network Consultant

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    Remote management cards offer network managers full control of a server without the need for an on-site visit. Through these management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, deploy, and support a high-availability business network that includes remote management cards and Progent can use these remote server management cards to deliver low-cost remote technical help. Progent is familiar with a variety of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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    Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced network service programs, small organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems world-class availability, protection, and performance.

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    Outsourcing Network Help Consultant Services

    Progent is structured to deliver comprehensive remote support for all major technical areas common to todayís small company information systems and allows you to outsource a variety of vital, on-demand support services including a temporary Chief Information Officer to provide advanced IT design and negotiating skills, a Technical Response Center for help desk services, proactive remote monitoring, spam and email-borne virus protection as a managed service, best-practices project management for major projects like site relocations orOS migrations, connectivity consultants for designing fast and robust infrastructure, security specialists to verify information safety and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to write, enhance, or troubleshoot business applications.

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  • CCIE Certified Consultants Nexus Switch FabricPath
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    Cisco Nexus switches are engineered to provide the throughput, expandability, availability, cloud readiness, capacity, security and manageability required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises support services to help your IT staff to design an efficient switch architecture, set up pilot systems to validate your switching solution, deploy Nexus switches, define and enforce effective policies, run security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate resources by means of virtualization, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the powerful high-availability (HA) capabilities available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus switches.

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  • Les Kent has a 35-year history of effective network integration, corporate management, marketing, and operations. He has shown a knack for developing sophisticated IT solutions in his roles as as a system architect, software developer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and major corporations.

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    Progent provides nationwide remote help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows products. Remote technical support offers optimum leverage for your IT dollar by extending user productivity and limiting the hours charged for computer analysis and repair. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In the vast majority of cases your network problems can be dealt with over the phone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security specialists to assist you with the most difficult network issues.

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    Progent can help you in all facets of your migration to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • 2800 ISR Router Remote Technical Support
    1900 Router Onsite Technical Support

    Cisco has designed a full array of routers including appliances designed to provide the security, bandwidth, and reliability demanded by organizations from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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