Tacoma Consulting for Network Support Firms
Transparent Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Tacoma
Progent’s consulting services for IT service organizations in Tacoma Washington allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent augmentation of your regular network support team. These services can ease the way for you to add to your client base, flesh out your service offerings, satisfy your clients, and improve your bottom line.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and cybersecurity professionals have acted as transparent supplements to the support groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.
Progent is an IT support firm with two decades of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also a hassle to set up and maintain. Smaller IT support organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your company can handle, the locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
- Normal service times are from 5am to 7pm PST, five days a week.
- Extended support is offered at additional cost.
- Optional on-premises service in larger metro areas is available across the country at additional cost.
- You keep full control of your customers and billing.
- Your clients submit service requests through your branded web portal, an 800 number, or by sending a message to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your direction, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Reporting: Progent uses an enterprise-class service reporting system to ensure that all services delivered are fully documented. This makes it easy for support group to shift service responsibilities to internal personnel when you have enough people and appropriate skill sets.
- Safely Expand Your Service Business: You can easily and affordably take on more opportunities beyond your core fields of expertise and open additional territories without assuming the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service provider by delivering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT support business.
- Fast Escalation: With a large roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Keep Your Clients Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
- Remote Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering quick solutions.
- Top Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Tacoma, Washington Organizations
Progent's veteran team of certified consultants and technical experts can deliver Tacoma, Washington businesses a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- BYOD Integration
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Learn More Details About Progent's Consulting Program for IT Service Organizations in Tacoma, Washington For additional information about Progent's consulting program for network service organizations in Tacoma, Washington, call 1-800-993-9400 or see Contact Progent.
An index of content::
Telecommuting Job Cisco Consulting
24x7 Telecommuting Microsoft Consultant From Home Job
Progent is seeking a variety of full-time employees including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE certification; and consultants for advanced system design with backgrounds in mobile access, wireless networking, high-availability environments, disaster recovery solutions, data protection, and VMware technology. We are also seeking workstation support experts, off-site troubleshooting specialists, and CISSP or CISM accredited security professionals. We are also looking for experienced managers and administrators able to operate efficiently in our dynamic, virtual office model. Progent contracts independent professionals who have in-depth knowledge and working background in important IT areas beyond our main service focus. Progent's Experts Group hires independent consultants who offer consulting and development support for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have deep knowledge of popular operating systems such as Linux, Apple OS, or Sun, or offer expert skills in areas like telecom, web site development, Electronic Data Interchange, web commerce, or dbm programming. Freelance consultants certified by Progent cooperate with our staff consultants to deliver end-to-end IT services for small and midsize business networks.
Top Ranked Phone Support Integration Services
CISSP Certified Expert Specialists Remote Network Support
For medium-size companies looking for IT consulting services, Progent offers an array of options such as local help, remote support, phone-based Call Center, round-the-clock support with automatic system monitoring, temporary staff augmentation, business relocation services, application programming, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent offers professional onsite support for fixing technical issues rapidly and affordably.
Microsoft CRM Technology Consulting
Customer Relationship Management IT Consulting
Progent's team of application experts offer in-depth support, software development, deployment assistance, and webinar classes for popular applications covering vital areas including ERP and MRP, general accounting, business reporting, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of experience providing high-level consulting support remotely, Progent can help clients throughout the United States to avoid the time and expense related to travel and on-site visits without compromising the effectiveness of technical services.
Engineer Private Cloud Solutions
ProSight Small Business Private Clouds Professionals
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in a solution that gives the highest degree of availability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are built upon mature virtualization techniques that enable small businesses with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.
Exchange 2007 Edge Server Specialist
Microsoft Exchange 2007 Services
Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2007 migration plan that avoids productivity downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.
Amazon Marketplace Web Service integration Development Group
Amazon Marketplace Web Service Contract Programmer
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.
Office 365 Portal Remote Consulting
Office 365 integration with on-premises environments Remote Support
Microsoft allows you to create transparent hybrid environments that combine Office 365 and local Exchange deployments. This permits you to have certain mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and on budget.
Live Communications Server Help and Support
24-7 Microsoft LCS Server Consultant
MS Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade package featuring enhanced protection, transparent compatibility with popular Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property protection. Microsoft Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and onsite configuration support and troubleshooting services for your Office Communications Server 2007 deployment and can assist your organization to assess the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your IT system
24/7/365 Service Desk Management Support Support and Setup
Computer Support Help Desk Services Computer Engineer
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Support services are provided at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Microsoft Certified Partner Office 365 IDFix IT Consultants
Hybrid Office 365 integration Online Help
Progent can help your business to understand the wealth of subscription plans offered with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid networks that seamlessly integrate local and cloud resources.
Consulting Microsoft SQL Server 2016
24x7 SQL Server 2019 On-site Technical Support
Progent’s Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy development of enterprise-class business programs that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.
Microsoft Certified Expert SBS IT Consulting
Microsoft Small Business Server 2011 Support and Setup
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the foundation for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET products included with Small Business Server 2011 calls for a computer support expert with real-world experience designing and building seamless, end-to-end business network environments. Progent's Small Business Server professionals have an average of more than 10 years of experience integrating computer systems powered by Microsoft products. This experience assures you success in deploying, administering, and troubleshooting network environments that incorporate the Microsoft Small Business Server suite of servers and applications.
Helpdesk Management Services Consultant
Call Center Services Online Help
Progent offers several basic types of Help Desk services : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients convenient access to a reliable technical group with extensive experience providing phone support and remote access repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to resolve rather than simply report problems.
Cisco VoIP phones Technology Consulting
VoIP Integration
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
ProSight Virtual Hosting Services
24 Hour ProSight Private Cloud Services Professionals
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that delivers the highest level of availability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting services are built on mature virtualization technologies that enable small businesses with mixed- platform environments to save significantly on the expense of capital investments, system maintenance, and network administration while achieving world-class reliability and an unmatched degree of vendor flexibility.
Microsoft SQL Server Information Technology Consulting Group
Immediate Support and Setup Microsoft SQL Server
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast creation of cutting-edge enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Polycom OTX Telepresence Engineer
After Hours Video Conferencing Consulting
Progent can provide access to a veteran specialist with extensive hands-on experience installing, managing, and enhancing telepresence platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network support group, your ISP, and your video conferencing technology vendor to help your company maximize the strategic value of your video conferencing ecosystem.
CIO On-site Technical Support
Cisco and Microsoft Certified Experts Network Consultant Chief Information Officer
Progent can supply small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy appropriate technology to improve business processes so they align better with your corporate objectives. Your business can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer.
ProSight Next Generation Endpoint Protection Professionals
ProSight ESP Behavior-based Security Consultant
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware.
SQL Server Applications Consulting
Programmer SQL
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast creation of a new generation of high-end programs that can provide your company a significant competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Google Cloud firewall integration Consultants
Google Cloud VPN Professional
Progent offers affordable online and on-premises consulting to help businesses to move all or part of their core IT resources to Google Cloud Platform services. This can save time and hardware costs and enable the use of Google's state-of-the-art machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Specialist Solaris Remote
Solaris Online Migration
Progent provides national remote phone support and consulting services for companies that operate Sun Solaris networks or whose IT systems include a combination of Solaris and Microsoft Windows products. Remote network consulting provides maximum leverage for your information technology dollar by extending user productivity and limiting the hours billed for computer analysis and repair. Advanced remote access utilities and experienced service specialists and consultants allow Progent to handle the majority of network issues without squandering time and expense by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can make available Cisco CCIE network engineers and CISA premier security specialists to assist with the most difficult network problems.
