Fast and Affordable Remote Troubleshooting for Tacoma Computer Systems
For businesses in Tacoma or anywhere in Washington, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many remote support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes which promote the highest degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to connect to your company's computer system remotely without compromising network security.
Progent's powerful customer support reporting system maintains thorough records describing all support that Progent's clients have received. Progent's staff consultants have access to the history of assistance rendered to each Progent customer by any engineer. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online service experts can find optimal solutions promptly.
Remote services available from Progent to companies in Tacoma and throughout the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-qualified remote service engineers can provide network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs can handle the most stubborn challenges associated with network design, installation, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to solve problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system by means of advanced on-line support tools to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking devices. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet APs deployment help, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Tacoma Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the resources to support an internal Help Desk but who require fast communication with a reliable Help Desk with professional telephone support as well as the ability to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk software to address the particular needs of your corporation, or adding temporary online personnel to supplement your existing Call Center resources during unusually busy scenarios such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology experts offers your customers in Tacoma or anywhere in the state of Washington fast contact with a dependable network service group with substantial experience providing telephone-based help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a crucial driver of business success, and Progent's target is to resolve instead of simply record IT issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Tacoma, or anywhere in the state of Washington, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your network support is proactive rather than reactive. By exposing looming problems before they evolve into network outages, system monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Tacoma or anywhere in the state of Washington, Progent's phone-based computer support specialists can provide expert and cost-effective system help the instant your organization has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Tacoma organization has a local freelance consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Tacoma
Progent's online support, remote troubleshooting, system security expertise, and network management services give businesses in Tacoma or anywhere in the state of Washington the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Tacoma and is also ideal for customers in geographic regions of Washington that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone help and asks for no periodic subscription fee for services provided during normal working hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting support in specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a full service centralized resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that meet the special needs of your business.
- Sophisticated Remote Access Tools
Protected online access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive onsite visit. Effective remote access tools and experienced engineers together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each customer. The practice of documenting and archiving support records results in more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.