Fast and Affordable Remote Support for Tacoma Networks
For organizations located in Tacoma or anywhere in Washington, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve most network problems rapidly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by reducing or avoiding network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you receive. In contrast to many online service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick repairs somehow end up as large tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's system without compromising system security.
Progent's sophisticated customer support reporting application includes detailed histories of the service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help rendered to every Progent client by every Progent engineer. This archive of anomalies and resolutions is organized as a quickly retrievable proprietary database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' internal support staff with the result that Progent's online service specialists can determine the most efficient solutions quickly.
Remote technical services available from Progent to businesses in Tacoma and anywhere in the state of Washington include:
Certified Windows Experts
Progent's Microsoft-expert online service engineers can deliver network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking engineers, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges surrounding network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value because their deep experience enables them to solve problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of sophisticated on-line support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Tacoma Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your established organization, identifying or customizing Help Desk application software to address the special demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to deal with high-demand scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of seasoned network professionals gives your customers in Tacoma or anywhere in the state of Washington rapid assistance from an efficient network service group with extensive background providing phone support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key driver of business success, and Progent's policy is to solve instead of simply report network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group provides online advanced engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Tacoma, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they result in full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a combination of operating systems.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Tacoma or anywhere in the state of Washington, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Tacoma company works with a regular independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with sudden system emergencies or especially complex integration projects.
Details of Progent's Remote Computer Support for Tacoma
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give companies in Tacoma or anywhere in the state of Washington the greatest leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Tacoma and is also ideal for customers in more remote areas of Washington that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online help and requires no monthly retainer for services provided during normal working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive IT solutions that align with the specific requirements of your company.
- State of the Art Remote Access Tools
Protected online connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise require an expensive personal service call. Sophisticated remote access software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.