Immediate Remote Support for Tacoma Networks
For businesses located in Tacoma or anywhere in Washington, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast solutions manage to end up as big tabs. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies that promote the maximum degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to access your company's environment without compromising corporate security.
Progent's sophisticated customer support reporting application keeps comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of support provided to each customer by every consultant. This archive of trouble tickets and repairs is organized as a readily accessible support database that permits Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions quickly.
Online services provided by Progent to customers in Tacoma and throughout the state of Washington include:
Certified Windows Support
Progent's Microsoft-premier remote service engineers can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most complex issues surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network by means of sophisticated on-line troubleshooting technology to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points deployment support, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover in depth information security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Tacoma Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Call Center application software to meet the unique demands of your corporation, or adding temporary online staff to work with your in-house Help Desk Call Center team to deal with high-demand scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Tacoma or anywhere in the state of Washington quick communication with an efficient network service resource with years of background delivering phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a major contributor to company success, and Progent's intent is to solve rather than merely document IT issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers online advanced consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Tacoma, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into crashes, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Tacoma or throughout the state of Washington, Progent's online computer support specialists are ready to provide professional and economical system help the instant your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Tacoma business relies on a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden network emergencies or particularly tough integration projects.
Features of Progent's Online Network Services for Tacoma
Progent's phone support, remote repair, network security consulting, and network administration services give companies in Tacoma or anywhere in the state of Washington unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Tacoma and is also ideal for networks in more remote areas of Washington that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online service and imposes no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core support services include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Software Design
Amazon MWS Software Integration
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that meet the unique requirements of your business.
- Advanced Remote Connectivity Software
Protected remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art remote access tools and experienced engineers together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the forefront of network support, performing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.