Fast Online Support for Tacoma Washington Computer Networks
For businesses in Tacoma Washington, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent value because they possess the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting know-how is especially helpful in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent situations where fast fixes somehow end up as big bills. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's computer system without breaching network security.
Progent's sophisticated customer support reporting application stores thorough documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of all help delivered to every customer by any consultant. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can determine the best resolutions in the least time.
Online support available from Progent to customers in Tacoma Washington include:
Authorized Windows Support
Progent's Microsoft-premier remote support experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to handle even the most complex challenges encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Tacoma Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network consultants offers your workers in Tacoma Washington immediate access to an efficient network service resource with extensive background delivering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's target is to resolve instead of merely document IT issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Tacoma Washington remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Tacoma Washington, Progent's phone-based computer support engineers can provide expert and affordable IT help the moment your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Tacoma business works with a regular independent consultant or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly challenging integration projects.
Details of Progent's Remote Network Services for Tacoma Washington
Progent's online help, remote repair, network security expertise, and system management services offer companies in Tacoma Washington unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your company world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Tacoma Washington and is also ideal for customers in geographic regions that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers online help on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and imposes no monthly subscription fee for services delivered during regular business hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that address the specific needs of your business.
- Sophisticated Remote Connectivity Tools
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal service call. Cutting-edge online connectivity tools and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of detailing and archiving service activity allows more effective service and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.