Fast Remote Help for Tacoma Washington Computer Systems
For businesses located in Tacoma Washington, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into big tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your system without breaching corporate security.
Progent's sophisticated customer support reporting system includes detailed documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance provided to each client by every consultant. This archive of issues and repairs is stored as a readily retrievable proprietary database that allows Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive support databases and permit quick response from manufacturers' in-house engineering staff so Progent's online consulting specialists can arrive at optimal solutions in the least time.
Remote services offered by Progent to businesses in Tacoma Washington include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most complex issues encountered in network design, deployment, management, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated remote troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure products. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs consulting help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or help your business to clean up rapidly following a damaging penetration. Security services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies including system architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight series of outsourced network management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Tacoma Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center software products to meet the unique needs of your company, or adding occasional phone support staff to work with your existing Help Desk group to deal with high-demand events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of veteran information technology professionals provides your clients in Tacoma Washington fast assistance from an efficient technical support group with substantial experience offering telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company success, and Progent's aim is to solve instead of just report IT problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth consulting support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Tacoma Washington remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your computer support is proactive rather than reactive. By detecting possible problems before they cause network outages, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Tacoma Washington, Progent's online computer support specialists can deliver effective and affordable system help the moment your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Tacoma company deals with a local independent consultant or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to fix unexpected system crises or especially complex integration projects.
Features of Progent's Remote Computer Support for Tacoma Washington
Progent's phone support, remote repair, network security consulting, and network management services give companies in Tacoma Washington the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Tacoma Washington and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone service and asks for no ongoing retainer for services delivered during normal business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL Management and Software Design
Apple Mac Consulting
Amazon MWS Programming
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the special requirements of your business.
- Advanced Online Access Software
Secure remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise require a costly onsite service call. Cutting-edge online access software and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for High System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to each customer. The practice of detailing and organizing support activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.