Fast Remote Help for Tacoma Computer Networks
For businesses located in Tacoma or anywhere in Washington, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing do away with situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's environment without breaching system security.
Progent's sophisticated customer support reporting system maintains comprehensive documentation of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to each Progent client by every consultant. This database of issues and fixes is structured as a readily retrievable proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the best solutions in the least time.
Online services provided by Progent to customers in Tacoma and anywhere in the state of Washington include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most complex issues occurring in network planning, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to clean up quickly after a damaging breach. Security solutions available from Progent cover in depth data security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile access; protecting your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that include Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Tacoma Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the resources to assemble and manage an internal Help Desk but who want quick response from an effective Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level consultants.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk application software to handle the special needs of your company, or adding occasional phone support staff to reinforce your in-house Help Desk resources to handle unusually busy situations such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of veteran information technology professionals provides your customers in Tacoma or anywhere in the state of Washington rapid assistance from an effective technical support group with years of experience delivering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a key contributor to business productivity, and Progent's target is to fix instead of simply track network problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting expertise and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Tacoma, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into downtime, remote monitoring can head off disruptive and expensive network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a combination of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Tacoma or anywhere in the state of Washington, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system support whenever your company requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Tacoma organization works with a regular independent consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to solve sudden system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Companies in Tacoma
Progent's online technical help services enable your Tacoma organization to enjoy the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
With most businesses in Tacoma and throughout Washington, local computer service resources, whether made up of freelance consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles might occur when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual support people. In these situations, Progent's on-call support professionals provide an easy, fast, and economical solution to augment your regular help and to transfer valuable information to improve your ability to resolve downstream problems in-house.
- Less Reliance on Individual Consultants
For network support, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have smaller internal costs than larger support companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system is always available.
- Create a Solid Basis for Seamless Expansion
Businesses typically begin with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems require careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle critical business demands and ease future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complex array of technology alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, executing a wide range of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to every customer. The discipline of documenting and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.