Fast Remote Help for Tacoma Computer Networks
For businesses located in Tacoma or anywhere in Washington, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing do away with situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's environment without breaching system security.
Progent's sophisticated customer support reporting system maintains comprehensive documentation of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to each Progent client by every consultant. This database of issues and fixes is structured as a readily retrievable proprietary database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the best solutions in the least time.
Online services provided by Progent to customers in Tacoma and anywhere in the state of Washington include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration consulting, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most difficult problems occurring in network design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their depth of experience enables them to solve problems rapidly. In many cases, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using state-of-the-art remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure appliances by offering services such as:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, or Linux network against attacks or help you to clean up rapidly after a damaging penetration. Security services available from Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad spectrum of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Tacoma Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to create an internal Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult computer system issues, or be ready in those circumstances when your ordinary service providers are swamped.
Progent's Help Desk team of veteran network consultants offers your customers in Tacoma or anywhere in the state of Washington quick access to an efficient network service group with extensive experience providing telephone-based help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business success, and Progent's intent is to resolve rather than just report IT issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Tacoma, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your network support is proactive rather than reactive. By spotting looming problems before they result in crashes, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Tacoma or throughout the state of Washington, Progent's phone-based network support engineers can deliver expert and affordable IT support the moment your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Tacoma organization relies on a local independent support technician or employs an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Computer Support for Tacoma
Progent's phone support, remote repair, system security expertise, and system management services give companies in Tacoma or throughout the state of Washington the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Tacoma and is also ideal for networks in geographic regions of Washington that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone help and imposes no monthly retainer for services delivered during normal working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support in critical application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that meet the special requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly onsite service call. State-of-the-art remote access tools and experienced engineers together enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients need instant access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.