For small and midsize companies in Tacoma or anywhere in the state of Washington, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. This lowers direct costs because solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick solutions somehow end up as large bills. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a collection of optimized tools and proven processes that promote the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's powerful customer support reporting system keeps detailed records describing the service that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to each Progent client by any engineer. This archive of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other massive support databases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists can arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Tacoma or anywhere in Washington or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote support engineers offer certified skills in an extensive set of technologies. This broad range of capability allows Progent's engineers to handle virtually any problem that may occur in a small business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Tacoma and throughout the state of Washington include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies a consultant's networking skills at the master level. CCIEs know how to deal with the most difficult issues associated with network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software patches. CCIEs offer excellent value since their depth of expertise allows them to resolve the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for severe network infrastructure issues that are lowering business productivity but are beyond the experience of your regular network service resources. Progent's Cisco CCIE support experts can communicate with your environment using the latest on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 development,
Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop support services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to clean up rapidly following a serious penetration. Security support services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Tacoma Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who don't have the money or time to support an internal Help Desk Call Center but who require quick communication with an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your established Call Center resources. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest computer system problems, or be ready in those instances when your regular support engineers are overwhelmed.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your existing organization, identifying or enhancing Call Center application software to address the particular requirements of your business, or adding temporary phone support staff to supplement your internal Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology consultants offers your customers in Tacoma or anywhere in the state of Washington rapid access to a large network service group with substantial background delivering phone help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's policy is to fix rather than simply track IT problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff can supply online professional engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To find out more about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative elements of Macintosh computing by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Tacoma, or anywhere in the state of Washington, online network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By exposing potential problems before they expand into downtime, remote monitoring can head off stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a variety of platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.