For small and midsize businesses located in Tacoma or anywhere in the state of Washington, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems quickly. This reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at handling technical issues quickly results in your company conserving cash.
Progent's Online Support Tools
Over time, Progent has refined an arsenal of optimized technologies and proven processes which permit the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system remotely without violating system security.
Progent's proprietary customer support reporting application keeps thorough documentation of the support that Progent's clients have been provided. Progent's team consultants have access to the records of support provided to each Progent customer by any Progent engineer. This database of anomalies and fixes is organized as a readily accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft permit access to additional extensive support databases and permit fast response from manufacturers' in-house support staff so Progent's online service specialists are able to come up with the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Tacoma or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote support professionals have credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to resolve almost any problem that may occur in a small company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to customers in Tacoma and throughout the state of Washington include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from legacy applications to current Windows or Linux-based environments. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs know how to resolve the most intractable issues associated with network design, integration, administration, security, and problem solving. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness since their deep experience permits them to solve the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive urgent help for complex network infrastructure issues that are impacting business productivity but are not within the experience of your local network service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network by means of the latest on-line support tools to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-certified online support experts can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and ISSAP network security engineers can provide a range of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Tacoma Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who don't have the money or time to create an internal Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient phone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Call Center application software to meet the particular needs of your corporation, or adding temporary phone support personnel to supplement your internal Call Center resources to deal with unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran network experts offers your workers in Tacoma or anywhere in the state of Washington instant assistance from a large technical support resource with years of background providing phone support and online diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's goal is to resolve and not simply annotate technical issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers online professional engineering support and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Word, and MS Office Excel. To read more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic facets of Macintosh systems by delivering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Tacoma, or anywhere in the state of Washington, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting emerging trouble spots before they expand into crashes, automated monitoring can head off disruptive and expensive service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a combination of OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.