For small businesses in Tacoma Washington, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support services represent excellent leverage because they have the real-world background and the sophisticated technology to resolve most network issues rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where fast repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently results in your company saving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's online support team to access your network remotely without breaching network security.
Progent's highly evolved customer support database system includes comprehensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the history of all help delivered to each Progent client by every engineer. This archive of issues and resolutions is organized as a conveniently accessible proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts can come up with the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Tacoma Washington or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online network support experts possess advanced credentials in an extensive array of technologies. This breadth of capability allows Progent's engineers to manage virtually any crisis likely to take place in a small business information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to small businesses in Tacoma include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most intractable problems associated with network design, installation, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their broad expertise enables them to resolve the most complex problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can receive timely support for complex network infrastructure problems that are hurting business efficiency but are not within the experience of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment using state-of-the-art remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM and CISSP security consultants offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your business to recover rapidly after a serious breach. Security solutions available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; integrating firewalls; building secure architectures for remote and mobile communication; defending your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Tacoma Washington Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the budget to build and maintain an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk Call Center software products to handle the special demands of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk Call Center team to handle unusually busy events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology experts gives your clients in Tacoma Washington fast communication with an efficient technical support group with substantial experience offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's policy is to fix instead of merely document network issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, MS Word, and MS Excel. To learn more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the artistic facets of Mac computing by providing remote help support and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Tacoma Washington online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area