For small and midsize businesses in Tacoma Washington, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick fixes somehow end up as major tabs. Progent's penchant for handling technical issues quickly results in your business saving cash.
Progent's Online Support Tools
Over time, Progent has fine tuned a set of customized tools and proven processes that ensure the highest level of effectiveness for remote consulting and repair for small company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.
Progent's highly evolved customer support database application keeps comprehensive records for all support that Progent's clients have received. Progent's authorized consultants have access to the records of assistance rendered to every client by any Progent consultant. This history of trouble tickets and responses is organized as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Tacoma Washington or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based technical service professionals have credentials in an extensive array of disciplines. This broad range of technical skills enables Progent's engineers to address virtually any problem that may take place in a small business information system. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support Offered by Progent to clients in Tacoma include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for the most intractable problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive immediate help for severe network issues that are impacting business efficiency but are outside the scope of your regular computer support providers. Progent's Cisco CCIE engineers can interface to your computer system using sophisticated remote support technology in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP network security consultants can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Tacoma Washington Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the money or time to support an internal Help Desk but who need quick access to an effective Help Desk Call Center with professional phone support as well as the available expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center application software to handle the unique requirements of your company, or providing temporary online staff to supplement your in-house Help Desk resources to handle high-demand situations such as software transitions, major updates, or installing brand new business software.
Progent's Call Center team of experienced information technology experts gives your workers in Tacoma Washington rapid assistance from a dependable support group with substantial experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a key driver of company performance, and Progent's goal is to fix instead of just record IT issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, Project, Office Word, and MS Excel. To learn more information about Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the artistic components of Macintosh environments by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Tacoma Washington online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a mix of platforms.
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area