For small and midsize companies in Tacoma or anywhere in the state of Washington, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. This lowers direct costs because solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick solutions somehow end up as large bills. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a collection of optimized tools and proven processes that promote the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's powerful customer support reporting system keeps detailed records describing the service that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to each Progent client by any engineer. This archive of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other massive support databases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists can arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Tacoma or anywhere in Washington or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote support engineers offer certified skills in an extensive set of technologies. This broad range of capability allows Progent's engineers to handle virtually any problem that may occur in a small business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to companies in Tacoma and throughout the state of Washington include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies a consultant's networking skills at the master level. CCIEs know how to deal with the most difficult issues associated with network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying software patches. CCIEs offer excellent value since their depth of expertise allows them to resolve the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for severe network infrastructure issues that are lowering business productivity but are beyond the experience of your regular network service resources. Progent's Cisco CCIE support experts can communicate with your environment using the latest on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up quickly after a serious penetration. Security consulting services offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Tacoma Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the resources to build and maintain an in-house Call Center but who want quick response from an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation option for complex computer system issues, or be available in overflow situations when your other support engineers are swamped.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk application software to address the special demands of your company, or adding occasional phone support personnel to work with your internal Call Center team during unusually busy events like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology professionals provides your customers in Tacoma or anywhere in the state of Washington immediate assistance from a reliable technical support resource with years of experience delivering telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a solid contributor to company productivity, and Progent's aim is to fix rather than merely report IT problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides remote professional consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Word, and Excel. To read more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Tacoma, or anywhere in the state of Washington, remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your computer support is proactive rather than reactive. By exposing possible problems before they result in crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.