Immediate Online Technical Support for Tacoma Washington UNIX, Linux, or Solaris NetworksFor small businesses in Tacoma Washington, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's remote support services represent excellent leverage because they have the real-world background and the sophisticated technology to resolve most network issues rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where fast repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently results in your company saving money.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's online support team to access your network remotely without breaching network security.

Progent's highly evolved customer support database system includes comprehensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the history of all help delivered to each Progent client by every engineer. This archive of issues and resolutions is organized as a conveniently accessible proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts can come up with the best resolutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Tacoma Washington or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online network support experts possess advanced credentials in an extensive array of technologies. This breadth of capability allows Progent's engineers to manage virtually any crisis likely to take place in a small business information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services provided by Progent to small businesses in Tacoma include:

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the budget to build and maintain an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced engineers.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk Call Center software products to handle the special demands of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk Call Center team to handle unusually busy events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology experts gives your clients in Tacoma Washington fast communication with an efficient technical support group with substantial experience offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's policy is to fix instead of merely document network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, MS Word, and MS Excel. To learn more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the artistic facets of Mac computing by providing remote help support and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production studio.

    Online Network Monitoring Support
    Progent offers companies in Tacoma Washington online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of platforms.

How Your Tacoma Washington Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Onsite IT Consulting
Progent locations in Seattle Metro Area

City Address Phone Link
Bellevue 11900 N.E. 1st Street
Bellevue, WA 98005
United States
(206) 258-8873 Bellevue Network Support Services
Lynnwood 16825 48th Ave W, #102
Lynnwood, WA 98037
United States
(425) 903-5055 Lynnwood Network Support Services
Seattle 1001 4th Ave, #3200
Seattle, WA 98154
United States
(206) 258-8872 Seattle Network Support Services
Tacoma 1102 A Street, Suite 300
Tacoma, WA 98402
United States
(253) 590-4400 Tacoma Network Support Services
Tukwila 14900 Interurban Ave S
Tukwila, WA 98168
United States
(425) 905-3006 Tukwila Network Support Services




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  • Les Kent has a 35-year track record of successful technology integration, corporate management, sales, and operations. He has shown a knack for developing sophisticated information technology solutions during his time as as a network designer, programmer, project manager, deployment expert, and troubleshooter for small companies, start-ups, and major enterprises.

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  • Professional CISSP-ISSAP Security CISSP Certified Cybersecurity Specialists
  • Progent Locations Emergency Progent Offices

  • Catalyst Ethernet Switch Technology Consulting
    Immediate Catalyst Switch IOS-XR Computer Consulting

    Progent's Cisco-certified CCIE networking consultants can assist organization to configure, manage, update, optimize and debug Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate smoothly from legacy appliances to current devices.

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  • Small Office Consulting Firms
    Troubleshooters Small Office

    Progent delivers the help of Microsoft and Cisco-Premier IT support professionals to show customers affordable alternatives to help organizations maximize the value of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's network engineers can assist you to improve your information system's e-mail infrastructure, security, availability, performance, and system administration.

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    SQL Server 2017 Development On-site Support

    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to design and implement an efficient migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants offer online or on-premises support ranging from as-needed design assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget.

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  • SCCM 2007 Hardware Inventory IT Consultants SCCM 2007 Policy Settings Support Outsourcing
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  • Aironet 3700 Access Point Network Engineer
    Aironet Ruggedized APs Support Outsourcing

    Progent's certified wireless networking consulting experts can assist businesses of all sizes to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, capacity, expandability, security and ease of management required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient online and on-premises consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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    SCCM IT Outsourcing Companies

    Progent's network consultants can assist you to streamline desktop PC update and patch management by providing expertise with administration solutions such as Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.

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  • Exchange Server 2007 Computer Consultant
    Award Winning Exchange 2007 Server Consultancy

    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to complete your move quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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  • Top Information Technology Consulting Company Microsoft SQL Server SQL Server Replication Technology Professional
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  • Urgent Exchange 2016 Mailbox migration Integration Exchange 2016 Upgrade Planning Technology Consulting Services

  • Online Help SMS Server 2003 Migration
    Consulting Systems Management Server 2003

    Progentís Microsoft experts provide small and medium size businesses world-class consulting services for Systems Management Server and Configuration Manager, Microsoft's solutions for change and deployment management. Configuration Manager is Microsoft's new title for the update management solution formerly called SMS Server. Configuration Manager offers a range of new features to Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís certified engineers can help you use SMS or System Center Configuration Manager effectively for streamlined OS and application installation, security patch administration, software tracking, and software license compliance. Progent's consultants can also help you to migrate smoothly from Systems Management Server to Configuration Manager 2007.

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  • VMware vCloud Director vCD Specialists VMware VCDX certified Services
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  • WatchGuard Firebox M270 Firewall Network Security Auditor WatchGuard Firebox M270 Firewall Protection
  • Wave 2 wireless controller Network Engineer Wave 2 Wi-Fi controller Computer Engineer
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  • ASA 5500-X Firewall with Firepower Configuration
    Support Services Cisco ASA Firewall with Firepower

    Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's popular ASA 5500-X security appliances and include centralized management and automation of advanced security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.

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  • SCVMM 2012 Backup and Recovery Consulting
    VMM and SQL Server Network Consultant

    Progent can assist businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an earlier version of SCVMM or from a third-party management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value.

  • Windows 7 Migration Network Engineer Microsoft Windows 7 Upgrade Integration Services
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  • Support and Integration Office 365 IDFix
    Office 365 IDFix Troubleshooting

    Progent can assist you to understand the many subscription options offered with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and manage hybrid networks that seamlessly integrate local and cloud-based products and services.

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  • Windows and Linux Online Support Services Consultant Services Linux, Windows

  • CISA Security Audit Professionals
    24 Hour CISA Cybersecurity Audit Professionals

    The Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that indicates expertise in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass a comprehensive examination administered by the ISACA international professional group. Progent offers the services of a CISA-Premier network security audit professional trained to assist companies in the areas of IS audit process, IT administration, systems and infrastructure ROI, IT support, protection of data assets, and disaster recovery preparedness.

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  • Integration Windows Server 2012 R2 Configuration Manager
    Microsoft Windows Server 2012 R2 Technical Support

    Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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  • Wireless Example Application
    School Wireless Example Application

    Progent provided a wireless networking solution that enabled a school to increase productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting separate locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative provided better bandwidth and dependability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz band it provided protection against local interference.

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  • Altaro VM Backup On-site Support
    Altaro VM Backup Engineer

    Altaro VM Backup offers small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables low-cost cloud backup to Azure storage. Top features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery options for specific files and emails, support for Windows Cluster Shared Volumes and vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is an Altaro partner and can provide a wide array of consulting services to assist you to plan, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.

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