For small and midsize companies located in Tacoma Washington, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This lowers direct expenses since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast solutions somehow turn into large tabs. Progent's skill at solving technical issues quickly translates into your business saving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that permit the maximum level of efficiency for online engineering help and repair for small business IT networks. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to access your company's environment remotely without violating network security.
Progent's powerful service reporting system includes thorough documentation describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of support rendered to each customer by every consultant. This history of trouble tickets and resolutions is stored as a conveniently searchable proprietary database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available other vast support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can come up with optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Tacoma Washington or to find out more about Progent's online support programs, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online technical support engineers offer advanced credentials in an extensive set of technologies. This broad range of IT skills enables Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to clients in Tacoma include:
Progent's UNIX and Linux consultants can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Progent in addition offers a wide array of remote PC desktop consulting and support services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Call Center or improving your established one, identifying or customizing Call Center application software to address the particular requirements of your business, or adding occasional phone support personnel to work with your existing Help Desk team during unusually busy scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced information technology consultants offers your computer users in Tacoma Washington immediate contact with an effective technical support group with extensive experience offering phone help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a key enabler of business productivity, and Progent's goal is to resolve rather than merely track IT issues.
Progent's Mac experts can nurture the artistic facets of Apple Mac computing by providing remote help services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Tacoma Washington remote network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to suit your business so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they grow into downtime, system monitoring can ward off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a combination of platforms.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |