For small businesses located in Tacoma or anywhere in Washington, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve the majority of network problems quickly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where quick solutions manage to end up as large invoices. Progent's skill at disposing of problems efficiently results in your business spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a set of optimized technologies and proven methodologies which allow the maximum level of efficiency for online help and repair for small and midsize business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your network without violating network security.
Progent's advanced technical support reporting application stores extensive records describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to every Progent client by any Progent consultant. This archive of trouble tickets and solutions is stored as a quickly exploitable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available other vast technical databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the best solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Tacoma or anywhere in Washington or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical service professionals offer certified skills in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to address virtually any crisis that may take place in a small business information system. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To help clients with mixed-OS environments, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to customers in Tacoma and throughout the state of Washington include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates a person's networking knowledge at the expert level. CCIEs know how to handle even the most difficult issues occurring in network design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent value since their deep experience permits them to find solutions for even the most difficult problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can get urgent assistance for complex network infrastructure problems that are impacting worker productivity but are outside the experience of your local network support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of sophisticated on-line troubleshooting tools to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover quickly after a damaging penetration. Security solutions available from Progent cover in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Tacoma Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation alternative to resolve the toughest network issues, or be ready in hectic instances when your other support engineers are overwhelmed.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk software to handle the unique demands of your business, or adding occasional online staff to supplement your in-house Help Desk resources during unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology experts offers your customers in Tacoma or anywhere in the state of Washington rapid communication with a dependable technical support group with extensive experience offering phone support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a solid enabler of business success, and Progent's goal is to solve rather than merely record technical problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in specific business application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative facets of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Tacoma, or anywhere in the state of Washington, remote network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent for your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they result in full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.