For small businesses in Tacoma or anywhere in Washington, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support services offer exceptional leverage because they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick repairs manage to end up as substantial invoices. Progent's penchant for solving technical issues quickly results in your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which promote the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize business IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's network without breaching network security.
Progent's proprietary technical support reporting application includes detailed documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support rendered to each customer by any Progent engineer. This history of trouble tickets and repairs is stored as a conveniently searchable proprietary database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine the best solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Tacoma or anywhere in Washington or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's engineers to handle virtually any crisis that may take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support customers with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to small businesses in Tacoma and throughout the state of Washington include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can resolve even the most intractable issues occurring in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer excellent value because their deep experience enables them to fix even the most complex problems quickly. In many instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely assistance for complex network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest on-line support tools in order to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service experts offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recover quickly following a serious breach. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for special projects that small companies often request. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Tacoma Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for small businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and operates as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative to handle complex technical problems, or be available in hectic circumstances when your regular service providers are overwhelmed.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your current organization, identifying or customizing Help Desk application software to meet the particular demands of your company, or providing occasional online staff to work with your in-house Help Desk resources during unusually busy situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network experts provides your computer users in Tacoma or anywhere in the state of Washington fast assistance from an effective technical support resource with years of experience providing phone consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a key enabler of business performance, and Progent's target is to solve instead of merely annotate network issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, MS Word, and MS Excel. For more information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Mac computing by offering remote help services and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers companies in Tacoma, or anywhere in the state of Washington, online computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By detecting potential problems before they grow into downtime, remote monitoring can minimize stressful and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.